Trusted Agent profile · Leighton Buzzard
Verified
★★★★★
583 reviews across 2 platforms
27-29 Hockliffe Street, Leighton Buzzard, LU7 1EZ
M & M Properties's office in Leighton Buzzard, at 27-29 Hockliffe Street, is rated 4.6 out of 5 across 583 reviews on two platforms, including 580 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for M & M Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leighton Buzzard office, from every platform, shown as written. First names only.
5/5
GoogleAfter using a few other agents previously, M&M Properties have been excellent in comparison. Kamran has been very helpful with us moving into our rented flat. His service has been 5* and any queries we have had, he has answered promptly and with knowledge.
5/5
GoogleGary and his team were very professional from start to finish and handled the selling process smoothly. We were kept updated regarding viewings, offers etc from start to conclusion. Would highly recommend Possible.
1/5
GoogleUnfortunately, my experience with this letting agency was very disappointing. I applied for three different properties and did not receive a response within a reasonable timeframe. Every time I contacted the agency, I was told they were still waiting to hear back from the landlord. For the first property, I only found out after about six weeks that it had already been let. In fact, if I hadn't called the agency myself a few days ago, I don't think I would have received any update at all. I was simply told that the landlord had chosen another applicant. The same happened with the other two properties, where I received the same response only after several weeks. I understand that landlords have the final decision and that properties can be let quickly, but I expected much better communication and more timely updates from the agency. As a prospective tenant, it was frustrating to have to chase for updates repeatedly, only to eventually be told that the properties had gone to someone else. The lack of proactive communication left me questioning whether my applications were ever being properly followed up. Unfortunately, this experience left me with a very negative impression.
1/5
GoogleUnfortunately, my experience with this letting agency was very disappointing. I applied for three different properties and did not receive a response within a reasonable timeframe. Every time I contacted the agency, I was told they were still waiting to hear back from the landlord. For the first property, I only found out after about six weeks that it had already been let. In fact, if I hadn't called the agency myself a few days ago, I don't think I would have received any update at all. I was simply told that the landlord had chosen another applicant. The same happened with the other two properties, where I received the same response only after several weeks. I understand that landlords have the final decision and that properties can be let quickly, but I expected much better communication and more timely updates from the agency. As a prospective tenant, it was frustrating to have to chase for updates repeatedly, only to eventually be told that the properties had gone to someone else. The lack of proactive communication left me questioning whether my applications were ever being properly followed up. Unfortunately, this experience left me with a very negative impression.
5/5
GoogleI was looking for a 1-bed around this area. Chanced a very promising place and gotten in touch with Vincent. They showed me the place and took my application to the landlord. I didn't get the place because the Landlord doesn't like my application for some reasons. But Vincent did call back and with a very sincere attitude to deliver the bad news. After a lot of bad experience with shady practice from the chained estate agency I would highly recommend this agency and Vincent to anyone who are looking for anything in this area.
Hello Tsemay, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
5/5
GoogleI’m very happy with the service Tom has offered so far. He’s very thorough on explaining all the steps for my move to my new home and has provided answers on all my questions promptly. Vincent on the other hand shockingly didn’t know anything about the properties he was showing me and wasn’t prepared at all. I am giving 5 stars to the office for the great service and support from Tom. I hope that my move will be also smooth without any surprises. In any case, I will edit my review to update all future customers of this agency. Well done Tom for the professionalism that you have shown so far.
Hello Irine, thank you very much for your 5 star review, we really appreciate your feedback! M&M LB.
1/5
GoogleUnfortunately, my experience with this letting agency was very disappointing. I applied for three different properties and did not receive a response within a reasonable timeframe. Every time I contacted the agency, I was told they were still waiting to hear back from the landlord. For the first property, I only found out after about six weeks that it had already been let. In fact, if I hadn't called the agency myself a few days ago, I don't think I would have received any update at all. I was simply told that the landlord had chosen another applicant. The same happened with the other two properties, where I received the same response only after several weeks. I understand that landlords have the final decision and that properties can be let quickly, but I expected much better communication and more timely updates from the agency. As a prospective tenant, it was frustrating to have to chase for updates repeatedly, only to eventually be told that the properties had gone to someone else. The lack of proactive communication left me questioning whether my applications were ever being properly followed up. Unfortunately, this experience left me with a very negative impression.
5/5
GoogleJust recently moved with M&M have to say Tom in Lettings there made the process so quick and easy. Very approachable and answers all my questions and query’s to get me through the process.. would highly recommend Tom Thank you
Hello Donna, thank you for your brilliant review, we really appreciate your feedback! M&M LB.
1/5
GoogleThis agency is has an absolute disgraceful service they are in no hurry to get repairs completed to the property. They lie about things being done to the property before you move in. Trying to get hold of the person that responds to emails is impossible you get promised a call back but never happens even tho he is responding via emai when you ask for a phone call. They are quick to take money from your deposit and say this and that hasn't been done to the correct standards you agree fine but then are waiting for over a month for proof that cleaning has been done and still to this day have not yet been received. Avoid renting with m&m at all costs -10 rating for this agency.
Dear Aaron, We are sorry to hear you felt the need to review our company the way you have. As you can see by the many five-star reviews from tenants, landlords, buyers and sellers we do strive and succeed in delivering very high levels of service on a regular basis. We regret you feel this was not the case for yourselves. When you report a maintenance issue to us via our FixFlo platform you will be aware that we have to have the issue either inspected by a property manager and or then quoted for by one of our reputable contractors if this is required. The quote then has to be approved with your landlord and as you can appreciate this process takes time from start to finish and even sometimes depending on the type of issue second quotes are required. I can see looking at the notes on the system the many issues you raised during your tenancy were all dealt with in a reasonable time frame and you were communicated with throughout the process. Relating your checkout of the property you rented, this was completed fairly in line with your inventory schedule of condition on move into the property. We also completed a pre-checkout with you ahead of your checkout date in order to ensure we outlined any issues that you would need to resolve. There were some cleaning issues of which were pointed out that you should rectify before handing in the keys and agreed to do. There were no other issues raised on your pre-checkout. On your checkout inspection the same cleaning mentioned hadn’t been done and therefore it was agreed with yourself that £150 would be deducted from your deposit to see to the cleaning as you didn’t do this. Of course, we report back to you within a few days of the checkout being completed to ensure the deposit is finalised as soon as it can be for your sake. To add, if you had done what was asked of you then you would not have been penalised. This cost was agreed with you and you have accepted the deduction via the TDS website along with the rent you owed and had the remainder of your deposit returned. The TDS outline the timeframe in which your landlord has to notify of any deductions once you request the deposit back and your deposit was actually returned sooner than the TDS advisory date. The proof of the cleaning being done has been sent to you and as you were told when you chased the invoice before that our contractors invoice us at certain dates in each month and therefore, we can only send the invoice to you once we receive it. To summarise, you have alluded to our company and staff as being liars and have also suggested in your comments that money withheld from your deposit (at fault of yourselves) has not been used to conduct the necessary cleaning that was agreed. Your accusation of fraud is very serious and we have notified our legal department of your comment. We of course refute your comment as proven above your deposit deduction of £150 was paid to Pineapple Cleaning. As an ARLA Licenced agent (Association of Residential Letting gents) we voluntarily ensure we follow the extremely high standards ARLA set for their members which in turn ensures an excellent service to our clients and customers. We have four established ARLA agents in our showroom who between them have over 100 years of experience in property management and continue to ensure M&M Properties set the standard in the Leighton Buzzard market and build on our position in the market by word of mouth recommendations. We wish you all the best in your new home and should you wish to contact us about this in any further detail please do get in touch at lettings@mandmproperties.co.uk or 01525371997. Regards, M&M Properties Lettings
5/5
GoogleI just wanted to say a massive thank you to the maintenance team at M&M, and Kerry in particular. Our boiler had stopped working and we were left with no hot water. Kerry worked hard to resolve the matter swiftly, even when faced with challenges and delays from external parties. We were kept informed and up to date with any progress along the way which put our minds at ease. The matter was solved within the week and we can’t thank the team enough!
Hello Lucy, thank you for your fantastic review. We are pleased your issue was resolved in a timely manner, we work hard to ensure this is the case. M&M LB.
1/5
GooglePossibly the worst Lettings Agent I have come across. Broken window in the kitchen that won't open took months to fix. Thus cooking in the kitchen during the summer heat was like living in hell. The toliet flush was broken and it took them about a week to get it fixed. We were left having constant leaking water into the loo and having to flush using a bucket. While they were polite and helpful to bring us on board at the start of the tenancy, during our termination, the lettings manager has caused us unnecessary grief. Complaining we haven't cleaned the apartment properly when we cleaned it the best we could. We hoovered the carpets and floor and wiped off majority of the dust off the furnitures. However he deemed it wasn't cleaned to a professional standard. I am sorry that we are normal tenants and not professional hotel cleaning staff you were expecting. We handed our keys in about a month before the tenancy ended and instead of finalising everything and giving us our deposit back. They charged us a ridiculous price of over £200 for cleaning the oven one month later and when we asked for a better quote they made the excuse there weren't enough time as the new tenants are moving in. Honestly just a scummy greedy lettings agent that holds only the landlord interest at heart. If you are a tenant it is better to move on and find somewhere else, save yourself of the headache.
Please see our response under the review for Sandra K as this is the same property and same tenancy. Kind regards, M&M
5/5
GoogleAdam was super helpful in helping my partner and I purchase our first home in Linslade! He made the whole process smooth, easy, and ensured that we could enjoy it! Thanks Adam & Team :)
1/5
GooglePoor handling of move in. Flat not clean to a new tenancy standard, marks everywhere, no help from agency. Couldn’t guarantee another clean soon enough to move in so I have chosen to clean myself and consider this from a legal standpoint. Why can’t estate agents be human and just help people out with simple requests rather than argue their point?
Dear Alexandra, thank you for your review. It is disappointing to read your comments. Having reviewed the file I am glad to see that your application was accepted, reference checks completed and move in date confirmed within 24 hours of viewing the apartment. It is pleasing to see that you were very happy with the process too in your emails to Thomas McCormick. I can see that you viewed the property whilst vacant in the condition that you were due to receive it in apart from the fact a professional carpet clean was carried out to the carpets and a professional clean to the areas the previous tenant missed after you viewed it. Both invoices were provided to you to confirm this. I can see Thomas arranged for the cleaning company to re-visit the property, as a gesture of goodwill, to attend to the areas you were not happy with. However, this was refused by you. Unfortunately, due to the changes in the law with the tenant fee act 2019 an agent or landlord cannot enforce professional cleaning unless it is deemed necessary, hence the areas only needing to be cleaned were done as part of the ex-tenants checkout. The inside of door frames and window frames generally are not cleaned as part of an end of tenancy clean by the cleaning company, but this is a point I can raise with them. I’m aware that you did not move into the property until almost two weeks after the tenancy started and therefore some dust and cobwebs in door frames will likely accumulate naturally in that time, along with the arrival of some insects (bugs/spiders) , this is common to see in a vacant property. As we mentioned, you viewed the property vacant, the condition of the decoration would have been accepted as viewed and there were never any concerns raised from you post viewing about decoration being needed nor was it deemed needed by our check in / out team. The marks you show are wear and tear. I’m satisfied that Thomas has acted accordingly when dealing with your concerns, and even sourced the cleaner to attend as a goodwill gesture to allay your concerns. I hope that you have now settled fully into the property and can start enjoying your new home to its full. Chris Hollins Branch Manager
5/5
GoogleI was looking to rent and was helped by Junior Property Manager Dan. When I say he went above above and beyond for us… I mean it! Any issues or queries we had, he was quick to respond with anything we needed. Customer service was great and we are so inlove with our new home. Would highly recommend M&M properties!!
Hello Isabella, we really appreciate your feedback and are so pleased the service Dan offered was what you needed! All the best, M&M LB.
5/5
GooglePossible sold our flat within two weeks. The whole team are extremely friendly, professional and helpful. Laura was brilliant to work with, keeping me in the loop on every step of the process. Gary took really stunning pictures and Cloe was always a pleasure to deal with in the office. It’s the first estate agent I’ve come across that are genuinely excellent from start to finish. Most agencies are good and get you hooked in and signed up and then service levels slip and you no longer feel like a priority. But Possible is not one of them!! They are professional, efficient, helpful, friendly, prompt and brilliant from beginning to end. The service level remains high and I can honestly say they were a pleasure to work with. Thank you all very much.
Thank you very much for this Gemma! You were a pleasure to deal with also and we are all delighted that a great outcome was achieved and that we were given the chance to help you :-)
5/5
GoogleAbsolutely faultless service from both the Lettings Team, especially Chris Hollins, and The Sales Team. We let our property, through Chris initially, for 14 years without a single …
Hello Maureen, thank you for such a fantastic review of our whole company from being a landlord and vendor with our company. We are so pleased that the service provided met all your needs throughout your time with our company spreading over 14 years. All the best, M&M LB.
5/5
GoogleGary and team Possible are professional, communicative and pragmatic. They showcased my home making full use of features not mentioned by the other estate agents I approached prior to selling. Net result was a sale price in excess of what I expected and above guide and valuation. They know the local market though I wouldn’t hesitate to use them outside of Perthshire.
Hi, Geoff. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleRecently started renting through M&M and dealt with Kamran who was great. Answered all the many questions I had and was super helpful throughout 👍 …
5/5
GoogleWould not hesitate to recommend Possible, especially Laura. They went above and beyond - nothing was too much trouble which was invaluable after I had moved out of the area.
5/5
GoogleOliver has been very helpful in getting all the properties booked in promptly and answering all the follow up questions. Looking forward to finding the ideal property to buy very soon
5/5
GoogleGary and the team at Possible were extremely knowledgeable and provided information on the market, surrounding area and additional services. This has been gained from wide experience. They are extremely friendly and you feel as though nothing is too much trouble. All communication was easy and as little or much as suits your preference. We have no hesitation in recommending Possible.
Hi, Margaret. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleFrom start to finish, Laura, Gary, Niamh and Becky were super helpful. They set up a group chat and all information was there and any questions answered quickly. Their ability to measure the market is uncanny, my house was offered within 4 days. I will be forever grateful to them for their hard work and professionalism. I would absolutely recommend them to anyone. Thanks again
5/5
GoogleThomas has been of great help from us first entering M&M to house hunt and then to the day where we picked up the keys. Thomas has been helpful, professional and always gone the extra mile to accommodate us. 10/10 service
Hello Katie, we are really thankful for your feedback of our lettings team and in particular Tom. We hope you enjoy your new home. M&M LB.
5/5
GoogleThe best estate agency in Perth by far. Gary and his team were exceptionally helpful at every single stage of interaction. What’s most impressive is that they managed to sell our house in 6.5 days. They even offer a WhatsApp group to schedule viewings and discuss viewing feedback. If you’re looking for an estate agent, look no further. Highly recommended
Thanks Jon! Hope you guys are loving life down under. Thank you so much for all your kind words and support you have shown us. It was such a beauitful home to sell and one we will miss, thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
M & M Properties's Leighton Buzzard office has 583 reviews across two platforms: 580 on Google, 3 on Facebook.
M & M Properties Leighton Buzzard is rated 4.6 out of 5 across all 583 reviews, and 4.6 out of 5 on Google from 580 reviews.
Yes. In The Trusted Agent 2026 awards: M & M Properties, Leighton Buzzard won Gold.
M & M Properties Leighton Buzzard, 27-29 Hockliffe Street, Leighton Buzzard, LU7 1EZ.
