Castle Estate Agents reviews

Hi Megan, thank you so much for your kind comments! It was a pleasure dealing with you and helping you with your purchase. Please don't hesitate to pop in and say hello when you passing. Good luck with everything :)

Hi John, firstly thankyou so much for your kind comments! It has been a pleasure to meet yourself and Andrea. We was right to hold out for a much higher offer. We look forward to working with you in the future!

Hi Liane, thank you so much for you kind comments! This was a long drwan out process with waiting for probate, surveys etc BUT we got there! we wish you all the best in your new home and cant wait to see the renovations once completed! Best wishes to you and your family!

Hi Jack, We would like to thankyou for your kind comments. It was a long and complex chain but pleased to say that we got there in the end! Thank you for your patience … More

Hi Jodie, what a roller coaster ride that was! We got there in the end though! We are there for our clients from start to finish and it has been our pleasure completing on your purchase. Thank you for your kind comments!

Hi Sir! Im pleased I could help! Should you need anything further, please do not hesitate to contact me!

Hi Kelly! Thank you for your kind comments! I notice that you didn't mention the number one lister!....Rikky Govey! :) Was a pleasure dealing with you and Dan and we wish you all the nest for the future!

Hi Kamela, when you started the tenancy you did not make us aware that you had a one year old child, you advised it was just you and your partner, we would never rent a 1 bedroom apartment to 2 adults and one child as the logistics would not work. Romana damp specialist attended the property and reported that there were no internal or external defects that would cause the condensation you were reporting. The report advised the the humidity in the apartment was reading at 68% and the normal amount is around 35% we advised you to open windows when showering, added extractor vents and provided you with de-humidifiers and advice on how to reduce the condensation you we’re experiencing. The previous occupants were at the property for 7 years with no complaints. The decision to issue you a section 21 was the landlords decision as they wanted there property back for a family member and we have to adhere to there request. Apologies if you feel our service was not enough. We feel we did everything we could to help. Including dealing with late rental payments from you, sending you properties to look at etc. we wish you all the best moving forward to you and your family.

Hello Mr Ka, we can not disagree more. You're right to point out that we had a group of people at the property at specific times on the same day - this is called an open house and this is normal practice for Estate Agents when advertising a very presentable, reasonably priced property to let in Leigh-on-Sea. I can categorically confirm that we would NEVER take more then one holding deposit from more then one applicant at any given time. You advised us that you and your wife were working, which was correct, your earnings on the form were confirmed and correct, what you had failed to inform us was that your wife had an outstanding CCJ for over £2000.00 within the last 2 months. You were asked if there were any adverse credit on yours or your wife's credit file which your response was no, you also ticked the relevant box on the homlet reference form stating there was no adverse credit on either yours or your wife's credit file. Should you wish to come into the office I would be happy to show your the report -YOU filled out, not us. My advice to you would be to be truthful when filling out reference forms when applying for properties. When credit checks are carried out, adverse credit will always show up so always best to be truthful from the start. Please understand it costs the company money to put applicants through a reference process via our credit reference agency - Homlet. You're also correct that the property was re-listed 'To Let' again as the previous applicants (you and your wife) had failed the reference process. Should you have been truthful to us from the start - it would have been a conversation we could have had with the Landlord but as you had deceived us she was no longer willing to move forward with your application. Should you feel you have truly been scammed by us we suggest you contact the property ombudsman by making a complaint: https://www.tpos.co.uk/consumers/how-to-make-a-complaint - that address will take you directly to their site where you can make a complaint - our membership number is: D8988 or call the police to report us. We pride ourselves on customer service, loyalty and transparency here at Castle hence we have won British Property Awards for our services from 2018-2023 - not what you would normally expect of scammers. The office is open 6 days a week 8.00am - 6.00pm should you wish us to provide you with the reference report where quite clearly you have stated no advisers credit. A lesson in life, always be truthful!

Hi Robert, your more than welcome! We are pleased to have helped you sell your property and look forward to helping you should you need us in the future!

Hi David, thank you for your kind comments they are very much appreciated! We hope you enjoy your new home!

Hi Adebayo - many thanks for taking the time to write us a review! We try our best to make a stressful situation as stress free as possible! All part of the service! We wish you and your family all the best in your new home!

Hi Tahn, many thanks for your comments. Its all part of the service!

Hi Stevie, Thank you for your kind comments! All part of the service sir! We pride ourselves on reputation and its always nice to hear kind comments about our service! Hear for you when you need us again! Good luck with your new property and regards to you and the family!

Hi Terry! Its always nice to support people through the house buying transaction and following through from viewing to completion! We got there in the end! Well done and we look forward to working with you in the future! Hope you and the family are well!

Hi Simon, thank you so much for your kind comments, its all part of the service. We wish you all the best in your new home!

Hi Toyin, thank you for taking the time to write is a review! We wish you all the best for the future and hope you and the family enjoy your new home!

Hi Jeff, many thanks for your kind comments! all part of the service! You know where we are if you need us for anything in the future! We hope you and the family are well :)

Hi James, thank you for your kind comments! We hope you enjoy your new home in Leigh-on-Sea! One of the best places to live in the world!!!

Hi Julie, after numerous discussions & Email's with my colleague Emma, she advised to you that unfortunately the reference company that we use (HOMELET) do consider your state pension as a benefit and that they can not take this as an earning when looking at affordability. However after you advised us that you are also in receipt of a personal pension and you have savings we have now booked you in an appointment to see one of our properties in 2 weeks time. In an email from yourself on the 12th August at 2.04pm you advised us that other Estate Agents have also advised you of the same with regard to the affordability situation, however you have only put a bad review on our site even though we have booked you into see one of our properties to rent. Im sorry that you feel this is harsh and that you have put 'shame on us' but the due diligence checks have too be carried out and we have to adhere to what HOMLET advise us with regards to referencing. As you feel so insulted should we cancel the viewing you have booked with us? Alternatively should you wish to discuss further, please do not hesitate to contact me directly. Rikky Govey (Lettings Director)

Hi Andy, many many thanks for your kind comments! The job is made easier when meeting people as lovely as your good self! We look forward to working closely with you in the future with regards to the property that we are managing.