Spencers Estate Agency reviews

★★★★★ 5/5

Google

We are currently selling our property with Spencer’s. Mike was very good arranging photo’s and appointments around us and work which was challenging but not an issue at all. He has vast knowledge and a lovely guy. Even replying to emails late in the evening - complete dedication! Both Georgina and Shaniya have been polite and answered all questions and emails promptly. Shaniya arranged a viewing recently and kept my 8 year old daughter amused counting things with her so she wasn’t under our feet, this is what I love about Spencers’s. Shaniya didn’t need to do this but she was amazing and went above and beyond and we our so thankful so I felt I needed to write a review.

Kirsty · 16 March 2026

★★★★★ 5/5

Google

I just wanted to say, A special shout out to Cem from Countrywide Mortgages/Spencers. Thank you for being such an amazing mortgage advisor. Your expertise, guidance and unwavering support made all the difference in turning this dream into a reality. I honestly can't thank you enough Cem for helping me get through this significant milestone! I would recommend Cem without hesitation to anyone looking for a mortgage. You service is truly first class!

Katie · 16 November 2025

★★★★★ 5/5

Google

Just sold my house with Spencer's estate agents in Wigston. From start to finish they were brilliant especially Ben Taylor who was my main contact during most of the process.He was was very professional, kept me updated throughout the whole process and was alway available. It was a pleasure dealing with him and Mike, Georgina & Jo, a great team! Would highly recommend to anyone esle without hesitation! 10/10 and thank you guys.

Stuart · 16 November 2025

★★★★★ 5/5

Google

We had an excellent experience working with Georgina at Spencers in Wigston during our house purchase. She was incredibly supportive, professional, and responsive throughout the entire process. Georgina guided us through each step with clear communication and a friendly, reassuring manner. Her knowledge and dedication made the whole experience much smoother and far less stressful. We’re really grateful for her help and wouldn’t hesitate to recommend her! Special thanks to Cem who was brilliant with the mortgage and also Jo for all her support.

S · 16 July 2025

★★★★★ 5/5

Google

We used Countrywide Mortgages and our Mortgage advisor Cem was based at Spencer's in Wigston. Everyone was lovely at Spencer's in Wigston, friendly and welcoming. But our mortgage advisor Cem was fantastic and we can't fault him at all. We started our house hunting process back in October 2024, it was definitely a rollercoaster and had its ups and downs, but we can't fault Cem one bit. He was there through it all with us and explained everything that we needed to know. He answered all our questions and got back to us straight the way if we had any concerns. I can certainly say in 5 years when we need to renew our mortgage, we will be going back to Cem! Thank You Cem!

Kim · 16 July 2025

★★★★★ 5/5

Google

Me and my husband recently purchased a property in Wigston through Spencers and the entire process was very smooth , right from the viewing , placing an offer and securing the keys. Georgina was very helpful throughout the process . We would definitely recommend them to everyone!!

Naman · 16 February 2026

★★★★★ 5/5

Google

Just sold my late parents house with Spencer's estate agents in Wigston. All the team were amazing especially Georgina but everyone including Jo, Ben and Mike were all so helpful and professional and it was a really pleasure dealing with them at a very difficult time. Thank you all so much for your help and quick sale.

Dawn · 16 October 2025

★★★★★ 5/5

Google

Ben Taylor was exeptional throughout the whole process of buying my property. His dedication, astuteness , emotional understanding and dedication to me as a customer was truly amazing. He did everything he could to make the process of buying a house as stressfree as possible, and succeeded. Spencers Wigston as a whole were brilliant, thank you.

Kathryn · 16 July 2025

★★★★★ 5/5

Google

We have had the very best service from Spencers, Georgina and Ben were so helpful and attentive. This was a difficult and complex move with two properties selling and buying one together with elderly parents involved, and the understanding and work that the whole team put in was remarkable. I would highly recommend without hesitation!

James · 26 July 2025

★★★★★ 5/5

Trustpilot

Very Proactive Estate Agents

As a potential buyer in the New Forest area, I can advise that Spencers Estate Agents in Romsey were very proactive when promoting the suitable properties on their books. Indeed Spencers Romsey & Ringwood branches were noticeably more proactive than some of their rivals.

David · 25 July 2026

★★★★★ 5/5

Google

I am so grateful to the team at Spencers, Wigston, for their help, support and professional guidance through what turned out to be a difficult, stressful and complicated sale of my mother's property. All the team - Jo, Georgina, Mike and Ben - were so kind and helpful and kept us up to date throughout the process, at times going above and beyond what I would have expected of them. Hugely grateful. I wouldn't hesitate to recommend them to anyone buying or selling property in Wigston.

Alison · 16 January 2026

★★★★★ 5/5

Trustpilot

What an amazing and helpful estate…

What an amazing and helpful estate agent in Lymington. We bought our home in the New Forest through them and Andrew and all the team at all times were so professional, kind, helpful no pressure but at all times in contact to help us with such a huge decision on the home we wish to buy. Recommended lawyers, surveyors and any other contacts we should need moving into a new area. 4 years and now downsizing and looking to buy or rent. Again team Spencers reach out with all the support we should need.

Jane · 3 September 2026

★★★★★ 5/5

Google

Cem has been brilliant from start to finish, prompt, professional, and always on the ball. He made the whole mortgage process smooth and stress-free with clear communication and sound advice throughout. He works for Countrywide Mortgage Services and is based in the Spencers office, an absolute credit to both. Highly recommended!

Usaamah · 16 July 2025

★★★★★ 5/5

Trustpilot

Laila Green viewing.

Laila was extremely helpful and efficient, allowing us to take our time at the viewing, also was very responsive to our questions. She was also very customer focused and informative about the property and area. Presents as a warm and very professional person.

Dawn · 30 March 2026

★★★★★ 4/5

Google

Being a first time buyer, I went into the process with a lot of uncertainty and questions about house buying and mortgages. Cem was my mortgage adviser, and he did an absolutely magnificent job of it. He went through everything at my pace, with clear explanations, and ensured that I understood everything from start to finish. He did a lot to reassure me throughout and no question was ever too much trouble. I cannot fault him at all. Similarly, I had a great overall experience with the Estate Agent team too. Whilst I felt there was a big rush at the offset, the team were very proactive in helping me with my purchase, especially Jo and Emma. They were both incredibly helpful liaising back and forth with those involved, and along with Chloe, helped move the purchase forward when it became challenging. My one criticism is related to the conveyancing team that Spencers recommended. Their delays and inactivity put my mortgage offer at risk of expiring, and ultimately prolonged a no chain sale to over 6 months. Fortunately, the work of Cem, Jo and Emma all helped to push the sale along to completion in time for my mortgage offer to still be valid, which I was incredible grateful for. I would happily recommend the team at Spencers Estate Agents, and especially Cem for Mortgage Advice, and want to thank them all again for helping me achieve my dream of owning my first home.

Alessio · 18 June 2023

★★★★★ 5/5

Google

Brilliant service from Spencer’s Wigston, sold my property before it even went onto the market thanks to excellent communication with potential buyers. Friendly knowledgeable staff who helped with every step including helping me through issues with my onward purchase which was not at all related to them! Mostly spoke to Chloe who was brilliant but also had dealings with the other staff including Mo, Gem and Jo (I think!!) who were all amazing. Would definitely recommend to anyone looking to minimise the stress from their home sale or purchase.

Marney · 18 June 2023

★★★★★ 5/5

Trustpilot

Emily has been amazing the whole…

Emily has been amazing the whole process soo quick and very polite and helpful.

Lily · 23 September 2026

★★★★★ 1/5

Trustpilot

Continually ignored by Spencers Birstall

Joint sale between Spencer's and purple bricks, Spencers didn't get the sale. I moved in almost 3 weeks ago and have asked multiple times to have the for sale board removed. They continue to ignore me. I just want them to collect this flipping for sale board, how difficult can this be. If they can't organise this, how could you trust them to sell your house effectively....

Chris · 17 August 2026

★★★★★ 5/5

Google

I’m very happy to recommend Spencer’s Estate Agents in Wigston. They provided an honest valuation/assessment of our property which helped to ensure it was successfully sold within a relatively short timeframe. Staff were very pleasant to …

Genny · 16 April 2025

★★★★★ 5/5

Google

What a fantastic and professional service on the journey to my partners 1st house purchase. On point, recommended a great broker and solicitor for the mortgage/searches etc. Chloe Ireland was always at the end of the phone if we needed help and always welcoming when popping into the office. Jo and Stephanie were also great in the process and would highly recommend if buying in the area or looking at reviews for the Countrywide business as a whole for any area of Leicester/shire. Well done keep up the good work.PositiveProfessionalism

Garfield · 25 August 2022

★★★★★ 5/5

Google

The experience I had and the process I went through, in terms of selling my property, from start to finish with Jo and the Spencers' team in Wigston was extremely efficient and professional. All staff I had contact with listened to my requirements, shared their knowledge, used their skills effectively and worked extremely hard to market the property in the best way possible. Communication was clear at each step of the process to ensure I got the best price and the right buyer for my property. Selling my home where I had lived for over 30 years was an emotional time for me but this was also acknowledged by staff and never forgotten. They went above and beyond to ensure I was supported every step of the way!! What a truly positive experience with a lovely and wonderful team. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Celia · 25 August 2022

★★★★★ 5/5

Google

Didn't purchase my property via Spencers but used their financial services. Gem has been fantastic going the extra mile to find us a mortgage suitable to our needs and negotiated a further cashback with the bank. We preferred to have the insurance and life cover also arranged by Gem as it worked out a better deal and saved the hassle to arrange with so many other things to sort out. I would contact Gem again for any financial advise as his customer skills are very good and makes one feel valued. Tesekkur ederim Cem:)PositiveResponsiveness, Professionalism

Iasmina · 18 June 2022

★★★★★ 5/5

Google

The service was excellent. All staff were knowledgeable, courteous and caring. The process was swift and efficient. When there were issues with the vendor’s side, I was kept updated with what actions they were taking to resolve the issue. Using their in-house mortgage advisor also helped the two departments to collaborate and provide the best service possible. Chloe Ireland, our sales negotiator and Gem Kucukdevlet our mortgage advisor were outstanding in the service they provided. I could not have asked for better associates. Chloe would call me every week to give me an update on the process so I felt comfortable and not stressed out. When there were issues, I felt Chloe genuinely cared in resolving the issue for me. I’d built a relationship with Chloe and Gem where I felt I was more than just a client; they took the time to give me significance. I had no idea about mortgages and the process, but Gem guided me and took me through the process step by step and I felt reassured. He took the time out to get to know me and about my background. He would also keep me up to date with the mortgage processes and went above and beyond to support me when I had to change solicitors midway through the process. By him taking the time out to get to know me and my lifestyle, he was able to find the most appropriate and affordable insurance packages on the market; again something which is an alien concept to me but I felt Gem was looking out for my best interests. Both of these guys are superstars and I would not hesitate in going back to them and recommending them to others. They say buying a house is one of them most stressful experiences in a persons life; however these two made it an absolute pleasure.

Shazeeb · 18 June 2022

★★★★★ 5/5

Google

Gem the mortgage advisor has been absolutely brilliant. before Gem me and my partner was with a different mortgage advisor who pretty much messed us about so that's when we decided to change advisors. Gem was very honest with us from the start and talked us through the whole process and got us a mortgage offer within about 2 weeks and any question we have had he has always answered them even after we had our mortgage offer.PositiveResponsiveness

Lauren · 18 June 2022