Every review we hold for the Leicester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotA terrible company to manage your property
A terrible company to manage your property.
I live abroad and since May 2024, Loveitts (as they were then known) and Sheldon Bosley Knight have since managed the property. SBK are supposed to visit and assess the property every six months - never happened. I have had to remind them to do this. In the 18x months SBK have managed my property, there has been ONE site visit (when it should be three)! Their third party contractors have no warranty on works, when there is a 2nd and 3rd recall on defective work. SBK do not internally document work orders - as they are contracted to do so. This makes guaranteeing work impossible and filing for UK taxes difficult.
I have tenants that are destroying my property. SBK do nothing about this. They never follow-up with communications. Emails to SBK are not properly read. Makes overseas communication far harder than it should. In the 18 months I have been using SBK, my property has decreased in value (due to bad tenants), 80% of the accumulated rent goes back into fixing and repairs of the property; and I have ZERO idea what the state of my property looks like, as SBK do not visit the property to be my 'eyes and ears' let alone 'manage' the property.
Customer · 15 January 2026
Agent replied · 23 January 2026
We are sorry you felt the need to post this review. We have been trying to contact you directly to try to resolve the issues you have raised. Inspections at the property were carried out in 2024 and 2025. Any maintenance issues and work needed to the property have been discussed, documented and agreed with you at the time of the inspections or the tenants making us aware. The rental income has generally been stable each month aside from the months where approved maintenance work has taken place. We pride ourselves on the level of service we give to our landlords and tenants and would be grateful if you could get in touch with us at your convenience so we can rectify this situation.
★★★★★ 5/5
TrustpilotGreat service from Niraj
Niraj was absolutely amazing in helping with the tenant check-out of my rental property and sorting out some outstanding issues. He was pro-active, responsive, efficient and professional in every way. He kept me informed with the process, undertook the urgent tasks and resolved all the issues on time. Would definitely recommend dealing with Niraj.
Johanna · 28 May 2025
Agent replied · 23 November 2025
Hi Johanna, we're delighted to hear that. Thank you very much.
★★★★★ 5/5
GoogleI would like to say thank you Niraj for looking after and dealing with tenants query on timing manner. We really appreciate your time and effort you are trying to get things sorted on time. Thank you.
Shefali · 9 November 2025
Agent replied · 23 November 2025
Dear Shefali, thank you so much for your five star review. We are very grateful.
★★★★★ 5/5
GoogleFrom taking out the tenancy through to the ongoing management of the property, the team has been excellent. Everything has been handled professionally and smoothly. A big thank you to Niraj for his swift help with a recent maintenance issue
Anas · 15 September 2025
Agent replied · 23 October 2025
Thank you so much for your wonderful review. We are so pleased to hear everything went smoothly for you.
★★★★★ 5/5
GoogleSheldon Bosley Knight Oadby, the lettings team are amazing, the staff are all kind. But there is 1 particular lady who is unfortunately leaving Sheldon Bosley, Zahra, she made 1 of my childhood dreams come true, she did an amazing job in showing me around the property I'm now living in ❤️and the staff worked together to make it happen.
Sheldon Bosley Knight deserves more than a 5 ⭐️ rating not just because they made it happen but because they're genuinely nice people.
This agency isn't like any other agency or landlord, they get the job done especially jobs that need doing & they keep their word.
Niraj is also a sound guy as well.
Thank you all for your kindness, it's very much appreciated 😁
Catwoman · 29 May 2025
★★★★★ 5/5
GoogleWe have just recently rented a property through sheldon bosley Knight. Daisy was lovely and professional when showing us around the property and when we had to ring for any answers she was more than happy to assist making the process even easier. We are now in our new home and we couldn't be happier the property is beautifully done out and with the help of Daisy its been stress free thankyou so much.
Samantha · 11 July 2025
★★★★★ 5/5
GoogleI've been a tenant with SBK for almost 2 years - every member of the the letting's team that I've spoken to are friendly, efficient and professional.
I recently repprted a property maintenance issue - faulty shower.
Niraj contacted me within a couple hours and arranged for someone to visit my property.
Within 5 days, I had a new shower.
Niraj contacted me again to check I was satisfied with SBK's service, the contractors work and the new shower.
My answer was an easy YES.
I recieved excellent customer service from Niraj. Thank you!
J · 9 October 2025
Agent replied · 23 October 2025
Thank you so much for your lovely review. We are so pleased to hear the team was able to sort things out for you quickly.
★★★★★ 1/5
TrustpilotShocking from start to.... well still waiting
Shocking from start to.... well still waiting.
We initially booked a viewing for a rental property. This wasn't easy for us as myself and wife both work full time so to just drop everything at the click of a finger to get time of work wasn't easy - but we did it. At short notice they cancelled our viewing due to "logistical problems in the office" they then said there diary was very full and they'll try and find us a new date. Eventually they got back to us with a new date that only my wife could attend - I couldn't due to work commitments. But they offered and agreed from this point that if we wanted to go for the property - they would make sure I got to view the property in person before we were expected to sign anything or pay anything.
My wife viewed the property and we applied for it on the basis I would be able to view it before proceeding.
Anyway the landlord chose us as his ideal tenants so we requested for my viewing and basically got told they were to busy, we needed to pay the holding deposit or risk loosing out to someone else. They eventually offered me a viewing for the following morning at 9am - again to short notice to get the time off work.
So we reluctantly told them to bypass us as we didn't want to mess the landlord around and we weren't happy because they'd gone back on what they said.
I then contacted them the next day to say I understand if the property has gone to someone else now, but if they were able to make a viewing for me the following week(something they'd promised in the first place before expecting and holding deposit or official proceeding with the property) to allow me time to give work enough notice then we could look to proceed forward. They were very rude and basically told us they didn't understand why we wouldn't go ahead initially, and that they thought our reasoning was "weird" . This wasn't the first time they were rude - multiple times on the phone and also in person to my wife in the office.
They eventually told us they'd contant the landlord and get back to us... we still haven't heard anything back nearly a week later.
We've been left very frustrated and annoyed by the whole experience with Sheldon Bosley Knight. Considering all of this was caused in the first place by them cancelling our initial viewing we could both attend - yes these things happen - but there whole attitude and approach since then has been disgusting. They need a serious lesson in customer service and how to talk to people. And by the looks of other reviews - we aren't the only ones who think so. Pretty sure they wouldn't have explained to the landlord how and why this whole situation panned out as it did with his "ideal tenants" 🤔
UPDATE : Conveniently the following day after posting this review - my wife received a call from SBK stating we could still proceed with the property but again requesting a holding deposit to be paid before I could view the property. Unfortunately I was at work unaware of this call, and since we had heard nothing in well over a week - we had already viewed and applied for other properties. For which moments before my wife received the call from SBK I had received a call whilst at work stating we had been accepted for so paid the holding deposit.
This whole situation has been a farce and could have been avoided had there been more organisation and quality of customer service from SBK in the first place. And ultimately its caused a headache for the landlord whom im sure is oblivious as to why this has all happened and probably thinks we are just messing hin around when really its the incompetency of SBK.
Shawn · 16 July 2025
Agent replied · 23 November 2025
Dear Shawn, we always endeavour to accommodate viewing requests as best as we can and sometimes circumstances are unfortunately outside our control. We’re sorry you felt the level of service you received was unsatisfactory. We tried to contact you on several occasions and we had hoped we could arrange this let for you. We wish you all the best in finding your next home.
★★★★★ 1/5
TrustpilotSlooooow, problematic
Slooooow. Took nearly three weeks from agreeing to list to first advert. Sold in four days. Very poor communication with buyer meant an easy exchange took 3 months and only last minute. Avoid avoid avoid.
JJ · 27 July 2026
Agent replied · 22 September 2026
Dear Mr Pittaway,
Thank you for taking the time to share your feedback with us.
We apologise for the initial delay in getting your property onto the market. We did our best to work around your work commitments, the photographer’s availability and the amendments required to ensure you were 100% happy with the listing before it’s launch.
Once live, we were delighted to secure a buyer for your home in just four days. We’re sorry you felt 12 weeks (three months) from offer acceptance to completion was slow, whereas in the current market conditions this is a fantastic result.
Throughout the progression, our team remained dedicated to keeping you updated with weekly communications. We appreciate your comments and will utilise them to ensure our service is the best it can be. We are very happy that we were able to secure a buyer for your home and wish you all the very best in your next chapter.
Best regards,
Gary and The Sheldon Bosley Knight Team
★★★★★ 4/5
GoogleReally easy to secure a flat through SBK, Hettie was very accommodating and adaptable to my availability on viewing the property.
SBK have also been helpful with arranging fixes for maintenance issues through an online portal. Emergency issues have been fixed pretty quickly. Some issues that were present before I moved in (e.g., front door needing to be aligned to latch properly) have taken several months and degradation to get a fix for.
Queries are generally answered in a timely manner, Niraj in particular has been helpful with issues I have had. The rest of the SBK team have all been pleasant, helpful, and professional.
George · 8 December 2024
★★★★★ 1/5
TrustpilotThis company (Coventry)manipulates the…
This company (Coventry branch) manipulates chronology, and facts. They lie whenever it suits them! They are not human beings, but ruthless psychopaths lying so brazenly and unscrupulously! I hope one day you feel the full, fitting weight of the humiliation on your own shoulders and back! I can't believe God could create such beings! I pray that I will be protected from such people in the future!
Vesela · 28 October 2025
Agent replied · 23 November 2025
Dear Vesela,
We are disappointed you felt the need to leave this review. You were served an eviction notice due to being significantly in arrears with the rent. As a result, you were given six weeks’ notice of the bailiff’s appointment allowing ample time to pack your belongings. Having chosen not to use this time, you were then given a brief period to return to the property to collect your belongings which, after various delays on your part, the landlord took time to meet you on a Sunday to help enable this. The landlord arranged for your items to be moved into one room, which you were told about, so they would be easier for you to collect and so the landlord could start to redecorate the property to be able to let it again. You were given several opportunities to collect your belongings sooner and the landlord was very fair given the circumstances.
★★★★★ 1/5
TrustpilotThoroughly negative experience…
Thoroughly negative experience (staff!), we cannot recommend and advise anyone to chose another agent, there's plenty of choice in Harborough!
Jon · 9 October 2026
Agent replied · 10 October 2026
Dear Jon,
Unfortunately, we have been unable to identify you on our system. If this relates to a letting property, this area of the business is now handled by SBK Lettings and not Sheldon Bosley Knight.
The Managing Director of SBK Lettings in Market Harborough would appreciate the opportunity to look into this matter further and understand what has happened so that they can assist you where possible.
Please contact the office on 01858 451240 and ask to speak to Sophie Biddle, directly. Thank you.
★★★★★ 5/5
GoogleI have been with Sheldon Bosley knight for some time now, I have been extremely impressed with the service I have received.
I want to give a special thanks to Temaera who went above and beyond to make the entire process smooth and stress free.
Temaera kept me informed throughout the entire lettings process and has excellent communication/customer service skills.
This company is professional, from detailed inventories, to detailed management visit reports, and a highly experienced property management team that quickly inform you on any issues.Would highly recommend this letting agents.
Dale · 18 October 2024
★★★★★ 5/5
GoogleI recently had the pleasure of working with Niraj Shah from Sheldon Bosley Knight at Oadby/ Leicester, and I can’t recommend him highly enough. Niraj was incredibly professional and accessible, helping to make the entire process smooth and stress-free. His expertise and attention to detail were evident as he took the time to explain everything clearly and answer any questions I had. Niraj’s dedication and friendly, proactive approach made me feel well-supported every step of the way. If you’re looking for someone who goes above and beyond to ensure a positive experience, Niraj is the person to go to.
Ahmed · 19 August 2024
★★★★★ 5/5
GoogleNiraj was a great help at Sheldon Bosley Knight. Very professional and willing to help where needed
Sheriece · 17 September 2025
Agent replied · 23 October 2025
Dear Sheriece
Thank you so much for such a glowing review. We are delighted!
★★★★★ 5/5
GoogleI am with them for some years now. It was not brilliant in the beginning days when Sheldon Bosley took over James Sellick. But I can see the change in the property management. The team is highly efficient and effective in sorting out maintenance issues. Niraj has been highly professional starting from acknowledging the issue to the completion of the repair work. He keeps track of repair work and effectively communicates with us. Good team.
Subhasisa · 2 November 2024
★★★★★ 5/5
GoogleI have nothing but praise for Sheldon Bosley Knight. From the first contact our enquiry was dealt with efficiently and with courtesy. Temaera saw us through the whole process of renting a house from the initial viewing to the key handing over. There were complications from our side to deal with and Temaera was always friendly, patient and professional. Other colleagues we had contact with along the way were also helpful and considerate. Highly recommended!
Tamsin · 25 September 2024
★★★★★ 5/5
GoogleNice letting Agent. They have been very helpful and swift in responding to complaints and getting them sorted as fast as possible. Kudos particularly to the Property Manager Niraj Shah who has been very calm during communication. Keep it up. I hope you continue to even more. 🏆👏💪 …
Ofanson · 21 October 2025
Agent replied · 23 October 2025
Thank you so much for your lovely review. We are delighted to hear our team was able to help you.
★★★★★ 5/5
GoogleI have been a tenant with Sheldon Bosley Knight for last years. Very happy with service. I recommend them to every tenant and landlord. My agent Niraj Shah looks after us well.
Benjamin · 16 March 2026
Agent replied · 16 April 2026
Hi Benjamin, that's wonderful to hear and thank you very much for recommending us.
★★★★★ 5/5
GoogleResponded quickly when repairs needed to be made. We’ve had Richard come out and do a few different services to the property. Very friendly and gets the jobs done quick. Thank you to Niraj for arranging the repairs and services.
Shayea · 20 July 2025
★★★★★ 5/5
GoogleSheldon Bosley Knight solid Letting Agent, Been with them 5 years + now. Mainly deal with the Property Manager Niraj Shah...He's always willing to Ask/Find out the answer to your questions but more importantly always gets back to you!,...well done all!.
Kind Regards,
Ian
Ian · 9 November 2025
Agent replied · 23 November 2025
Dear Ian, thank you so much for your review. We are delighted to receive it.
★★★★★ 5/5
Google100% recommend Sheldon Bosley Knight! Me and my partner moved into a property back in July 2025 and the whole process was so smooth, quick and stress free. Our rental property is managed by Niraj Shah and we have had nothing but positive …
Lily · 16 October 2025
Agent replied · 23 October 2025
Dear Lily
Thank you so much for your five star review. We very much appreciate it.
★★★★★ 5/5
GoogleNiraj and his team have been a great support throughout the tenancy. He guided me through all of the necessary legal and marketing side of things and always steps in on a practical level to make things happen when necessary. Would thoroughly recommend. 👌 …
Simon · 22 March 2025
★★★★★ 5/5
GoogleDaisy Miles has been accommodating during our viewings and helped my partner and I get the flat we were interested in. She was happy to answer a lot of our questions and helped deal with issues we've had since moving in and try to fix them. Really appreciate it, thank you Daisy!
Ellarc · 15 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
