Trusted Agent profile · Leicester
★★★★★
235 reviews across 3 platforms
48 Granby Street Leicester, LE1 1DH
Readings Property Group's office in Leicester, at 48 Granby Street Leicester, is rated 4.5 out of 5 across 235 reviews on three platforms, including 229 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Readings Property Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
The Trusted Agent 2026 results for Readings Property Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leicester office, from every platform, shown as written. First names only.
5/5
GoogleGreat estate agents! Really fast and reliable. Laura is amazing definitely recommend!
Thank you for your positive review. We are glad Laura and the team were able to provide a fast and reliable service. If you ever need assistance from us in the future, please don't hesitate to reach out.
5/5
GoogleLaura is always very professional and helpful
Thank you for the 5 stars Andy. We're thrilled Laura and the team were able to help you. Best of luck for the future.
5/5
GoogleJadine and Trina were great help. Would highly recommended using Readings when looking for a property
Thank you for your review. We are glad Jadine and Trina were able to help you look for a property. Thank you for the recommendation.
1/5
GoogleManaging a rented property, they've allowed the tenants to dump material in shared access, lose keys twice to shared entrances, have fires in a clean air zone, leave rubbish in the public right of way. Readings have made no attempt to solve these issues
Good afternoon. We ask all tenants to be respectful of their neighbours. Unfortunately, we are unable to constantly police tenants, however, we do raise issues and push for a resolution with tenants. Please email lettings@readingspropertygroup.com with your concerns so that we can pick up any remaining matters. Readings Property Group
5/5
GoogleBrilliant service I have received from Readings Property Group especially from Abby Hughson & Sean Rushton. Both are knowledgeable, professional, and friendly. Thank you both for all your help and for being patient with me, very much appreciate it! Wishing you all the very best! I would definitely recommend their services.
Thank you so much, Fozia. We are very happy to hear this, it means a lot us!
5/5
GoogleI really like to say thank you to john sweeney painters and decorators and also readings agent jadine for their support in sorting the issue for the dampness and wallpaper peeling . Thank you guys. Keep up the work done. Professionally and was on time with no disturbance as i had to work from home.
Thank you for the 5 stars Quenie. We're glad Jadine and the team at Readings were able to support you with your issue. If you ever need any further assistance from us, don't hesitate to reach out to us.
5/5
GoogleI recently received excellent, friendly and professional service from both James Beardsworth and Louise Dexter. I needed a valuation on my flat and it was done within the timescale promised and was very thorough. I would definitely recommend Readings to family and friends and would certainly use their services again myself. Thank you very much.
Thank you for the 5 star review and recommendation, Gwendoline. We're glad James, Louise and the team at Readings were able to assist you with providing a valuation. If you ever need assistance from us in the future, please feel free to reach out.
2/5
GoogleBought a house through readings, it was a headache from start to finish. The agent was rude, passive aggressive and constantly throwing ultimatums to close off the deal. The two times the agent showed the house, they looked annoyed and agitated and snapped at any questions asked in regard's to the house. I would not recommend.
Thank you for your review. However, we are sorry that you had a disappointing experience with us and as part of our continuous improvement we take all feedback very seriously. It would be great to find out more about your particular experience as this is not the norm for Readings and pride ourselves on giving everyone an excellent service. If you wish to discuss this further please email us at sales@readingspropertygroup.com.
5/5
GoogleI recently sold my house with Readings and the process from start to finish was very professional. Right from the initial valuation carried out by Sean Rushton, to the escorted viewings carried out by Jane Court. I had a choice of buyers and was guided and advised on which offer to accept based on Readings due diligence processes. I was kept informed by Abby at every point of the process. She was proactive in making things happen and always at hand for advice. They certainly took the stress out of my house move and I have no hesitation in recommending the team at Readings.
Thank you Oscar for your great review. I have shared it with the team who always get a boost when people take the time to give us feedback. good luck in your new home.
5/5
GoogleHaving been treated shoddily and messed about by one Estate Agency, we turned to Sean and Abby at Readings who were fantastic in every department. They excelled at communicating and kept us informed every step of the way through the process of selling a 'difficult' property. Not being resident in the area of the sale we really did require help and advise and Readings certainly delivered all of that and more besides. I have no hesitations in recommending Readings.....they achieved the sale for us ! :-)PositiveResponsiveness, Quality, Professionalism, Value
Hello Soames, thank you so much for taking the time to leave us such a thoughtful and kind review. We'll be sure to pass on this review onto Sean and Abby for you.
5/5
GoogleI have been with Readings for many years as they manage a property I rent out. They have always been professional and courteous and knowledgeable. In recent months I have exchanged many conversations and emails with Trina. Nothing is ever too much trouble and I’m always kept in the loop of the latest situation. Her customer service is at the highest level and I always feel that she has my best interest at heart. I would certainly recommend using this company.
Hello Carole, thank you so much for taking the time to leave us such a thoughtful and kind review. We'll be sure to pass on this review onto Trina for you.
5/5
GoogleGreat service & communication from start to finish, Abby was very helpful throughout.
Thank you for your review, Charlotte. We're so pleased to hear you were happy with the service we provided. Please get in contact if you need us again in the future.
4/5
GoogleLaura and the Readings team have been great and a pleasure to be managed by them we have been in the property for 8 years and have always been looked after in the beginning by Trina and know Laura all the team are professional and kind always there when needed
Thank you for your wonderful review, Yasser! We're glad that you have had such positive experiences with both Trina and Laura, as well as the rest of our team. We look forward to continuing to provide you with excellent service for more years to come!
5/5
GoogleLaura is a very professional and competent person plus very friendly too.
Thank you for the positive review Julia. We're glad Laura was able to assist you and please let us know if we can help with anything in the future.
5/5
GoogleLaura was very responsive and helpful after delivering an inspection report.
Thank you for the 5 stars Henry. We're glad Laura was able to assist you. If you need assistance in the future, please don't hesitate to reach out.
1/5
GoogleExtremely rude, unhelpful and uninviting staff. My application was held back for a week by which time they chose another applicant. I called every day to check the progress and every day was told "tomorrow we will call you" to which they never did. Upon calling in the lady on the other end of the phone was rude, condescending and patronising. This left me feeling rather humiliated and under valued as a potential client. Moving house, is very stressful especially when you have to move and your job is depending on it. Upon hearing that the flat was now let to another tenant readings did nothing to offer other flats they were offering or keep me first in line for new properties that matched this one. I met all the criteria in terms of affordability and all relevant employee (and guarantor if needed) references. My whole week dealing with readings was a complete waste of my time and as a result of the waiting, I had to put my new job (that started in Leicester) on hold while I find another flat. My experience with Readings has caused me distress and worry due to being now homeless and at a financial loss due to having to put my new job start back. This could have all been avoided if the staff were honest, help-full and professional. I strongly advise against using readings.
We’re really sorry that you felt that you’re experience with Readings didn’t meet our usual high standards. As you’re aware, we had multiple applications on the property that you applied for. The landlord is currently overseas and the family member that we submitted the applications to on their behalf wanted to speak to them before making a decision. This obviously caused a delay in reporting back to all the interested parties. We’re sorry that the landlord ultimately decided to accept an application from another party, rather than yours and understand your frustration. We wish you every success with your property search!
5/5
GoogleLaura from Readings was very helpful in getting the carpets replaced in the property I'm currently renting. A few weeks after the yearly visit she arrange for the work to be carried out. You couldn't have asked for a more speedier job, excellent work , and the guys who did the installation, did a very good job too.
Thank you for the amazing review. We are glad Laura and the team were helpful. If you ever need assistance in the future, feel free to reach out to us.
5/5
GoogleVery helpful and made the sale a smooth transition
Thank you for your review, Jackie. We were happy to help :) Readings Property Group
1/5
GoogleWorse service I've received! We viewed a property and confirmed it and asked the viewer to email the application and he did not do so! I offered him my email address but he refused to take it down there saying he will get it from the office! and then when I did not get any email I called them back in 2 days, and they said they have given the apartment away the next day even though we confirmed it there! very unproffesional! when I called them regarding this, they were very unprofessional on call too! very disappointed! to be honest, wouldn't even give them 1 star
We’re sorry to hear that you didn’t have a good experience with us. Our accompanied viewer had run out of application forms and therefore asked if we had your email address at the office, as he would be going on additional viewings that day. He did inform us that he was supposed to check whether we had your details but had forgotten, for that we are sorry. The property was taken the following morning by someone who had downloaded the application form from our website, so unfortunately there was nothing else we could do. A member of our lettings team suggested alternative properties that might suit you when asked, and apologised for the situation. We’re sorry that you felt we were not meeting our usual high professional standards, and we wish you the best in your property hunt!
5/5
GoogleWe are home with Readings. They are prompt when we have a problem. They deliver when an issue arises. The other time we had a challenge with our heating system and they provided us with alternative heating. They actually delivered the heaters. They are mindful of the fact that we have children in the house.
Thank you for the 5 star review Mary. We always strive to provide exceptional service and we are glad to be of assistance to you and your family.
5/5
GoogleReadings Property Group managed the property I was living for 4 years. They are brilliant in communication and understood all of my needs. Always willing to help with all my queries from sorting out paperwork to resolve any problems. They are trying their best to accommodate any issues as fast as possible, working in full agreement with the owner. I wish I wouldn't have to leave!
Thank you for taking the time to leave us a review. It’s always good to get such positive feed back. Thanks for being such a great tenant.
1/5
GoogleThis is related to my experience of the lettings agent and not the place. I was verbally given a different deposit amount initially, the agent did not remember the date we agreed upon for the ongoing monthly payment when drafting the contract, the review of the propriety could have been more thorough and I was told to print off pictures and write comments into the document when emailing my notes and photos over. It would have been nice for them to amend their own document, having my notes and photos, without casually delegating this task to me first. I don't have a lot of experience with letting agents, maybe this is normal but it's still poor service.
Hi Livia, thank you for your review. We understand your frustration with the inital standing order date, however we reacted promptly to get this amended the same day to your chosen date. On all of our properties the deposit is 6 weeks of the rent. In terms of our inventory, it is common for estate agents to allow tenants to make amends that they see fit for the purpose of their security deposit. They can do this by emailing over images to us with comments on the inventory if they wish to within 48 hours of moving in. We're sorry you didn't feel the service you received was adequate, and if there's anything else we can assist you with please don't hesitate to give us a call.
1/5
GoogleMy family and I rented a flat with this agency for about a year, when something got broken, like a window that wasn't able to shut, they wouldn't come change it even though cold was coming in. Once we decided that a cold house is not where we want to live; we found a good agency who provided a healthy environment to move to. Now that we are out of their property and they have the keys, they're keeping the deposit of £1375 and we definitely do not recommend it. In fact, if I could shut it down for good I will; because they are racist and only have white people in the office who discriminates those who struggle with the language and they take advantage of that. Trying to evict my family with a fake eviction note (Not the 21 format) and now saying that they are not giving the deposit back... Somebody help!!!
Hi Sumaya. Thanks for getting in touch and we’re sorry you feel aggrieved. However, we’d just like to respond to some of the more important issues you’ve raised. We issued a Section 21 notice to you early in September when instructed to by your landlord, who allowed you over 3 months extra time in the property, once the notice had expired, out of the goodness of his heart so you could find another place to live. We believe this notice was legitimate and served correctly. We have also tried to make contact with you regarding your deposit (of £788, not £1375), but, as yet, have not heard back from you. We apologise if you feel we were not accommodating regarding the language barrier. We feel we did everything we could to explain the process to your mother and yourself, and took extra care ensuring that you were aware of all our policies and procedures. This involved discussing the matter with you face to face, here in the office on numerous occasions. Readings work with individuals all over the UK, EU & further afield, from a variety of backgrounds and have never previously had an issue with communications. The patient manner in which our staff dealt with any questions you had could certainly not be described as taking advantage of you, and most definitely not racist, which we take great exception to. We’re really sorry that you feel that our service has been lacking. Ultimately though, the landlord made a decision to end your tenancy, which we facilitated on his behalf. We’re also pleased that you’ve found somewhere else to live and hope that you’ll be very happy there!
5/5
GoogleThe best estate agent i have ever had by far! From start to finish renting from Readings was very easy and communication was simple and accurate. Readings called me before they had even put a property that i was interested in came on the rental market which turned out to be the house i lived in for 3 years. I then recommended them to my friends who are now renting that property. Received my full deposit back quickly and had no issues during this time in regards in inspections. I only wish i could've used Readings when I bought my first home because compared with Yourmove, Readings were professional, reliable, quick to sort everything and answer any questions. Thanks for restoring my faith in estate agents in the UK! Abbey
Thank you for this wonderful review Abbey!
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Yes. In The Trusted Agent 2026 awards: Readings Property Group, LE1 won Trusted Agent.
Tell us what you need and we'll put you in touch. Readings Property Group hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leicester.
