Trusted Agent profile · Leeds
★★★★★
1,379 reviews across 2 platforms
80 Queen Street, Morley, Leeds, LS27 9BP, LS27 9BP
William H Brown's office in Leeds, at 80 Queen Street, is rated 2.4 out of 5 across 1,379 reviews on two platforms, including 166 Google reviews rated 4.7.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleAmazing!! Great communication! The whole process was smooth and that came down to Megan always checking in on our solicitors as to where we are in the transaction. Would give more than 5 stars if I could!
Thank you so much for your awesome review! We’re thrilled to hear about your smooth experience and Megan’s dedication! We truly appreciate your kind words and support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI bought a house recently through W H Brown in Morley. I can’t praise and thank Oli and the team enough for their help throughout the process. They were always friendly, professional and I never felt like a number. If you’re looking for a professional estate agent with a local and personal touch, I’d definitely recommend W H Brown in Morley.
Thank you Samuel for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotOllie Aston flat inspection
This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.
1/5
TrustpilotI would not trust these people
I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.
5/5
GoogleWe bought our house with William H Brown earlier this year as first time buyers. We originally were looking to buy a flat after contacting online brokers, but after seeing WHB's mortgage broker we found out that we'd be able to get a mortgage for a house, which we did not expect to be able to do at all. Keeley took us to see a house in our price range the same day, and the team has helped us through the process, including chasing solicitors. Communication was great, and we are now all settled in. I would definitely recommend using this William H Brown branch.
Thank you for choosing William H Brown as your partner in purchasing your first home! We are thrilled to hear that our team, led by Keeley, provided excellent communication and support throughout the process. Congratulations on your new home and we appreciate your recommendation. #WIlliamHBrown #FirstTimeHomeBuyers Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleWe can’t thank McCauley and the team enough for getting our property sold. He went above and beyond, and it was clear how personally invested he was in making sure everything went through smoothly. Without his persistence (and endless chasing of our buyers’ less-than-helpful solicitors!) we don’t think the sale would have happened. He did an amazing job and we’re so grateful for the dedication and support throughout the process. It’s just a shame he doesn’t work in our new area, because, scars and all, if we ever went through this madness again, he’d be our first choice without hesitation. Highly recommended!
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotAll I can say is they are shocking
All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.
5/5
GoogleI have been very impressed with the service I've received from William Brown Morley. Ollie has handled the sale of our property from start to finish, he has made regular contact with us throughout even if there was nothing particular to update. Having initially advertised the sale with Purple Bricks, we subsequently left and trusted Ollie with the property instead. Couldn't be happier with how that decision panned out. We had a regular stream of viewers and Ollie was always on hand to talk about any questions we had. He has made contact since we moved into our new property to check in and see how we are getting on. Top service and would definitely recommend.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent
Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.
5/5
TrustpilotImpeccable Service!
We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.
5/5
GoogleWould like to say that William H Brown Morley were incredibly efficient, polite and quick to act on everything we needed. Both Kelley and McCauley were great. Would recommend
Many thanks Richard for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleMany thanks to Oli and the Team at William H Brown's, Morley. Oli sold my house within a week or so of going up for sale. I am so pleased and appreciate all the hard work he has put into finding me a buyer so quickly. I previously had dealings with the branch and found them so professional, friendly and proactive. This prompted me to go with them to sell my home.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotKeep pestering me despite house selling months ago
Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!
1/5
TrustpilotUnprofessional
I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic
1/5
TrustpilotIts been 5 years since I moved out of a…
Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.
5/5
TrustpilotExcellent service thanks special extra…
Excellent service thanks special extra thanks to Tom, William and Sarah for their help.
5/5
GoogleI recently sold my home through William H Brown, Morley. McCauley, Keeley and Ollie were great through the process. They kept me updated on viewings and were really helpful throughout. I would not hesitate to use William H Brown again.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid WH Brown!
Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation
1/5
TrustpilotI dealt with the one in Leeds and I…
I dealt with the one in Leeds and I must say I regretted! communication was bad and the person I dealt so cold Manager Roxanne ;ignore my calls and I have to call several time to receive an email I had told I would get and when on the phone obviously I was frustrated and I wanted to solve an issue and I asked if I can have someone higher than her and she process to terminate the phone 🥶such a Cold person and a bad customer service ever. I wish I had read the views before I engaged with them, but saying that a lady called Daisy was so polite and kind and professional. They give you a lot of promises and they are after your money guarantee. Avoid
4/5
TrustpilotCould not have had better service
Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received
1/5
TrustpilotUseless, uncommunicative liars who are after your money.
There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.
1/5
TrustpilotDiddled me OUT OF MY LIFE SAVINGS!
They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.
5/5
GoogleKeeley was really helpful with the purchase of our property. Even after the sale I needed help with some aspects of the property and Keeley assisted me.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat experience, I can only recommend the company and the branch. Laura and Ollie were very helpful and professional, kept me updated with everything during the process and always answered all questions quickly and in details. Nothing was too much for them and always went above and beyond, from the viewings till the completion. Thank you again for both of you, you made a challenging process as easy as possible.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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