Trusted Agent profile · Leeds
★★★★★
1,378 reviews across 2 platforms
80 Queen Street, Morley, Leeds, LS27 9BP, LS27 9BP
William H Brown's office in Leeds, at 80 Queen Street, is rated 2.4 out of 5 across 1,378 reviews on two platforms, including 166 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown Morley, Leeds hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service and professionalism throughout what was a smooth sales process. A particular mention for Ollie Rhodes, thanks for all your help. Highly recommended.
Thank you for your kind words, we are so happy to hear that you had a smooth sales process and that Ollie was able to provide excellent service and professionalism. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotDo not recommend renting with WHBrown
I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.
5/5
TrustpilotGood renting experience with…
Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.
5/5
TrustpilotMany thanks Matthew Wolf for your…
Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.
5/5
GoogleWould like to thank McCauley. Ollie and Keeley..especially Keeley for all the time put in to resolve the issues that occurred in selling my Mums Property. Kept us up-to-date on everything good or not so good.. very professional and friendly. Thank you.xx
Thank you for your excellent 5* review and kind words of our dedicated team catherine suffield. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI have not yet completed but my…
I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.
5/5
GoogleWHBrown recently helped to sell our house. They were always happy and cheerful and always happy to give advice whether it be over the phone or in person. It really helped that they also contacted our solicitors when needed to make the process quick and smooth. Great team. Thanks guys!
Thank you for your kind words! We are thrilled to hear that we were able to assist you in selling your house with our cheerful and helpful approach. We strive to make the process as smooth and efficient as possible, and we are glad we could be of service. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAvoid - horrible company and staff are useless.
I have had my house for sale with them for 20 weeks (crossgates/Leeds Branch) and it has been the most painful 20 weeks of my life. They have lost me 2 sales on my house due to lack of communication - I should really seek compensation as they have cost me thousands. Unless you want to have yours and the buyers time wasted do not use!
5/5
GoogleI've recently used William H Brown to sell my property and was very impressed with the level of service provided. I was regularly contacted by the team, especially Keeley with updates of the sale from start to end. I Would highly recommend them.
Thank you Debra for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
5/5
GoogleOllie has been incredibly helpful over the last few months, super supportive and friendly and always cheerful. Made the process a good experience! Thanks, Ollie!
Thanks Lauren for the wonderful 5* review and considerate comments regarding your experience with Ollie and our Morley branch. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
5/5
GoogleI recently had a fantastic experience with William H Brown Estate Agents Morley during my house purchase. Oliver, in particular, went above and beyond to change our perception. His professionalism and dedication were remarkable. Throughout the process, Oliver provided exceptional service, demonstrating deep knowledge and understanding of our needs. He was proactive and responsive. Thanks to Oliver's efforts, we found our dream home smoothly and efficiently.
5/5
GoogleThe rental team are great It took no time at all
"Thank you for your positive feedback! It's our pleasure to provide efficient service for all our customers. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
5/5
GoogleMany thanks to Oli and the team for helping push through my first house purchase. Very helpful all the way through the process.
Thank you for leaving us your superb 5* review Ben. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a wonderful experience with William H Brown in Morley, and especially with Megan, who helped us throughout the process. We highly recommend them.
Thank you for your kind words! We are thrilled to hear that you had a great experience with our team, especially with Megan. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
1/5
TrustpilotAppalling service
Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach
4/5
GoogleAfter a stuttering start and some significant delays, Keeley from the WH Brown team picked up my case and I found her proactive and determined, with good quality communication with me - I was very thankful for her guidance in my sale which got there in the end!
Thank you for your kind words! We apologise for any initial delays, but we are thrilled that Keeley provided proactive and determined support throughout your sale. We appreciate your trust in our team and we are glad we could help get you to a successful end result. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleOli came to value our home and was clear, open & honest through the entire process. He was really knowledgeable and nothing was ever too much.
We are thrilled to hear that Oli provided clear, honest and knowledgeable service during the home valuation process. It was our pleasure to assist and we are always happy to go above and beyond for our clients! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would not hesitate to recommend the WHB Morley team to anybody looking to sell their house. The team were responsive and helpful at every step of the way which was a huge help to me during the sale/purchase process. A premium and friendly service which reflects value for money.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery friendly and professional service. Always willing to help. I highly recommend them. Thank you so much for Paige Gregory 😊 …
Thank you for taking the time to share your positive experience with us, Paige! We strive to provide friendly and professional service and we are glad to hear that you have been satisfied. Thank you for recommending us, it means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
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Tell us what you need and we'll put you in touch. William H Brown Morley, Leeds hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
