William H Brown Morley, Leeds reviews

★★★★★ 5/5

Google

Hi, I recently purchased a house with them. I had difficulty and a delay in setting the completion date. The staff were super efficient and communicated well with the vendors, solicitors and me. I must say they were very understanding and supportive. I would highely recommend thier service. Special thanks to Amy.

Niketa · 15 November 2025

★★★★★ 5/5

Google

As the New Year began, I approached W H Brown’s team at their Morley branch to take up the challenge of helping me to secure a sale on my property in 2026. Their energy, enthusiasm, drive, professionalism and very personable approach throughout the whole process was a real confidence booster and bolstered my belief that I’d get a positive outcome. In just over 2 months a buyer has been secured and the sale has been completed. Many thanks to the Morley team, with a special mention for Oli, Laura and Paige for being on point from start to finish.

Simon · 12 April 2026

★★★★★ 5/5

Google

Oli came to value our home and was clear, open & honest through the entire process. He was really knowledgeable and nothing was ever too much. He also helped to put us at ease as we have had negative experiences with other companies. Would definitely recommend using Morley branch- thank you Oli.

Katie · 20 October 2025

★★★★★ 5/5

Google

It took a while to sell but we got there in the end. I must say a huge thank you to McCauley and his staff, especially Keeley for the huge amount of help and advice that we received. As elderly sellers and purchesers and not really savvy about modern matters regarding the above it was comforting to know that they had our backs. As our purchase which had nothing to do with Brown's, and which I am highly delighted, they went the extra mile in our efforts to purchase, which they didn't really have to get involved with but did . Olly well what can I say, he's always bubbly and a tribute to the branch and Laura, always in the background but works hard at her post, a very successful team. Once again a massive thank you to all the team and I wish them all the very best for the future. PS sorry for being such a pain and troubling you for such a prolonged time. ☆☆☆☆☆

Keith · 21 November 2024

★★★★★ 5/5

Google

Recently purchased my first flat using William H brown, Keeley and the team were amazing and made sure everything went as smoothly and quick as possible.Chris sorted out my mortgage offer and was a tremendous help, as a first time buyer the process behind it all seemed very daunting but the team made sure it all went smoothly.i also spoke to Ollie on occasion who was a great help whenever I needed it.Highly recommended estate agents

Binnsy999 · 9 December 2024

★★★★★ 5/5

Google

We had a recent experience of buying our first home through William H Brown (Morley) branch. Keeley went out of her way to make sure everything went as smoothly as possible. She was always in contact with the selling and buying stakeholders and made sure we had the regular updates. She also made sure we keep the completion date planned as per our requirements. Also, in general all the other staff members of the branch i.e. Laura, Ollie and Chris were super helpful. Highly recommended estate agents

Mrunmayee · 1 October 2024

★★★★★ 5/5

Google

Highly recommended. We initially chose another estate agent (had 4 viewings in 4 weeks) primarily because they were cheaper. William H Brown proved that sometimes it worth paying a little extra, sold within 2 weeks. Excellent service from Ollie who did our valuation and onboarding and then great ongoing support from Megan.

Daniel · 26 September 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 4/5

Trustpilot

Team at Oakwood Leeds will do for me.

Team at Oakwood Leeds were good from start to finish with our sale. Viewings arranged as soon as it was on the market and serious offers received immediately. George, Nathaniel and Ayesha were friendly, polite and responsive throughout and, to be fair, I'm not easily impressed but they worked well with me. No complaints.

Patricia · 15 May 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

WH Brown in Oakwood

WH Brown in Oakwood, Leeds in my opinion, are the most unprofessional, detached, disinterested estate agents. As this was my very first experience as a seller, I expected some excellent service, being that they are a long time agent in the LS8 area, but it has completely exhausted and severely affected my wellbeing due to my personal circumstances for selling the house. The Manager of the Branch, I feel can be quite dismissive and arrogant, he doesn't give the impression of someone acting in the client's best interest. I would not recommend this estate agent to anyone thinking of selling or buying a property with them

Ginette · 24 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

Great experience, Megan was extremely helpful with our process! Would totally recommend her and the whole team !

Ricardo · 10 May 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Joe is very professional, whilst also super friendly. Great communication.

Joy · 10 June 2026

★★★★★ 5/5

Google

Absolutely brilliant team, very welcoming and friendly. Paige who was my main point of contact was really informative and responsive throughout the process, and when I turned up early to collect the keys everyone was really helpful chasing up solicitors for me. Thank you!

Luke · 10 September 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

I can not praise Oli and the team enough for the excellent service I received. I sold my house with them and they were amazing from start to finish! The sale went through quickly and they kept me updated every step of the way. I would definitely recommend them and would 1000% use them again. Thanks again Guys you were amazing 👏 Jo Walton

Joanne · 27 November 2024