5/5
GoogleShoaib was very helpful with any queries I had about the property and responded straight back to me about any questions I had after the viewing
Trusted Agent profile · Leeds
Parklane Leeds reviews
★★★★★
314 reviews across 3 platforms
25-27 Otley Road, Headingley, Leeds, LS6 3AA
Parklane's office in Leeds, at 25-27 Otley Road, is rated 4.2 out of 5 across 314 reviews on three platforms, including 311 Google reviews rated 4.2.
Reviews
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
Google5/5
TrustpilotI’m extremely satisfied with the service I received from Tomas at Parklane Properties
This was my first time searching for and viewing rental properties on my own, so I was a little nervous about the process. Within minutes of making an enquiry about a flat I liked, Tomas replied and arranged a viewing for me within a few days. He was very friendly and made me feel comfortable throughout the viewing. He also showed me other similar properties, gave me time to make a decision, and sent everything over quickly once I was ready to proceed with the contract. I’m extremely satisfied with the service I received from Tomas at Parklane Properties and would definitely consider using Parklane again in the future.
5/5
GoogleI had a viewing with Parklane Properties. From the very beginning, I was impressed by their professionalism and efficiency. Taleb was particularly helpful, guiding me through the entire process and ensuring I was well-informed every step of the way. They were always prompt to respond to my queries and went above and beyond to find me properties that matched my needs and preferences. I would highly recommend Parklane Properties to anyone searching for a new home.
5/5
GoogleLetting agent David did a fantastic job showing me the different available housing options. Thanks David! Looking forward to moving into the property in the near future. Hoping that the living experience will be as good as the viewing and contract signing experience :).
Agent replied · 24 August 2024
Thanks for the review Nitin, we can't wait to have you join the Parklane family!
5/5
GoogleOur letting agent Olly was super helpful when I attended a recent student house viewing with my daughter. He was knowledgeable and able to answer any questions we had about the property. Service with a smile, wouldn't hesitate to use Parklane Properties again.
Agent replied · 24 August 2024
Thanks for the review Amanda, we're pleased to hear of your positive experience with us!
4/5
GoogleThe service provided from Taleb was satisfactory and helped us decide and push forward with our decision on signing a property. We got helpful answers to our questions or concerns, and feel like we’re in a good position for the next year.
Agent replied · 24 August 2024
This is great to hear Ben, we're happy Taleb provided you with great service!
5/5
GoogleThanks to Parklane Properties for assisting me in my housing search for second year and thank you to especially Karim, upmost professional who helped a lot during the process, thanks again.
5/5
GoogleHad a great experience when signing for one of your properties. Our letting agent, Jack, was really helpful in finding us suitable houses to view. He walked us through a second viewing to finalise our choice and go over tenancy details and any maintenance wishes. Both the viewing and signing process went really smooth - thanks Jack !
Agent replied · 17 June 2024
Hi Holly, really pleased to hear you have found your prefect property with Parklane- welcome to the family :)
5/5
GoogleI had a wonderful experience with the Park Lane Properties team. They were incredibly friendly and supportive throughout the process of preparing my documentation for renting a new apartment. A special mention to Emily, she was absolutely outstanding!
1/5
GoogleSeem to spend more money on their fancy office than looking after the houses. Intentionally charges a quarter's rent before the uni holidays so they can snag you with a £25 surcharge for a late payment. This is after they increased the rent for my property by £6000 between tennancies. Had issues getting credit cards because I've had several "missed payments over £1000" in recent months, an excellent reward for having a frozen bank account for the entire holidays because of this House was full of mold when I moved in and oven dirty af
Agent replied · 17 June 2024
Dear Ambrose, We’re sorry to hear you feel you’ve had a negative experience with us. If tenants are paying their quarterly payments in line with their student loans, we ask that they send their student loan payment dates to us. They can then cancel their direct debit and pay manually on the day they receive their student loan. If we do not receive this information we assume the rent can be processed on the date listed on the tenancy agreement. We are sorry if you were charged for bounced direct debits. We do not increase rents once you have signed unless you resign and then there may be a small increase depending on market conditions which you can choose to accept or decline. With regards to the mould, we rely on tenants to report issues such as these during a tenancy and endeavour to deal with them as soon as possible. Kind regards, James McGrath Property Consultant
5/5
GoogleShoaib was extremely helpful and great to have working with us 👍👍 …
5/5
GoogleBig thanks to David for sorting a flat for my partner and I. David made the process painless, we contacted the agency, arranged a viewing and closed on the tenancy within 48 hours. David managed to make this happen without the stress usually associated with flat hunting. Would definitely recommend!
5/5
GoogleThe agents are very nice and transparent when it comes to properties. My agent Taleb went as far as sending me video updates on the property I was interested in. Very professional and patient!
Agent replied · 24 August 2024
Thanks Arkar, we're pleased to hear of your positive experience!
5/5
GoogleTomas was very helpful throughout our house search :) Thank you so much
5/5
GoogleShoaib was great help, made finding the house very easy
1/5
GoogleAs previous reviews suggest, I wouldn't recommend renting as a professional. I have 2.5 years of lettings experience myself, and I was disappointed and shocked for a number of reasons during my very short time with Parklane. VERY glad I found a replacement tenant and I was released. Edit in response to their response: So happy the girls in the house renewed, but that doesn't excuse the chlorine poisoning caused by your negligence that almost landed me in A&E because I was coughing up BLOOD.
Agent replied · 24 August 2024
*Updated reply* Hi Emma, We used an over the counter mould spray on a small patch of mould in your room that developed after a leak. We sent you a full response and explanation on 19/12/2023 however we are sorry you were unhappy with your stay and we wish you well in the future. Hi Emma, we are very sorry you were not happy with your short stay with Parklane. We have looked into this matter and overall it seems that there have been very few issues with this property and the current tenants have renewed their tenancy.
5/5
TrustpilotWe had such a lovely viewing with Shoaib
We had such a lovely viewing with Shoaib. He was very helpful, friendly and accommodating. We were looking for a house very last minute and he made sure that any issues we had thought of he gave solutions for. Can’t wait to move into our new gaff!
5/5
GoogleThe lettings negotiator Olly was nice and friendly when showing me round properties and very helpful when answering my questions. Parklane is very efficient and supportive especially with students. Highly recommend!!!
Agent replied · 24 August 2024
Thanks for the review Megan, we're really pleased you're happy with the service you received!
1/5
GoogleDo not recommend park lane properties, we have had various issues within the house. When we moved in the house was not fully cleaned, every other week something would go wrong with the house we were poorly advised and felt like parklane did not care. We had an incident we’re we had a plumbing issue which then got worse which made the house inhabitable for 4 days which meant we had to commute there answer was to offer us a shared house the other side of the area which we could not get our things to and is unsafe sending girls to unknown house for days without answers, we got no compensation for this and still had to pay the weeks rent. Then my room had an infestation which taken days to solve which overall made the room inhabitable for 10 days then I got told this was misinformation and park lane employees constantly put the blame on me even the manager when it they got through due to a problem with a window. Again no compensation for the time the room was inhabitable and had to pay rent and commute and park lane did not care!! In response to there reply- they did not sort out any of the issues straight away, the one time they offered alternative accommodation was on a night the others idea of Leeds which was not feasible to get things there and also was a house share where we do not know who we are living with, secondly the infestation was not an environmental issue it was from the structure of the building which was pointed out by park lane. I am still awaiting a response from the manger who I emailed from over a month ago!
Agent replied · 24 August 2024
Hi Kate, we are sorry you are unhappy with our service. According to our records, the property was cleaned before you moved in, but if any areas needed further attention, we would have been happy to arrange for the cleaners to revisit at the time. The issue with your bathroom was discovered on a Friday and we offered alternative facilities over the weekend whilst we rectified the issue. The infestation you mention was an environmental issue with spiders and, according to our records, prompt action was taken to address this matter.
5/5
GoogleI signed on for my final house with parklane with our letting agent being Adele who was extremely helpful. Every year we had beforehand our agents had been a nightmare, so our one requirement this year was to have a good agent and for it to be stress free. Parklane were very professional and sorted us a house that had zero issues all year and was easily our best out of the 5/6 we had. Adele was quick to reply to any questions we had and was definitely a massive factor in us having such a good year using parklane, we felt like she genuinely cared about our living situation. Easy 5 stars
5/5
GoogleKatie was a brilliant agent for us. She was able to find flats at our specification and availability to move in. Katie was very patient and kind whilst we pondered on which flat to take. Extremely efficient too and always replied to our queries very promptly. Great stuff!
Agent replied · 17 June 2024
Thanks Peter! We're happy Katie gave you a positive viewing experience :)
1/5
GoogleI'm counting down the days till my tenancy ends with Parklane. Not only did they change my property's lock without telling me, leaving me locked out of my own accommodation, but there are constant maintenance issues and mould in our property - mould behind our cupboard, mould in the bedroom, mould in our shower that cannot be cleaned as the landlord has applied silicone over the mould area. The boiler has broken down three times in a year, and each time I ask for a callout, Parklane can't even be bothered to email me to let me know someone has come out to look at it. And even when they do, the issue is never fixed and I have to once again ask for a callout. I'm paying a ridiculous amount of money to have to deal with this awful service. Avoid Parklane Properties like the Black Plague.
Agent replied · 24 August 2024
Hi Sam, we are sorry if you are unhappy with any part of our service. We work closely with our maintenance contractors to ensure any issues are quickly rectified and we were not aware that you were dissatisfied with the service you received. If you are still experiencing any issues then please contact the Parklane team direct and we will ensure that prompt action is taken to resolve matters.
5/5
GoogleI couldn’t recommend this estate agents more!! As a student with limited knowledge on housing, Shoaib was extremely helpful.
5/5
GoogleTomas was great showing us the houses. Gave us some good advice. We really appreciated it thank you!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
