Trusted Agent profile · Leeds · West Yorkshire
Verified
★★★★★
865 reviews across 5 platforms
24-28 Bridge End, Leeds, West Yorkshire, LS1 4DJ
Part of Martin & Co, see every office.
Martin & Co's office in Leeds, West Yorkshire, at 24-28 Bridge End, is rated 4.6 out of 5 across 865 reviews on five platforms, including 370 Google reviews rated 4.4.
370
Reviews on Google
This office
17
Reviews on Facebook
This office
3
Reviews on Yell
This office
329
Reviews on The Trusted Agent
This office
146
Reviews on Trustpilot
This office
Showing 323 reviews on The Trusted Agent only. Show every review
4.9/5
The Trusted AgentAmazing service
Hafeez has been great agent since he’s taken over my mum property's, amazing service, communicating if there’s any issues, very friendly and helpful.
Thank you for your positive review, Gita. We are glad to hear that Hafeez has been providing an excellent service for your mother. We will continue to strive to provide excellent customer service and communicate any problems quickly.
5/5
The Trusted AgentOld timer renter
As anew renter I was very ably assisted by a knowledgeable and professional kind agent who stepped with me through the entire renting process with ease answering any questions and dealing with any issues I had.
Dear Steven, Thank you so much for your kind words and 5-star review. We're delighted to hear that you felt supported every step of the way and that your renting experience was seamless with our team. Should you have any further questions or need assistance in the future, we're always here to help. Welcome to your new home! Best wishes, Elizabeth
4.9/5
The Trusted AgentFantastic
Couldn’t ask for more. Really friendly people. Very efficient and help you every step of the way. Big shout out to Sue who has been wonderful and has a very warm energy. She makes you feel at home before you have even walked through your new door!
4.8/5
The Trusted AgentEfficient and fast
Customer service was very good. Keep it up :)
Dear Tobin, Thank you for your kind words and positive feedback. We’re thrilled to hear you had a good experience with our customer service. Your support encourages us to maintain our high standards. If there's anything we can do to further enhance your experience, please let us know. Best regards, Elizabeth at Martin & Co Leeds City
5/5
The Trusted AgentRenters supreme
Sue at Leeds/Roundhay was great to work with. Very bubbly, down to earth and tells it as it is. Thank you Sue
Thank you for your kind words, Antony. We are delighted to hear you had a great experience with Sue and that you found her to be bubbly, down to earth and honest. We are proud to have a team member that puts our customers at the heart of what we do.
5/5
The Trusted AgentGreat service & follow up
I was searching for a rental property when I came across Dammy Alonge from Martin & Co Leeds City. His professional behavior, prompt replies, and diligent follow-up were outstanding. He is very caring and ensures I am confident in my decisions. I believe I will enjoy working with him until I settle into my new accommodation.
Dear Ali, Thank you so much for your kind words and stellar review. We are thrilled to hear about your positive experience with Dammy. Our team at Martin & Co Leeds City is committed to delivering exceptional service, and we're glad Dammy has exemplified that for you. We look forward to supporting you throughout your tenancy. Welcome to your new home. Best wishes Elizabeth
5/5
The Trusted AgentGreat Experience
I have had a great experience with these guys. Especially Jessica who contacted me when needed with a friendly approach. Would recommend!
Thank you for your kind review, George. We are glad to know that you had a great experience with us, Jessica thanks you for this 5 star review. Our team strives to provide the best customer service, and we appreciate you taking the time to share your experience with us. We look forward to helping you again in the future.
5/5
The Trusted AgentVery helpful, knowledgeable and professional staff,
Massive thanks for Georgina for the viewing and sorting out the administration promptly after the viewing, considering the complications moving from Dorset to Leeds. Georgina is extremely helpful and knowledgeable about the area and properties. I have spoken to various members of staff. Everyone is very friendly and helpful. Thanks again.
Thank you very much Georgina and the team understand how stressful moving can be and always try and take the stress away.
5/5
The Trusted AgentSue Leeds
I recently worked with Sue at Leeds branch and overall had a great experience. They went above and beyond to make sure I had everything I needed and ensured that everything was delivered in good order. I really appreciated her professionalism and attention to detail throughout the process of letting. Thank Sue and your team for your help.
5/5
The Trusted AgentI have been a tenant with Martin and Co since 2012. In order to rate an agent, I reckon communication as one of the main factors that would determine the rating of the agent. As a tenant, all I can say is that unlike other agents, Martin and Co have been well prepared in terms of communication and quick responses. Dealing with Lauren Schofield was impressive, where she responds to my concerns/ maintains requests promptly with a high level of affability and professionalism. Thank you for your quick reply, it has been much appreciated. I would definitely recommend Martin and Co and would definitely come back in the future.
5/5
The Trusted AgentProperty in Cross Green Lane
I originally wanted to view a property but as it was very popular, it was booked up. However, Holly kept me updated and when there was an availability, she got in touch with me and very efficient to say the least. When I turned up at the property and met Holly, she greeted with a smile, was friendly, welcoming, positive and upbeat which I believe is the perfect way to be if you are providing customer service on a daily basis. Well, the apartment in general was not what I expected, very cluttered and messy but with Holly's good, warm personality and information she provided with regards to the apartment, it softened the blow of how bad the apartment looked. With that being said, although I did not proceed with the property, I can highly recommend Holly as a brilliant agent, a lot better than most I have encountered throughout my time of property viewings!
2/5
The Trusted AgentGreat people, sadly Landlords are not
Dealing with Martin & Co is completely fine. They are professional, courteous and generally nice people. The problem arises because they act as a middle man between client and landlord, you don't even get the landlord's phone number, which is understandable. I viewed a property which looked fairly smart. When I moved in however, the landlord had touched up various bits of paintwork which is an entirely different shade to the original and now looks very patchy. There was also a throw covering a giant hole in one of the couches, the other couch was fairly worn and the springs had gone meaning sitting on it was massively uncomfortable. Yet they delivered only one sofa which, again, was a completely different shade to the other sofa. It looks completely ridiculous. The landlord is quite possibly the tightest alive. If there was a bit of give and take I would of painted the property properly, but investing my own money and effort into a "furnished" property when you are delivered a couch a completely different colour to the other is simply overkill. I've given up complaining and simply going to see out my tenancy. Although this is not Martin & Co's fault directly, because of the way they are set up they simply MUST shoulder some of the blame. I cannot wait to move out and I've only been a tenant for 3 weeks. I think it's hit and miss depending on which landlord you get and your willingness to be on the phone constantly to complain and argue your point. I would like to reiterate that they do try and help you out wherever they can and the problems do lie with the landlord.
4/5
The Trusted AgentI've rented through Martin & Co in Leeds for over three years now, and I've recently requested to renew my tenancy in January for a further twelve months which hopefully illustrates that I find this agency very dependable and professional. I have for those three years almost exclusively dealt with Lauren Schofield whom I consider to be particularly efficient and equally likable. And despite how undoubtedly busy she is every day, she is always keen to be as helpful as possible whilst having a reassuring and calm manner about her which I personally believe is a great attribute in any circumstances but especially in a role such as Lauren's. I sincerely hope I continue to have her in my corner for as long as I stay with Martin & Co. Ben Clarkson. West Point.
5/5
The Trusted AgentGolden Best Estate Agent on Planet Earth Award
When we bought a flat in Leeds, Helen went the extra mile time after time to bring about the sale, especially when the negotiation was difficult and the transaction was held up for some time. She is a pleasure to deal with - efficient, prompt and true to her word, The first estate agent we've met who does what she says she will do and rings you back with a progress report. Also extremely helpful managing letting details for our flat, which she looks after for us (particularly important to us because we live in France). She is thoroughly deserving of the 'Golden Best Estate Agent on Planet Earth Award'' There is no competition worthy of the name.
5/5
The Trusted AgentThanks Martin Co.
As this is my first time renting from an estate agency, I should say that it has been a very easy and smooth process with Martin Co. from the start. I was able to move very swiftly and everything was done with complete professionalism to make it a more pleasant experience. I received excellent service from all the staff in your Martin Co branch, they were all very friendly and made me feel safe and comfortable. Lauren Schofield is a very helpful and excellent property manager, always willing to help and she respond very quick for any maintain request or for any other issue!! Thanks Martin Co.
5/5
The Trusted AgentOverseas landlords - Nothing but praise!
My husband & I live in Hong Kong & were in Leeds for 2 days over the Summer looking for an investment property to buy to let. We couldn't have been happier with the professionalism & speed at which Helen worked - she showed us the perfect flat on our first day & only second property so knew exactly what we were looking for & didn't waste our time. Steven's help was much appreciated in finding tenants for our flat & car park space (literally the weekend after the contracts of S&P exchanged) - my husband & I were amazed at how quickly he did it - they moved in the following week paying the full asking rental no questions asked; sending us the background check report before they got he keys. Both were very responsive on emails, friendly & informal which we liked & provided practical answers to our questions. If you're overseas, want to invest in Leeds & looking for a great trusted service I would highly recommend Helen as your primary trusted adviser & manager with Steven as your lettings manager. We would go back to them both in a heartbeat when we want to invest again. Thanks again Martin & Co!
5/5
The Trusted AgentClear, speedy, friendly!
Bailey and Georgina were super in sorting out our viewing and the renting of the property. Bailey even stayed in the office beyond closing hours in order to finalise our paper work which was extremely kind of her,. Overall top service from the martin and co team.
We are lucky to have such dedicated team members here at Leeds City Hayden and I am sure your stay in Leeds is going to be fabulous.
5/5
The Trusted AgentRebecca
She was amazing have a bright smile on the face telling us everything about the flat very positive amd energetic
Dear Gaurav, Thank you for your wonderful review. We're thrilled to hear about your positive experience with Rebecca. Your ease throughout the process is our top priority, and we're delighted to have been of assistance. Should you need any further support, we're just a call away. Warm regards Elizabeth
5/5
The Trusted AgentService at its best
I'd like to thank Kate for her recent inspection and valuation of my apartment in Chapel Allerton. Her attention to detail and advice have been second to none. It makes such a refreshing change to be dealing with an agency that puts the customer first, is proactive in offering practical advice and keeps the lines of communication open. If you're thinking of letting out a property, don't look anywhere else - Martin and Co offer a five star service.
5/5
The Trusted AgentThe Perfect move.......
I would say from the outset Bailey was very professional and friendly made the process very easy to understand every step of the way, even when I was having a wobble waiting for the references to come through. Thank you for being patient and reassuring with me......
Thank you Vince, it was a pleasure to help you move into your new home.
5/5
The Trusted AgentExcellent agents
Been a tenant through Martin and Co for over 5 years. The team in Leeds have always been excellent. Very down to earth and easy to go to! Special shout to Haf for helping me with the moving out processes and getting everything wrapped up quickly. Thanks all!
Dear Daniel, We're thrilled to have been able to assist you over the past 5 years and appreciate your kind words. Thank you for recognizing Haf's efforts; we're proud to have such dedicated team members. Wishing you all the best! Warm regards, Elizabeth
5/5
The Trusted AgentVery good letting agency
Claire, Michael and the team at Martin & Co are very friendly and professional and they're working hard on our student property. We've had a few jobs to complete in a short space of time and they've been diligent, calm and helpful. I would recommend them.
Thank you so much Natalie, it is a beautiful property and you are wonderful landlords.
5/5
The Trusted AgentExcellent communication
As a first time renter, Martin and Co have gone above and beyond to ensure my move went as smoothly as possible. Haf especially, has been incredibly helpful and patient with me as I learned how to navigate setting up all my bills! He's also incredibly reliable with maintenance issues, and always ensures that the issue is resolved as quickly as possible.
We are delighted that you have had such a positive experience as a first time renter. We appreciate your kind words for Haf, and we are glad that we have been able to help you navigate setting up your bills and maintaining the property. Thank you for your kind review.
5/5
The Trusted AgentProfessional Service
A very professional, helpful and efficient service - Beth was very helpful in getting everything sorted for us.
Dear Rhys, Thank you for your kind words. We're so pleased you found our service to be professional, helpful and efficient. Beth has seen your feedback and says thank you. We hope you enjoy your time in your new home. Best wishes Elizabeth
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above.Read all 9 from sellers
I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ...Read all 13 from buyers
With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ...Read all 58 from landlords
I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ...Read all 228 from tenants
Martin & Co Leeds City is more than just a lettings and sales business renting and selling properties to people. We are a people business - matching people to properties, taking care of , landlords, tenants, buyers, sellers, investors and our business partners.
Send Martin & Co Leeds City a message.
9 reviews from sellers, rated 4.8 out of 5 on average. For example, Marie wrote: "Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above."
13 reviews from buyers, rated 5.0 out of 5 on average. For example, Caitlin wrote: "I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ..."
58 reviews from landlords, rated 5.0 out of 5 on average. For example, Mark wrote: "With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ..."
228 reviews from tenants, rated 4.9 out of 5 on average. For example, DHARSHINI wrote: "I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ..."
