Trusted Agent profile · Leeds · West Yorkshire
Verified
★★★★★
865 reviews across 5 platforms
24-28 Bridge End, Leeds, West Yorkshire, LS1 4DJ
Part of Martin & Co, see every office.
Martin & Co's office in Leeds, West Yorkshire, at 24-28 Bridge End, is rated 4.6 out of 5 across 865 reviews on five platforms, including 370 Google reviews rated 4.4.
370
Reviews on Google
This office
17
Reviews on Facebook
This office
3
Reviews on Yell
This office
329
Reviews on The Trusted Agent
This office
146
Reviews on Trustpilot
This office
Showing 323 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentMartin & Co manager
This is for Sue at the Leeds office. Nothing is too much trouble.
Dear Sarah, Thank you for your five-star review and the commendation for Sue. We're thrilled to hear about your positive experience at our Leeds office. Delivering exceptional service is our top priority, and we're glad Sue exemplified this. We look forward to assisting you with any future property needs. Warm regards, Elizabeth
5/5
The Trusted Agent5* for Tabassum
Myself and my partner found a flat we loved, perfect location/price etc. I called the office and spoke with Tabassum, she was amazing and super fast. Managed to secure a viewing later that day and sent all the paper work across later that evening. We had a few issues with our application (on our end) She was very professional and clear with everything we needed to do to get this fixed. Thank you for all your help you’ve made this move in experience seamless and stress-free
Dear Chelsea, Thank you for your glowing review. We're thrilled to hear about your positive experience with Tabassum, who exemplifies our commitment to prompt and professional service. It's our pleasure to have made your move seamless and stress-free. Welcome to your new home! Best wishes Elizabeth
5/5
The Trusted AgentReview
I am a week away from moving into my first flat alone. Right from the beginning of the process Reece has been friendly, helpful and professional and has really gone above and beyond to make the process smooth. Any concern or queries I had were answered swiftly and successfully. I would 100% recommend Martin and Co.
Thank you for your kind words, Misha. We are so glad that Reece could help make the process smooth and that you are happy with the outcome. We value your feedback and hope you have a pleasant move into your new flat.
4.6/5
The Trusted Agentmoved house
Sue at Martin and co has been amazing in helping me move I couldn't have done it without her The team has been fantastic Thank you all
Dear Darren Lister, We're delighted to hear about your positive experience with Sue and the rest of our team. It's our pleasure to support your moving journey, and we're grateful for your kind words and the four-star rating. Should you need any further assistance or advice, please don't hesitate to reach out. Thank you for choosing Martin & Co. Warm regards, Elizabeth
5/5
The Trusted AgentTennant Review
The staff at Martin and co have been extremely helpful and professional. As a first time renter I was very nervous and a little frightened, however I had no need to be the staff especially Hafeez (who has helped me move in and sort out any issues) have been amazing thank you to all involved. Mandy (Leeds)
Dear Mandy, thank you for your kind review. We are delighted to hear that our team were able to provide you with such a professional and helpful service during your first rental experience. We are committed to ensuring our clients have the best experience and will do our best to resolve any issues. Haf passes on his thanks for your feedback. Best wishes Elizabeth
5/5
The Trusted AgentLeeds Martin & Co
Best agent I’ve dealt with in my time renting properties. Sue has been nothing less than absolutely perfect in responsiveness and helping with all of my enquiries and problems. Besides her being really friendly and quick to reply, she gets things done! Thank you Sue!
Dear Martin, We are thrilled to hear about your positive experience with Sue and truly appreciate your kind words. Providing outstanding service is at the heart of what we do, and your feedback is a testament to our commitment. We look forward to continuing to support all of your property needs. Thank you for choosing us. Warm regards Elizabeth
4.6/5
The Trusted AgentKitchen issues
Sue handled the issue with the oven socket and burner connection exceptionally well. She quickly arranged for an electrician, which ensured everything was resolved without delays. I’m grateful for her prompt support and professionalism.
Dear Chika, Thank you for your kind review! We're thrilled to hear that Sue's swift action met your expectations and resolved the issue promptly. Our team is committed to providing exceptional service and support. We appreciate your recognition of Sue's professionalism and are here for any future needs you may have. Best wishes Elizabeth
5/5
The Trusted AgentTrusted colleagues
Sue and the team at Leeds office have been managing my properties for several years. They are exceptional. Sue is consistently professional, knowledgeable, and responsive: a valued and trusted colleague in my business.
Dear Wendy, Thank you for your glowing review. It's a pleasure to manage your properties and have such a positive partnership. We're thrilled that Sue and our Leeds team have consistently met your expectations. Your trust in us is greatly valued. Warm regards Elizabeth
5/5
The Trusted AgentProfessional, Proactive & Polite
During a water leak I had recently Sue was a great help in getting the situation resolved in a timely manner and always being ready at a moment's notice to answer my call and make sure everything was moving forward towards a resolution. Very happy with the help and assistance I have been provided :)
Dear Johnathan, We are delighted that you were satisfied with the help provided by Sue during your water leak. We strive to ensure that all our customers have a positive experience with us and it is great to hear that we met your expectations. Many thanks. Best wishes Elizabeth
5/5
The Trusted AgentSue Wilson - portfolio manager
Sue Wilson has been my portfolio manager for over 2 years for a flat in Leeds. She has always been very helpful and extremely responsive whenever I have ever had a questions about the flat or needed help with anything! Very knowledge and deals with issues in a prompt manner.
Thank you for your positive review of Sue Wilson. We strive to ensure that all our clients are looked after and all their needs are met. We are pleased to hear that Sue has been providing you with excellent customer service.
5/5
The Trusted AgentRebecca Simmons
Rebecca is a gem, knowledgeable and so so lovely. She made this by far the smoothest experience I've ever had viewing a flat
Dear Kaitlyn, Thank you so much for your glowing review! We're thrilled to hear about your smooth experience with Rebecca. She indeed is a treasured member of our team, and we're proud of her commitment to providing knowledgeable and friendly service. Looking forward to assisting you further! Warm regards, Elizabeth
5/5
The Trusted AgentResolving maintenance Issues
Quick review for HAF at Martin and Co, excellent service given when reacting to a maintenance problem in my apartment. Had an engineer round and problem resolved all within half a day of reporting. Excellent service and followed up afterward to confirm all ok. Thanks Haf & Martin Co team Leeds City Centre.
Dear Bradley, Thank you so much for your kind words. We are glad to hear that we were able to respond and resolve the maintenance problem quickly. We strive to provide excellent service and it is great to hear that we have achieved this. Best wishes Elizabeth
5/5
The Trusted AgentGreat management
Tabs was great at guiding me through the leasing process. Always quick to respond and provided fast updates on the property, and all round a lovely person to work with!
Dear Olivia, Thank you so much for your kind words and 5-star rating. We're thrilled to hear that Tabs made your leasing experience smooth and enjoyable. We pride ourselves on our prompt communication and are delighted you found value in our service. It was a pleasure to work with you, and we look forward to assisting you again in the future. Warm regards Elizabeth
5/5
The Trusted AgentExceeded all expectations.
Marcus has been truely outstanding in the process of my boyfriend and I moving house. There have been many complications (not through Martin & Co) and Marcus has been our shining star even though he hasn't had to be, right from the beginning. He has gone above and beyond to help us and to speed up the process which is fully appreciated. We just want to thank him as we have been very demanding but he has understood and done everything he could for us. Thank you!
It is great to see appreciation for Marcus. He awlays wants to do his best and offer a service, which is sometimes out of his remit.
5/5
The Trusted AgentProblem Solver
We moved into our beautiful home and had a problem with furniture, I contacted Claire to help resolve the problem, she had a very speedy approach to the matter and responded to me straight away to get things right for us, I was expecting a few weeks of wait and instead she got us what we wanted the following day with great communication with us through the whole process. Thanks Claire, you've made the process what could of been difficult into a pleasant experience :) 5 stars
Thank you Hannah, i hope you're pleased with my 'interior design' skills when it arrives this morning - i think it will complement the room nicely!
5/5
The Trusted AgentProfessional, friendly and prompt!
I would like to say a big thanks to Georgina who helped me look for flats to rent in Leeds. As I am relocating from Wiltshire and due to restrictions on when I could view and long distance, I was struggling with my plans for viewings! However, I rang Martin & Co and spoke to Georgina and she was by far the best! She was very professional, polite, friendly and knowledgeable with the flats on her list and also the areas within Leeds. This really helped me being someone who isn't from Yorkshire so not familiar with much more than the city centre. She always responded promptly to all my emails and calls! It's very rare to get such helpful advice and assistance and it made my day of viewings much easier. Even though I ended up getting a flat elsewhere this was only because of my specific mobility requirements and I was limited on the date of moving in - being one of the popular days of the year! However, if I am ever flat hunting again then I would be sure to contact Georgina again. She is brilliant and also very good at managing customers' expectations. All in all, excellent and would definitely recommend Martin & Co. Best wishes, Naheed
Thank you Naheed, we pride ourselves on the customer service we give and indeed are also proud of our staff including Georgina. We are people focused rather than properties as it is people not bricks which make homes.
5/5
The Trusted AgentMr. Sultan
Very professional staff - excellent customer service
Thank you, Sultan, for your kind words. We are thrilled to hear that you found our staff to be professional and our customer service excellent. We always strive to provide the best experience for our clients and your feedback motivates us to continue improving. If you need any further assistance, please don’t hesitate to reach out. Best wishes Elizabeth
5/5
The Trusted AgentExtremely courteous, professional and helpful individual!!!
Meshach is simply a breath of fresh air when it comes to dealing with letting agents. He has always gone the extra mile when I needed to ask questions regarding the renting process in the UK, and has made it a 100 times easier for me to find properties that suit me. I do honestly believe that he has more than the necessary skills to do his job, and his friendly and helpful personality is just the icing on the cake. I will certainly be recommending any of my employees relocating to Leeds to Meschach and your company, as I believe they will not be disappointed either!
Thank you James for your kind words.. It was my pleasure in assisting you with your queries. If you need any further assistance don't hesitate to ask.
5/5
The Trusted AgentSecond to none service and a great result
I met Holly while viewing a property I wanted to rent. Holly always greeted with a smile and had a professional attitude throughout. After I had viewed the property, I decided I wanted to go through with an application. Holly was constantly in touch through the whole process updating me every step of the way. I am very heavily pregnancy and Holly would go that extra mile, by replying to my E-mails after office hours. It was my first time renting, Holly would be very comprehensive in explaining what stages I would need to go through to secure the property. Holly is an asset to Martin & Co and I would recommend this company based on the experience I had with Holly.
Thank you for your kind comments Shakeela, Holly is indeed an asset to us, I will pass on your regards.
5/5
The Trusted AgentOUTSTANDING
Lauren is just great, Always trying to accommodate my request, professional, punctual, and easy to work with. Michaels service and support has always been outstanding throughout the letting process for me. He was able to quickly capture my requirements in terms of location and layout of the flat I was looking for and was equally quick in submitting for my consideration a few good options. He has always offered a friendly, professional and unbiased view of each place without pushing me into making a decision. Once the tenancy was agreed Michael was still there to provide friendly advice or to help me out with any other issues I might have had due to my long periods out of the country. I could also count on Michael’s thorough knowledge of the Leeds property market when I was choosing a flat to buy in Leeds even though the flat was not sold through his agency: he even came out with me to visit a few of them. In one word: OUTSTANDING! Antonio
Antonio you are a great tenant and you will become a great landlord. It has always been a pleasure working for and with you.
5/5
The Trusted AgentAgent
Sue was an absolute pleasure to speak with today, I had spent most of my day speaking to agents and sue was by far the most pleasant and professional one that I spoke to, sue thank you for your help today you are an asset to your team.
Thank you for your kind words, Darren. We are delighted that Sue was able to help and make your experience a positive one. We value our clients and work hard to ensure your interactions with us are pleasant and professional.
5/5
The Trusted AgentA seven star review
Rebecca Simmons was very helpful had all information required and answered all my questions overall a pleasant experience Mr Aniel Bream
Dear Mr. Bream, Thank you for taking the time to share your positive experience. We're thrilled to hear that Rebecca was able to assist you effectively and make your experience a pleasant one. We always strive to provide the highest level of service, and your feedback is greatly appreciated. If you have any other questions or needs, please don't hesitate to reach out. Kind regards Elizabeth
5/5
The Trusted AgentThank you HAF
Haf has been very polite and professional in handling our queries and assisting us as and when needed. Thank you HAF for helping us in our renewal of contract seamlessly and ensuring your availability all the time.
Dear Vikas, Thank you for your glowing review. It's gratifying to hear that Haf's professionalism and dedication made your contract renewal smooth. We're always here to support you and appreciate your recognition. Looking forward to serving you in the future! Best wishes, Elizabeth
5/5
The Trusted AgentPerfect Estate Agents
Nikki and Sue from Martin and Co were extraordinary and so helpful with this being our first big move to Leeds. They constantly made sure we understood the process start to finish and made us feel so welcome in our new flat. Nikki has an amazing personality and truly made what should be a stressful experience into a great time. Thank you again.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above.Read all 9 from sellers
I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ...Read all 13 from buyers
With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ...Read all 58 from landlords
I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ...Read all 228 from tenants
Martin & Co Leeds City is more than just a lettings and sales business renting and selling properties to people. We are a people business - matching people to properties, taking care of , landlords, tenants, buyers, sellers, investors and our business partners.
Send Martin & Co Leeds City a message.
9 reviews from sellers, rated 4.8 out of 5 on average. For example, Marie wrote: "Really responsive, helpful, knowledgeable and professional. Sue has been a real pleasure to work with and a cut above."
13 reviews from buyers, rated 5.0 out of 5 on average. For example, Caitlin wrote: "I had the pleasure of viewing a property with Dammy. It was the most professional yet enjoyable viewing I have had during my lengthy time house hunting, he has ..."
58 reviews from landlords, rated 5.0 out of 5 on average. For example, Mark wrote: "With all the changes to letting a property with the Renters Reform Bill and various other things to contend with, Sue has been instrumental in helping me ..."
228 reviews from tenants, rated 4.9 out of 5 on average. For example, DHARSHINI wrote: "I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ..."
