Trusted Agent profile · Leeds
★★★★★
2,170 reviews across 3 platforms
1, Dock Street, Leeds, LS10 1NB
Linley and Simpson's office in Leeds, at 1, is rated 4.8 out of 5 across 2,170 reviews on three platforms, including 256 Google reviews rated 4.1.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service!
Personal and very responsive service from L&S, would highly recommend. Jordan and Megan in particular are always more than happy to help and very knowledgeable. We don't live in Sheffield, so knowing they are looking after our property makes things so much easier!
Thank you for your review about Megan and Jordan. We are pleased to hear that they have made it easier for you!
1/5
TrustpilotDon’t care at all about the tenants
Don’t care at all about the tenants, there to serve the greedy landlords and that’s all. We weren’t given a key to our post box and after 6 months of waiting and chasing them they’ve still done absolutely nothing about it other than lie to us
Hello AmyWe are sorry to read your review. Could you please email us at feedback@linleyandsimpson.co.uk to discuss this issue as we would very much like to resolve this for you.
1/5
GoogleDO NOT RENT THROUGH THIS COMPANY Linley & Simpson are a completely poor excuse of a company and should not be in control of so many tenancies. My 1 year lease has been nothing but constant stress for me, 3 months of my tenancy I had freezing cold showers and no hot water. The company barely ever responded to me and I had to chase multiple times just for it to be looked at. On my move out day they finally sent a plumber to fix the water and shut my access to water off all day so I could not clean the apartment fully. They then proceeded to charge me for a full clean (when I had not water to clean with) and charge me from my deposit for areas that were described ‘left as new’ I ultimately took the to TDS and they sided with me and I was awarded back my deposit. The property I also has excessive Black Mould that I complained about for months before they eventually sent some one to paint over some areas of it causing the paintwork to be mismatched and the mould to return. Please please please do not use this company, they are rude and do not value their customers, go elsewhere unless you want constant stress
5/5
GoogleI had Amina from the city centre branch show me round (on multiple occasions as I had some unsuccessful applications). She was really sociable and easy to get along with as we walked round multiple properties and she was really well-informed about each place we visited. She was honest, open, and I never got the impression she was trying to pull my arm to sell me somewhere, which ultimately made me more likely to rent using her recommendations. After the viewings she also replied to messages very quickly and was very helpful with the letting process.
5/5
TrustpilotThank you!
Maja was very helpful and understanding, and went out of her way to help with my queries.
5/5
TrustpilotFriendly and professional service from Georgina
I’ve had the pleasure to deal with Ms Georgina Oddy, who offered a very professional and friendly service, she is also very responsive. The whole process of renting my new home went smoothly and efficiently. Thank you.
Thank you for your lovely review, Estera! It has been a pleasure working with you.
5/5
TrustpilotBrilliant staff and branch.
Every member of staff me and my partner were in contact with were always very helpful and super polite. Couldn’t recommend the branch and the team enough. Made the whole process very easy and stress free. Easy five stars.
Thank you so much for your glowing review! We're thrilled to hear that you and your partner had such a positive experience with our team. It's wonderful to know that our staff's helpfulness and politeness made the process easy and stress-free for you.Your recommendation means a lot to us, and we're grateful for your five-star rating. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again in the future!
5/5
TrustpilotBrad G was supportive as he took his…
Brad G was supportive as he took his time to leave me a voicemail and letting me know I should call him back and was able to book me in even though I replied his email late due to work issues.
Thank you for taking your time to leave a review. Good luck with your search, and I hope we can find your perfect property.
5/5
TrustpilotI think Spencer was very helpful…
I think Spencer was very helpful throughout this whole process. Helping it go very quickly and smooth.
5/5
TrustpilotVery helpful and easy process
Very helpful and easy processSpencer was very helpful in helping me find a property with my requirements in my budget. He was very honest about the current climate of the housing market and how I can increase my chances of finding a property I'd like.
Hi Anurjan,Thanks for taking the time to send the positive feedback, it’s really appreciated.It’s nice to be able to take the hassle out the search and be able to help you find your new home in the city.Enjoy the apartment.Thanks
5/5
TrustpilotThe agent send by the agency
The agent send by the agency, Aiden Hamilton, was really friendly, polite and helpful and was answering all our questions regarding the property that we've seen. Linley and Simpson has the best qualified people. Thank you
Thank you for your wonderful feedback! We're thrilled to hear that Aiden Hamilton provided you with friendly, polite, and helpful service while answering your questions about the property. We take pride in having a qualified team, and your appreciation means a lot to us. If you need any further assistance, feel free to reach out anytime!
5/5
TrustpilotWe have recently made enquiries into…
We have recently made enquiries into letting a property with Linley & Simpson.Our point of contact during these enquiries has been William. We have found him very helpful and efficient. He is very quick to get back in touch which makes the process much less stressful
Thank you for your great review, your feedback is greatly appreciated!
5/5
TrustpilotHad a visit from Rachel for a property…
Had a visit from Rachel for a property inspection. She was very friendly and professional, Rachel took photographs of things she felt could be improved and promised to forward them to our landlord, couldn't ask for more. A lovely lady.
Thank you, it was great to see you both!
4/5
TrustpilotSmooth Smooth operation and good communicationoperation and good…
Smooth operation and good communication, but payments from the new tenant have been late twice and I was a little disappointed with the suggested level of rent given large increases to the building management costs and % rent rises across Leeds
We are sorry to hear about this, if you would like to email us feedback@linleyandsimpson.co.uk with further details, we will contact you to discuss.
5/5
TrustpilotVery helpful and well organised.
The agency is very good at getting the property ready for letting. They keep you always updated about pending work or certification.One of the most important things is that they can find the next occupier very fast.
Thank you for your positive feedback! We’re pleased to hear that you find our agency effective in preparing properties for letting and keeping you updated on any work or certifications. It’s great to know that we’re also able to find new occupants quickly. If you have any further needs or questions, don’t hesitate to reach out. We're here to assist!
5/5
TrustpilotI viewed three properties and enquired…
I viewed three properties and enquired about a few more. I always found everyone very helpful and responsive with any information I needed. Chelsea in particular was very friendly and extremely helpful when conducting viewings. I would recommend!
Thanks so much for taking the time to leave a review, it was a pleasure finding you your new home and wish you all the best for the move!
5/5
TrustpilotWill Stipetic
When we have any problems, questions or anything in general Will stipetic has always been there for us and always sorted any problems we have had. Always quick replies and always gets the contractors chased up for us. Thanks will 👍
Many thanks for your kind words James, I’m am glad to be of help!
5/5
TrustpilotA credit to the renewals team
I spoke with John Hanlon today with regards to an issue with my tenancy. He was very helpful and informative and provided me with all the information I needed. It really put my mind at ease with regards to my query.
Hi HeatherThank you so much for your kind words and positive feedback.Always happy to help and I’m glad I was able to put your mind at ease regarding your tenancy.- John
5/5
TrustpilotKirk Marriott: an efficient service
I was shown around a property by Kirk; he met me promptly as arranged and was very polite and friendly in discussing this, and other properties, and in answering all of my questions. An efficient service.
Thank you so much for your review, I am glad your service was great! We hope your viewing went well and look forward to continue helping you in your property search!
5/5
GoogleMy Daughter had a viewing with Amina and she did such an amazing job, I would recommend her to anyone who is looking for a place to rent, Linley and Simpson are very lucky to have her as a asset to the company. Thank you very much !
Thank you Liana for your lovely review, I am glad I was able to help your daughter find a nice place to live. Feel free to get in touch if you need any help
5/5
TrustpilotThe agent Brad G listened to my needs…
The agent Brad G listened to my needs and was very helpful with arranging the house viewing. It was delightful to talk with him and his service is very professional as well. Thank you very much!
It was great talking with you Xiao, we pride ourselves in our professionalism at Linley and Simpson, so it is very nice to get such positive feedback. Your review is much appreciated.
1/5
GoogleExtremely unprofessional company, put my partner through a lot of upset due to their negligence and constant miscommunication between themselves. Quick to want money from him but not be reasonable with the money owed to him on their end. Would avoid at all costs unless you want to be breathing in mould and having your belongings damaged to due to leaks they won’t fix and maintenance issues they ignore.
5/5
TrustpilotOutstanding customer service.
I have recently applied for a one bedroom apartment with Linley and Simpson, I really had a great experience with the letting agent Lisa starting from the viewing till the day of the tenancy agreement signature: very professional and supportive!Much appreciated!
Thank you very much Mo for your kind review, I hope you are very happy in your apartment!
5/5
TrustpilotVery good communication.
Very good communication.Questions answered or relayed getting back with answers effectively.Approachable and professional.Does a very good job and the employee is focussed on task in hand and finding solutions quickly.No personal jibes or comments.
Thank you for your detailed feedback! We’re thrilled to hear that you experienced very good communication and found our team to be approachable and professional. It’s great to know that our focus on effective solutions and maintaining a respectful environment made a positive impact. If you need any further assistance, please don’t hesitate to reach out!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linley and Simpson Leeds won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
British Property Awards by year, 20242024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Linley and Simpson hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leeds.
Yes. Linley and Simpson won Gold for Letting Agent in Leeds (LS10-13) at The British Property Awards 2024.
