Every review we hold for the Leeds office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
Kash · 2 February 2022
Agent replied · 12 June 2024
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
★★★★★ 5/5
YellBEST AGENT I HAVE EVER USED
Having recentlly had an offer accepted from Dacre Son & Hartley, we can only praise the helpfulness and efficiency of both Gavn and Stephanie at the Morley branch. We would definately recommend using this branch, they did their utmost to help us through the process and have gone over and above expected customer service levels. Having used a number of Estate Agents in the past these are without doubt THE BEST.
StuartP-59 · 16 December 2016
Agent replied · 10 October 2026
Thank you for taking the time to write such a lovely review, we all wish you the very best in your new home. Gavin
★★★★★ 5/5
GoogleGreat estate agent, always quick to answer the phone and sort any issues. They really do go the extra mile.
Leon · 15 November 2025
★★★★★ 5/5
GoogleSuperb! We bought our home through Dacre, Son & Hartley in Morley. Emma and Sue constantly chased all parties within the chain, sought updates from solicitors on a regular basis and remained professional when I was frustrated by the top of the chain causing complications. Would definitely recommend. Thank you!
Jamie · 27 May 2022
Agent replied · 16 June 2024
Jamie, thank you for your review, your comments are very much appreciated and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleFantastic experience with all team at Dacres, we missed out on a property we loved but when the house came back on the market they called us straight away. We moved in last Friday and couldn’t be happier thanks so much to you all! 5 star service all the way!
Dave · 27 May 2022
Agent replied · 16 June 2024
Dave thank you for your review, your comments are very much appreciated and we wish you all the very best in your new home.
★★★★★ 5/5
YellDacre Son and Hartley Morley office
Gavin and Stephanie have been excellent! They have worked extremely hard throughout the sale to market our property and this resulted in a very fast sale! They have kept us fully up date throughout - even after the sale was passed to the solicitors - so that we knew exactly what was going on and what we needed to do. 5 star service!
NickC-62 · 30 August 2016
Agent replied · 10 October 2026
Thank you for your lovely review, we really appreciate you taking the time to do it and it's great to hear how pleased you are with our services. Gavin & Stephanie
★★★★★ 5/5
TrustpilotDacres Wetherby office are superb
Dacres Wetherby office are friendly, intelligent, effective and efficient. I would fully recommend. Elaine is a star.
John · 24 August 2023
★★★★★ 1/5
GoogleTheres a crook of an agent. Won a bid for a property that was a real bargain but he fiddled with it and someone else won it for less. Corruption at its best, pity thugs get away with these things, just be careful.
Ripon · 16 April 2022
Agent replied · 16 June 2024
I'm sorry but we are Dacres Morley, we have never had any dealings with you, please post this review with whichever agent you actually had dealings with. PLEASE REMOVE THIS REVIEW, YOU HAVE ADDED IT TO THE WRONG ESTATE AGENT.
★★★★★ 5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Dave · 1 August 2024
Agent replied · 25 December 2025
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
★★★★★ 1/5
FacebookI would never recommend this Company to let a property out. Emma Kerrywood Head of Lettings washes her hands of landlords with crooks which have gained access to landlords homes due to the poor referencing undertaken by Homelet, the company Dacre Son & Hartley use to reference tenants. Use at your peril.
Loretta · 2 August 2019
Agent replied · 22 February 2025
We are very disappointed to hear your feedback whilst letting your property with us. We pride ourselves on delivering the highest service to our customers and we are confident in the service that Homelet provides. As you know the letting of your property was on a let only agreement with Dacres and the checks were done some time ago with problems arising after the initial tenancy period. Your tenant passed these necessary reference checks. As soon as we were made aware of your concerns regarding the tenant, we raised your complaint with Homelet who investigated and found no issues with the checks they had processed. Our Head of Residential Lettings and Property Management has been in regular contact with yourself and has twice arranged to meet with you to discuss your concerns. If you wish to meet and discuss this in person please do not hesitate to contact us.
★★★★★ 5/5
GoogleWe used Dacre, Son and Hartley, Morley to sell our house. Wow what a team! The care and professionalism from start to finish was second to none and took a lot of the stress away from us. Would highly recommend
Emma · 16 April 2022
Agent replied · 16 June 2024
Emma, thank you for your lovely review and kind comments. It was a pleasure working with you to sell your house and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotExcellent service from Paul Vicky…
Excellent service from Paul Vicky Charlie and the rest of the team in Ilkley. The communication was great they went over an above to sell my property an provide excellent customer service an support.
Mrs · 12 March 2022
Agent replied · 12 June 2024
Thank you so much for your lovely review, we will be sure to share this with the team.
★★★★★ 5/5
YellProfessional & efficient service
Recently sold our property via Dacres in Morley, and was impressed by the level of service offered. Professional and extremely efficient, with a personal touch that you often don't get with the larger estate agent chains. Communication was excellent throughout the process.
SallyR-22 · 19 September 2016
Agent replied · 10 October 2026
Thank you for your lovely review, all the staff at Morley wish you the very best in your new home
★★★★★ 5/5
GoogleAnimal Trust is an honourable organisation. All the Vets and staff are lovely. You can feel completely confident using them.
Gillian · 16 April 2020
★★★★★ 5/5
TrustpilotGreat service
We used Dacre Son & Hartley in Knaresborough for both a property sale and purchase
They were very professional, helpful and friendly
We would certainly recommend
Sue · 25 March 2021
Agent replied · 12 June 2024
Thank you so much for your five star positive review. It was a pleasure to act for you on both your purchase and your sale and we wish you all the best in your new home.
★★★★★ 1/5
FacebookLet down by last minute effective cancellation of valuation due to Dacres double booking and not really given another option. Could not recommend.
Steve · 10 July 2021
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★★★★★ 5/5
GoogleExcellent service!
Gavin and Susan have gone above and beyond to help with the purchase of my first property. It's a scary yet exciting time but due to the great communication, I've really felt I'm in safe hands. Looking forward to the property completing and moving in!
Thanks so much for all your help so far, much appreciated :-)
Hannah · 16 April 2018
★★★★★ 1/5
FacebookI used dacres to sell my house. My solicitor paid their bill the day it was provided but I was shocked to receive intimidating emails from them threatening legal action because THEY had fraudulently forgotten/did not add the VAT. I lost money getting funds from long term investments because of their incompetence.
Mark · 24 November 2020
★★★★★ 5/5
GoogleThe Dacres team were fantastic throughout my house purchase. They made communication very efficient between myself and the vendor. Very patient and professional. Very happy with the service I received, and they also took their sign down very quick which I thought was good and professional. Sometimes it's the small things.
Jon · 16 April 2018
★★★★★ 1/5
GoogleNo idea where they are. Never been. No idea who they are
Su · 16 April 2020
Agent replied · 16 June 2024
Hi, not sure why you have left this review, we have never had any dealings with you.
★★★★★ 5/5
TrustpilotPerfect experience
I phoned Dacre son & Hartley to view a property in Giggleswick, it was a pleasure to speak to a helpful, knowledgeable person.
Sarah · 15 May 2023
★★★★★ 5/5
GoogleThe most efficient estate agent I have ever dealt with. The team are all amazing, friendly and super knowledgeable.
Seniork · 16 April 2019
★★★★★ 4/5
GoogleVery polite call and very helpful. And with a sense of humour...a refreshing change 🙂 …
Sarah · 16 April 2020
★★★★★ 1/5
FacebookBad communication, false advertising.
Tracey · 23 April 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
