Dacre Son and Hartley Leeds reviews

★★★★★ 5/5

Yell

First class service

First class service from both Stephanie & Gavin at Dacre’s. They deliver a service that’s almost tailored to meet your specific needs, and to us that was really important they listened and they delivered, going above and beyond our expectations. This made the move so much easier - and for us that was critical. Stephanie & Gavin don’t see problems they offer solutions - I would recommend them to anyone, and already have. Thank you so much Mark & Mags Tasker.

MagsT · 17 September 2016

★★★★★ 1/5

Trustpilot

Sharp Practice

As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!

Sam · 25 September 2023

★★★★★ 5/5

Trustpilot

Great response to my concern.

I recently put a review on here regarding a staff member Anita. I wish to now add that this lady has has acted beyond and above expectations. She came to our new address and apologised for the day I spoke with her. She was so kind and brought us a moving in bottle of Prosecco. Everyone has off days and I think that's what happened as she was so polite and pleasant today. If this is the service you receive I would definitely recommend this company. Thanks again, Dave

Dave · 1 August 2024

★★★★★ 5/5

Google

Gavin and team were great. Honest, no hard sell, organised, knowledgeable & attentive - there wasn't a single occasion when I phoned and nobody answered! I will use again :)

Michael · 16 September 2025

★★★★★ 5/5

Google

Just completed the purchase of a bungalow for my Mum through Dacre ,Son & Hartley in Morley. Gavin and Susan were very professional and helpful throughout the process. I would not hesitate to recommend them.

John · 25 July 2025

★★★★★ 5/5

Facebook

Each and every single person at Dacre, Son and Hartley are so passionate about what they do! They take care with understanding when identifying what a clients need is and they are so decicatee to assisting their clients. If you are thinking of selling, buying, renting or looking for mortgage advice please contact them. I wouldn't go any where else. Thank you Dacres you're all amazing xx

Lisa · 3 May 2020

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties. Various comments were made along the lines of "we don't usually sell properties like this... We usually sell more premium", and then valued it £30k+ below other agents we'd had round (at the time of writing, they have 14 pages of properties for sale on their site for less than our sale price). The entire encounter was very dismissive, very condescending, especially considering we were shopping in a "more premium" price bracket. As it is, we've accepted an offer on our property, after 2 weeks on the market, at asking price, and have had an offer accepted at a Dacre competitor - we had zero interest in considering any more of their properties after that encounter. Either Matthew had no interest in being there and deliberately low-balled, or he's not that much of an expert in the Saltaire area. Whichever the reason, we would not recommend.

GCP · 6 July 2025

★★★★★ 5/5

Google

Amazing journey to getting the house on the market! We contacted Gavin on Sunday, he valued the property on Monday, photos were taken on Wednesday (which were amazing), property went live on the Friday and we already had viewings on Sunday! All within 7 days! Can't recommend enough

Barney · 9 June 2025

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 2/5

Trustpilot

Knaresborough office poor service and a bit slap dash

Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.

C · 19 November 2025

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 5/5

Google

Despite us being nothing to do with Dacres, we were purely exiting a property that they were selling for our landlord, Gavin looked after us and communicated with us with class. He and the team were respectful of our position being tenants and always kept in touch so we knew about viewings etc. Gavin then got in touch to let us know we could collect our mail from their office in Morley and helped me collect some bits we had forgotten. Absolutely top class service, he really went out of the way to be a great person and representative of Dacres. Thank you.

Bobby · 16 April 2023

★★★★★ 5/5

Google

Having had a really horrific experience with another estate local agent in Morley I can honestly say that dealing with Dacre's in Morley was a breath of fresh air. Gavin from the offset was reliable, honest and to the point with no messing about which is exactly what i was looking for. The property was a tough one to crack but Dacre's pushed on finding a good buyer in a suitable time frame and pushed it as hard as possible giving me as much feedback as they could and being able to put up with my constant chasing which i do apologise for. At no point did Emma or Susan make me feel like i was being a nuisance (even though i know i was) If you want a great service with a great team of people then Dacre's Morley is where you need to be from the start no doubt about it. Haven't dealt with several estate agents now as a buyer and seller Gavin makes sure that Dacre's Morley stands out from all the rest. To top things off even after the deal was done, Gavin personally called me to invite me in to the office for a drink and a catch up after closing hours and even Emma herself hung back to have a chat even though she didn't have to. You don't get that anywhere else. Thank you again Gavin, Susan and Emma.

Rob · 16 April 2019

★★★★★ 5/5

Trustpilot

Skipton branch

Skipton branch in North Yorkshire were very helpful and very good with staying in touch regarding a couple of gruelling issues we faced, purchasing our first home. I would definitely choose these if selling/renting in the future!

Customer · 7 February 2022

★★★★★ 1/5

Trustpilot

Where do I begin with this sly estate…

Where do I begin with this sly estate agent? Buying a house is stressful, even more stressful during a time of inflated prices. Fortunately, we were willing to pay 65k over the asking price to secure a house in best and finals on Alwoodley Lane. The first issue was Dacres didn’t send staff around when we sent the first bank to value the property (like other agents do) which is incompetent from their side. HSBC said the property was overvalued and not worth more than £550k (we were trying to pay £615k) Virgin bank said the same. While in the process of trying the third bank, totalling to over £1000 in valuations, Dacres lied about supporting us with the sale, relisted the house and sold to another buyer today behind our back and against written agreement. We have a 7 month old baby, we’re over £1000 out of pocket and due to leave our place in less than 1 month time. What a disgusting way to handle a sale. *EDIT IN RESPONSE TO AGENT* The statement about my complaint being incorrect is untrue and they are still lying. If we were told viewings were happening and that the vendors were taking new offers we would not of paid for a third valuation. As stated in my original complaint - We have this in writing that the house was taken off the market. We also have in writing that the vendors from the vendors themselves that no further offers were to be considered until we had done the third valuation. Your secret agenda that was not communicated with us is disgusting. We have spoken to numerous agents who have said during this particular market they have been sending staff around as banks are resisting inflated prices. Perhaps you should think about this.

Danni · 22 April 2022

★★★★★ 5/5

Google

Fantastic experience with givin and his team.we lost the house of our dreams twice within a space of 6 months then it came bk on the market.the same morning we had the call of givin and we secured the sale finally 😀 Dacre also sold our property and everything was smooth sailing. Realy good personal feeling from the team and we update givin regular on our progress on our remodeling. Thanks giving and your team your fantastic 👏 🙌 👍

Rbvehiclerepaircentre · 16 April 2022

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 1/5

Trustpilot

Bingley office let down

Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.

Mike · 11 November 2025

★★★★★ 1/5

Trustpilot

Ilkley Office mess purchasers about

Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.

Carol · 12 April 2021

★★★★★ 5/5

Google

Fantastic service and a very friendly team. Gavin is always on hand to give you advice and is very knowledgable about the market. Dacres are a pleasure to deal with and I would definitely recommend.

Charlotte · 16 April 2019

★★★★★ 1/5

Facebook

DO NOT RENT HERE. Dacre and Sons will not honour theIR word, nor treat you like human being. my tenancy was due to end during lockdown, and dispute a verbal contract that I would only pay for the days I was on the property, as soon as I was out, they claimed "normal practice is to give a month's notice so you will have to pay a full months rent" Normal practice?! They have zero compassion, and see you as nothing more than a bank account to bleed dry. everyone else in the UK right now is banding together and helping out their friends and neighbors. but Dacre? no they do nothing but try and get more money out of you and use a pandemic as an excuse. shame on you. DO NOT TRUST THIS ESTATE AGENTS.

Dave · 26 May 2020

★★★★★ 5/5

Google

I can not praise morley team enough, they helped with any questions we had, chased things up for us. They were brilliant and would high recommend them

Debby · 27 November 2024

★★★★★ 5/5

Facebook

Dacres were the agent on the house we were purchasing and although they weren’t technically acting for us they really went above and beyond to help us complete the purchase in some quite tricky circumstances. Thanks to Kelly, Martina and Jayne.

Imogen · 18 February 2023