Trusted Agent profile · Leeds
★★★★★
151 reviews across 2 platforms
7, Park Row, Leeds, LS1 5HD
City Home's office in Leeds, at 7, is rated 4.5 out of 5 across 151 reviews on two platforms, including 145 Google reviews rated 4.5.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleSo amazing! They found us the exact place we were looking for and helped us secure a lease very quickly. We will definitely use them again!
Thank you for sharing your positive experience Trisha, much appreciated!
5/5
GoogleSo amazing! He found us the exact place we were looking for and helped us secure a lease very quickly. We will definitely use him again!
Thank you for sharing your positive experience Klemens, much appreciated!
1/5
Googlewould rate 0 if i had an option paid holding deposit and they put the house back in the market because i didn't reply to their email asking for more info for 4 days. email was lost in mail box, they never tried to contact me despite providing all my contact details. i tried to contact Vouch for an update as i was not receiving the emails, only to find out they didn't hold the house for me as they had put it back in the market 1 week after paying the holding deposit and referencing provided. because they are trying to rip peoples money in this hard time. i was never told that i have 1 week to get everything that i needed for referencing . make sure they provide you terms and condition for holding deposit, as i was never given one. they also dont wanna find me another property because I've complaint about this and they said they'll keep my money. they are also very rude. worst experience ever AVOID THEM IF YOU CAN
Hi Solange, I hope you are well. You paid a holding deposit to reserve a property. We then didn't hear back from you until the reservation period has elapsed. The timeframes you cite are inaccurate. We proactively sent you five separate emails to ascertain if you wanted to continue with your application, however we did not receive responses to any. Subsequently we re-marketed the property, after making you aware of our intentions to do so, again receiving no response, and the property was subsequently then reserved by another party. You then returned our correspondence several days later, apologised for the lack of contact, and asked us to find you another property. We agreed to do this as a gesture of goodwill. Since then we have received several emails from you containing false information, along with this inaccurate review. Regrettably we can no longer assist you and we wish you all the best with your property search.
1/5
GoogleNIGHTMARE!!! They managed my property for a period of time, big regret. Seems like a one man band (shady character, literally dresses all in black) of a company that doesn't even have a proper office, emails sent at strange times around midnight, minutes before Christmas Day. Take a look at their website, it mentions no names or team, an obvious red flag now. Very poor communication, didn't feel like they were working for you and more against you and they behaved liked they owned the property at times, very arrogant guy. Did expensive work behind my back without asking, just deducting it from the rent money, didn't bother to communicate when a new tenant came in and didn't ask if I wanted to adjust rent or not. They charged me for very dubious things, like to get more keys cut (never saw them) and to get a new blind when there was a functioning one, of course both behind my back. £1000 plus in some very poorly applied paint. Almost £200 to replace three little plastic drawers on a freezer... could have bought a new freezer for that! They also have a very scammy thing in the contract where they charge you a month rent for no reason if you no longer want to use their 'service', this is not a typical thing to put in a contract, I read other contracts to verify this fact. Not even a single property inspection in almost 2 years. When I relieved them of their services I found a lot of my things to have been stolen, including a desk, office chair, bedside tables, lampshades, a dryer, even curtains all gone. I felt like filing a police report, I simply don't want to spend the time dealing with it, I mean, there's a reason they never bothered to do an inventory. All in all I would estimate this cowboy operation cost me in the region of £5000 through their malpractice and dishonesty. I will always use Olly Grandidge as a cautionary tale.
Hi Mr Person, I hope you are well. We have reviewed our archive records and we have never had a client of your name and the none of the information you have provided is true of our company. If you would like to discuss this with our team please email help@cityhome.co.uk and we will be happy to assist you.
5/5
GoogleRented a flat in Leeds with CityHome over the last year and would thoroughly recommend them. They are incredibly attentive letting agents, always ensuring a swift and helpful response. We were impressed by their friendly and approachable manner and the excellent communication they offered in dealing with any issues or questions. Should we ever return to West Yorkshire we will actively look for a property managed by CityHome such was the excellent level of service and support they offered. A highly modern and efficient agency!
Thank you Max! We really appreciate your kind words & thank you for being a great tenant!
5/5
GoogleGot help finding a small investment property. The communication was clear and consistent throughout, and everything went ahead on time without unexpected issues.
Thank you for sharing your positive experience Maxi, much appreciated!
5/5
GoogleI’m very surprised but nicely done and fast professional work with this company thank you very much for good service and good work
Thank you for sharing your positive experience Achim, much appreciated!
5/5
GoogleFinding the right property took some time, but the support was consistent, and the advice was helpful. The purchase process was well-organized.
Thank you for sharing your positive experience Rick, much appreciated!
5/5
GoogleExcellent real estate company, I have been working with them for quite some time and I have always been satisfied. Sincerely recommended.
Thank you for sharing your positive experience Nicolaas, much appreciated!
5/5
GoogleWorking with City Home was great. Always available and communicates well. We were extremely pleased with the process. Thank you so much!!
Thank you for sharing your positive experience Egbert, much appreciated!
5/5
GoogleWorking with City Home was great. Always available and communicates well. We were extremely pleased with the process. Thank you so much!!
Thank you for sharing your positive experience Gunnar, much appreciated!
5/5
GoogleExcellent real estate company, I have been working with them for quite some time and I have always been satisfied. Sincerely recommended.
Thank you for sharing your positive experience Mario, much appreciated!
5/5
GoogleA commercial property was sold, and the experience was straightforward. The market assessment was accurate, and everything was handled professionally.
Thank you for sharing your positive experience Kaspar, much appreciated!
5/5
GoogleWorking with City Home was a breeze. These guys are professionals and I am surely staying their customer for life
Thank you for sharing your positive experience Oliver, much appreciated!
5/5
GoogleA long standing, reliable management company. They really do care. City Home are proactive and will provide you with a tailored service catered towards your needs. They are definitely One of the best service teams we have come across.
Thank you for sharing your positive experience Drshna, much appreciated!
5/5
GoogleExcellent real estate company, I have been working with them for quite some time and I have always been satisfied. Sincerely recommended.
Thank you for sharing your positive experience Dominic, much appreciated!
5/5
GoogleWorking with City Home was great. Always available and communicates well. We were extremely pleased with the process. Thank you so much!!
Thank you for sharing your positive experience Milan, much appreciated!
5/5
GoogleGreat team to work with! Very effective communication, on top of their transactions and clients!
Thank you for sharing your positive experience Timon, much appreciated!
1/5
GoogleThis is the worst estate agents I have been with in Leeds. I really would avoid if possible. Not really responsive when it came to maintenance issues. E.g. leak coming from the bathroom and making the room below damp. The maintenance man just painted over the stains and didn't look at the bathroom. The stain came back a few months later. The team will message you at midnight and are really hard to get a hold of. Rude staff too 🥴NegativeResponsiveness, Quality, Professionalism
Hi Sophie, thank you for your 1* review. We would leave you a 0* star review as a tenant. Always late on payment and made no attempt to clean the property before you vacated. Your review is clearly a direct response to our request we sent you yesterday requesting that reimburse us for the damages that you caused the property. We hope that you improve your behaviour going forward and that any other agency that choses to rent to you going forward encounters a better experience. All the best with your future endeavours.
5/5
GoogleAwesome to work with, thank you so much for the great work.
Thank you for sharing your positive experience Matteo, much appreciated!
5/5
GoogleBest real estate agency in the country. Sincere recommendations.
Thank you for sharing your positive experience Mary, much appreciated!
5/5
GoogleBest real estate agency in the country. Sincere recommendations.
Thank you for sharing your positive experience Konstantin, much appreciated!
1/5
GoogleThis letting agency is an absolute disgrace. I had an ongoing issue with a leaking ceiling which was not resolved despite several reminders. This eventually led to a full flood in the building causing damage throughout the property, in addition to other flats and the common areas in the building. Luckily i'd moved my belongings out of the room in question prior to the incident or i'd have had to claim on my home insurance. They are now charging me £240 and threatening legal action for cleaning the flat and moving furniture once my tenancy ended despite arranging decorators in the days prior to me moving out to repair the damage caused by their oversight regarding the leak. If you live in the Leeds area i'd seriously advise against using this letting agency.NegativeResponsiveness, Professionalism
Hi Joshua, I hope you are well. There was indeed a leak from the apartment above which was fully resolved and handled by the relevant insurer. We appreciate that maintenance works that are required are frustrating however they are not our fault. You left the apartment in an unacceptable condition meaning it required a full deep clean and you moved all the furniture included with the apartment into the garage which then had be taken up three flights of stairs and back into the apartment. You have evaded payment for over three months and this review has now followed the day after we have made you aware that the debt will be passed to our lawyers. Please settle the outstanding debt immediately and we wish you all the best going forward.
5/5
GoogleVery satisfied with the service provided by our excellent agency, City Home. They have made the process to purchase our new house so smoothly, effectively and professionally. We highly recommend City Home for your Real Estate needs.
Thank you for sharing your positive experience Wallace.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
