City Home Leeds reviews

★★★★★ 1/5

Google

Extremely unprofessional and inconsiderate service!!! My experience with this letting agency was deeply disappointing. On a Wednesday afternoon, I received an email enquiring about my availability for a property viewing on Friday. I replied within an hour, expressing my willingness to attend. However, I received no confirmation or follow-up that day, nor the next morning, despite sending two additional emails to seek clarification. Given the short notice and the lack of further communication, I booked train tickets and accommodation from London to Leeds on Wednesday evening to ensure I would be available should the viewing go ahead. Shockingly, I was only informed at 5:12 pm on Thursday, less than 24 hours before the proposed viewing, that the appointment would not proceed. The agency claimed they were still waiting to hear from other interested parties, yet never clearly communicated that the viewing was not yet confirmed. Their failure to communicate clearly and in a timely manner resulted in entirely avoidable financial loss and wasted time on my part. There was no apology or attempt to take responsibility for the inconvenience caused. This agency's conduct was not only unprofessional but also showed a complete lack of courtesy. I have filed formal complaints with the relevant regulatory bodies and will be seeking reimbursement of all related expenses. I strongly advise others to exercise caution when dealing with this company.

Ci · 16 August 2025

★★★★★ 5/5

Google

Was helping me nan sell her place and they were dead patient with all the back and forth. Even popped round more than once to help her fill in some forms she didn’t quite get. Sale went through a lot smoother than we thought. Can’t fault the effort.

Elspeth · 24 July 2025

★★★★★ 5/5

Google

The process of finding my new home was made a lot easier thanks to their professional approach. They listened carefully to my needs and showed me several properties that fit my criteria. Everything was explained clearly, and the communication was always prompt and helpful.

Erik · 16 May 2025

★★★★★ 4/5

Google

We rented through City Home for our flat in Manchester for about a year and a half, and have recently ended our tenancy. They almost always replied to our emails very quickly and were able to answer most questions we had, and any repairs that needed done were done pretty swiftly and to a high standard. We did have an issue before moving in where we struggled to get in contact with them, and were unable to view the flat before moving in which was quite frustrating. The flat was also handed over to us in not the best condition, so we did have to clean the whole flat, and even with this a musty smell hung around for some time as it appeared the previous tenant may have left a while before we moved in. Compared to rent prices for similar flats in the area, our rent wasn’t too bad at all, and they never suggested increasing this at any point during our tenancy. All in all though, we would recommend City Home if you’re looking for somewhere to rent, and we did enjoy living in this flat for the last year and a half.

Fred · 16 April 2025

★★★★★ 5/5

Google

Flat hunting in London is usually a nightmare, but this lot actually picked up the phone, called back when they said they would, and even chased up the landlord on a couple of bits I had questions about. Felt like someone was actually on my side for once, not just after a commission.

Callum · 28 July 2025

★★★★★ 5/5

Google

I had a good experience buying my first home with this agency. The agent was helpful, patient, and knowledgeable, making the process feel less overwhelming. They were responsive and guided me through every step without any pressure. I’m happy with the outcome and felt supported the whole way through.

Ferdinand · 16 November 2025

★★★★★ 1/5

Facebook

Wow, it’s been an absolute nightmare renting from a company like city home! This is our second year living in a property owned by city home and to sum it up it has been an absolute disaster from the moment we signed those papers. It appears that by signing our tenancy we were agreeing to live in terrible conditions. The property itself is lovely and has the most amazing potential it’s only a shame the company it is liaised by do not live up to this standard and are ruining this experience and ultimately ruining the landlords reputation. To begin; the issues we have faced have caused us endless medical and physical difficulties. Firstly, our fridge/freezer has been faulty for numerous weeks now and we have resorted to trying to resolve this problem ourselves as quite frankly the city home employees are unapproachable with maintenance requests. So we have cleaned and tried hair-drying the water that has come out of no where and we are still unable to find the source of this. But what this has meant is our food has gone off and goes off within hours. Just a few days ago, two of the tenants experience food poisoning and this is a result of the conditions of the fridge and us not being comfortable to approach our property manager in order to get advice or help. Every time we have contacted Dom from city homes about maintenance problems it seems we are constantly chasing him and it takes months and endless phone calls on our end to even get a response. To be abrupt, Dom is the polar opposite of the ‘personal, proactive and professional’ attributes that city home claim to pride themselves on. As a representative of the business, one can only assume that the mission statement is clearly not embodied in their work. Furthermore, the only ‘unique relationship with clients’ I have witnessed is Dom shouting down the phone at us and seemingly finding our issues with the flat amusing. In addition, there have been blocked pipes which are causing awful and poignant smells all across the flat. It has left us feeling physically sick every morning and having to wake up to such a disgusting smell is surely unfair on those who pay rent on-time and only contact the business with serious maintenance requests. Also, this isn’t the first time city home will be seeing this but they first saw an email addressing this issue on the 8th May and promised us the ‘handyman’ will be round soon. However, this ‘handyman’ likes to ignore our messages and keeps us waiting around the whole day for someone to come, for then him not to turn up. On numerous occasions we have had to rearrange and miss work to accommodate this facade of a business for them to make an utter mockery of us and not turn up. I would seriously advise those of you who are considering renting through city homes to avoid at all costs. I have rented for many years and have never experience such poorly managed estate agents. They clearly have no regard for the tenants or even the law as we have had to remind them on more than one occasion of what the law clearly states and our rights. One can only assume, they have tried to bend the rules and have misled their clients thinking we have no knowledge of the law which clearly states re-signing fees have been abolished yet we where sent contracts with an invoice of the payment required for re-signing after the law came into place. This is not even the full depth of the experiences we have had at the expense of this company and would be happy to give more information. Please contact Hinnah@hotmail.co.uk for more information. Also a quick note to landlords; please do not rent your properties through this company if you have any regards for your tenants and ultimately do not want your reputation tarnished as a landlord.

Hinnah · 20 July 2019

★★★★★ 5/5

Google

Had to move across the country last minute and was totally stressing about finding a decent place in time. These guys sorted me out with a viewing within a day and helped get everything wrapped up super fast. Was expecting loads of paperwork headaches but it was all smooth, even helped with utility stuff. Proper lifesaver.

Alfie · 16 August 2025

★★★★★ 5/5

Google

I’m a first-time buyer and didn’t know what to expect. They explained every step of the process, from financing to contracts, in simple terms. They even followed up after the sale to make sure everything was going well, which felt very personal and thoughtful.

Timo · 16 November 2025

★★★★★ 5/5

Google

We were looking for a family home and weren’t sure which neighborhood to choose. The agent patiently showed us multiple areas, gave honest feedback, and helped us compare options. It made our decision so much easier, and we finally found the perfect place.

Lars · 16 November 2025

★★★★★ 5/5

Google

Having rented a flat from City Home for almost four years now, I can't recommend them enough. I have a lot of time for City Home and the work they do; my letting agent Dom made the whole experience easy from the start, and the team were always there to help should I need anything. 5/5 stars. Would definitely consider them in the future for any of my letting or purchasing needs!

Jennifer · 18 June 2020

★★★★★ 5/5

Google

Really impressed with how they handled the sale of my condo. From the first meeting, they explained the market clearly and suggested improvements that made a real difference. I felt supported the whole time and everything closed without any unexpected issues.

Jacob · 16 November 2025

★★★★★ 5/5

Google

Sold my apartment through them and couldn’t be happier. The staging advice they gave really helped attract buyers quickly, and the photos for the listing were excellent. Communication was fast and clear, and the whole process was smooth.

Valéria · 16 November 2025

★★★★★ 5/5

Google

Very satisfied with the service provided by our excellent agency, City Home. They have made the process to purchase our new house so smoothly, effectively and professionally. We highly recommend City Home for your Real Estate needs.

Marian · 16 November 2025

★★★★★ 5/5

Google

I had a smooth experience working with them. The agent took the time to answer all my questions and made sure I felt comfortable every step of the way. When it came time for the viewing, the property was exactly as described, and I felt confident in making an offer.

Alby · 16 June 2025

★★★★★ 5/5

Google

I was looking for a condo in a quiet area and appreciated how well they understood what I wanted. They didn’t rush me into anything and were patient while I took my time deciding.

Rayko · 16 November 2025

★★★★★ 5/5

Google

Communication was clear and consistent, and they made sure I was aware of each step while purchasing an apartment. It felt like they genuinely cared about making the experience as smooth as possible.

Niclas · 16 November 2025

★★★★★ 5/5

Google

After checking out a few listings in the area, I ended up finalizing one with their help. No pressure, and the advice felt more practical than pushy, which made a big difference.

Leonhard · 16 November 2025

★★★★★ 5/5

Google

The team really knows the local market. They gave realistic pricing advice and helped me negotiate a fair deal. I appreciated that they were honest and didn’t try to upsell anything unnecessary.

Clara · 16 November 2025

★★★★★ 5/5

Google

Needed to rent out my property quickly and they made it happen without stress. Found reliable tenants, prepared the contracts, and handled viewings efficiently. I didn’t have to worry about a thing.

Vivienne · 16 November 2025

★★★★★ 5/5

Google

The process of selling the apartment went smoothly. Communication was clear, and everything was handled professionally. The agent kept things moving without unnecessary delays, which made the whole experience much easier.

Leon · 16 November 2025

★★★★★ 5/5

Google

City home is a fantastic agency. Really marketed our home well and made the selling process very comfortable. I would highly recommend her to anyone buying or selling a home!

Paulus · 16 November 2025

★★★★★ 5/5

Google

City Home was the best to work with. Extremely talented and helpful in all aspects from start to finish! Will definitely use/refer him to anyone selling properties!

Timo · 16 November 2025

★★★★★ 5/5

Google

So amazing! They found us the exact place we were looking for and helped us secure a lease very quickly. We will definitely use them again!

Trisha · 16 November 2025