Bridgfords Leeds Sales reviews

★★★★★ 1/5

Google

Appalling, simply terrible, terrible, terrible. Rented the same flat for 7.5 years from them, no issues. Then having left the flat in exactly the same (clean and undamaged) state I moved into, the charges arrived. I was told I was being billed over £90 for the required cleaning to bring it up to scratch. I requested an invoice and a brief description of what was required, not unreasonable. I was told the cleaning was done, and the charge couldn't be removed, but was provided with none of the evidence I requested. Then I was told there was missing parts on the vacuum cleaner, I had my own and had never used it. I was told that the charge for this was £25. The vacuum cleaner currently retails at £20 for a new one. As I said earlier I was in the flat for 7.5 years and it wasn't new at the time, so I'm being charged more than commercial value for ancient vacuum parts. I put up with stained curtains for the many years I resided there, it was in the original inventory. Surprise surprise, I've been told cleaning them will cost me £25. Also, they wanted £10 for a broken zip on a cushion, they later offered to remove the £10 charge. However, when I went to reclaim my deposit, rather than £10 off what they had said the charges would total, they'd actually added £10. They can't even decide what they want to charge me, which kind of feels like it's just being made up. All my efforts to request invoices or evidence have been ignored, the property manager dealing with the flat doesn't reply to emails. More annoyingly, having re-requested my deposit, they have failed to respond to the Deposit Protection Scheme for a fortnight now. My deposit is in limbo, at this stage I can't even get the non-disputed amount back. It feels like they are just playing a game of attrition, hoping I'll just accept the charges. A formal letter of complaint is heading their way, so then I can go to their ombudsman to try and seek a resolution, because I doubt I'll get any response from them. Seriously, don't use them, even if you think you'll be ok because of the Deposit Protection Scheme, they'll try anything to take as much of your deposit as they can.

Tom · 27 October 2015

★★★★★ 5/5

Trustpilot

Thank you Bridgfords didsbury for all…

Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)

Chris · 10 February 2026

★★★★★ 1/5

Trustpilot

Confusing marketing

There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!

Mrs · 23 October 2023

★★★★★ 5/5

Google

Honestly these 5 stars go to Aaron Ewan rather than Bridgfords Leeds. He is amazingly capable and turned a bad experience (that would resulted to a review of 1-2 stars max) into a very positive one. Very responsive, very professional and always there to sort out problems that seemed unsurpassable. Do try to talk-to/ask-for him when in the Bridgfords Leeds office.. Your best choice by far.PositiveQuality, Professionalism

Nikolas · 25 October 2021

★★★★★ 1/5

Google

Provision for a zero star as they deserve none. The are the most unprofessional set of people. Bad everything service. Don't bother dealing with them guys!!!!

Onyewotu · 27 November 2024

★★★★★ 1/5

Trustpilot

Bridgford's Halifax

We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.

Andrew · 5 October 2023

★★★★★ 1/5

Trustpilot

Well... AVOID LIKE A PLAGUE

Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.

MARIA · 3 October 2023

★★★★★ 5/5

Google

Joe and Catherine have been absolutely amazing in helping me find a flat to rent and have been flexible in arranging viewings/check in. After another apartment fell through with a different company, I walked into the office and 45 minutes later had a viewing at a property which met all my requests. 7 days later I had moved in. They have answered every question directly and swiftly with absolute professionalism. Can't thank you enough!

Abigail · 26 October 2019

★★★★★ 4/5

Google

Most of the team are professional and they make sure that tenants and landlords are happy with their service. My only reservation is about them finding ways to get out as much money as possible from the deposit but then again, they are upfront and professional about this ‘negotiating stage.’ We enjoyed dealing with Brad and Catherine. Happy to deal with honest by-the-book professionals, as opposed to the many shady letting agents in Leeds.

I · 26 October 2019

★★★★★ 1/5

Trustpilot

Unanswered calls and emails

Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.

Sam · 28 August 2025

★★★★★ 1/5

Trustpilot

Appalling service and very…

Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.

HomayoonMofarrah · 19 August 2023

★★★★★ 1/5

Google

Most unprofessional behaviour by the agent, they keep you waiting for a viewing, and when ask the agent on call to let you in they shout and cut the call on your face. Bad experience

Aashray · 27 May 2024

★★★★★ 1/5

Trustpilot

Total lack of communication

Total lack of communication. Not responding to emails or phone calls.

Holly · 21 March 2026

★★★★★ 4/5

Trustpilot

I would like to express my heartfelt…

I would like to express my heartfelt gratitude for the exceptional service and efficiency in handling the rental procedures for my new accommodation. I truly appreciate the efforts made by you and your team to ensure a smooth process, despite the complexities involved in my case. As a non-British citizen transitioning from being a student, I was very concerned that the rental process might be challenging and time-consuming. However, you went above and beyond to guide me through the necessary steps and paperwork, making the entire process seamless and stress-free. Once again, thank you for making this crucial transition in my life so smooth and hassle-free.

Mohan · 29 July 2023

★★★★★ 1/5

Trustpilot

Sadly I won’t go into details but had a…

Sadly I won’t go into details but had a truly awful 1 star experience with Louise sawyers,

Greg · 25 January 2026

★★★★★ 1/5

Trustpilot

Leeds branch

Leeds branch, absolutely awful, unprofessional, unethical. I could go on. They should be ashamed of the callous way they treated my daughter and her partner. Credit check complete, told they could move in today. They hired a van and packed all belongings including furniture and pets. On the way up the motorway they were told there might be a problem. Things unfolded, numerous phone calls and eventually they were told the landlord wasn't happy to rent to them any more. They were left with a rental van which had to go back to London, a mountain of belongs and pets, but nowhere to put it all, I can't concieve of treating a fellow human being in this way. Don't use this agent

Moira · 18 July 2023

★★★★★ 1/5

Trustpilot

Happy to waste your time

Awful experience. It started with receiving numerous phone calls despite being informed that I was unavailable that day. My original viewing had been rearranged without my consent or informing me, to a day that I had stated I was unavailable. Resulting in no estate agent showing up to my originally scheduled viewing. When phoned to find out what was happening the estate agent rearranged to later that day, to which they didn't show up again because they had miss placed the keys to the property, resulting in wasting 3 hours of my day off, and untold worry to the sellers. Absolutely disgraceful service, with no respect for their clients time or property.

Ellen · 6 July 2023

★★★★★ 5/5

Google

It would say I am with Bridgfords from last 5 years as a tenant. They are the best in Leeds. Any problem, just raise it online and from there it will be well taken care off. I left 1 month early from my contractual date and once the apartment occupied, I was refunded my amount. Indeed they are professional and one should be in regards of there work.

Rohit · 25 October 2020

★★★★★ 5/5

Trustpilot

Great experience with Luke Squirrel

I had a really smooth experience with Bridgfords and this is all thanks to Luke Squirrel, the lettings negotiator who helped me through the process. He was e totally helpful with accurate information and timely response. Thank you Luke !

Olamide · 5 October 2022

★★★★★ 5/5

Google

Since taking over as our property manager, Steve has made the whole rental process really smooth. From ensuring any reported issues were resolved swiftly and in full, to taking time and ensuring we fully understood the processes relating to ending our tenancy, he made sure we didn't have to worry. Additionally, he went above and beyond to ensure we reached a fair conclusion with our landlord as we moved out.

Jamie · 13 December 2019

★★★★★ 4/5

Google

Having moved from Glasgow and trying to look for a place to rent in a short period of time. My advisor Gabrielle was very efficient in cluster booking viewings that met my requirements and keeping an eye out for other properties that were available later on that month. She handled all my queries and more. Would recommend!

Jaskaran · 26 October 2017

★★★★★ 5/5

Google

I was struggling to find a nice property in Leeds for about a month before I contacted Bridgefords. From the moment Nathaniel answered the phone I felt like his first priority. He managed to find me a lovely waterfront property within my price range in under a week, i couldn't believe it! Great speedy and effective service. I would recommend using Bridgefords to all my friends.PositiveProfessionalism

Joseph · 10 January 2021

★★★★★ 1/5

Google

What is unacceptable is the shady tactics these people use to conduct business because they sell the worst properties with the worst landlords. The branch manager here needs to be fired if the higher management have any hope of repairing customer trust.

Junior · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.

Sandra · 27 April 2023