Gascoigne Pees Leatherhead Sales reviews

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026

★★★★★ 5/5

Google

Holly and Lewis have been amazing and really helpful!

Hannah · 11 September 2026

★★★★★ 1/5

Google

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property. We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property. We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now. Storm Ciaran. So if my property was going to receive 20 visits, what condition are my carpets going to be in after? Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it. Undecided yet what to do as I was unable to reach the branch manager.

V · 11 October 2024

★★★★★ 5/5

Google

We recently changed our estate agent as we were unsatisfied with the poor service received from them. We moved to Gascoigne Pees and were amazed by the professionalism, dedication and proactivity from all the staff at the branch. Within a couple of weeks we had 5 times more viewers than before and competitive offers on the table. We have now agreed on a sale. Michael White, the branch manager, Emily Acaster and Litan Paul all worked really hard for us, kept us informed regularly and provided exceptional service. Our only regret was that we didn't use their services straight away! We can't speak more highly of an Estate Agency team and would recommend them to any prospective seller/buyer in Leatherhead and the surrounding area.

Richard · 11 October 2024

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 5/5

Google

Fantastic branch best one out of the few I visited ! Great time and the agent Litan was an excellent agent. Really professional and can call an expert in the industry

Emmanuel · 25 August 2024

★★★★★ 5/5

Google

I can totally recommend the staff at Gascoigne-Pees in Leatherhead, especially Litan. He helped me through a difficult sale, but we got there in the end. Thanks Litan

Sue · 11 October 2024

★★★★★ 5/5

Google

Everyone at G-Pees Leatherhead was consistently proactive, professional, kind and effective. They found a buyer for our family home within days and completed the sale more quickly and efficiently than we could have imagined would be possible. Thank you, Matthew, Janet and William. We're very grateful for your wonderful service. It was a pleasure to work with you and learn from you.PositiveResponsiveness, Quality, Professionalism, Value

Ashley · 9 November 2021

★★★★★ 5/5

Google

Had a very good experience with Gascoigne pees Leatherhead. Litan Paul has been excellent with great communication skills and has helped us secure the home we wanted. Highly recommend.

Byron · 25 August 2024

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Google

Litan and Micheal were great to deal with when my mum recently purchased her bungalow in Effingham. They were friendly, professional and really pushed the sale through. I would highly recommend them. Their colleagues were also excellent and very helpful. Thanks guys, Nad

Latte · 11 October 2023

★★★★★ 5/5

Google

After struggling for months to even get a viewing, I swapped to Gascoigne-Pees. Within weeks of swapping and several viewings I got an offer on my house. The team have been very helpful and professional and very pleased I switched to them.

Andrew · 15 October 2025

★★★★★ 5/5

Google

In the Spring of 2025 I put my bungalow on the market with Gascoigne-Pees. Very impressed with every aspect of their work. They work well was a team. Thanks for doing a great job.

Michael · 11 December 2025

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 1/5

Google

Stop contacting me via call, email and post. You are breaching data protection. No why dont you pop my name into your database, contact the branch and to address this yourself. Thanks

Mrs · 11 December 2025

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!

Amy · 26 June 2025

★★★★★ 5/5

Google

After using Gascoigne-Pees three years ago, who concluded a successful sale for us, I decided to use them again on behalf of my Mother. I was not disappointed - they took care of all the viewings (thank you Janet), and kept in contact all the way through to a successful sale. I would definitely recommend them, and would have no hesitation in using them again.

David · 10 November 2019

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

I worked with Katie at the Leatherhead branch and she has been an absolute pleasure to work with! Going beyond the call of duty to ensure a smooth transaction. Thank you to both Rachel for a smooth start and Katie in the progression of the transaction. Wish we worked together more often and all the others agents were like you both!! Nav :)

Nav · 10 November 2019

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Google

We received excellent service from Litan and his colleagues. Everyone was very professional. Litan was always answering our questions promptly and even helped to chase our solicitors. We would definitely use this agency again.

Marjenka · 9 November 2023

★★★★★ 5/5

Google

A great estate agent for the Bookham area. Friendly and honest team especially Litan who worked hard to solve issues and get our sale concluded. Would happily recommend him and the team in Leatherhead.

Gillian · 9 November 2023

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022