Trusted Agent profile · Leatherhead
★★★★★
1,805 reviews across 2 platforms
3 North Street, Leatherhead, KT22 7AX, KT22 7AX
Part of Cubitt and West, see every office.
Cubitt & West's office in Leatherhead, at 3 North Street, is rated 4.7 out of 5 across 1,805 reviews on two platforms, including 98 Google reviews rated 4.8.
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Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
5/5
TrustpilotBecky couldn't do enough for us
Becky couldn't do enough for us. Very helpful and made the whole process less stressful. Thank you Becky!!
Good afternoon,Thank-you for your kind words about the Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotWe chose Cubitt & West because they…came highly recommended
We chose Cubitt & West because they marketed and sold our son’s property at full asking price in double quick time. We have not been disappointed. The agents have been highly professional and helpful and have done a fabulous job in managing viewings and offers and we have a firm buyer within a week of the marketing going live. We haven’t yet found our new home, but C&W have put us in a great position to move swiftly when we find the one..
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotMicha was always very polite and very…
Micha was always very polite and very helpful. Acted very professionally and is an asset to the business.
Hi Raymond,Thank you for leaving a review! We're delighted to hear how helpful and polite Micha has been throughout your experience.Best wishes,Cubitt & West.
5/5
TrustpilotBecky Darby was excellent throughout…
Becky Darby was excellent throughout the whole process. Always quick to be in contact, offer answers to any queries we had and made the process smooth and easy. Would definitely recommend.
Good morning,Thank-you for your kind review about our Portsmouth Lettings team of Cubitt & West and in particular Becky. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
1/5
TrustpilotDescribing the service of the firm as abysmal is being too kind
The agents did not listen to anything we told them and did not take the time to understand our situation. - The agent responsible for selling our place were changed with such frequency that we had more viewings from the estate agents to see the property than actual viewings from potential buyers. - Initially we were advised to list our property at an excessive amount. We felt the price was too high and raised the concern. We were assured that Cubitt & West knows what they are doing. We had no viewings of the property during this period.- We requested the price drop to a fair price but we were advised to use an even lower amount, we raised concerns and stated the price would give us no room for negotiations but we were assured that they sell properties at close to listed price and received in writing that they will be: "...Selling at full asking price and once we have an offer on the property it will be up to me to ensure I negotiate them up to a price that works for you". This was not even close to being achieved.- Whether the lockdown was in effect or not, the agents did not want to show the property to potential buyers and expected us to, even though we have no sales experience. If we had wanted to show buyers around, we would have chose to sell privately. When we attended viewings to purchase our property the seller's agent (other estate agents) were present every time.- The agents did nothing to get our property sold, approx 97% of the activity came from rightmove.- The agents will straight up lie. Our agents claimed they did the work to find our buyer by speaking to him and that he would not have known about the property if they did not direct him to us. We know the buyer discovered our property by chance when he came to view another property in our building (listed with another agent) and saw our property's for sale sign.- When our property was sold, we had an issue with the surveyor that was sent. He compared our Freehold property with massive communal gardens and space around it to Leasehold properties with little to no space around it. We asked the agent to contact the surveyor and get an explanation. The agent said it wouldn't help to raise the concerns with the surveyor but that they would contact them. Our requests were ignored and no response was received.- The agent wasted our time for 4 months and then put us in a position of having to accept a bad deal or restart the process with another agent.- Be warned not to fall for the recommendation of using their in-house mortgage advisor or conveyancers:- The in-house conveyancers are not necessarily cheaper, we found them to be more expensive than our personal conveyancers and they take about double the time to get anything done. The communication is poor. These conveyancers seem to sit back and relax as they are assured of their jobs.- The internal mortgage advisor could only get me the same deal as my bank and they charge you an additional £500 approx. The workload on you associated with this mortgage advisor is about an extra day or two worth of work in collecting paperwork and calls compared to using your bank.- Based on my experience using Cubit and West, I had less stress, less time wasted and less cost when I sold and bought a property privately.- This Company does not deserve their commission as they do very little to nothing to help you get your property sold.- When I told the branch manager that I was upset about the service, she showed no interest and made no attempt to rectify the issues raised. She stated she does not know where this complaint is coming from even though throughout the process we sent numerous e-mails and phone calls raising our concerns.EDIT: Cubitt & West basically denied any wrong doing in their response to my complaint. It was also revealed to us that when we originally purchased the property from them two years prior they did not hand over all the keys to us. When we moved agents they informed us they still had keys to our property, which we never gave to them in the first place.
Dear JayThank you for leaving your review. We understand your frustrations and are sorry that you have been unhappy with the process of selling your property.Our records indicate that your concerns have been fully investigated by the relevant Operations Director and that a formal response has been provided to you, together with a copy of our complaints procedure should you be dissatisfied with her reply.We would like to thank you again for your feedback which we can assure you has been taken seriously.Kind RegardsCubitt and West
4/5
GoogleIf I were to ever work with Cubitt & West again, it would be exclusively down to Nic H at the Leatherhead branch. He's so proactive and I never found myself chasing for updates; even my man-hating dog warmed to him during viewings, so you know he's a good'un! If you think you hate estate agents, you don't; you just haven't met Nic yet. Only 4/5 stars as the previous contact I spoke to (who I think I scared off) was nowhere near Nic's calibre.
Dear Niki Many thanks for taking the time to leave your review. I was so pleased to hear how happy you have been with the service you received from Nic at out Leatherhead office. He really is an asset to the company; he is incredibly hardworking and reading your review made his day. I am glad your dog is also happy with his proactive service! Kind regards, Becky Jennings Operations Director, Cubitt & West
5/5
GoogleMy fiance and I are buying through Cubitt & West in Leatherhead and have been so impressed by Emma and Nic at the Leatherhead branch. They have been beyond polite and seem to always make a special effort to make us not feel rushed or like any request is too much and we have simply not experienced anywhere near this level of patience and effort with any other Estate Agents we have encountered in this (potentially stressful!) process. We will be recommending Cubitt & West to anyone we know looking to buy/sell/rent in Leatherhead. 5* all the way!PositiveResponsiveness, Quality, Professionalism
Dear Bryony Many thanks for taking the time to leave such a lovely review. I was so pleased to hear how happy you have been with the service you received from Emma and Nic at our Leatherhead branch. The team really are an asset to the company; they are incredibly hardworking and were overwhelmed by your comments. Your recommendation is also very much appreciated. Kind regards, Becky Jennings Operations Director, Cubitt & West
5/5
TrustpilotJulie Bramble was a great help
Julie Bramble was a really great help in selling my dads house, I know nothing about selling houses and she was there every step of the way for me, great service thanks!
Hi Hayley,Thank-you for your kind words about our Senior Sales Progressor, Julie. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotCubitt & West Cranleigh
Kerry-Ann and her team were efficient and helpful. Never felt anything was too much trouble and when I had issues with the solicitors dealing with the sale they bent over backwards to assist.
Dear KateMany thanks for taking the time to leave a review for Kerry-Ann and her team in Cranleigh. They were extremely delighted to receive such positive feedback and are very grateful.Kind regards,Becky JenningsOperations Director, Cubitt & West
5/5
TrustpilotI just sold my flat via the Fiveways…
I just sold my flat via the Fiveways branch of Cubitt and West and I have been impressed with how smoothly everything went. Jessica Robb won me over with what I felt to be a realistic valuation and an impressive marketing strategy, but it quickly became clear the whole office works as a team to ensure that from valuation to completion everything runs efficiently. Thanks to their friendly professionalism and great communication, I always felt confident I was in good hands.
Jess and the whole Fiveways team are all focussed on providing the best service they possibly can and I am glad that they gave you confidence in selling your home.
4/5
TrustpilotHome at last
My experience buying my first home was very drawn out due to the chain on the vendors side,due to this any correspondence from the conveyancer was very sporadic,obviously because of the pandemic and people trying to take advantage of the stamp duty holiday this really put a lot strain on the industry,from my side dealing with Cubitt and West though was very positive,everyone i dealt with or spoke to we’re very polite and accommodating,Karen the sales progressor was very nice and kept me informed as best as she could during the whole procedure,I finally met this lady and had a little chat about it all on the day I received my keys,the cloud definitely had a silver lining.
Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotA huge thank you to the Southsea branch…
A huge thank you to the Southsea branch for all their help with the sale of my flat. Maddison and her team were professional, helpful and took all the pain out of an emotional conveyance
Good morning,Thank-you for your kind words about the Southsea office of Cubitt & West and in particular Maddison. I will be sure to pass your comments along and I wish you all the best for the future.Kind regards,Neil PiperOperations Director
5/5
TrustpilotWe would highly recommend Cubitt and…
We would highly recommend Cubitt and West’s Pulborough branch. From the very beginning Martin, the branch manager, and Kirsty, the sales manager, were both professional, knowledgeable, responsive and enthusiastic about selling our house. They were very proactive in marketing our property and always gave us feedback after a viewing. When our first chain collapsed they were positive and straight back on it and we had another offer within three days! When we got to the stage where exchange was imminent Martin liaised with all parties in the chain to ensure we did actually exchange which we did this week! We are so grateful to both Kirsty and Martin for all they did for us. Anyone who wants to sell a house in the local area should definitely use them!
I am very pleased to see that Martin and Kirsty were able to guide you through this difficult time, moving house is hard enough without the extra stresses added caused by chains collapsing so a proactive agent is a must in these circumstances.
5/5
TrustpilotEasy and quick processing
Dan made it very easy for me with all the processing, he is very approachable and efficient and is always so kind to answer all my questions. Thank you so much Cubit & west. Highly recommended! 👍🏻
5/5
TrustpilotAbbie is the best!!!
Abbie was so helpful in getting me into a room let, she went above and beyond to help with my moving timeline! Couldn't recommend a better agent!
Good afternoon Michelle,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations DirectorCubitt & West
5/5
TrustpilotGeorge 🔥
Thank you George, very professional got the job done, keep smashing it young man, you’ll be on the top soon 🙏🏾🤜🏾 👨🏫
Hello Kevin, Thank you for leaving us your feedback! Best wishes,Cubitt & West
5/5
TrustpilotGreat experience, letting agents have been amazing
We had been struggling to get a property for nearly 6 months and needed to find a new place quickly. Our representatives Maria and Ella have been amazing. From the offset they have been so helpful and patient with us. Ella has gone above and beyond to enable us to move within a very short time frame and has been professional and reliable throughout. We've had a great experience with Cubitt and West horsham, we have always been able to get in contact with them when we've needed to and any questions or queries have been sorted for us quickly.
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotI couldn't have faulted Lauren…
I couldn't have faulted Lauren throughout my whole experience of buying my first home. I first met Lauren whilst viewing a different property and whilst I was looking around it was very apparent that wasn't the right one. Having listened to what I wanted and needed Lauren then suggested I looked at a different property which was for sale that I hadn't considered before, at first I was apprehensive to view the property as I wasn't originally looking or a flat however Lauren filled me with confidence that it may in fact be exactly what I needed and to maybe consider viewing it to keep my options open. When I viewed the property I knew that it was perfect for what I would need. I then have since purchased that property and have Lauren to thank for finding it! Lauren also was so helpful throughout the whole process and any questions I had she was right there to help and advise making the process as stress free as possible. Thanks again Lauren!
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
1/5
TrustpilotWorst experience ever
Worst experience ever. Put an offer 15k over asking, they turned bullish and twisted our arm into using their solicitor and broker. When we said okay to solicitor and no to broker, they rejected the offer! I have never dealt with an estate agent like this. Total disregard if the buyer. I know markets ballooned up right now bht it’ll go slow. Get over yourselves guys! Eventually you’ll need us. Absolutely appalled. We have even paid their solicitor fee and just because we said no to their broker! Never again. No wonder they hardly have any good houses to sell. Ppl know better
Dear HadeedThank you for taking the time to leave a review. We are sorry that your offer was unsuccessful on this particular occasion and please be reassured that we submit all offers to the seller regardless of the circumstances, as it is ultimately their decision to either accept or decline any offer received. Whilst we do make recommendations in order to assist our customers, there is no obligation and instructing an alternative legal representative or broker will not impact the service received from Cubitt & West. We are pleased to note that we are still assisting you with your continued property search and hope that you are successful in the near future. Kind regardsCubitt & West
5/5
TrustpilotSouthsea Cubitt & West
Maddison Oksuz (Branch Manager), Martha and her entire team....Property Sales. I decided to sell my property last month June 2021, after meeting Maddison...and I'm very glad that I did.Entire team were very friendly, professional and proactive in acquiring many viewings in the space of 10 days of going live on the market. Their positive attitude to everything resulted in my acceptance of the first offer made on my property, for only £5000 less than my asking price. Well done to everyone at the Southsea, Hampshire branch. I highly recommend this Estate Agent......faultless.
Good morning Mr Compton,Thank-you for your kind words about the Southsea office and in particular Maddie & Martha. I hope you will be very happy in your new home and I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotWhat a wonderful day
What a wonderful day, all the credits for team of Cubitt and West. And a special thanks to you Abbie Tallack for guiding me throughout to get my home today. Good Staff behaviour caring the customers like a friend. Good job team C and W keep it up . I will recommend you for my friends if they need any help or support. Thank you
Good morning,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotReally friendly and helpful staff
Really friendly and helpful staff. Have a good, smooth system in place, and seemed very personable. The team were always available, and were on hand when I had any issues or questions, particularly on the day of completion.
5/5
TrustpilotI spoke with Dan at the Southsea branch…
I spoke with Dan at the Southsea branch and he was very polite, understanding and helpful. I ma looking for a new home to rent after a difficult period and he talked me through everything and I felt very reassured and well looked after. Thank you!
Good Morning,Thank you for taking the time to leave a review. We'll pass your kind words on to Dan and the team.Best of luck, Cubitt & West Arundel Estate Agents
5/5
TrustpilotWe had Andy Moran over to our property…
We had Andy Moran over to our property yesterday , I have to say it is so rare to come across a manager that is so helpful. He took the time to answer all our questions , give advice,explain the marketing, and also give us a valuation, overall he could not have been more helpful .. Thank u Andy we will be in touch as soon as we have completed the works discussed.
Dear JonathanThank you for leaving such a positive review about Andy at our Leatherhead branch. He is indeed professional and personable and takes pride in helping you wherever possible. We will be sure to pass on your comments.Best wishesBecky JenningsOperations Director, Cubitt & West
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Tell us what you need and we'll put you in touch. Cubitt & West Leatherhead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Leatherhead.
