Every review we hold for the Leatherhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAmazing professional photos
The photographer Chris from Redhill branch arrived on time for our appointment for photos, floor plans and virtual tour of our house and then proceeded to arrange and stage every room with incredible attention to detail and obvious pride in the job. He’s a credit to the company and deserves recognition
Robert · 6 July 2024
Agent replied · 23 October 2024
Hello Robert,Thank you for your kind review - we will pass this on to the team! We're always here to help you move forward on your property journey.All the best, Cubitt & West Arundel Estate Agents
★★★★★ 5/5
TrustpilotExcellent service
I used Julia Bramble at Cubitts and it was a very smooth service. The sale/purchase took longer than expected but this was down to the seller but Julia kept me updated all the way.
Michael · 10 December 2021
Agent replied · 23 October 2024
Good morning Lily,Thank-you for your kind words about Julie, our Senior Sales Progressor- I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
★★★★★ 5/5
TrustpilotAbbie Tallack has been so helpful when…
Abbie Tallack has been so helpful when sorting us renting our first property, she made it really quick and easy and made sure we were happy with everything before going ahead!
Madison · 14 May 2022
Agent replied · 23 October 2024
Good afternoon Madison,Thank-you for your kind words about the Portsmouth Lettings team of Cubitt & West and in particular Abbie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotA great choice
Claire and Cailean have given us a great service at Cubitt and West. Our first meeting was friendly, professional and informative. We didn't expect to laugh as much as we did. Subsequent enquiries have always been answered swiftly and have made the whole experience much less stressful. Cailean's advice has saved us several hundred pounds on mortgage fees. I highly recommend this team for getting a great price on your property and professionally dealing with the negotiations leading up to moving.
Nik · 17 March 2022
Agent replied · 23 October 2024
Dear NikThank you for your review of Claire and Cailean at our East Grinstead branch. We are so happy that you had a positive experience with them in a relaxed way and that they did everything to make moving forward as stress free as possible for you.Kind regardsBecky Jennings, Operations Director
★★★★★ 1/5
TrustpilotTraumatic experience with Cubitt & West
Getting us settled in was a smooth process. Cubitt & West was helpful and flexible. For us, the trouble started three months in when it became clear the house we rented had severe issues with black mould.When we notified Cubitt & West about the mould, as we did multiple times, they acted as if we were exaggerating and told us to wipe it all down. So we bought some heavy chemicals and masks to do so. Inevitably, the mould kept coming back. It was everywhere.After getting respiratory problems, we noticed the mould was penetrating our mattresses and cushions. With about 40% of the total floor area, the upper floor became unusable. That's when we decided to stop using the affected rooms.The real shock came when we decided to move out after almost two years. Suddenly, the black mould was a blocking issue to rent it again. The landlord would have to renovate the house. From then on, it got from bad to worse.They forced us to keep paying the rent with false promises. They told us we would get the overpaid rent back once the house was in an acceptable state again. Renovations would take no more than a week, so most of our £1500 would be returned.In the end, the renovations took more than six weeks, and we didn't see our money back. But it got worse. They also tried to use our full deposit with false claims and exorbitant renovation fees. That's when we called on the Tenancy Deposit Scheme for help.After a few more months, an arbitrator at the TDS decided we were in our right and returned the biggest part of our deposit to us. Which only confirmed that Cubitt & West mistreated us all along.For us, it was a traumatizing experience. The letting agency because quite aggressive towards us and even started screening our calls. I want to add we always played by their rules and never missed a payment. I can not advise anyone to work with them, based on my experience.
Wout · 15 March 2022
Agent replied · 23 October 2024
Dear WoutThank you for taking the time to leave us such a detailed review regarding your experience. It is disappointing to learn that you have not had a positive experience, as customer satisfaction is of the utmost importance to us.Having had the opportunity to review your records it appears that there were no reports of mould received until you requested to end your tenancy early. Had the issues been reported sooner, they could have been investigated promptly. We appreciate that ending a tenancy and moving home can be a stressful endeavour especially when there are disputes relating to a deposit. However, as managing agents for the landlord, we are obliged to follow their instructions and request the deductions that the landlord wishes. Any disputes between the landlord and the tenant are subsequently referred to the TDS for independent arbitration. The TDS rejected some of the claims against your deposit however they noted that the mould caused by condensation should have been frequently removed and the property adequately ventilated, or, the issue should have been reported to Cubitt & West.Please be assured that our staff would never intend for any customer to feel this was as treating our customers fairly and with integrity is of paramount importance. Should you wish to discuss your experience in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regards Cubitt & West
★★★★★ 1/5
TrustpilotShocking service from both cubbitt and west and TQLaw
I started a cash purchase in November 2021 it is now 14/03/2022 and still have no idea if i will ever complete this purchase. the Solicitor you recommended TQLaw is the worst of all not one single phone call from them on updates and when we call them all they can say is we have no idea when this purchase will be completed. Well my patience is running out and i will be telling them what they can do. Shocking service from both cubbitt and west and TQLaw
Robert · 14 March 2022
Agent replied · 23 October 2024
Dear Mr GrovesThank you for taking the time to leave us your feedback and we apologise for the length of time that it has taken to reply. Unfortunately we have been unable to locate you on our records from the information that you have supplied. Whilst we trust that you have now completed your purchase, should you wish to discuss your feedback in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk so that we may investigate further. Thank you.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotCubbit & West is a fantastic agency…
Cubbit & West is a fantastic agency that is always accommodating my needs. Micah Roye has been of great help with all my questions and concerns.
BORIS · 28 November 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotA great estate agent? What a Contrast!
Cubbit & West Fiveways handled the sale of our property. AN Other agent handled our purchase and bid for the selling contract... Ebba at C&W not only recommended a notably higher price, but among a stream viewings she found buyers that would pay more than the asking price!We have nothing but praise for the way Ebba and Veronica walked us through the process during selling and after - a welcome contrast to our experience with agents up the chain who would not return calls or emails, every query sent to C&W got a reply within hours, every time somebody in the office was away, the rest of the team were up to date and could access our file if we had queries (another glaring contrast to our experience with AN Other).Recommended for their ability to sell you house and their level of service throughout.
Simon · 8 March 2022
Agent replied · 23 October 2024
Thank you for your review of the Fiveways team and in particular Ebba and Veronica. They will both be delighted to hear your comments.
★★★★★ 5/5
TrustpilotLily Davis and Yasmin Fox made the…
Lily Davis and Yasmin Fox made the process of finding a flat stress-freeThey were very responsive and accommodating of my circumstances. I live far from the property of interest and they managed to facetime me and show me around the property. The viewing was efficient and informative. Really appreciate their help and patience along the process
Arch · 4 February 2023
★★★★★ 5/5
TrustpilotChoose Cubitt and Best !!!
The team at Cubitt and West have been everything you could wish for in an estate agent. The fees are competitive and the service they provide more than justifies their fees. From my initial interaction with Julian, viewings with Katarina and Tony, they work collectively as a team to ensure the best possible outcome for the buyer and seller.My property was slightly unusual in the market and they promised me that they would find me a buyer and they duly obliged. I cannot thank them enough for helping me move forward with the next stage of my property journey and would fully recommend them for both sides of your property transactions. I would say Cubitt and Best.
Henry · 7 March 2022
Agent replied · 23 October 2024
Dear HenrySo lovely to hear that your unusual property got sold with our team at the Reigate branch. Julian, Katarina and Tony are a great team and strive to ensure that you get first class service, as would be expected.Best wishes for the future and we will be sure to pass on your great review.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotZoey, what a superstar!
Zoey, what an absolute asset to Cubitt and west! Zoey, has the most friendly, lovely and bubbly personality, she was very honest and knowledgeable in her role and acted with the upmost professionalism. Zoey showed us around the property and knew answers to all the questions we asked, her communication skills were top notch and she got back to us very quickly. Thanks so much for all your help!Of all the estate agents in the area, Zoey has given the best service in my experience!
Leila · 3 March 2022
Agent replied · 23 October 2024
Good afternoon Leila,Thank-you for your kind words about the Portsmouth office of Cubitt & West and in particular Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 1/5
TrustpilotHorrendous
Horrendous, lazy agents. Great sales pitch from Leeanna up front, which is the only time you'll deal with her - Once she's "closed you" by making you feel you've built up a meaningful relationship, she's on to the next victim.The staff have no respect for your property - "Don't worry about taking off your shoes" - Do the bare minimum to get by and then when you get a buyer the progression are all part time with an abundance of annual leave! An absolute nightmare for continuity!I can't believe the audacity, and if you need to express that you're unhappy they leave you waiting forever for replies and just don't care!Please use someone else, save yourself the pain.. Choosing the right agent is as important as choosing the right solicitor, it would be a mistake to choose Cubitt & West.Beware the fake reviews on here making them look better than they are. When questioned I'm sure they'll say this is false - Happy to share my experience with you in more detail if it helps you avoid making the wrong decision..
James · 24 February 2022
Agent replied · 23 October 2024
Dear James RThank you for taking the time to leave us such a detailed review. Customer satisfaction is of paramount importance to Cubitt & West and we are always grateful to receive our customers comments on their experience.On reviewing your file, we note that you have taken full advantage of the internal complaints procedure and a successful conclusion was reached following two thorough investigations. As was documented to you, Cubitt & West staff worked hard to sell your property and we are pleased to note that your sale took just 8 weeks to exchange, which is well below average for the current period. This reinforces the level of time and effort that Cubitt & West contributed to your sale, with members of staff going so far as to contribute to house staging/cleaning in preparation for viewings. We trust that this has since reassured you that as a company we are always willing to go that extra mile when we are able to. The comments that you have referred to in respect of Leanne were her responses to questions that she was specifically asked during the appraisal, which we note that you were not present for. Thank you once more for your feedback. As we expect such high standards of service, it is always beneficial to learn areas where we can perhaps improve. We continue to wish you the very best for the future and should you wish to discuss this, or any other matter further, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk.Kind regardsCubitt & West
★★★★★ 5/5
TrustpilotVery smooth service from day one
Very smooth service from day one, if you want a service with a personal touch I recommend Micah Roye he is very professional and very helpful.
Denford · 16 November 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
Trustpilot5 star service
5 star service, Julie Bramble kept me informed all the way till exchange of contracts and completion date , Highly recommended .
Olatoye · 29 March 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about our Senior Sales Progressor Julie. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 4/5
TrustpilotRight from the beginning Jayde was…
Right from the beginning Jayde was professional and knowledgeable. She was always warm and friendly and guided us the through the process of buying our first home. Many thanks Jayde and all the best for the future.
Haley · 4 March 2021
Agent replied · 23 October 2024
Dear HayleyThank you for taking the time to leave a review of Jayde in our Caterham office. Jayde is extremely hard working and strives to provide all her customers with a professional yet personable service so will be very happy to hear your positive feedback.We wish you the very best in your new home.Kind regardsBecky JenningsOperations DirectorCubitt & West
★★★★★ 5/5
TrustpilotSelling with Claire at C&W EG
Claire was incredibly helpful and friendly throughout the process of selling our property.She went above and beyond when we ran into difficulties with our solicitor We would highly recommend her to anyone
Kim · 27 January 2022
Agent replied · 23 October 2024
Dear KimMany thanks for taking the time to give Claire of our East Grinstead branch review. She prides herself to provide the best possible service to her customers and was delighted to receive such positive feedback.Best regards,Becky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
GoogleI have just completed the selling of my fathers property through Cubitt & West. At all times they were all extremely friendly and helpful. Andy, Emma and Nik also spent time to check the property was okay as I live quite a distance away and couldn't always go myself.
Their sales coordinator, Brooke, was super and couldn't be more helpful.
It was a pleasure dealing with them all and I would thoroughly recommend them.PositiveProfessionalism
Lynne · 26 October 2022
Agent replied · 25 October 2024
Dear Lynne
Many thanks for taking the time to leave a review for Andy and his team in Leatherhead.
The team pride themselves to provide the best possible service to their customers and were delighted to receive such positive feedback.
Having a dedicated Sales Co-ordinator also really helps each sale/purchase run as smoothly as possible and it made Brooke’s day when she read your kind comments.
Your recommendations is very much appreciated.
Kind regards,
Becky Jennings
Operations Director, Cubitt & West
★★★★★ 5/5
TrustpilotWoodingdean House Sale 5*
Although a few months ago now, Sarah Haskell was our contact at C & W and made the sale of our Woodingdean home easy as pie. Nothing was to much trouble when arranging viewings at various times and always kept us updated every step of the process. Thank you and keep up the good work.
Dunstan · 9 February 2023
★★★★★ 5/5
TrustpilotMany thanks to Samara and her Team
Many thanks to Samara and her Team, Great help and assistance with the selling of my late Fathers house in Southsea.
Bob · 10 April 2023
Agent replied · 23 October 2024
Good morning,Thank-you for your kind words about the Southsea office and in particular, Samara. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 1/5
TrustpilotAgent made me wait in rain for 30 mins
Agent made me wait in rain for 30 mins. Been an hour now. I still didn't get the call. When I called, other agent picked up the call. They weren't very helpful either. You guys don't answer call after 4 pm? strange. Thank you.
Ankit · 7 December 2023
★★★★★ 5/5
TrustpilotExcellent
Hi, Anthony Manning was absolutely brilliant from start to finish, he helped us so much in getting our flat. Very kind and friendly we would definitely recommend them to anyone else.
Gary · 2 March 2022
Agent replied · 23 October 2024
Hi GaryThank you for your kind review of Anthony from our Reigate branch. We are so happy that he managed to help you secure your flat.Best wishes for the future.Kind regardsBecky JenningsOperations Director, Cubitt & West
★★★★★ 5/5
TrustpilotJulie Bramble was great
Julie Bramble was great and helped push the sale of our property through. Always available and great support.
Davey · 6 July 2023
Agent replied · 23 October 2024
Hi Davey,Thank you for leaving a review! It's great to hear how helpful Julie has been with pushing the sale of your property through.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotAlia exhibited professionalism
Alia exhibited professionalism, knowledge and understanding of our circumstances as well as the location of the areas we showed interest in. She was honest and frank in her presentations of 4 properties- back-to-back, and gave us more insights to the properties. My wife and I look forward to meeting her during our 2nd viewing of two of the properties recommended. Well done Alia.
Customer · 22 September 2023
Agent replied · 23 October 2024
Hi,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Alia, has been and how professional, knowledgeable, and understanding you've found her to be throughout your process.Best wishes,Cubitt & West.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very easy to contact.Nicola was always very helpful and quick to respond.
Sarah · 12 October 2023
Agent replied · 23 October 2024
Hi Sarah,Thank you for leaving a review! It's great to hear how excellent you found the service and how helpful our agent, Nicola, has been.Best wishes,Cubitt & West.
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