Trusted Agent profile · Leamington Spa
★★★★★
188 reviews across 2 platforms
29 Denby Buildings, Regent Grove, Leamington Spa, CV32 4NY
Sheldon Bosley Knight's office in Leamington Spa, at 29 Denby Buildings, is rated 4.5 out of 5 across 188 reviews on two platforms, including 163 Google reviews rated 4.7.
Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
1/5
GoogleQuite simply, this has been the worst transition from Andrew Granger (in Market Harborough) to their new owners, Sheldon Bosley Knight. There has been absolutely no consideration for existing clients throughout the process. …
Dear Darren, Thank you for your review and for sharing your perspective. … More
5/5
GoogleViewed a property in Leamington with Sophie and I have to leave a review because she was brilliant. She made a huge effort to arrange an appointment at a time that worked for me, communicated promptly, and had a great manner. She has definitely stood out as an estate agent that really cares. Thank you!
Hi Indira, thank you very much for your review. We’re very happy to hear you feel this way about the service you received.
5/5
GoogleDefinitely recommend the Sheldon Bosley Knight team for the best and quickest house deal. Andrew James is a professional with extensive experience and excellent communication skills!
Hi Vamsee, we're delighted to hear that. Thank you very much for recommending us.
5/5
GoogleThe team at SBK are consistently professional and reliable. They respond quickly and provide excellent support with all my tenancy needs. I have worked with Louisa for several years, and she is outstanding.
Hi Katherine, that's wonderful to hear. Thank you so much.
5/5
TrustpilotGreat service from Niraj
Niraj was absolutely amazing in helping with the tenant check-out of my rental property and sorting out some outstanding issues. He was pro-active, responsive, efficient and professional in every way. He kept me informed with the process, undertook the urgent tasks and resolved all the issues on time. Would definitely recommend dealing with Niraj.
Hi Johanna, we're delighted to hear that. Thank you very much.
5/5
GoogleFabulous estate agents. Very professional, house not only sold over asking but the communication throughout has been phenomenal. A handy ap with all the stats on how many people have clicked on the rightmove vs booked a viewing etc, always answer the phone when you call. Couldn’t be happier.
Hi Abigail, thank you very much for your review. We’re very happy to hear you feel this way about the service you received. We hope to be able to help you again in the future.
5/5
GoogleSheldon Bosley Knight, especially Louisa, was extremely helpful during our renting process. Everything went smoothly and clockwise. Special thanks to Louisa and Sheldon Bosley Knight for allowing us to view the house online and for facilitating all the paperwork from Bristol.
Thank you so much for taking the time to write such a wonderful review. We are so glad we were able to help!
5/5
GoogleI have an apartment which I have rented out for more than 20 years and during that time 1 have dealt with several lettings employees but none of them were as professional and helpful as Scott Flegg is at Sheldon Bosley Knight.
Dear Jean, Thank you so much for such a great review. It's much appreciated.
5/5
GoogleVery happy with the support provided. They were quick, friendly, and helped me secure a great flat without any hassle. Special thanks to Louisa Breen for assisting through out the process.
Hi Sachin, thank you very much for taking the time to leave us a review. We're delighted to hear that.
5/5
GoogleFrom the first interaction when the valuation was completed to the agreeing of the sale we found the whole team very knowledgable both of the market and their customers. Would highly recommend SBK Leamington Spa. Sale agreed within a week. Can’t get better than that
Hi Angela, thank you very much for taking the time to leave a review. We’re thrilled to hear your feedback. It's been a pleasure and we hope to be able to help you again.
5/5
GoogleFabulous experience working with Andy and Norma. They’re swift, warm and helpful - just what we needed through the roller coaster of some decisions that felt very big and very overwhelming. Thank you for your guidance and patience x
Hi Saniya, we’re very grateful for your kind words. It’s been a pleasure to help you with your property journey.
5/5
GoogleA wonderful residential letting team who are always working hard behind the scenes for their customers. Claire, Scott, Tamara, Louisa and Katie are all always happy to see you and make you feel welcome from the moment that you step over their doorstep. Emails and phone calls are always answered helpfully and with expert knowledge. Their landlords and tenants are their top priority and sourcing of flooring perfect for their needs. It is a delight to work with Sheldon Bosley Knight's Leamington Spa's residential letting team and we couldn't recommend them more. Well done team.
Thank you so much for your lovely review! It's much appreciated!
5/5
GoogleWith the help of Louisa Breen at SBK we have recently moved in to a rental property. Louisa made the whole process extremely simple and easy. Could not recommend more.
Dear Catherine, thank you so much for your lovely review. It's much appreciated.
5/5
GoogleHad a viewing with Andy Gibbs; excellent, genuine, straightforward agent who helped us immensely with all details regarding the property, the process and all other matters related. Highly recommended!
Hi Ishmael, we’re very grateful for your kind words and recommending us, thank you.
1/5
TrustpilotShocking from start to.... well still waiting
Shocking from start to.... well still waiting. We initially booked a viewing for a rental property. This wasn't easy for us as myself and wife both work full time so to just drop everything at the click of a finger to get time of work wasn't easy - but we did it. At short notice they cancelled our viewing due to "logistical problems in the office" they then said there diary was very full and they'll try and find us a new date. Eventually they got back to us with a new date that only my wife could attend - I couldn't due to work commitments. But they offered and agreed from this point that if we wanted to go for the property - they would make sure I got to view the property in person before we were expected to sign anything or pay anything. My wife viewed the property and we applied for it on the basis I would be able to view it before proceeding. Anyway the landlord chose us as his ideal tenants so we requested for my viewing and basically got told they were to busy, we needed to pay the holding deposit or risk loosing out to someone else. They eventually offered me a viewing for the following morning at 9am - again to short notice to get the time off work. So we reluctantly told them to bypass us as we didn't want to mess the landlord around and we weren't happy because they'd gone back on what they said. I then contacted them the next day to say I understand if the property has gone to someone else now, but if they were able to make a viewing for me the following week(something they'd promised in the first place before expecting and holding deposit or official proceeding with the property) to allow me time to give work enough notice then we could look to proceed forward. They were very rude and basically told us they didn't understand why we wouldn't go ahead initially, and that they thought our reasoning was "weird" . This wasn't the first time they were rude - multiple times on the phone and also in person to my wife in the office. They eventually told us they'd contant the landlord and get back to us... we still haven't heard anything back nearly a week later. We've been left very frustrated and annoyed by the whole experience with Sheldon Bosley Knight. Considering all of this was caused in the first place by them cancelling our initial viewing we could both attend - yes these things happen - but there whole attitude and approach since then has been disgusting. They need a serious lesson in customer service and how to talk to people. And by the looks of other reviews - we aren't the only ones who think so. Pretty sure they wouldn't have explained to the landlord how and why this whole situation panned out as it did with his "ideal tenants" 🤔 UPDATE : Conveniently the following day after posting this review - my wife received a call from SBK stating we could still proceed with the property but again requesting a holding deposit to be paid before I could view the property. Unfortunately I was at work unaware of this call, and since we had heard nothing in well over a week - we had already viewed and applied for other properties. For which moments before my wife received the call from SBK I had received a call whilst at work stating we had been accepted for so paid the holding deposit. This whole situation has been a farce and could have been avoided had there been more organisation and quality of customer service from SBK in the first place. And ultimately its caused a headache for the landlord whom im sure is oblivious as to why this has all happened and probably thinks we are just messing hin around when really its the incompetency of SBK.
Dear Shawn, we always endeavour to accommodate viewing requests as best as we can and sometimes circumstances are unfortunately outside our control. We’re sorry you felt the level of service you received was unsatisfactory. We tried to contact you on several occasions and we had hoped we could arrange this let for you. We wish you all the best in finding your next home.
1/5
TrustpilotSlooooow, problematic
Slooooow. Took nearly three weeks from agreeing to list to first advert. Sold in four days. Very poor communication with buyer meant an easy exchange took 3 months and only last minute. Avoid avoid avoid.
Dear Mr Pittaway, Thank you for taking the time to share your feedback with us. We apologise for the initial delay in getting your property onto the market. We did our best to work around your work commitments, the photographer’s availability and the amendments required to ensure you were 100% happy with the listing before it’s launch. Once live, we were delighted to secure a buyer for your home in just four days. We’re sorry you felt 12 weeks (three months) from offer acceptance to completion was slow, whereas in the current market conditions this is a fantastic result. Throughout the progression, our team remained dedicated to keeping you updated with weekly communications. We appreciate your comments and will utilise them to ensure our service is the best it can be. We are very happy that we were able to secure a buyer for your home and wish you all the very best in your next chapter. Best regards, Gary and The Sheldon Bosley Knight Team
5/5
GoogleOur go to agent in Leamington. The team have always been very professional and attentive to detail. We have only had positive experiences with them all. Many thanks to Claire, Louisa, Tamara and Katie for providing a superb service which I am very happy to recommend!
Hello Sainick, Thank you so much for your wonderful review! We are thrilled to hear that you’ve had consistently positive experiences with our team in Leamington. I will ensure that your kind words get passed onWe truly appreciate your trust and recommendation, and we look forward to continuing to provide you with excellent service in the future. Many thanks again! Kind regards Ana Lemos Director's Office
1/5
TrustpilotThis company (Coventry)manipulates the…
This company (Coventry branch) manipulates chronology, and facts. They lie whenever it suits them! They are not human beings, but ruthless psychopaths lying so brazenly and unscrupulously! I hope one day you feel the full, fitting weight of the humiliation on your own shoulders and back! I can't believe God could create such beings! I pray that I will be protected from such people in the future!
Dear Vesela, We are disappointed you felt the need to leave this review. You were served an eviction notice due to being significantly in arrears with the rent. As a result, you were given six weeks’ notice of the bailiff’s appointment allowing ample time to pack your belongings. Having chosen not to use this time, you were then given a brief period to return to the property to collect your belongings which, after various delays on your part, the landlord took time to meet you on a Sunday to help enable this. The landlord arranged for your items to be moved into one room, which you were told about, so they would be easier for you to collect and so the landlord could start to redecorate the property to be able to let it again. You were given several opportunities to collect your belongings sooner and the landlord was very fair given the circumstances.
5/5
GoogleThe best communicators within the whole process. Marketing and sale progress-chasing was second to none, which is a great stress reducer. Thanks so much, highly recommended.
Hi Andy, thank you very much for taking the time to leave us a review. We’re very grateful for your kind words and recommending us, much appreciated.
5/5
GoogleJust moved into a new property in Leamington, Sheldon Bosley Knight were fantastic, they answered all my questions and were incredibly responsive. I mainly spoke to a lady called Chloe, who was great, but when I did speak to others, everyone was so lovely. A very easy and smooth process!
Hi Sophie, we're delighted to hear that. Thank you very much. We hope you're very happy in your new home.
1/5
TrustpilotThoroughly negative experience…
Thoroughly negative experience (staff!), we cannot recommend and advise anyone to chose another agent, there's plenty of choice in Harborough!
Dear Jon, Unfortunately, we have been unable to identify you on our system. If this relates to a letting property, this area of the business is now handled by SBK Lettings and not Sheldon Bosley Knight. The Managing Director of SBK Lettings in Market Harborough would appreciate the opportunity to look into this matter further and understand what has happened so that they can assist you where possible. Please contact the office on 01858 451240 and ask to speak to Sophie Biddle, directly. Thank you.
5/5
GoogleI had a great experience working with Andy Gibbs. They were professional, responsive, and incredibly helpful throughout the process. I really appreciated their support and clear communication. I would highly recommend them to anyone looking for a reliable and trustworthy estate agent.
Hi Burcu, we’re delighted to hear this. Thank you very much for taking the time to leave a review.
5/5
GoogleBecky showed us around a lovely house in Leamington. She was very well prepared with the facts of the house. Thank you!
Hi Sandeep, we’re delighted to hear this. Thank you very much for taking the time to leave a review.
5/5
GoogleSBK helped us sell our rental property this summer and after many years of property investment I have to say it was by far the best experience we have had. Bethany and the team drove the process fantastically, communicating at every step and minimising any delays throughout.
Hello Nick, Thank you for taking the time to leave us an five-star review. I am glad you had a smooth experience with selling you rental property and your lovely words about Bethany and the team. Kind Regards Ana Lemos Director's Office
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
