Trusted Agent profile · Leamington Spa
★★★★★
147 reviews across 2 platforms
29 Denby Buildings, Regent Grove, Leamington Spa, CV32 4NY
Sheldon Bosley Knight's office in Leamington Spa, at 29 Denby Buildings, is rated 4.4 out of 5 across 147 reviews on two platforms, including 122 Google reviews rated 4.6.
Every review we hold for the Leamington Spa office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen James showed us around this…
When James showed us around this property me and my partner fell it in love with it! After viewing it the landlord accepted us and said we could move it on the 14th November! Never been happier, hoping it’s our forever home! Thank you James 😃
Hi Terry, this is wonderful to hear. Thank you very much for your review and we hope you're very happy in your new home.
5/5
GoogleWe had a really positive experience renting our new home through Sheldon Bosley Knight. From start to finish, the process was smooth, professional, and well-organised. The team was responsive and helpful at every stage, always quick to answer questions and provide clear guidance, which made what can often be a stressful process feel straightforward and manageable. We especially appreciated how transparent and efficient everything was, from arranging viewings to completing the paperwork. The staff were friendly and approachable, and it was clear that they genuinely cared about ensuring a good experience for tenants. Overall, we’re very happy with the service we received and would definitely recommend Sheldon Bosley Knight to anyone looking to rent a property. Thank you for helping us secure our new home so seamlessly!
Thank you, Elena, reviews like this absolutely make our day! We're so pleased you feel like this about the service you received. Thank you very much for your kind words and recommending us.
1/5
GoogleQuite simply, this has been the worst transition from Andrew Granger (in Market Harborough) to their new owners, Sheldon Bosley Knight. There has been absolutely no consideration for existing clients throughout the process. …
Dear Darren, Thank you for your review and for sharing your perspective. … More
5/5
GoogleDefinitely recommend the Sheldon Bosley Knight team for the best and quickest house deal. Andrew James is a professional with extensive experience and excellent communication skills!
Hi Vamsee, we're delighted to hear that. Thank you very much for recommending us.
5/5
GoogleThe team at SBK are consistently professional and reliable. They respond quickly and provide excellent support with all my tenancy needs. I have worked with Louisa for several years, and she is outstanding.
Hi Katherine, that's wonderful to hear. Thank you so much.
5/5
TrustpilotGreat service from Niraj
Niraj was absolutely amazing in helping with the tenant check-out of my rental property and sorting out some outstanding issues. He was pro-active, responsive, efficient and professional in every way. He kept me informed with the process, undertook the urgent tasks and resolved all the issues on time. Would definitely recommend dealing with Niraj.
Hi Johanna, we're delighted to hear that. Thank you very much.
5/5
GoogleSheldon Bosley Knight, especially Louisa, was extremely helpful during our renting process. Everything went smoothly and clockwise. Special thanks to Louisa and Sheldon Bosley Knight for allowing us to view the house online and for facilitating all the paperwork from Bristol.
Thank you so much for taking the time to write such a wonderful review. We are so glad we were able to help!
5/5
GoogleI have an apartment which I have rented out for more than 20 years and during that time 1 have dealt with several lettings employees but none of them were as professional and helpful as Scott Flegg is at Sheldon Bosley Knight.
Dear Jean, Thank you so much for such a great review. It's much appreciated.
5/5
GoogleVery happy with the support provided. They were quick, friendly, and helped me secure a great flat without any hassle. Special thanks to Louisa Breen for assisting through out the process.
Hi Sachin, thank you very much for taking the time to leave us a review. We're delighted to hear that.
5/5
GoogleA wonderful residential letting team who are always working hard behind the scenes for their customers. Claire, Scott, Tamara, Louisa and Katie are all always happy to see you and make you feel welcome from the moment that you step over their doorstep. Emails and phone calls are always answered helpfully and with expert knowledge. Their landlords and tenants are their top priority and sourcing of flooring perfect for their needs. It is a delight to work with Sheldon Bosley Knight's Leamington Spa's residential letting team and we couldn't recommend them more. Well done team.
Thank you so much for your lovely review! It's much appreciated!
5/5
GoogleWith the help of Louisa Breen at SBK we have recently moved in to a rental property. Louisa made the whole process extremely simple and easy. Could not recommend more.
Dear Catherine, thank you so much for your lovely review. It's much appreciated.
1/5
TrustpilotShocking from start to.... well still waiting
Shocking from start to.... well still waiting. We initially booked a viewing for a rental property. This wasn't easy for us as myself and wife both work full time so to just drop everything at the click of a finger to get time of work wasn't easy - but we did it. At short notice they cancelled our viewing due to "logistical problems in the office" they then said there diary was very full and they'll try and find us a new date. Eventually they got back to us with a new date that only my wife could attend - I couldn't due to work commitments. But they offered and agreed from this point that if we wanted to go for the property - they would make sure I got to view the property in person before we were expected to sign anything or pay anything. My wife viewed the property and we applied for it on the basis I would be able to view it before proceeding. Anyway the landlord chose us as his ideal tenants so we requested for my viewing and basically got told they were to busy, we needed to pay the holding deposit or risk loosing out to someone else. They eventually offered me a viewing for the following morning at 9am - again to short notice to get the time off work. So we reluctantly told them to bypass us as we didn't want to mess the landlord around and we weren't happy because they'd gone back on what they said. I then contacted them the next day to say I understand if the property has gone to someone else now, but if they were able to make a viewing for me the following week(something they'd promised in the first place before expecting and holding deposit or official proceeding with the property) to allow me time to give work enough notice then we could look to proceed forward. They were very rude and basically told us they didn't understand why we wouldn't go ahead initially, and that they thought our reasoning was "weird" . This wasn't the first time they were rude - multiple times on the phone and also in person to my wife in the office. They eventually told us they'd contant the landlord and get back to us... we still haven't heard anything back nearly a week later. We've been left very frustrated and annoyed by the whole experience with Sheldon Bosley Knight. Considering all of this was caused in the first place by them cancelling our initial viewing we could both attend - yes these things happen - but there whole attitude and approach since then has been disgusting. They need a serious lesson in customer service and how to talk to people. And by the looks of other reviews - we aren't the only ones who think so. Pretty sure they wouldn't have explained to the landlord how and why this whole situation panned out as it did with his "ideal tenants" 🤔 UPDATE : Conveniently the following day after posting this review - my wife received a call from SBK stating we could still proceed with the property but again requesting a holding deposit to be paid before I could view the property. Unfortunately I was at work unaware of this call, and since we had heard nothing in well over a week - we had already viewed and applied for other properties. For which moments before my wife received the call from SBK I had received a call whilst at work stating we had been accepted for so paid the holding deposit. This whole situation has been a farce and could have been avoided had there been more organisation and quality of customer service from SBK in the first place. And ultimately its caused a headache for the landlord whom im sure is oblivious as to why this has all happened and probably thinks we are just messing hin around when really its the incompetency of SBK.
Dear Shawn, we always endeavour to accommodate viewing requests as best as we can and sometimes circumstances are unfortunately outside our control. We’re sorry you felt the level of service you received was unsatisfactory. We tried to contact you on several occasions and we had hoped we could arrange this let for you. We wish you all the best in finding your next home.
1/5
TrustpilotSlooooow, problematic
Slooooow. Took nearly three weeks from agreeing to list to first advert. Sold in four days. Very poor communication with buyer meant an easy exchange took 3 months and only last minute. Avoid avoid avoid.
Dear Mr Pittaway, Thank you for taking the time to share your feedback with us. We apologise for the initial delay in getting your property onto the market. We did our best to work around your work commitments, the photographer’s availability and the amendments required to ensure you were 100% happy with the listing before it’s launch. Once live, we were delighted to secure a buyer for your home in just four days. We’re sorry you felt 12 weeks (three months) from offer acceptance to completion was slow, whereas in the current market conditions this is a fantastic result. Throughout the progression, our team remained dedicated to keeping you updated with weekly communications. We appreciate your comments and will utilise them to ensure our service is the best it can be. We are very happy that we were able to secure a buyer for your home and wish you all the very best in your next chapter. Best regards, Gary and The Sheldon Bosley Knight Team
5/5
GoogleOur go to agent in Leamington. The team have always been very professional and attentive to detail. We have only had positive experiences with them all. Many thanks to Claire, Louisa, Tamara and Katie for providing a superb service which I am very happy to recommend!
Hello Sainick, Thank you so much for your wonderful review! We are thrilled to hear that you’ve had consistently positive experiences with our team in Leamington. I will ensure that your kind words get passed onWe truly appreciate your trust and recommendation, and we look forward to continuing to provide you with excellent service in the future. Many thanks again! Kind regards Ana Lemos Director's Office
1/5
TrustpilotThis company (Coventry)manipulates the…
This company (Coventry branch) manipulates chronology, and facts. They lie whenever it suits them! They are not human beings, but ruthless psychopaths lying so brazenly and unscrupulously! I hope one day you feel the full, fitting weight of the humiliation on your own shoulders and back! I can't believe God could create such beings! I pray that I will be protected from such people in the future!
Dear Vesela, We are disappointed you felt the need to leave this review. You were served an eviction notice due to being significantly in arrears with the rent. As a result, you were given six weeks’ notice of the bailiff’s appointment allowing ample time to pack your belongings. Having chosen not to use this time, you were then given a brief period to return to the property to collect your belongings which, after various delays on your part, the landlord took time to meet you on a Sunday to help enable this. The landlord arranged for your items to be moved into one room, which you were told about, so they would be easier for you to collect and so the landlord could start to redecorate the property to be able to let it again. You were given several opportunities to collect your belongings sooner and the landlord was very fair given the circumstances.
5/5
GoogleJust moved into a new property in Leamington, Sheldon Bosley Knight were fantastic, they answered all my questions and were incredibly responsive. I mainly spoke to a lady called Chloe, who was great, but when I did speak to others, everyone was so lovely. A very easy and smooth process!
Hi Sophie, we're delighted to hear that. Thank you very much. We hope you're very happy in your new home.
1/5
TrustpilotThoroughly negative experience…
Thoroughly negative experience (staff!), we cannot recommend and advise anyone to chose another agent, there's plenty of choice in Harborough!
Dear Jon, Unfortunately, we have been unable to identify you on our system. If this relates to a letting property, this area of the business is now handled by SBK Lettings and not Sheldon Bosley Knight. The Managing Director of SBK Lettings in Market Harborough would appreciate the opportunity to look into this matter further and understand what has happened so that they can assist you where possible. Please contact the office on 01858 451240 and ask to speak to Sophie Biddle, directly. Thank you.
5/5
GoogleSBK helped us sell our rental property this summer and after many years of property investment I have to say it was by far the best experience we have had. Bethany and the team drove the process fantastically, communicating at every step and minimising any delays throughout.
Hello Nick, Thank you for taking the time to leave us an five-star review. I am glad you had a smooth experience with selling you rental property and your lovely words about Bethany and the team. Kind Regards Ana Lemos Director's Office
5/5
GoogleReally great agency, always quick to respond and attentive to everyone’s needs. Special thanks to Scott for consistently being so helpful!
Hi Esther, that's great to hear. Thanks so much.
5/5
GoogleFrom start to finish, working with Andrew, Norma, Sophie and Becky was an absolute pleasure. Highly professional, with continual updates and useful feedback throughout. Easy to use marketing media and accessible technology provided relevant information and a transparent overview of progress. Swiftly achieved a sale from acceptance of offer to completion. Friendly, helpful and efficient and I have heard nothing but positive comments from a number of other satisfied vendors and purchasers. Thank you. Rebecca, Leamington SpaPositiveResponsiveness, Professionalism
Hi Rebecca, Thank you for taking the time to review us and for your 5-star review. We are pleased to hear that you found Andrew and the team a pleasure to work with and that they kept you in the loop throughout the whole process. Our interactive PropertyFile portal is definitely a great way to keep our clients on the same page with us and provides you complete transparency, so we are glad that you found this tool helpful. We wish you all the best
5/5
GoogleAlways r3ceibed excellent service from the whole team , particularly Scott who has been our main contact over the years.
Dear Martin, thank you so much for your five star review. It's much appreciated!
5/5
GoogleGreat Experiece with Chloe and the entire SBK team. Everyone is helpful in answering the queries no matter what they are. Especially as someone who has moved into UK for the first time, the letting process was comparatively smooth. Highly recommend SBK.
Hi Anurag, we're delighted to hear you feel that way about the service you received. We hope you're very happy in your new home.
1/5
GoogleThank you to Sheldon Bosley Knight, that we have to pay for Council when we already moved from flat. We had to move because of coronavirus, we didn't get deposit, i agreed. We cancelled all our bills and Council, they cancelled our payments, then agency contact them, that we moved few weeks later then we moved. Flat was in better condition than we moved, walls was painted and carpet were cleaned. Agency never had problems with me and my partner. Thank you very much!
Hi Justyna. We are sorry to hear you are disappointed with us in that you had to pay council tax after you left. If you could email me on jmorton@sheldonbosleyknight.co.uk we can arrange a time to talk and look to get a resolution on this matter for you.
1/5
GoogleI applied for a viewing on a rental property in leamington spa. After submitting all my details and being enigble by meeting all the requirements, I received an email stating that the Landlord doesn't want to rent to older couples ( only young people or single occupants, for a 2 bedroom property) And no people with children. This is unlawful discrimination under the equality act 2010 towards age and children. My first experience with this letting agency and an unpleasant one. Very cheeky and smart not to put this information in the listing description of the property( because it's illegal and they know that) . But they made a mistake to put these illegal requirements in writing/ email. I will take this matter further to the legal ombudsman. I'm wondering what they discrimate against more!? Avoid, unless you want to be treated unfairly.
Hello Ashley, Thank you for sharing your concerns. We understand how important it is to provide fair and equal opportunities for all prospective tenants, Please accept our apologies for any frustration or any misunderstanding that may have occurred. To clarify, there were a large number of applications for the property, and the landlord chose the tenant they felt was the best suited for their specific needs. While the landlord’s preferences were shared with you, we want to emphasize that this decision was based on their requirements, not on any unlawful discrimination. We did explain the reasoning behind this in our communications and remain committed to providing transparent and fair service. Please feel free to reach out if you would like to discuss this further, and we apologize again for any frustration this situation has caused. We remain committed to providing excellent service and treating all individuals fairly. Kind Regards Ana Lemos Director's Office
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
