Connells Leamington Spa reviews

★★★★★ 5/5

Google

Have been really impressed with the service I've received from Connells, Lucy and the team have been very helpful and professional - they always go the extra mile!

Jagjit · 17 June 2021

★★★★★ 5/5

Google

Unbelievable easy letting experience. I would highly recommend the Connells' lettings team at the Leamington Spa branch who manages to provide support at all times, tends to all concerns, and are open to solve any issue it may arise during the process. As a non-UK resident, I thought that letting was going to be a hard trial to overcome (as it is for many in other countries), however, the process couldn't be any more easy thanks to the help we got from the Connells lettings team. Kudos to Rebecca, Ellie, Selina, and all the lettings team!

Enrique · 17 June 2020

★★★★★ 5/5

Google

Great experience with Connells agency. Staff Always helpful and polite. Highly recommended 👌🏻👌🏻👌🏻 …

Monika · 17 April 2024

★★★★★ 5/5

Google

Great viewing today with Irine from Connells Leamington Spa, excellent customer service would recommend!

Jeremy · 17 April 2024

★★★★★ 5/5

Google

I have been very impressed with Connels Letting department. Both Selina and Leanne have been friendly, super proactive and have done a fantastic job with getting my flat let within 6 days of it going on the market. This is even more impressive considering that another letting agent in the area struggled to get any viewings for two months prior. Then once I moved over to Connels I had two offers within a week. Incredible!

Bas · 17 June 2021

★★★★★ 5/5

Google

Can’t fault the Lettings team. Fantastic service! Great communication received with honest advice and guidance from Becky. The information pack was extremely handy.

Charlotte · 19 March 2025

★★★★★ 5/5

Google

Hi We were very happy with our letting experience . Leanne was very friendly and always responded very quickly. I would happily recommend to my friends.

Kashif · 17 June 2021

★★★★★ 5/5

Google

Many thanks to Shaun and team for helping us over the past 9 months with buying our first home, the support from Connells has been fantastic!

Jack · 17 June 2021

★★★★★ 5/5

Google

Selina and Leanne regularly go above and beyond their remit to take care of my property and my tenants.

Lewis · 19 November 2023

★★★★★ 5/5

Google

Very happy with the way that the Leamington Spa branch handle our rental property. We get a great personal service from Beccy Davison, who is very quickly on top of any issue until it is resolved. She does a good job of keeping us informed of the status of things and can track down and coordinate any number of trades to carry out work or to sell and install white goods - things that we could not possibly coordinate from where we are. We find dealing with the branch, with Selina Egan and with Beccy Davison to be the best way to manage our property and we have complete confidence in them both - which is a much better experience than we get from Head Office.

Ian · 18 June 2019

★★★★★ 5/5

Google

Excellent service especially Abigail Morgan who responded really quickly and pleasantly. The whole process regarding rental was handled very well by the office teamPositiveResponsiveness, Professionalism

Carina · 17 June 2021

★★★★★ 5/5

Google

If Carlsberg made mortgages, Shaun would be probably the best broker in the world. Friendly, swift, flexible and helpful, I would recommend him to anyone.

Henri · 17 June 2021

★★★★★ 5/5

Google

Very impressed with the service given by Connells in Leamington. Friendly, efficient, professional and knowledgeable. When ever I called the office no matter who answered the phone they were always helpful, friendly and polite. From selling our home to buying our new home I can not fault the service we received. I would highly recommend them.

Jo · 17 June 2023

★★★★★ 5/5

Google

Ah these guys are the best. From mortgage advice and buying my first home to selling quickly at a great price, Lucy and the team have always looked after me well.

Jake · 18 June 2019

★★★★★ 5/5

Google

Happy viewing with Irine from lettings. Good customer relationship.

Folami · 17 May 2024

★★★★★ 1/5

Google

Terrible customer service of 'paying' tenants. 3 months of reporting property repair issues ignored, passed on and forgotten on several occasions. This tells me it's an intentional abuse of their position as an estate agent towards their customers. Arrogant to the level of Sith empirical rule, as useful as a blind bird watcher. I often wonder how they get dressed in the morning without having a 'contractor' do it for them. The worst estate agents I have ever had the misfortune to deal with.

Carl · 18 June 2018

★★★★★ 1/5

Google

Awful, awful company. I vacated my rental property nearly 6 weeks ago and despite my Landlady completely happy to return my deposit in full I am still waiting for Connells to repay me. I have also been threatened with legal action by the energy company Connells contract for Gas/electric for energy used AFTER I left the property (even though I’d changed suppliers 6 months earlier). I asked Connells to amend the account 3 weeks ago and they said they would. Spoke to the energy supplier today and nobody from Connells have been in touch with them. They lied from the outset regarding rent on the property and did absolutely nothing to justify their fees. I’m a landlady myself and I would never treat a tenant as they do. I have been spoken to rudely and in a dismissive manner by several of the staff while trying to get my deposit returned and they really seem to think tenants are a lower life form. I would never use this company again, I recommend if you’re looking for a rental property in the area to avoid anything Connells are letting. Unless of course you want to experience weeks of phone calls/emails to get back your own money! One star given only so I could post this review as a warning to others. They deserve NONE.

Els · 18 June 2018

★★★★★ 5/5

Google

Becky Crow on lettings is always very thorough and helpful

Lucy · 17 April 2024

★★★★★ 5/5

Google

Leanne Beverley, who manages properties in Leamington, was extremely helpful in addressing issues I had at my rental house.

Jignesh · 20 September 2023

★★★★★ 5/5

Google

We used connells to sell our house and they were great all the staff were really helpful and friendly making it a smooth sale! I also used Raj for my mortgage and have to say his service has been faultless throughout the whole process! He is dedicated to his job and goes the extra mile to ensure his clients are happy 😊 A big thanks to the team at Connells Leamington!

Rheanna · 17 June 2021

★★★★★ 1/5

Google

Avoid at all cost, it will cost you if you don't. I am talking from experience, unfortunatley a bad experience. Selina is very professional but Connells are no better than corporate thieves.

Neville · 18 June 2017

★★★★★ 1/5

Google

Connells Letting Leamington Spa are dishonest, condescending and manipulative. They treat their tenants with disgust. Their customer service is disrespectful and patronising. Suffered in person on many occasions and as a witness to other tenants whilst in their office. Unfortunately, this is the nature of their office. It exudes through every level from management to the agents. Many complaints have been lodged, but to no avail. Management fail to see the problem and so the poor service continues. Initially agreed to a 6 monthly rolling contract only to be told on renewal that the landlord wanted a 12 month contract with 2 month break clause! Beware of the verbal agreements as they're only interested in getting a signed contract. Landlord tried to claim for damages and cleaning from our deposit without good reason. End of Tenancy checkout report stated very good level of cleanliness and was 'as per check in inventory'. We took them to the Tenancy Deposit Scheme (TDS) to recoup the deposit and the adjudicator awarded us the full amount. Recouping the money was not the aim it was the principle of the matter. Connells hide behind the view that they are acting on behalf of the landlords and are powerless to their demands. However, they fail in their duty to advise them adequately on practical matters. This often leads to unnecessary additional costs for the landlord when cases are brought to the TDS. Instead of penalising good tenants, perhaps listen and treat us with respect and you may retain some.

Blue-Sky · 18 June 2017

★★★★★ 1/5

Google

Poor service, very slow to get maintenance work sorted, poor communication when renewing the contract and going through the leaving procedure. As an example, they rang to ask if we would allow our flat to be viewed that afternoon (so not giving the 24 hours notice as required). We said yes to this, but in the end there was no viewing and they never called back to inform us of this. It took them 6 weeks to organise fitting a new oven when ours broke, 4 weeks to replace the shower over the bath and 4 weeks to repair the immersion heater. Very glad my next estate agent is not Connells.

Tom · 18 June 2017

★★★★★ 5/5

Google

Although I didn't get an apartment, I was particularly pleased with the effort of one of the staff, Heather Gair, to get me different options for accommodation. She was kind enough to send me options that matched my search criteria even after I missed out on my initial choices. My sincere thanks and recommendation.

Mike · 17 June 2023