Trusted Agent profile · Lawford
★★★★★
288 reviews across 3 platforms
2 Station Rd Manningtree, Lawford, CO11 1AA
Part of Fenn Wright, see every office.
Fenn Wright's office in Lawford, at 2 Station Rd Manningtree, is rated 4.6 out of 5 across 288 reviews on three platforms, including 80 Google reviews rated 4.6.
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Every review we hold for the Lawford office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic Customer Service
I’d strongly recommend using Fenn Wright. Not only did I sell two houses with them, but I also bought another through them. I found them to be excellent at communicating when it came to the multiple viewings of our properties, and very good at working out what type of property I wanted to view. A big thank you to Chris and his team for the sales and the purchase.
5/5
TrustpilotKyle and the team were great
Kyle and the team were great! They were attentive, responsive and Kyle especially did everything he could to get us to the finish line. Alfie did a fab job with photography as well. Would recommend 5*
5/5
GoogleHelen was very helpful in progressing the purchase of our new property as a FTB. We had a few things that cropped up towards the end of the process but Helen ensured to keep us updated sometimes even on her day off and late in the evenings. Thank you for your help
Hi Ruby, thank you for your great feedback which has been passed on to Helen and the team. Thanks, Caroline
5/5
TrustpilotThank you to Fenn Wright!
Cannot thank David and Chris for all their support and guidance during the efficient sale of our house. We couldn’t be happier with the service we received. Much appreciated!
5/5
GoogleThe Fenn Wright team were a great choice to help us sell our property. Their service was responsive and professional and they were fantastic communicators with all stakeholders, which made the overall experience as smooth as it could have been. Would highly recommend. Special thanks to Helen, Kaleigh and Tony.
Hi Harry, thank you for your great review which has been passed on to Helen, Kaleigh and the team. Thanks, Caroline
1/5
TrustpilotVery shocking customer service
Very shocking customer service. Viewed a property to rent and waited over an hour outside the front door to be told they didn't have access and was watching the locksmith trying to get into the property as they didn't have access for whatever reason. We waited over an hour as we really liked the look of the property from the photos online. We entered and at first was nice until we entered upstairs which was so damage and a horrendous standard to even show potential renters. There were red stains on carpets, filthy bathrooms, damaged walls and looked like the previous tenants has tried to rewire the house themselves as all the walls were botched. We liked the area and phoned Fenn Wright that we was dissapointed as they advertised the property with photos of a brand new house and since then its had damage and this is false representation and the lettings lady just said the landlord does not pay for end of tenancy inspection. But we asked if these problems would be rectified before new tenants but they kept fobbing us off with saying they would ring back but never did! We could of literally of walked into anything if the property had never been checked from previous tenants and used a locksmith to get in on the time of our viewing appointment. Extremely unprofessional. We then emailed them, sent messages to online chat and phoned numerous times to put our interest forward to be told they would contact us back but they never did or acknowledged our email. This service is shocking and especially fobbing off potential renters is just horrific when they are asking for so much rent monthly as well. Poor customer service from Fenn Wright and I certainly wouldn't want to use them in the future!
5/5
TrustpilotWe bought our house through Fenn…
We bought our house through Fenn Wright. We would like to thank the team at the Felixstowe office for their patience with our viewing appointments. In particular, Debbie Oliver the Sale Progressor, was excellent with her perseverance and positivity and commitment with her time, patience and sheer dedication to getting our purchase achieved. Given the importance of exchange and completion, Debbie projected calmness and positivity throughout. We really felt Fenn Wright cared because of her wonderful professionalism. Very good work all round.
5/5
GoogleHappy with service received. I found Kaleigh and Ben very helpful and always spoke with interest in client and property. Luckily it didn't take too long to sell, so no real difficulties, fairly straightforward sale. Very grateful for help received.
Hi Carole, thank you for your great review which has been passed on to Kaleigh, Ben and the team. We appreciate you taking the time to write a review. Thank you. Ann-Marie
5/5
TrustpilotFantastic!
We've just sold our house and bought our new house through Fenn Wright in Felixstowe, and they have been absolutely brilliant! Our main contact has been Charley, who has been so on the ball and efficient, knowing exactly what we were looking for and dealing with everything so smoothly! We went on the market end of January, accepted an offer end of March, and moved the end of April! As well as Charley we've been dealing with Ruby, Jazmin and Sienna, and they've all been super helpful and professional. We can't thank you enough!
5/5
TrustpilotFantastic
I bought my house through Fenn Wright & they couldn’t have been more helpful. Constantly on the ball, chasing the right people at the right time to help speed up the process. The communication was excellent too and was consistent throughout, they reassured me at every hurdle and explained anything that might be confusing. I could not recommend these people enough, especially Kirsty. She was absolutely wonderful and a pleasure to buy my house through. Her customer skills are outstanding and she was incredibly helpful throughout. Thank you
5/5
TrustpilotKirsty King-Queen of Agents
Cannot recommend fenn wright as an estate agent. Kirsty is an absolute super star and should be praised for the work she does!
5/5
GoogleCouldn't recommend more! We dealt with John, Steve and Kaleigh at the Brantham Heights site and they were all amazing from start to finish. Very informative and just overall lovely people offering great service.
Hi Kristi, many thanks for your review which has been passed to the team at Brantham Heights, Stella.
5/5
TrustpilotWe appointed local Fenn Wright office …
We appointed local Fenn Wright office for the sale of my late Mothers house and from valuation through to final sale they were very professional and provided frequent updates on proceedings. All team members were helpful and polite and they always called back with information when required. I would definitely recommend their services for the sale / purchase of a property.
5/5
TrustpilotA Smooth Buying Experience Thanks to Kirsty
I recently bought a property through Fenn Wright, and I’m very happy with the service I received. I was a buyer, and Kirsty kept me updated every week without fail, which made the whole process feel much smoother and far less stressful.
5/5
GoogleI cannot praise the staff at Fenn Wright enough. Our purchase was long drawn out because of the lower part of the chain, while we were getting anxious Steve Lillistone was always reassuring us. With his close relationship with the developers of our bungalow all finally happened. Thank you Steve and of course Kelsey for all your efforts and understanding. Brian & Deb Clarke
Hi Brian, many thanks for your lovely review which has been passed to Steve and Kelsey. Thank you, Stella
5/5
TrustpilotWe cannot speak highly enough of the…
We cannot speak highly enough of the service we received from Kirsty King at Fenn Wright. From the very beginning, she was incredibly approachable and made us feel at ease throughout the entire process. Kirsty's professionalism and expertise were evident at every step, and her ability to connect us with the seller so efficiently was truly remarkable.She went above and beyond to ensure everything went smoothly, and her patience, even when we had countless questions, was greatly appreciated. It's clear that Kirsty is not only amazing at what she does, but also genuinely cares about her clients. Fenn Wright is incredibly lucky to have her on their team. We are so grateful for her help and wouldn't hesitate to recommend her to anyone looking to buy or sell a property.Thank you, Kirsty, for making this experience such a positive one!
5/5
GoogleI would highly recommend using Fenn Wright, my experience with them was outstanding. Nothing was ever too much and always polite and friendly. I have finally just got into my new home but I would not be here if it wasn't for Helen, she was my rock and done everything possible to help with my purchase of my home. What a great team they all are, thankyou so much for all you have done, I can now enjoy my new home and relax 😀😊
Hi Paula, thank you so much for your wonderful feedback which has been passed on to Helen and the team. We hope you will be very happy in your new home! :-) Thanks, Caroline
5/5
TrustpilotThe team care…
The team are very friendly and helpful at every stage.Kirsty went above and beyond to help us reach the end goal and move before Christmas! Highly recommend Fenn Wright Stanway not a pushy sales oriented team, they genuinely care!
5/5
GoogleDedicated staff, especially Helen, who kept us informed every week of the progress of our sale. They were very diligent in keeping the chain together and moving forward to completion.
Hi Jon, thank you for your great feedback which has been passed on to Helen and the team. Thank you, Caroline
5/5
TrustpilotI am a tenant renting through Fenn…
I am a tenant renting through Fenn Wright and a few maintenance issues have cropped up over the last few months. Jake Richardson in the property management team has been so helpful, always getting in touch super quick - quicker than i'd expect from a really big , busy lettings team and really good at communicating and keeping tenants updated. He has made the process of getting things repaired so easy , and smooth. Thank you Jake and also Roseann and Ross and the rest of the Fenn Wright team. Always very organised and super helpful.
5/5
TrustpilotDavid was Great
If you have the pleasure of dealing with David, you’re in the best hands. Bought a home with his help and guidance in a very quick amount of time. He always communicated well and there was never a delay he couldn’t handle and push through
5/5
GoogleMel has been so lovely and helpful whilst I was renting in manningtree! Very good communication and really understanding. Thanks for all your help x
Hi Poppy, many thanks for your review which has been passed to Mel and the property management team, Stella.
5/5
TrustpilotFriendly and super professional team
We used Fenn Wright for the sale of our flat in West Bergholt recently. From the initial contact and really impressive photographs (the flat looked stunning on Rightmove), through to completion we had regular updates to keep us in the loop throughout the sale. We were absolutely amazed that they sold our flat within a few days, despite it being Winter just before Christmas! We would whole heartedly recommend Kirsty, Paul and all the Fenn Wright team for their professionalism and attention to detail. Thank you so much, we greatly appreciate your hard work!
5/5
GoogleThank you to Tony and the team who have been professional throughout our sale. From valuation when Tony arrived with a market pack to the ups and downs of Brexit and Covid-19. The team carried out all viewings and relayed questions or offers promptly. Once a sale was agreed Tony and Karl kept in contact to ensure communication back to our buyer and assisted with advice for our tricky purchase. Without their help we would not have made it to exchange day! Many thanks, Annabel and Martin
Hi Martin, thank you for your fantastic feedback and glad all went well, thank you, Caroline
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Tell us what you need and we'll put you in touch. Fenn Wright hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lawford.
