Trusted Agent profile
★★★★★
171 reviews across 2 platforms
6A High Street, Launceston PL15 8ER
Millerson's Launceston office at 6A High Street is rated 4.7 out of 5 across 171 reviews on two platforms, including 170 Google reviews rated 4.7. The 1 Facebook count is for the whole business. Checked 9 October 2026.
Every review we hold for the Launceston office, from every platform, shown as written. First names only.
5/5
GoogleEllie was very knowledgeable about the property she showed us and was able to answer all of our questions. Despite it being a cold, wet day she was enthusiastic (or appeared to be 🙂) about showing us around the extensive outside areas. Buying a house is very difficult during the pandemic, but Millerson's Covid policy was very clear.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleNic and his team delivered a truly professional service and nothing was too much trouble. From valuation to sale we were well informed at every stage and the team are enthusiastic and so helpful and it helps that their internal communication is as good as their communication with their customers. Thank you for your brilliant service Nic, Ellie, Lesley and the team. Would highly recommend.
5/5
GoogleCouldn’t thank Millersons enough for there professional help with getting us out first home. Everyone in the Launceston branch was very helpful and responsive. Nic and Ellie were both 5 star service, and we look forward to being able to use millersons in the future, we would 100% recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCouldn't be more pleased by the service and kindness shown by members of Millerson, especially Faye who really knew how to make me feel at home and comfortable for what can be a stressful time as searching for my forever home. Thanks again!
1/5
FacebookMillerson - St Ives This was the worst experience our family has ever had with a property agency, having collectively rented over 15 different properties over a period of about 25 years. In the end, we were desperate to leave and put the whole horrible episode behind us. As a brief summary - the agents we dealt with, but notably TOBY LAKE, were rude, arrogant, unprofessional, apathetic, sarcastic, nonchalant and so single-mindedly focussed on serving the Landlord as to be neglectful and harmful to us, as family tenants. During our brief (6 month) tenancy at 2 Trungle Terrace, Paul, fourteen separate maintenance issues arose, including: a broken and unusable toilet seat, a broken shower head, a broken and barely working bathroom tap, a fridge which fell out of its cabinet each time it was opened, collapsing and poorly maintained garden furniture and a loose and leaking kitchen sink. We politely notified the agent about each of these in turn, thinking we were being helpful and proactive. Instead, we were just ignored. LUKE in maintenance initially 'forgot' to respond to us (citing that he was overly busy and our issues 'slipped his mind' for 4 weeks). TOBY became involved and replied that they weren't under any obligation to fix anything, adding that they ONLY act on behalf of the Landlord and upon their instructions, irrespective of the condition of the property and any maintenance issues. Later, LEAH visited the property for the periodic inspection; she first commented on how well we were looking after it, said she was unaware of, but opposed to the treatment we'd received, then returned to the agency and still did NOTHING about the maintenance issues, leaving me, my partner and our young child to live in a house full of broken, leaking fixtures for a further 2 months. We attempted to peaceably end our tenancy agreement a month early, citing the intolerable maintenance issues we were experiencing, in addition to things the landlady had promised and left unfulfilled (to leave a table and chair set for our use and to empty the garden shed to give us some room to put our things, for example). Millerson, in strict alliance with the landlady, rejected this. We attempted to negotiate, offering to leave the tenancy two weeks early. But this was ignored and instead, we were threatened with being in breach of contract, and bullied until we made our rental payments in full, whether we stayed until the end or not. NOTHING was ever done to resolve a single one of the maintenance issues. Finally, after the tenancy ended, the landlady, with Millerson's support, attempted to claim £275 from our deposit for an uncut piece of grass (which is about 1 x 12 square metre strip) and to trim a bush, Millerson threatening that if we don't accept the landlady's claim, it will go to arbitration and then it will take 12 weeks to get our deposit back, placing us under further financial strain. Although the requests and rejections I mentioned above were clearly directed by the landlady, Millerson supported them throughout and never, for a moment offered a shred of empathy to us, as tenants. Just platitudes, delay tactics and sarcasm. When I put this to TOBY LAKE, his smug reply was "Mark - we are not YOUR agents, we act on behalf of the landlord". All Millerson did during our 6 month tenancy was to act as an uncompromising and unsympathetic middle-person, between a family of tenants and a distant, controlling, uncompassionate landlord. The whole experience was deeply distressing. TOBY LAKE, LEAH BUZZA, RYAN NASH - I don't know whether your actions (and inactions) were due to a lack of training, or you are shackled by company policy, but ask yourself this: Have I acted ethically? How does that sit with me? How would I feel if I was the tenant? MILLERSON ST IVES - Dealing with your agency has affected and marred our family life for the last 6 months. Thank goodness we'll never have to have anything to do with you again. PLEASE TRY TO DO BETTER IN FUTURE
5/5
GoogleLesley and her team were professional friendly helpful and supportive throughout the process of selling our house from marketing through to the completion. Thanks so very much
5/5
GoogleI can’t fault any of the staff that I have had the pleasure to deal with. Tom May was the lead on my sale and kept in touch all the way through with regular updates and feedback. He was attentive and professional. Very pleased indeed.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe whole process of our house move was made easy and smooth due to the dedicated staff in the Launceston branch, nothing was to much trouble and we were kept informed all through the process, fantastic customer service, would highly recommend. Thank you Janine and Gary Leigh
5/5
GoogleFrom start to completion of our sale Nic and the team at Launceston were extremely professional and kept us informed throughout the whole process. It wasn't easy as we were selling during the pandemic, but ultimately we did sell the property thanks to their perseverance. Many thanks to the team at Launceston.PositiveResponsiveness, Professionalism
5/5
GoogleIt was a great experience dealing with the team at this office. They fully guided us through buying our home and we cant thank Sarah-Jayne enough, who provided the finer detail regarding the conveyancing process.
5/5
GoogleThe process from getting a valuation to accepting an offer was very prompt. Lesley was extremely professional and helpful every step of the way. We were kept informed of what was going on at all times. The staff were polite and on hand to answer any questions.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleLesley and team were brilliant. Helped us find a property that suited and pushed the process along when it was needed during the sale process. Would definitely use again and highly recommend.
5/5
GoogleSamuel Watson showed me around 4 Holman's Meadow last week. Although the property was not for me I found him v helpful, giving me time & space to process my thinking. He was able to provide an insight to the area & his observations of the neighbours chatting I also found helpful. He also contacted the vendors as I said I thought I might return & offered this to me without I felt any pressure. Meanwhile however I found a property I am proceeding with. Should I be in a position again needing to view properties, then I would look to Millerson's & Samuel for more viewings. Lynda Russell
5/5
GoogleWe were lucky enough to have a viewing with Sam on a cold wet day in March, he'd advised us another apartment in the same block had become re available so we could see both. Every question we asked was responded to or the information gathered and passed back via the phone. Both properties were not what we really wanted but I'm sure Millersons will contact us when anything suitable comes to the market. All in all a very professional team
5/5
GoogleMillerson sold our house within the first block of viewings. The sale was handled efficiently and smoothly from start to finish. The staff are friendly and helpful and I would not hesitate to recommend them. Nic was proactive throughout and has a fantastic team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe are very impressed with the professional service we received from Millersons resulting in the sale of our house . Lesley was fantastic and couldn't help enough with any questions etc . Many thanks to all at the Launceston branch.
5/5
GoogleWe have just sold a property through Millerson's Launceston office. Lesley and Ellie were completely professional, friendly and helpful at all times. The whole process was stress-free and smooth and we cannot recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExtremely efficient but always friendly service. All of the staff members that we dealt with were very positive and professional. Thanks to Nic, Lesley, Sarah and Annabella.
5/5
GoogleLesley Lamley was very professional and informative during the valuation and gave a realistic value of the property. The property sold quickly and we would recommend the company to anyone looking to sell their property.PositiveProfessionalism
5/5
GoogleEllie Martin is a considerable asset to this Company, she goes the extra mile and came out to do a viewing on her day off. She is reliable, punctual and refreshingly honest. Her knowledge of the local area particularly out towards Bude is encyclopaedic. First class service.
5/5
GoogleThe team at Millersons were great during our recent house sale. Their communication was great and quickly replied to any queries. They went out of their way to make the process as smooth as possible. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GooglePreviously couldn’t fault the business but unfortunately with changes to the company I have found them untrustworthy, unreliable and also out of touch with GDPR regulations. Would not recommend.
5/5
GoogleWe would like to say a big thank you to Ellie Martin for her professional help & is always at the end of the phone when you need her. Thank you Ellie.PositiveProfessionalism
5/5
Google5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Sold my property within hours of it going on the market for full asking price. Was possible to deal with from the very first meeting. Made the experience feel a lot more personal rather than feeling like they was just out to get the money from me … all members of staff I spoke to where all kind and professional and I highly recommend them to anyone wanting to buy sell or let a property.PositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Millerson's Launceston office has 171 reviews across two platforms: 170 on Google, 1 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Millerson is rated 4.7 out of 5 across all 171 reviews, and 4.7 out of 5 on Google from 170 reviews, checked 9 October 2026.
Millerson, 6A High Street, Launceston PL15 8ER.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.