Millerson reviews

★★★★★ 5/5

Google

This is my second review for Millerson in Launceston. The first review was glowing, but this new review can only be better. Millerson sold me the house I'm posting about, and that was excellent service. To go full circle I've just used Millerson to sell that same property. First viewing and the sale happened in seven weeks. Could not have gone better. I'm absolutely delighted I chose Millerson over their competitors in the local area. Everyone in the office are so helpful and friendly. You really feel welcome and looked after. Hannah was my main contact and she's been fabulous, but all the staff at Millerson Launceston deserve credit for such an impressive service that I know I would not have received elsewhere.

Kevin · 16 May 2025

★★★★★ 1/5

Google

This is the first negative review that I have ever been compelled to write but I feel so strongly by the way I have been treated by Millerson Launceston regarding the attempted purchase of a new build on the Crossroads Development at Lewdown being developed by a "local" company Viburnum SW Ltd. who turn out to be from the other end of the country! The whole sorry process has been going on since March 2021 when I viewed a property and was told it would be finished by the end of May 2021 and this date was also advertised in the promotional literature and on the Rightmove listing. This property over a year later is still not ready for completion although it has been finished and ready for occupation for 6 months, and I believe that I have been completely mislead regarding this property and its availability. I have been in contact with Millerson Launceston on counteless occasions and they have been extremely unhelpful claiming to only have been the referral agent and have taken no responsibility regarding the false information they provide me with. Basically they have washed their hands of it. The developer is another kettle of fish entirely and not surprisingly have no internet presence so cannot be left any feedback. I wonder why that is? There is no blame to be laid on Covid for the delays here, the developer basically has not done what they should have done regarding the correct processes of house building, planning, communications, procedures etc and it is my honest and personal opinion that Millersons Launceston should have done a better job on their due diligence before referring buyers to these properties and giving unachievable expectations regarding availability. I am now thousands of pounds out of pocket due to unnecessary legal fees etc and have also have missed out on 2 stamp duty holiday deadlines and have also of course missed out on the opportunity to buy other properties which I would have done had I have been given accurate information in the first place. The emotional stress and wasted time, energy and effort that this has caused not only myself but also that of those in the chain below me has also been a huge issue but again Millerson have washed their hands of us. Despite being kept up to date on this development by information I have gained myself (basically doing their job for them) they have continued to represent Viburnum SW Ltd and market the other properties on this development and again with unachievable deadlines. I can only assume that their ethics are not aligned with my own and that of the many other excellent estate agents in the area and the county. They may only be the referral agent but they still have a duty of care to those people and families that they are selling dreams to. I am now seeking advice as to how their regulatory bodies can help me to ensure that they are held to account for their part in this saga and to ensure that practices are changed so that others do not have to suffer in the way that I and others have regarding this development. I know that I am not alone in my experience. I think that you can always get a good judgement of a company on how well they attempt to solve a problem and on this occasion Millerson Launceston have failed miserably and will be held to account for their part in it.

Mrs · 20 June 2022

★★★★★ 5/5

Google

I don't often do reviews, unless they are genuinely worthy, but Lesley, Sam and the MillersonsTeam really do deserve praise. Buying a house is daunting, especially when it's 200 miles away, but thanks to Lesley it was definitely made easier. Nothing was too much trouble (well that's what she said but I'm sure it wasn't straightforward!), Lesley's efforts, supported by Sam, addressing a few issues kept everyone happy and the purchase on track. Fantastic service, professional and lovely people. I would definitely recommend and would use again (but don't plan on moving for quite a while...!).

Jon · 22 December 2023

★★★★★ 5/5

Google

Lesley, Val and Nic were simply marvellous. We had a bad experience with an ‘online’ agency, who were simply rubbish, before switching to a good old fashioned local, family run agency. From the word go, they completely understood our requirements, and fully appreciated the unique property we had to sell. They produced an amazing brochure, and we are due to complete in 3 days, having exchanged last week. The first viewing resulted in the firm offer and the expected sale. There were some sticky moments along the way with various legal matters, but they reassured us and remained positive throughout. Five stars , and would not hesitate to wholeheartedly recommend to anyone looking for a wholly professional company and staff to help sell their home……. BRILLIANT !

Alan · 20 June 2023

★★★★★ 5/5

Google

The staff at Millerson gave excellent service when we recently purchased our new home. Everyone we encountered was professional, friendly and efficient, passing on messages and returning calls promptly when necessary. We never had to follow up a call that hadn't been dealt with - rare in our experience. Lesley was our main contact; she was very efficient yet always friendly and really inspired confidence that all would go smoothly - which it did! The moving in day gift box was a lovely touch. Thank you to everyone who helped make the process as painless as was possible!

Jane · 20 June 2023

★★★★★ 5/5

Google

With the current housing market situation for first time buyers, having Millerson was a blessing. Throughout my search, I worked with Ellie from their Launceston office. I cannot write enough to summarise just how amazing she was throughout my search, even through to completion. Ellie was personable, reliable, attentive and understanding with my property search. Nothing was too much trouble for her or her team. She captured all my needs whilst I commenced my search, providing invaluable information where needed. Ellie encapsulates everything customer service represents, and she does this with kindness and a brilliant sense of humour! The team at the Launceston office are equally as fantastic. Every time I have phoned they were always so helpful with exceptional levels of communication and correspondence. I owe the smooth process of buying my first home to Ellie and her team. I genuinely mean this when I say, you couldn’t ask for a better estate agents.

Alastair · 20 June 2022

★★★★★ 5/5

Google

I cannot thank Lesley and her team enough for handling the sale of my flat in Launceston. Selling a leasehold flat can be problematic, but Lesley along with her team were brilliant. I do not live locally and at times unable to attend to sort some issues out, but Lesley and her team went above beyond to assist i.e sorting the electric out and arranging for new flooring. Lesley also recommended a solicitor who was also brilliant (so much so using this solicitor again to handle a sale and purchase). Thank you Lesley and all a well deserved 5 stars.

Sally · 20 June 2022

★★★★★ 5/5

Google

I corresponded with Hannah in relation to a potential purchase through Millersons. Hannah was very professional and helpful. She communicated effectively and in a timely way, sharing useful information. She presents herself and Millersons in a very positive way.

Becca · 25 January 2025

★★★★★ 5/5

Google

I was really happy dealing with Lesley from Millerson, Launceston. She was personable and gave really good advice. Lesley and the team at the Launceston branch were attentive and promptly answered any queries I had as the vendor of my property. Lesley was 'spot on' with the valuation of the property, compared to other agents who valued the property. Sale was completed in 9 weeks. Millerson and Lesley contributed to a smooth sale. I'd recommend Millerson to anyone.PositiveProfessionalism

Jackie · 20 June 2022

★★★★★ 5/5

Google

Hannah was well informed and answered all our questions. Polite and prompt. We had regular updates throughout. Although the purchase didn’t go ahead on this occasion we will continue to use Millerson Estate agents.

Lea · 23 February 2025

★★★★★ 5/5

Google

We have had a very positive experience with Millerson so far with our house purchase. In particular we would like to mention how professional Annabella was at our viewing, we were really impressed, as we understand it was her first independent viewing. We were very impressed with how informative she was, as well as how friendly and welcoming she was. We look forward to completing the rest of the process in the near future.

Josh · 20 June 2022

★★★★★ 5/5

Google

Excellent firm of Estate Agents, cannot recommend highly enough. Following every sellers nightmare a buyer pulling out on the day of exchange we were devastated. The Staff at Millersons were very supportive and sympathetic to our situation and pulled out all the stops to find us another buyer which they did, we are now happily settled in our new home and grateful to Nick and all the staff at Millersons Launceston for getting us SOLD.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 20 June 2021

★★★★★ 5/5

Google

Lesley and her team acted for us in the sale of a small leasehold property in Launceston. The sale was handled in a professional manner with excellent communications by friendly and knowledgeable staff. Nothing was too much trouble. For us a positive experience. Thank you to all at Millerson Estate Agents.

Rory · 21 January 2024

★★★★★ 5/5

Google

I would highly recommend Millerson of Launceston with with a huge big thank you to Lesley, Sam and Val . Made a difficult and stressful time, a smooth a process as possible. Always friendly and helpful. Responding quickly to emails and phone calls getting the job done. A huge big thank you to them all .

Eileen · 24 August 2023

★★★★★ 5/5

Google

Can't thank Lesley and the team at millerson enough. What a wonderful service from a very dedicated team. Always on hand to answer any questions or queries quickly and efficiently. Special thanks to lesley for putting up with us and our indecisions! We couldn't have picked a better agency for our sale. Thankyou all, Susan and Catherine ...

Catherine · 20 June 2023

★★★★★ 5/5

Google

Nic, Ellie and Lesley were so helpful throughout our house sale and purchase, from the day we stepped in to their office to the day we acquired our keys; nothing was too much trouble. If ever we were to move in the future I would not hesitate in using their services again. A great company and wonderful staff throughout the whole process. Thank you all!!PositiveResponsiveness, Quality, Professionalism, Value

Vicki · 20 June 2022

★★★★★ 5/5

Google

I wanted to take a moment to express my gratitude for the amazing job the team at Millerson lettings did.I found my property within a week .The service was outstanding and Ms Sue Creber went above and beyond to ensure that I had a great experience. I Would highly recommend Millerson lettings to anyone in need

Karthick · 20 June 2023

★★★★★ 5/5

Google

A lovely experience during a stressful time, Lesley Lamley was a warm and friendly lady who thoroughly explained the whole process and what to expect. I highly recommend Lesley to anyone buying or selling their property, also would like to thank Sam too for all his help.

Baldpancake · 22 December 2023

★★★★★ 5/5

Google

Hannah is great - personable and professional in equal measure. I feel very reassured now that our property is in her hands

Sophie · 16 February 2025

★★★★★ 1/5

Google

I experienced terrible service when I was with this letting agency. 2 and a half years later and I am still trying to clean up their mess. Try to avoid someone with the initials D.G. That agent is the worst agent I have ever experienced, and I've lived in several places so I know what I'm talking about. Oh and to all the customers out there, the company has said to other customers complaining that they have no record of them and think they have put the complaint on the wrong site. If they say that to my comment then don't believe them.

Tony · 20 June 2022

★★★★★ 5/5

Google

Just wanted to say a massive Thank You to Lesley Lamley at Millerson for guiding me through my sale, fantastic service always kept me updated and very professional. I would highly recommend Lesley and the team at Millerson to anyone.

Morwenna · 21 March 2024

★★★★★ 5/5

Google

Having recently bought a property through the Launceston office we would like to say how brilliant the team were. Although, given the current situation, they were all madly busy they all made time for us and nothing was too much trouble. Thanks to Lesley and the rest of the crew we had a smooth and fairly painless purchase and move. Well done!PositiveResponsiveness, Quality, Professionalism, Value

Pat · 24 August 2021

★★★★★ 1/5

Google

Really poor communication. was told to hold off on offer until all viewings completed. Promised faithfully that they would be in touch if an offer is submitted in the mean time. Only to then not contacted and find out through rightmove the property has sold! Hate to think if they were selling my property that they weren't submitting all offers put forward. Also asked me to submit an offer after the vendor had just accepted and agreed with someone else!! feedback was that they had it noted we werent in a position to purchase which was not what we had advised and was absolutely not the case!!NegativeResponsiveness, Quality, Professionalism

Michelle · 24 August 2021

★★★★★ 5/5

Google

One of the best estate agents in the country. Fantastic communication, nothing was ever a problem. Lesley made sure that our purchase was seamless and painless from start to finish. Many Many thanks to the whole of the team.

Nige · 22 December 2023