JDG Estate Agents Lancaster reviews

★★★★★ 5/5

Google

I am very happy with the service received from JDG’s, they were very sensitive & respectful to our needs when arranging to put my late parents home on the market. I found them to be informative, professional, helpful & friendly throughout the process & would not hesitate to use them again, special thanks to Louisa 5*.

Julie · 25 May 2025

★★★★★ 5/5

Google

Louisa kept us fully informed throughout the process with regular updates. She was a delight to work with. We are absolutely thrilled with our new property and we are incredibly grateful for everything you’ve done.

Chilun · 20 December 2025

★★★★★ 5/5

Google

JDG were a pleasure to deal with start to finish. Good at arranging viewings, and good at communicating between the Seller and Buyer. The team were prompt, professional, responsive and approachable all the way through. Louisa was a fantastic sales processor who massively assisted us with obtaining a smooth completion. Overall a fantastic estate agent to deal with, would highly recommend to anyone.

Bill · 3 February 2025

★★★★★ 1/5

Google

BE PREPARED TO BE MESSED AROUND In addition to my previous review I’d like to explain why I was not happy with the service I have received at JDG estate agents: I’d like to point out that our completion took 10 months, we initially had 2 viewings on where both agents said the property is ready to move in and we were reassured that the minute we get our documents ready the property is ours, John has also not mentioned anything to do with the probate during our initial telephone conversation while negotiating the price and has also reassured me that the property won’t have any delays (this was the main reason we decided to go ahead) anyway further down the line after paying all the required fees, finding the solicitors etc we were told the vendor doesn’t have a probate and we cannot go further without it which we found ridiculous why was this not mentioned at the viewings? Why were we reassured both times the property is ready?! This was clearly a LIE!! So obviously the property was put on the market by the estate agents without all the required documents which meant property was not ready to move into, We were provided with a date by when we should finally have the keys several times but ended up being ignored and lied on After 6-7 months of waiting and left in limbo we decided to request Louisa to kindly ask the vendor for £10,000 price reduction as even Louisa said that would’ve been fair as we were already waiting a while, Louisa called us next day and I’m pretty sure that conversation was recorded and confirmed the vendor is happy to reduce the price by £10,000 as this would be ”reasonable” few days later we got another update from Louisa telling us that the price reduction won’t go ahead so this is a clear sign of how messed around we were. The estate agents then started blaming Co-op probate department for delaying the process but I’m assuming the vendor didn’t expect to find the buyer so quickly so they only applied for probate after the property was put on the market, but why lie and not make things clear? I appreciate you work for the vendor and try finding the best price for them however I’d probably suggest to consider the buyers in the process as well because they are as important, and not mess them around like we were. Also, with regards to the recorded telephone conversation this is a clear reflection of how frustrated and out of control you have made me with your utter lies. Kind regards Mr Kadiu

Gabriela · 4 May 2024

★★★★★ 4/5

Google

Jdg team was amazing and helpful with my first house buying experience. Louisa was fantastic and very supportive. I had lots questions being first time buyer but Jdg made it very easy for us

Vasudha · 15 August 2026

★★★★★ 5/5

Google

We bought and sold properties with JDG over the last 12 months or so. There are always ups and downs, but JDG always kept us updated and fought our corner when things got tricky. Louisa is a calming influence who you can trust to make things as stress free as possible. We would recommend them to anyone.

Richard · 21 March 2025

★★★★★ 5/5

Google

I recently purchased a property through JDG Estate Agents. I would definitely recommend them. The service I received was excellent. The staff were professional and went out of their way to help, especially Louisa, the sales progression agent. If they say they will get back to you, they do! Thank you for all your assistance.

Beverley · 1 April 2025

★★★★★ 1/5

Google

Appalling services as a letting agent. Reported Damp repeatedly to their office to which they made very minimal efforts to resolve and only approved the very minimal works to force contractors to botch job the repairs and hide the damp as apposed to actually fixing the problem. I had to repeatedly chase them up to send people to look at the property, and when the damp was first reported they attempted to tell me they knew the cause/extent of the issues without someone even entering the property despite the damp only getting worse. Thankfully I wished to be home when a contractor eventually attended and he told me the true cause of the damp and put requests in to fix this properly however he was not approved the work. I was reporting the damp issues for over a year before I finally found a newer property to move to and handed in my notice, then suddenly they rushed out a damp surveyor to check the property,. And sadly after this terrible service and the state jd Gallagher was willing to leave my home in, they have still attempted to not give me my full deposit back. I am extremely disappointed in JDG. After being a loyal tenant for years I would not recommend them to anyone.

Rachel · 4 February 2024

★★★★★ 5/5

Google

Louisa was absolutely amazing from start to finish. She was incredibly professional, friendly, and updated us throughout the entire process. As first-time buyers, the process initially seemed a bit daunting, but JDG were helpful, professional, and extremely quick in getting back to us with any queries we had. Highly recommended!

Simon · 6 May 2025

★★★★★ 5/5

Google

Excellent service from start to end, lots of correspondence from Louisa, who went over and above to help throughout the transition, very pleasant team who did all they could to make the whole move run smoothly. Once again Thank you JDG and team ! No wonder your No1

Bev · 22 July 2026

★★★★★ 5/5

Google

JDG, particularly Josh and his brilliant team have managed the letting of our flat for more than 6 years now. They are fantastic. Everything is run, organised and managed competently and smoothly and we never have to worry about anything. This is especially important with the times in between tenants and the organisation of changes in utility bills, council tax etc. Not that we ever have much time in between tenants as JDG don’t hang around when it comes to finding new ones. We are always chuffed we decided to go with JDG in the first instance and have never regretted it. Samantha & George Payne

Jane · 31 December 2023

★★★★★ 5/5

Google

Having been thoroughly let down in every aspect of my time with another agency, I'd become quite disheartened about selling our house. And then I met Michelle. She was a whirlwind of fresh air blowing into my life. I received honesty, open conversation and it was a no brainer to go with JDG. Now here's where things were noticeably different. There was a team of extremely lovely, helpful people who did everything to sell the house. I genuinely think their customer service should be marketed across the country. The team are exceptional. They have the patience of saints, the humour of best friends, the consolation of therapists. When offers started to come in they fought to get me the perfect buyer, and succeeded. Enter the next phase of being wonderfully kept informed of every step. This was at times, very stressful especially when we were given a tight deadline for my purchase. But I needn't have worried. Not once was I made to feel I was a nuisance for calling or checking on things, instead I was treated with respect, most unlike the previous company. Today was completion day, and I'm a little sad that my communication with these beautiful people is over. So John, Michelle, Cassie, Fiona, David and Louisa, thank you, thank you, thank you. You really were the estate agent I never realised I needed.

Chrissie · 31 December 2023

★★★★★ 1/5

Google

Do not trust them and lying so blatantly to try and sell a property. They have a good portfolio of properties and when speaking with their staff on the phone they are lovely. However we visited a property in lancaster and spotted some warning signs of damp the guy showing the property just blatantly lied to us and said there are no problems with damp. When we pointed out the very obvious ones including the walls being really wet in two rooms on the top floor and the fact that there was holes in the roof where we could see the daylight coming through, he continued to lie. There were a few other things he claimed that did not match what we were seeing. Went and bought the next house we saw with a different agent

Nicole · 9 October 2023

★★★★★ 5/5

Google

I have just sold my house through JDG they have being brilliant. From my first evaluation to the last day of completion. Iwas kept 100% informed at all times. I would highly recommend them.

Kat · 12 September 2025

★★★★★ 5/5

Google

We bought a house with JDG's help. The entire transaction went very smoothly and without any problems. Louisa kept us informed of the progress throughout the process. I highly recommend this real estate agency to anyone considering buying a property. Thank you.

Mariusz · 6 April 2026

★★★★★ 5/5

Google

Would highly recommend JDG Estate Agents - they were consummate professionals who gave clear advice, kept us well-informed about the entire sales process, and guided us through everything very smoothly. Thank you to the whole team and especially Louisa for their care and attention which made everything straightforward.

Caroline · 19 February 2025

★★★★★ 5/5

Google

The service was exemplary, efficient, person centred, professional and great value for money. The outcome exceeded my expectations and I am grateful for the service and outcome I received. Thank you for guiding me through one of life,s potentially most stressful experiences. A special thank you to Louisa.

Susan · 19 February 2025

★★★★★ 5/5

Google

Our sale and purchase was a complicated process as we had to sell two houses and purchase one house to accommodate all of us.louisa kept us up to date every step of the way and had to put up with my ranting when things got complicated which they did! The process took a lot longer than expected which was nothing to do with the agents just legalities. I think that Louisa was the corner stone that kept the process going and me sane. Thanks JDG.

Carmen · 11 June 2023

★★★★★ 5/5

Google

I bought a property from JDG having my offer accepted in February 2025. Louisa Jones was the agent I dealt with. She was really efficient and helpful. She kept me informed and helped me to complete the purchase before the rise in stamp duty (which would have cost me another £800) came into effect at the start of April. I was highly satisfied with the service she provided and she was a pleasure to deal with.

Karen · 1 April 2025

★★★★★ 5/5

Google

Bought my first home through JDG and the whole service was nothing short of perfect! Louisa was fantastic throughout and even when she wasn't available there was always someone to help when required. Would definitely recommend whether buying or selling!

James · 7 May 2025

★★★★★ 1/5

Google

Dreadful service, I was meant to have a viewing at 10am. I left my house in Essex at 5am during an amber warning to arrive at the house with no one there. Therefore I called and I got told they have moved my booking to the wrong column which is ridiculous considering the spam reminders i received. To then receive the most naive comment “can you wait till 12” as if I don’t have other viewings up north to look later on today. Took a day off work for this rubbish

Jake · 5 August 2025

★★★★★ 5/5

Google

JDG is an outstanding estate agent to work with. Over the course of two years they both let and sold my property and every member of the team was excellent. When the house was put up for sale, I was especially impressed by the detailed notes that were entered onto the system after every viewing - making it possible for other members of the team to share and pass on information quickly. It was great to get these regular updates. Care was also taken in marketing my property which was essential given that it was a very old cottage (buiilt 1692) that wouldn't appeal to everyone. The advice I received from Michelle and John Gallagher regarding how to proceed - including when to put the property up for sale - was invaluable and I was happy to proceed on their frank and honest advice at every stage of the process. It was no surprise to me that the company won the 'Estate Agent of the Year' award and I shall continue to recommend them to my friends in Lancaster.

Lynne · 31 December 2022

★★★★★ 5/5

Google

Excellent service and very professional and everyone was super nice! Special shout to Louisa Jones the sales progressor. She makes sure that all sides are kept informed and will chase. She honestly kept me sane this process and she is an all round lovely superstar. Will definitely use this estate agent again!

Alice · 13 March 2026

★★★★★ 5/5

Google

I’ve just sold a house with JDG and it was handled with great professionalism by Louisa. Louisa chased both sets of solicitors up, to make sure they were kept on their toes, therefore progressing the sale.I’ve bought and sold with JDG before and I have no hesitation in recommending them to anyone. I’ve also rented out houses with JDG and Josh, the rental manager is very efficient and professional at his job,too.

David · 13 September 2025