Trusted Agent profile · Lancaster
★★★★★
541 reviews across 2 platforms
67/71 Market Street, Lancaster, LA1 1JG, LA1 1JG
Entwistle Green's office in Lancaster, at 67/71 Market Street, is rated 3.6 out of 5 across 541 reviews on two platforms, including 275 Google reviews rated 4.8.
Every review we hold for the Lancaster office, from every platform, shown as written. First names only.
5/5
GoogleI've only just started looking as a first time buyer, but the team have so far been professional yet friendly. I feel very comfortable with them.
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
1/5
TrustpilotThey don't vet landlords or properties
They don't vet landlords or properties, essentially just enabling bad/slum landlords. We moved into a "freshly refurbished" property which from day one had a litany of issues... 5 months on they're all still issues. Entwistle Green ultimately re-enforce the fact that renters should be treated as second class citizens, we'll never use them again.
5/5
TrustpilotDaisy is a star very impressed with her…
Daisy is a star very impressed with her professionalism
1/5
TrustpilotTerrible support
Had no heating or hot water for 2 weeks. In my 3 year tenancy, accumulated time without both is over 2 months. Despite numerous plumbers saying boiler needs changing, Entwhistle Green (Warrington) keep letting the landlord patch it up. They also won't petition the landlord for any compensation. They're definitely all for the landlord and don't give a damn about tenants.
2/5
TrustpilotDifficult to contact
Allerton branch lettings, Never seem to be able to answer the phone when calling them, never call back when leaving messages, emails not responded to either.
1/5
TrustpilotThis House agent is racist they don’t…
This House agent is racist they don’t want to sell houses to Asian peopleThat’s person is Sarah Watson
1/5
TrustpilotVERY BAD Not even one star do not even…
VERY BAD Not even one star do not even think to use their services ,very good luck if they pick up the phone they never respond.It’s all about money and than nothingAbsolutely disgrace.
5/5
TrustpilotExcellent - Lancaster Office
Fantastic service by Chris & the team at Entwistle Green Lancaster. Very efficient, and great communication throughout the process of arranging mortgage and buying a house. Would recommend- 5 stars.
1/5
TrustpilotAwful
Awful service from this company. They took 7 weeks to get my share of the deposit feom the previous Tenant and I'm still waiting for the three months rent they took off the new Tenant upon occupation and it's been 8 weeks now. I can't express how much frustration and anger I have. Appalling service.
1/5
TrustpilotI had a house for 3 years in Lancaster…
I had a house for 3 years in Lancaster with them and was one of the most stressful and bad experiences I have ever had. Basically employees are just like bots no flexibility, no understanding. They treat students very bad and want to keep your deposit.
5/5
TrustpilotThe sales team at entwistle green (dale…
The sales team at entwistle green (dale street) are incredible! Gemma and Jamie are wonderfulespecially and I can’t thank them enough for selling my flat. They are totally honest about the whole process and are reassuring at such a stressful period. Gemma goes above and beyond to help-do not hesitate to list with them!
5/5
TrustpilotExcellent service
Excellent service from start to finish. Kept us updated throughout the process and answered queries promptly. Nothing was too much. Highly recommend.
2/5
Trustpilothigh selling fee's £2000 + VAT
Didn't go with this estate agent tryed to charge me £2000 to sell my £110k house in Blackpool. When I got the follow up email stated that didn't include vat. Went with local estate agent for £900 in end.
5/5
GoogleThanks to a great team we sold our property. They all went that extra mile for us !!
Thanks George for your 5* review! Best wishes, Scott
5/5
TrustpilotI have just let an apartment through…
I have just let an apartment through Entwistle Green. We had had it on the market with another agent for 3 months with no takers. Gail worked really hard to get it let, and she communicated all her ideas along the way.We are really pleased with the service.Thanks
5/5
TrustpilotI have been with entwistle and…
I have been with entwistle and countrywide 5yrs they have always been good.I have just stopped letting property and the help i got from martin Gallagher at entwistle green bury was 101% . He was brilliant and certainly went the extra mile. Great guy i would highly recommend. Anne
1/5
TrustpilotKeys handed back to rental house on 9th…
Keys handed back to rental house on 9th Sep 22 as we bought our own house. Now 7th Nov 22 still waiting for our deposit, legal action having to be taken now.
1/5
TrustpilotLied to about exchange of contract…
Lied to about exchange of contract stating it would be done and not to worry. Only to be told, i would have to wait another 5 months. Lies! Terrible estate agents. Very pushy to grab a sale just for some commission
4/5
GoogleWell done to the staff in helping me find my dream home! Very friendly and excellent service!
Hi Jenny, many thanks for leaving your 5* review and congratulations on finding your dream home! Best wishes, Tracey.
1/5
TrustpilotThe good reviews are fake
Good friends with someone at this company so do not be fooled by these good FAKE reviews made by staff at the branch. This branch is robbing hard working people. Don't be fooled. The staff treat the clients really bad - speakingabout them when they phone for repairs etc
5/5
TrustpilotLettingsde
Lettings: find the service in the lettings department to be top quality in particular gail Hines who has always found excellent tenants for us and handled each letting with care and attention to the satisfaction of ourselves and the tenantsWell done
3/5
TrustpilotRented with Entwistle green in Maghull…
Rented with Entwistle green in Maghull and thought they were very nice. Landlady removed our house from Entwistle and went to Urban Residentials.When our tenancy finished it was a nightmare getting deposit back from Entwistle. Took nearly two months at no fault of our own.
5/5
TrustpilotGreat team at Leyland
Great team at Leyland - friendly, supportive, informative. The team at Leyland have helped Mum sell her house with a professional yet friendly manner. They have maintained regular contact and helped with viewings, always providing viewers feedback. Thank you couldn’t have asked for more.
5/5
TrustpilotExcellent experience with the Bury office
Excellent experience with the Bury office. Sold my house on days and the whole team were helpful and friendly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Lancaster office has 541 reviews across two platforms: 275 on Google, 266 on Trustpilot (across the whole business).
Entwistle Green Lancaster Sales is rated 3.6 out of 5 across all 541 reviews, and 4.8 out of 5 on Google from 275 reviews.
Entwistle Green Lancaster Sales, 67/71 Market Street, Lancaster, LA1 1JG, LA1 1JG.
