Entwistle Green Lancaster Sales reviews

★★★★★ 1/5

Trustpilot

Breaching government rules and standards

Viewed a home we liked. Called the estate agent a day after to put in an offer! They refused to put the offer forward with us first seei4their financial adviser to offer us other products and services, away from our chosen bank mortgage, which was already in place! We refused to take an interview with thier advisor, so they refused to put our offer forward 3x. We took advice on this matter and found out it was illegal and against government standards to refuse to put an offer forward to the seller. So we called the agent a final time and warned them they were breaking the law by refusing to put our offer forward without seeing them first. They told us they were country wide and this wss their policy, and not in breach of government standards or rules. So we gave them 3 hour to put the offer forward or we walk away and report them. We went to Two banks gor advice on this law and two other estate agents , they all said the estate agent was only trying to push us into selling us their products and services and also, if we had sat with their inhouse financial advisers, they would know what our position was and could pushed for more money on the sale, to up their incomes. We were shocked how this company was dealing with us, so much so the we advice no one to use them as they and breaching all uk rules and pushing false info on first time buyers.

Ludmilla · 3 October 2019

★★★★★ 1/5

Trustpilot

Awful

Awful! When selling I specifically asked to not show people round myself but they could rarely make viewings, one time just before a viewing they said the person that had my keys was in another town and just wasn't going to make it back so I had to show the viewers round myself with 3 children in tow, not the easiest! BUT the reason I would NEVER use them again is because a neighbour wanted to buy the house (she was renting but looking to buy in the same area) she booked an appointment through Entwisle Green because I didn't want to do viewings (in the end I did because they were unavailable... again) We didn't sell the house in our time limit (to do with schools) Then the neighbour approached me again after that time with a better offer which we accepted. After the sale went through with her they charged me £2,000 for 'introducing us'!!!! They hadn't introduced us, we had already met, we only booked an appointment time through them because that's what they told me to do. We arranged all the sale ourselves, they had no dealings with it whatsoever. We refused to pay but then threats of court came so we was pressured to pay, it'll take us years to pay in instalments because that's all we can afford

Liz · 30 September 2019

★★★★★ 1/5

Trustpilot

The worst company I've ever used

The worst company I've ever used, completely useless, we are in the process of selling our house, it was in fact sold within one week, very good we thought, but now four months later we have just had another letter telling us they have lost or not received paperwork we have now sent to them four times, the last one by registered post. Please don't go through what we have, use a reputable estate agents, any but not these clowns.

Mr · 10 September 2019

★★★★★ 1/5

Trustpilot

Entwistlegreen lettings is the worst estate agency I came across so far! Avoid!

Entwistlegreen to sign me up without my consent to Spark Energy before moving into a new property. Spark Energy pays Entwistlegreen estate a commission for signing up new tenants to Spark Energy and a ongoing fee from their monthly bill and that is causing their prices to be so high. It takes a least around six weeks to switch from them but you will end up paying for six weeks like you where paying for six months on different provider. I really think this is a scam and spoke with my solicitor and looks like Entwistlegreen has broken the law. Both scamming companies should be avoided as they work together to scam people. Also if you are a tenant bear in mind that you will never get your deposit back. Avoid this scammers.

Stefan · 24 August 2019

★★★★★ 1/5

Trustpilot

Horrendous scam tactics

Wanted to rent a property, the first attempt they didn't show up, no call or anything, the second attempt they did show up however 10 other people showed up. They clearly tried to huddle everyone together to try and create a panic rent and were asking for things like 100% annual rent up front. Absolutely horrendous felt so angry

Alexander · 20 April 2023

★★★★★ 1/5

Trustpilot

Promote Gazumping

The agent accepts an offer and then puts on the listing that anyone hoping submit a higher offer before exchange, while a buyer is completing conveyancing, should be ashamed.Why would you trust them either as a buyer or seller?

Josh · 5 July 2024

★★★★★ 5/5

Google

We used Entwistle Green for the sale of our first home. Throughout the whole process, they were exceptional. Their professionalism was excellent, and the support they offered throughout was of the highest standard. I can’t recommend them enough.PositiveResponsiveness, Professionalism

Louis · 24 October 2021

★★★★★ 5/5

Google

The Lancaster branch dealt with my recent purchase and I can’t rate them highly enough. Fantastic communication from Kim who worked extremely hard to get us to completion. Very professional service, reliable and hard working team. Highly recommended.PositiveResponsiveness, Professionalism

Dawn · 24 October 2021

★★★★★ 1/5

Trustpilot

Do NOT trust under any circumstances!!

I have been trying to get my £650 deposit back from these liars for 30 days!! They repeatedly blame the landlord (a personal friend of mine) for the delay in not returning MY money. My advice to anyone would be AVOID THIS COMPANY!! They cannot be trustedUPDATE: It took 11 weeks and the threat of legal action to get my deposit back. They then offered me £50 “goodwill gesture” for the appalling service and guess what ........ over 6 weeks later still no £50!!!!!!!

Patricia · 15 February 2019

★★★★★ 5/5

Trustpilot

Leanne and Martin were. Amazing

Leanne and Martin were. Fab they moved us in. Really quickly. I can’t. Thank them enough. Great team quick and. Easy stress free lovely. People. Thank you again.

Sophie · 2 September 2020

★★★★★ 5/5

Trustpilot

Sold my house thorough this company

Sold my house thorough this company, I was assigned

Mr · 4 August 2025

★★★★★ 1/5

Trustpilot

Can't even organise a viewing appointment. ABYSMAL CUSTOMER SERVICE

Have had my time wasted waiting for Entwistle Green to keep an appointment to view a property in Blackpool. Rang to ask where the agent was only to be told that the details of the appointment hadn't been passed on to them. I was then told that the original person making the appointment would ring me back in a couple of minutes. Half an hour later having received no phone call, I ring back to be told that appointment hadn't been confirmed? I thought that when you make an appointment and agree on a time, that is confirmation in itself? Having waited half an hour in the rain, I am then told that the next available appointment won't be for another 6 days. ABSOLUTELY ABYSMAL CUSTOMER SERVICE. I will NOT be dealing with Entwistle Green as they inspire zero confidence.

Simon · 10 May 2018

★★★★★ 1/5

Trustpilot

Ridiculous charges put onto tennants

Ridiculous charges put onto tennants. No paperwork produced when asked numerous times. Constantly badgering for money and when costs are contested are really rude and unprofessional. I have had to get a solicitor involved just to move out of a flat. I've moved house twice and I've never had a more stressful move in my life. It's as if they don't care for the tenants, it's all about the landlord. I'd be ashamed to work there. It's awful, made my life miserable.

Tabitha · 3 May 2018

★★★★★ 1/5

Trustpilot

I have bought and sold 13 properties in…

I have bought and sold 13 properties in my life and have never encountered such a terrible estate agency. The couple we were buying from had split up and weren't speaking to each other so they promised that they would ensure all the paper work would be filled in and signed by each party - they would personally ensure this would happen and then they would send it on to the solicitors. This did not happen and 6 weeks into the process our solicitor told us that she was still awaiting the fixtures and fitting form. It took another 4 weeks for that to get to our solicitor. Entwistle claimed they had no idea the paperwork was missing but they were supposed to be checking all of this so they lied to us. Their solicitor Countrywide, which owns Entwistle, were also useless. Again our solicitor kept chasing Countrywide for information. All we kept getting from them was that it was not their fault it was because the couple were splitting up. But if the fixture and fittings form was missing, why didn't their solicitor chase it?? It took nearly 4 months to complete and five weeks later we are still waiting for them to remove the sold sign from the front of the house.

Karen · 30 April 2018

★★★★★ 5/5

Google

Very helpful and supportive staff, Michael and Cody are really approachable and helped us get everything sorted quickly.

Joseph · 24 October 2023

★★★★★ 1/5

Trustpilot

Legalised theft at best

Legalised theft at best.we all know there is no regulation for been an estate agent and letting agent, no qualifications needed and no criminal records checks .it is complete exploitation of tenants by charging whatever they like .check out their extortionate fees for letting a property, they are premier league by far .it only costs £12 to do a refrence check and one months deposit should be suffice but they have a list of some of the most bizarre made up charges I’ve ever seen .go to open rent instead , it’s free fair and transparent.there are no fees in Scotland or Wales and the net is closing in on firms like Entwistle green in completely exploiting poor and vulnerable tenants .check out their list of fees you would not believe , hence this really is legalised theft .avoid like the plague.

Steve · 1 April 2018

★★★★★ 1/5

Trustpilot

Avoid.. avoid.. avoid!

I chose Entwistle Green to sell my affordable homes property.

Chris · 17 July 2025

★★★★★ 2/5

Trustpilot

I rented a flat from this company and I …

I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.

Adam · 22 January 2018

★★★★★ 2/5

Trustpilot

I let my property with Entwistle Green but won't again

I let my property with Entwistle and requested a minimum letting period of one year. The company found some very good tenants and on my documentation, it stated a year rental period but gave the tenants a different agreement allowing them to vacate the property 3 months short of the year will no offer of compensation to cover the missed rental payments. The company also failed to forward communication from the council regarding council tax payments which caused numerous problems after I moved back to my property. Poor experience, I won't trust them again

Paul · 21 January 2018

★★★★★ 1/5

Trustpilot

My parents house in Maghull still is…

My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal

Sean · 29 May 2021

★★★★★ 1/5

Trustpilot

Exceedingly Poor Letting Agents

Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!

David · 26 May 2021

★★★★★ 1/5

Trustpilot

Property Viewing Experience

Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.

Jules · 8 June 2017

★★★★★ 5/5

Google

Quick friendly service and communication which helped the move to be smooth and stress free. Luke and louise were a great help with any issues we had.

Josh · 10 January 2023

★★★★★ 5/5

Google

Have recently rented a property through the Lancaster office and have been very impressed with the support and service. Cody has answered any queries quickly and efficiently, guiding me through the process at every stage. Communications always good and timely. Many thanks.

Joan · 27 March 2024