Entwistle Green Lancashire reviews

★★★★★ 1/5

Trustpilot

I WILL NEVER USE THIS AGENT AGAIN

I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.

David · 9 May 2024

★★★★★ 1/5

Trustpilot

This letting agency is the worst

This letting agency is the worst, I was booked in for a viewing, when I got there nobody showed up, I spend over 30mins waiting and they still didn’t show up , I tried calling and they didn’t even pick to atleast explain to me why they didn’t show up , run from them guys !!!

Chika · 24 April 2025

★★★★★ 3/5

Google

Emma and Team. We're brilliant from. Start and wasted no time. In Promoting my property leading to a quick sale. Use well known online seller previously which was basically waste of money and time. Emma's team pulled it out the bag and have been brilliant throughout my journey. Move just 1 week away. Thanks All. Onto next chapter. But Ensure you check All legal correspondence as the Conveyancing solicitors recommended are an Absolute nightmare. Losing my Information 3 times during sale and sending. My Documents for new house to old address. Find ur own solicitor your comfortable with.

George · 16 April 2024

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 5/5

Google

Great service as a buyer from start to finish. The team were all very patient and nothing was ever too much trouble. Thank you!

Richard · 16 April 2025

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024

★★★★★ 5/5

Google

Working with Emma at Entwistle Green was easy. Things moved quickly for us (cash buyers, no chain). In fact, from the time we were shown the apartment / made an offer and the day we moved in was only 2 weeks! This firm is efficient.

Douglas · 16 April 2024

★★★★★ 5/5

Google

We recently sold a property through entwistle green and from initial valuation with Oliver and all the help from Rebecca the sale went through fast and efficiently. The house was sold before it properly hit the market as they had the knowledge and expertise to contact prospective buyers who were in the market for the style of property. I can only praise the team who were extremely friendly throughout the sale and highly recommend the morecambe branch. Well done

Darren · 16 April 2020

★★★★★ 5/5

Trustpilot

I never actually got a property with…

I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan

Kyle · 2 October 2024

★★★★★ 1/5

Trustpilot

We had an extremely poor experience…

We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.

Megs · 26 August 2025

★★★★★ 1/5

Trustpilot

I previously left a good review for…

I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed, but it has since turned into a complete disaster.

Liam · 6 November 2025

★★★★★ 5/5

Trustpilot

Me and my partner are very happy with…

Me and my partner are very happy with the service from Jack Butterworth in the Blackpool office. Very professional at all times. Was always in constant contact with us and never left us in the dark. From the looks of things Jack will go very far in that industry just due to the sheer dedication he shows towards his position and helping other people Kind regards , Declan

Declan · 22 August 2024

★★★★★ 1/5

Trustpilot

The worst experience in my life

The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property

Isma · 5 January 2024

★★★★★ 1/5

Trustpilot

DON'T BOTHER

Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.

Amy · 18 December 2023

★★★★★ 5/5

Trustpilot

Professionals!

Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!

Alex · 5 July 2024

★★★★★ 5/5

Trustpilot

Could not be happier with the service…

Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.

Demi-lee · 27 October 2023

★★★★★ 1/5

Trustpilot

AVOID!

My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.

Katie · 25 October 2023

★★★★★ 5/5

Google

Absolutely amazing service with a fantastic team of people!! Thank you for your kindness and commitment.

Marie · 16 April 2025

★★★★★ 5/5

Trustpilot

Great profession service

Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐

Mantas · 27 March 2024

★★★★★ 1/5

Trustpilot

If you want money stolen from you then rent from these scammers

My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.

Max · 7 August 2023

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.

Zuzana · 30 June 2023

★★★★★ 5/5

Trustpilot

jack helped us through moving from…

jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.

Aaron · 11 November 2025