Entwistle Green Lancashire reviews

★★★★★ 1/5

Trustpilot

If I could give them minus 20 stars…

If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.

Lydie · 13 February 2023

★★★★★ 1/5

Trustpilot

Rented a property for a year the roof…

Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!

Mario · 21 January 2023

★★★★★ 4/5

Google

Sold my Mums house very quickly, Emma phoned me with updates when she had updates, spoke to other members of the team throughout the sale, they all seemed very pleasant.

Susan · 16 April 2024

★★★★★ 5/5

Google

What a great team! Very responsive and helpful! From our first viewing to moving in 18 days later they smoothed the way, answered questions and nudged the process for us!

Vicki · 16 April 2024

★★★★★ 5/5

Trustpilot

Great estate agents

Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.

Maureen · 26 October 2024

★★★★★ 1/5

Trustpilot

The Maghull office mismanaged my…

The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.

Nelly · 16 July 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions

Jessica · 3 November 2025

★★★★★ 5/5

Google

All the team at the Morecambe branch were really helpful, friendly and efficient during the sale of my property and I would definitely recommend them!

Jean · 16 April 2024

★★★★★ 5/5

Google

Entwistle Green are the best estate agents we have worked with. They are honest and professional and enthusiastic. They care about selling your property.They sold our property in one month for the first time and in one day when the first buyer had to pull out. They are friendly, welcoming and a delight to work with. I cannot praise them enough.

Roger · 16 April 2019

★★★★★ 1/5

Trustpilot

My offer was accepted with no Sales Memo issued more than 1 month…

My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.

Shelia · 16 March 2024

★★★★★ 5/5

Trustpilot

I have just got my new flat through…

I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them

Kenneth · 28 March 2023

★★★★★ 5/5

Trustpilot

I’m happily using EG Warrington for the…

I’m happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.

Janet · 5 May 2022

★★★★★ 5/5

Trustpilot

Great experience with Karen.

My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.

Chloe · 19 April 2022

★★★★★ 5/5

Google

I have been a private tenant for a long time and was nervous about dealing with a new estate agency however I met with Olivia at Entwistle Green who was absolutely brilliant and a delight to work with, providing a hassle free, attentive and hasty service throughout. Well recommended as a letting agency.

Ruth · 14 June 2021

★★★★★ 1/5

Trustpilot

Awful - they try to hold onto your good faith / holding deposit

TerribleHave kept hold of my "good faith deposit" that I paid when I viewed the property in order to secure it prior to tenancy. They have been making it incredibly hard to get back. Even though I took up the tenancy and paid rent like clockwork for two years. I think they rely on people giving up.Don't give them any holding deposit OR good faith deposit without a written invoice or document prior to you handing money over.Update. After months of going through the Property Ombudsman Entwistle Green Lost! They had to pay me the good faith deposit back. It was proved that they had tried to keep the deposit (through a process of taking the deposit twice - once at viewing and then trying some fancy accounting on the first rent bill).

Bill · 23 March 2022

★★★★★ 5/5

Google

We recently used Entwistle Green for both sale and purchase. The staff (especially Rebecca, Emma, Nicola and Oliver) at the Morecambe branch has been efficient and very helpful. They handled some difficult situations with empathy and professionalism. I would highly recommend them. Thank you guys!!

A · 15 June 2017

★★★★★ 1/5

Trustpilot

In breach of the law

Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offersto the seller that the buyer must use services offered by youor another party. You must not discriminate, or threaten todiscriminate, against a buyer because that person declinesto accept that you will (directly or indirectly) provide relatedservices to them. Discrimination includes but is not limitedto the following:• Failing to tell the seller of an offer to buy the property.• Telling the seller of an offer less quickly than other offersyou have received.• Misrepresenting the nature of the offer or that of rivaloffers.• Giving details of properties for sale first to buyers whohave indicated they are prepared to let you provideservices to them.

Jelena · 21 January 2022

★★★★★ 1/5

Trustpilot

Waste of time

Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).

Emily · 13 January 2024

★★★★★ 5/5

Google

I was executor for my late Aunt's estate and after doing some research I decided on Entwhistle Green. this was a good move as I found Emma & the team very helpful especially as I lived many miles from the property for sale. The house sold quite quickly which was a relief and all completed without any fuss.

Edward · 16 April 2019

★★★★★ 1/5

Trustpilot

Terrible management

Don’t use this agent. Terrible management. Waited a few hours before viewing to tell me I can’t go to view the property. Won’t recommend or use again.

Denton · 16 May 2025

★★★★★ 1/5

Trustpilot

SCAM COMPANY DO NOT USE!

This company is a scam. I strongly regret going with them from the get go. Beverly, who is the lettings manager is completely incapable of understanding and executing basic tasks. She originally lied to us about when originally renting a flat and told us there was someone else interested to offer £25 extra a month, in which I later found out was a lie. She also mentioned that the flat was "fully furnished", and also was advertised as such, which was also a lie. The landlord told me he would never had agreed to allow them to say this. She told us the mattresses in the flat were "brand new", but after arriving looked at least 10 years old. She then took over a month, with a lot of emailing and calling to give us our deposit back, refusing to admit, she had anything to do with it. The company is so unorganised, it seems like it's ran by interns. Beverly's attitude over the phone is horrendous, she has terrible customer service skills. But hey! at least now I know, if I ever see an Entwistle Green Lettings logo on a property, to run for the hills!

LH · 6 November 2021

★★★★★ 1/5

Trustpilot

AWFUL COMPANY DO NOT USE

I have been waiting for my deposit for 22 days after I had moved out which is unacceptable. The staff are exceptionally rude and pass you on to other people to avoid blame. Beverly who is the manager does nothing to help you out and is incapable of doing her job., Sheila who is also another member of staff is also as useless as Beverly. Do not use this letting agents I repeat do not use this letting agents they are absolutely awful and cannot do a simple task of returning a deposit which should take 3-4 working days not nearly a month.

NK · 22 October 2021

★★★★★ 1/5

Trustpilot

Blackpool branch

Blackpool branch, I'm a landlord and tried ringing the letting side, have left my number twice over last couple of days, no one got back to me, tried ringing loads of times straight to the answer machine, these are the people that you are paying to rent your property, if you cannot get through how the hell can they let your property for you, I have now gone with someone else

Derek · 9 December 2022

★★★★★ 4/5

Trustpilot

Mano

I would like to thanks Beverley Bramill, Gail J Hines, Sheila Carroll, Eleanor and rest of team in Entwistle Green Lettings Team for helping me rent out my house, They are very polite and approachable

Mano · 23 January 2021