Bridgfords Lancashire reviews

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 5/5

Google

Outstanding service from Ashley! He was incredibly helpful throughout the entire process and went above and beyond to speed everything up so we could get our contract sorted quickly. We really appreciate all his support!

Ares · 29 November 2025

★★★★★ 5/5

Google

Bridgfords acted for us on the recent sale of our house in Withington. Very good, professional team. Special thanks to Amy on the sales side and Ruari the valuer. Would recommend if you are considering selling your house in the area. Thank you so much.

Chris · 13 June 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Google

I would thoroughly recommend Bridgfords after buying a house listed by them. James, Sadaf, and Richard were all so lovely, helpful and communicative and really made the process smooth for us. Especially comparing to our experiences with some other agencies. We would definitely work with them again in the future. Thanks for everything!

Cecelia · 18 October 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 5/5

Google

Excellent service, Richard was professional, friendly and helpful. Would highly recommend the agency, Cath Johnson

Catherine · 9 January 2025

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

★★★★★ 5/5

Google

A big shout out to David, Sian and Richard for the effort they put in enabling me to sell my property. Always pleasant, friendly and professional, thank you

CHRISTINE · 22 May 2024

★★★★★ 5/5

Google

Hannah Cope - our sales agent was amazing and super professional. The due process for completion took a while but she kept us updated regularly and made a lot of effort chasing all the involved stakeholders to expedite the completion. Thank you Hannah for your amazing support throughout the process!PositiveResponsiveness, Quality, Professionalism, Value

Arsalaan · 13 June 2022

★★★★★ 5/5

Google

Amy was a wonderful agent, who made our process moving into our house as smooth as possible. Thank you to Amy and the bridgeford team for all their help.

Samie · 28 July 2025

★★★★★ 5/5

Google

Fantastic service I recommend Bridgfords as a great letting agency for bridging the gap between the client and the customer.

Elvereen · 16 March 2026

★★★★★ 5/5

Google

I had a great experience with Bridgfords that made my whole home search process like a breeze. Isabelle is the co-ordinator from the Withington office who was so responsive and knowledgeable. Would like to pass on my Thanks to her and the team. Would certainly recommend Bridgfords. Well done!PositiveResponsiveness, Quality, Professionalism, Value

Mohideen · 13 June 2022

★★★★★ 5/5

Google

The moving process was very smooth, the agent Grace was very efficient on helping us preparing all documents and advising us. Great work.

C · 29 July 2024

★★★★★ 1/5

Google

They called to arrange a viewing at short notice. I travelled to the property for the viewing, but nobody showed up. We were standing in the heavy rain for 30 minutes while two other parties who had viewings scheduled earlier left one after the other. Nobody called, nobody answered the phone, and the SMS does not work for replies. I paid £40 in taxi expenses to get there. Colossal waste of time and money.

Philip · 22 May 2024

★★★★★ 5/5

Google

The best agency to choose. Mason Marshall is simply the best agent you could ever have. He was very professional, dedicated with a very good communication skill. Bridgfords in withington is the one for you.

Sera · 15 November 2023

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 5/5

Google

Emma was great organising times that suited us for both viewing the property and meeting her to collect our keys. Her and Briony's responses to emails were prompt and both were always friendly and professional. Would recommend renting with Bridgfords.

Sophie · 13 June 2023

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Google

Thanks to the team at Bridgfords I have successfully purchased my first home. Sadaf was especially great with her consistent communication with myself and other parties, she really persevered with our difficult solicitors and pushed the sale through to the end. Thanks again to everyone at Bridgfords Withington 😊 …

S · 13 June 2022

★★★★★ 5/5

Google

Our experience with Richard has been fantastic. He’s been communicative and extremely helpful, I would highly recommend.

Josh · 25 September 2024

★★★★★ 5/5

Google

Grace and Briony were very helpful and professional throughout, despite there being some difficulties with the application. Big thanks!

Mill · 19 August 2024

★★★★★ 5/5

Google

Have just finalised a sale with Sadaf at Bridgfords Withington, the whole branch was excellent but Sadaf went above and beyond to help the transaction through, she was excellent and Looking forward to many future deals with Sadaf and the whole office- Many Thanks- Steve EdwardsPositiveResponsiveness, Quality, Professionalism, Value

Admin · 13 June 2022