Trusted Agent profile · Lancashire

Bridgfords Lancashire reviews

★★★★★ Good

1,008 reviews across 3 platforms

416 Wilmslow Road, Manchester, Lancashire, M20 3BW

Bridgfords's office in Lancashire, at 416 Wilmslow Road, is rated 3.6 out of 5 across 1,008 reviews on three platforms, including 565 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

565

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

442

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Lancashire office, from every platform, shown as written. First names only.

5/5

Google

Ash and Amy did wonders,best agency ever.

Sonia · 14 April 2026

Agent replied · 16 April 2026

Thank you for the kind words! We appreciate your support and look forward to serving you again!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team

5/5

Google

Many thanks to Isabelle and Jessica for making my move smoother. In just one day after I contacted Isabelle, she found a house for me, so it’s definitely the best experience I've had with an agent. Both are professionals, friendly and helpful. I'd recommend them to anyone looking to move.PositiveResponsiveness, Quality, Professionalism, Value

Amal · 27 August 2020

Agent replied · 12 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

5/5

Google

We sold and bought via Bridgefords. Kelly was a massive help in pushing and chasing our purchase and ensured we completed by our deadline. Everyone seemed helpful. Whilst it’s not the cheapest option compared with online estate agents, the price is very competitive and worth every penny considering the time they invest, their knowledge and connections.

Daniel · 14 June 2019

Agent replied · 12 June 2024

Thank you Daniel for taking the time to leave us you kind words and 5* rating of our dedicated team. Best wishes, Emma.

5/5

Google

Great estate agents, brilliant at communication with costumers especially Richard.

Beshir · 25 September 2024

Agent replied · 25 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Beshir! Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

My experience with Bridgfords Letting…

My experience with Bridgfords Letting Agents in Newcastle was nothing short of disappointing. As a landlord, I expect a certain level of service and professionalism, none of which were demonstrated by Bridgfords Newcastle branch. I would strongly advise against using their services and will be seeking alternatives for my property management needs in the future.

Ppt · 29 January 2024

5/5

Trustpilot

A big thankyou to Zahid, ,Mo and Adeel.

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

T_ruth · 13 May 2026

5/5

Trustpilot

Bridgfords Halifax were excellent

Sarah Broadbent was our contact person and she was excellent from the start. We viewed the property online but Sarah ensured that we had a good look at the property although it was virtually, she explained/answered many of our queries as this area was new for us. Communication was great and Sarah ensured we had all the information before we moved to the property and she was present to hand us the key at the property. She made us feel welcomed to the area and the property and this will remain with us forever. We are very happy with the property, there was a little problem with the bathroom door, it was fixed within days. No other issues have been reported, but I believe they will take good care of it if any issue arises. I will strongly recommend Bridgfords and thanks to Sarah.

Rajeeb · 4 August 2021

5/5

Google

I met Emma who showed me a flat and happily she answered all of my questions and later on when u went to the office I met Briony who was equally as good and bright and knowledgable as Emma and i was treated like a member of their family and i was very please to take the flat and since then i have met them a few times and they've been nice to me and I wish them all the very best in their career.

Hassan · 13 June 2023

Agent replied · 12 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Absolutely horrendous service. Had a viewing booked over the phone days in advance, provided all the contact details required (and SPELLED them out), only to be told when I called them at the house that they could not get through to me as they likely “entered my details incorrectly”, but that the viewings were cancelled as an offer had been agreed on. This is despite me telling them to contact me through the number I called them on when I booked the viewing, AND me receiving an email from them after the call was over. What a joke, will never enquire for lettings through them ever again.

-- · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

we used Bridgfords to sell our home recently. I can say it has a been such stressful journey but the efforts and help provided has been amazing. SADAF in particular has always been available throughout the process. she is such a pleasant women to work with. Sadaf has always reassured and guided us through our property sale and has always been available to reassure us if we had any concerns. If you're thinking of using Bridgfords i highly suggest you ask for Sadaf.

Fatiha · 13 June 2023

Agent replied · 12 June 2024

Thank you for your excelllent 5* review. Best wishes, Lucy, Customer Relations.

2/5

Google

We had rented a house through bridgefords. Our tenancy ended in September. And we have still not got our deposit back. The letting agency did not process the deposit release forms for over a month, for no good reason. Also they do not respond to emails. One has to send several emails ( literally) and wait for weeks to recieve any response. In short, if one wants things done in reasonable time and professional level, this is definitely not the place.

Aditi · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Delighted, again for the second year to be dealing with such a highly professional organisation as Bridgfords in Withington. It is rare , indeed , to find , so consistently, such high quality customer service and such highly organised , thorough and supportive staff, who take the time to listen and deal with all enquiries so effectively. A huge Thankyou to Emma and to Briony , who are both so personable and deliver to resolution, with such expertise. It is such a pleasure to have business with you . You both truly are the best .

Frances · 13 June 2023

Agent replied · 12 June 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Great experience renting with Bridgfords. My point of contact, Emma was extremely helpful, professional and prompt with her responses as well as organising a viewing and meeting with the landlord. Thanks again!

Nahid · 13 June 2023

Agent replied · 12 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The service we have received from Georgia has been excellent. She is extremely friendly , helpful and approachable. She replies promptly to enquiries by phone and email.

Joanne · 16 October 2023

Agent replied · 12 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

5/5

Google

I would thoroughly recommend Bridgfords in Withington, having just sold my house through them. They kept me up to date with all stages of the sale, chased solicitors when needed and supported me through the whole process. They are a great team and so helpful. Huge thanks to all the staff, especially, David, Sadaf, Richard and James.

Mary · 25 September 2024

Agent replied · 25 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation Mary. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

WHY CANT WE AWARD A ZERO STAR?!

Unfortunately, there is no option for "no stars" or they would get it. Bridgfords Letting Agents, Whitworth St, they let me an apartment, allowed me to move in, wires sticking out of the fuse box, broken smoke alarm, no running water, they say its not their job to check the flat had services in situ. They refuse to say they have done anything wrong, and tell me, its legal what they have done. In their advert, they failed to tell me that the apartment is in a block,with specialist fire measures! Then my balcony door broke, I'm on the 13th floor and they left it stuck open for 6 weeks with driven wind and snow at one point! they sent a painter and decorator to try and fix it, who didn't have a clue, and broke it further with his plyers and a screwdriver. Then there was the bathroom, they sent a "plumber" out to fix a broken shower, who announced he had to "demolish" the bathroom to fix it. I had to stop him, and call the Landlord before he did any more damage. A proper Plumber was called and it was a faulty valve, which was replaced in 20 minutes.Just as we thought we had scraped the bottom of the barrel with their "talents" last night, they appear to have let themselves into my apartment (without my consent or knowledge) unmade my bed, moved my personal belongings and disposed of my bed. Now, I have to have the morning off work AGAIN to go and see what's gone on. In my opinion, they are an absolute disgrace and shouldn't be trusted with anyone's property.

Colin · 26 May 2021

5/5

Google

Just wanted to say a big thank you to Jess and Isabelle for their amazing work and helping us with our move. First class professional service which I will recommend to anyone. Thanks again very efficient and friendly from the very first phone call.PositiveResponsiveness, Quality, Professionalism, Value

Yasin · 13 June 2021

Agent replied · 12 June 2024

Thank you for the wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Spoke to Izzy and she was extremely professional and very informative. Promptly sent me the video I needed and went above and beyond in checking if everything was okay. *Highly recommended company with friendly staff* Will always bear Bridgefords in mind when searching for a property! :-)

Fighting · 13 June 2021

Agent replied · 12 June 2024

Thank you for your kind comments, 5* review and amazing recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Amber was absolutely amazing, she answered any questions we had instantly and lay out everything we needed to know incredibly clearly, thank you!

Meg · 13 May 2025

5/5

Google

Needed to move in very quickly and Isabelle in Lettings was an absolute superstar. Got everything sorted from initial viewing to moving in a couple of days! Very impressed with the communication and smoothness of the whole process. Highly recommend.

Joe · 13 June 2022

Agent replied · 12 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Very good management, very professional, good response about any queries. Highly recommend Ziggy, he is best. Thanks again

Ravneet · 14 March 2024

Agent replied · 12 June 2024

Thanks ravneet singh for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to Hannah Cope and the team for getting my sale through. The sale process was delayed as there were a few hiccups along the way but she kept in touch with me and updated me on the progress. I'm relieved it all ended well.

Susan · 13 June 2021

Agent replied · 12 June 2024

Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

If I could score 0 out of 5 I would

If I could score 0 out of 5 I would. The worst letting agency I have ever encountered, even my landlord at University was more on the ball that these muppets! The customer service stops as soon as you’ve paid the extortionate agency fees and deposit. We moved into our flat in Didsbury and discovered that the Gas Hop was not working, I went through Bridgefords Maintenance Team to get this sorted, it took them Three weeks to get someone out to look at it, it turned out to be a very quick fix. A month later we discovers a leak from the skylight in the Bathroom and another in the Bedroom, this issue also took forever to get sorted, neither Bridgefords nor HML Properties would except liability for the problem and I had to do all the leg work as the people on both sides hadn’t got a clue!! We moved out of the property in September and the leak was still an issue, but I had given up by then as we had a warm and dry summer! During the start of the COVID 19 outbreak our tenancy was due to run out and Bridgfords wanted us to pay £125 to renew the tenancy, even on a rolling month by month they still were asking us to pay the renewal fee. Luckily the government introduced rights for tenants during lock-down so they couldn’t do anything, they never spoke of it again! They also asked us to pay more rent per month- I refused! We finally moved out of the flat in September 2020, and it started again! 10 days after vacating the property, it was left in a very clean state, better than we had received it I asked for our deposit to be returned. I was passed around until I spoke to a very inhospitable man called Mathew Healey who told us in a rude an abrupt manor that there were cleaning issues with the property and asked for £125 to cover the cleaning costs. I asked for inventory, it stated ‘left at good domestic standard’ he said they had signed it off and that a member of the Didsbury branch had high-lighted the cleaning issues. I asked for photos which took him a week to send over after much chasing up. He advised me to pay, I held my guns much to his annoyance and appealed through DPS and was got almost all of our deposit back. More than half of what they were asking for which was nice. Do not rent through Bridgfords they are daylight robbers and a circus of clowns who haven’t got a clue!

Michael · 19 December 2020

5/5

Google

We had a good experience with Bridgfords Withington, Emma and Briony were both very helpful and their response time was good. Very straightforward and I would recommend using them!

Natassja · 13 June 2023

Agent replied · 12 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

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Questions about Bridgfords Lancashire

Has Bridgfords won any awards?

Yes. In The Trusted Agent 2026 awards: Bridgfords, Manchester won Platinum.

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