Every review we hold for the Lancashire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent service from Ascend
Ascend manage the rentals for three of my properties and always provide a fantastic service which enables me to remain hands off. Whenever I do have any queries they are always responded to immediately, which is unfortunately becoming a rarer experience these days. I can highly recommend Ascend to anyone in the rental market looking for a reliable agent
Mark · 27 June 2023
Agent replied · 12 June 2024
Hi Mark, Thank you for taking the time to leave us this great feedback! We're glad you're happy with our service - it's always our aim to allow landlords to remain hands off should they want to, and to take the stresses away from renting out properties, so we're thrilled we're doing that for you. The Ascend Team
★★★★★ 5/5
TrustpilotMark is always very accessible and…
Mark is always very accessible and prompt when working with him
Adrian · 26 June 2023
Agent replied · 12 June 2024
Thanks for taking the time to leave us a review, Adrian. We're thrilled that you're happy with Mark as your Portfolio Manager!
★★★★★ 1/5
GoogleWent to view a flat which was quite gross to be fair. carpets were very stained and desperately need a clean. soap and hair scum still in the plug hole from the previous tenant. When I asked if the landlord would get a cleaner in maybe tackle the damp and clean the carpet in between tenants the woman I spoke to at rent smart was very rude and basically said they dont need to be up to any standard there is no problem with it and it's just one person living in it so basically the conditions dont matter. If this is your letting agent I'd be worried
Charlotte · 13 June 2020
Agent replied · 12 June 2024
Hello Charlotte, Thank you. I have looked in to the above, in regards to your review. The property was advertised and ready to let. I can see there was a request from you for the property to be cleaned. The member of staff in question informed me that she did call the landlord the same day in regards to your requests, and he agreed to clean the flat for you. I have called the landlord today, and he has confirmed that a call was made to him the same day you had your viewing, and he is more than happy to clean the property. The staff member called you to inform you of this. We then received the above review. The property in question has now been let, however we are happy to help you find a more suitable property, that meets your requirements.
★★★★★ 1/5
TrustpilotTransferred to Ascend from another…
Transferred to Ascend from another letting agent due to sale of previous. Service has been dire for 9months, unable to contact anyone when needed, when you do make contact they promise a response which never comes. They are unclear on finances and now owe us money for repairs following a tenants departure and will not advise the process for refund or when this will happen….numerous calls and emails since mid Jan!
Stephanie · 2 March 2022
Agent replied · 12 June 2024
Thank you for taking the time to post a review and I’m sorry to hear your experience has not been a wholly positive one. I understand you have spoken with our Head of Property Management to discuss the management in a little more detail however, we would also like to respond to your comments on here. Your property was transferred to Ascend as your previous agent was integrated into Ascend following an acquisition, sadly during the transfer process you dealt with a number of staff members at Ascend and we failed to provide a sole point of contact which we strive to do, and that we have to apologise for. Positively, your previously problematic tenant has now vacated and the property has been returned to you with rent paid up to the tenant’s departure. Unfortunately there are works required to the property which means the deposit needs to be retained until these have been paid for. The deposit process is dictated by the deposit scheme however as soon as funds are available to pay, these will be transferred to you. We would like to extend our apologies for any poor communication during Ascend’s management, but we do welcome your feedback and strive to continually improve our service. We have only recently gained access to our Trustpilot account so we’re sad to see our first review is not a positive one, we do however have hundreds of positive reviews from our customers on other review platforms so you can see this is not the normal standard of service we offer.
★★★★★ 5/5
TrustpilotThank you Natalie Bray for an…
Thank you Natalie Bray for an excellent service.highly recommend
Mark · 23 June 2023
Agent replied · 12 June 2024
Hi Mark, We're delighted you're happy with Natalie as your Property Manager. Thanks for leaving us a great review!
★★★★★ 5/5
GoogleI have worked with property management companies for 30+years & know a good one! RentSmart staff are friendly, efficient & capable. They address the difficult issues and always follow through to conclusion. Managers ensure that staff responsibilities are clearly defined and all tasks are always covered between members of staff (avoids issues when someone is on holiday or sick). Administration, including accounting, is excellent. They seek out & use efficient, high quality and good value contractors. And they always answer the phone!
Amanda · 14 June 2019
Agent replied · 12 June 2024
Thank you Amanda
★★★★★ 2/5
TrustpilotNo contractor has been in touch for…
No contractor has been in touch for months, we have black mould in the bathrooms and nothing will be done to aid me even though I am physically unable to tough housework due to my health. The Ascend team themselves have attempted to help in some ways but nothing has been done since we moved in.
Thomas · 21 June 2023
Agent replied · 12 June 2024
Hello Thomas, Thank you for taking the time to leave us feedback - however, we are sorry to hear of the issue you’ve experienced. Your property manager is awaiting an additional quote for the works required to your bathroom, so that can be sent to your landlord for their approval to proceed with the works. You can rest assured that this is being taken seriously and we are chasing the contractors involved regularly to get this confirmed and sorted for you. Your property manager will keep you updated. If you have any additional questions, please do not hesitate to get in touch with them and they will be happy to assist. We apologise for any inconvenience caused by the matter and would like to thank you for your ongoing patience. Kind Regards, The Ascend Team
★★★★★ 5/5
Google100% Recommend Rentsmart, their Team is second to none, they manage our portfolio and always do a brilliant job in finding us the correct tenants - Thank you all :)
Rebecca · 14 June 2019
Agent replied · 12 June 2024
Thank You Rebecca
★★★★★ 5/5
GoogleSpecial thank you to Abigail lovely young lady excellent communication skills so helpful a credit to your company. Padiham office.PositiveResponsiveness, Quality, Professionalism, Value
June · 13 June 2021
Agent replied · 12 June 2024
Thanks so much June
★★★★★ 5/5
TrustpilotOutstanding service today by the most…
Outstanding service today by the most wonderful lady Aleaya Afzaal at Ascend property .This lady calmed me down during a very difficult morning regarding my apt door and got the problem sorted asap .All I can say is your wonderful and kind and I highly recommend this lovely lady thanks ever so much .
Customer · 22 June 2023
Agent replied · 12 June 2024
We really appreciate you taking the time to leave this review, and what a great read it is! We're happy Aleaya was able to resolve your query as soon as possible, and that you're happy with our service.
★★★★★ 1/5
TrustpilotPlease avoid these
Please avoid these! They let anyone with money rent a property without checking their background. Ascend are run by young irresponsible people who want your money then don't care who they rent to. No answer to calls and basically you reply to email. Both offices are equally incompetent.
Enlighten · 23 April 2025
★★★★★ 1/5
TrustpilotLies lies and more lies
Where to start…. I walked around the property with a girl called Olivia Sutton who assured me that the landlord would be painting the house, changing the doors and getting new carpet so I continued with my application. upon signing, I was then told that actually the property doesn’t need work and therefore won’t be changed. There’s damp coming through the walls and ceiling as the roof is leaking, there was wires coming out of the floorboards, there was whole walls with no paint on, carpets with burn marks on it, no working hob, no working shower and it was FILTHY. They hadn’t even cleaned the property from the last tenant but they charged them for it. I had many unpleasant conversations with a woman called Laura, who is the branch manager in Monton. When confronting her with the issues, she even lied and said she wasn’t in the area so couldn’t help but her colleague admitted she was in Tesco Express down the road. It’s been 2 weeks and there’s still SO many issues and despite a contractor coming out, nothing has happened. I highly advise if you can rent from anyone, don’t let it be Ascend.
Phoebe · 24 September 2023
★★★★★ 5/5
TrustpilotProperty health check
Sean attended today to carry out my property inspection.
He is polite, professional and respectful.
Customer · 27 February 2026
★★★★★ 1/5
TrustpilotAvoid if possible
If your a tenant be prepared for a battle for your deposit. Make sure you photo every minor thing when leaving as they will find issues.
Kelly · 19 November 2025
★★★★★ 1/5
TrustpilotDo not waste time and money with this…
Do not waste time and money with this company! Absolutely disgusting behaviour, no communication, no care whatsoever!!! I have agreed letting but on the day of collection keys they told me that property has been already let.. it's been nearly a month now and I'm still waiting for my deposit to be paid back!! Very poor service
Katka · 1 October 2022
Agent replied · 12 June 2024
Hello Katka, thank you for taking the time to leave us a review. We are extremely sorry to learn about the situation you had found yourself in, and sympathise with your frustrations. It is always regrettable where someone’s experience is negatively impacted, and likewise concerning how this has tainted your view of Ascend. In explanation; as the owner of the property had allowed a family member to move into the apartment without any prior communication with Ascend, this unfortunately meant your tenancy could not commence as planned. This is by no means a common occurrence as we would typically maintain regular communication with all our landlords and expect the same in return, however, as a result of us not being informed the property had been occupied, disappointingly your experience inadvertently on this occasion doesn’t reflect our normal high standards that we strive to upkeep.In regards to your deposit release, this has been processed by the Tenancy Deposit Scheme and those funds are currently being transferred to your bank account. We apologise for any inconvenience and stress this may have caused you. If you would allow us the chance to prove our usual high standards, and you’re still looking for a new place to live, please do not hesitate to get in touch with us as we’d love to help you with that. Kind Regards, The Ascend Team
★★★★★ 1/5
TrustpilotLeft us without hot water for 3 weeks in February
AscendPropertiesTerrible · 12 March 2026
★★★★★ 5/5
TrustpilotA Stellar Experience with my Housing Agent
I want to express my sincere gratitude to my housing agent Rebecca Evans for her exceptional assistance in finding a suitable rental property. Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free. Thank you for going above and beyond to help us.
King · 27 May 2023
Agent replied · 12 June 2024
Thanks a lot for your review, we're delighted Rebecca was able to find you a new home and assisted you throughout the whole process. We will be sure to pass on your kind comments to her!
★★★★★ 5/5
TrustpilotProfessional Staff and a Professional Management Company
Our portfolio is looked after by Lora Barker at Ascend who is always on the ball, supportive and very helpful.I've always found all of the Ascend staff to be very professional and I have no hesitation in recommending them to manage any size of property portfolio.
Steve · 28 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us this excellent feedback! We have passed on your kind words to Lora and the team too.
★★★★★ 5/5
GoogleThank you to everyone at rent smart especially Abigail can't wait to move in to my new home
Helen · 13 June 2020
Agent replied · 12 June 2024
Thank you Helen, hope you are all settled in.
★★★★★ 5/5
TrustpilotLetting property with Ascend
Ascend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set them apart.
Wilson · 27 May 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave such a lovely review, we're glad the team made the process stress-free for you!
★★★★★ 1/5
TrustpilotAVOID
AVOID! has to be the worst service I have received. I am a landlord and the property managers there are absolutely useless. The complaints team had to get involved and just when you think the service can't get any worse, ascend prove me wrong. Untrustworthy people, disgusting attitude.
Raj · 7 February 2023
Agent replied · 12 June 2024
Hi Raj,Thank you for taking the time to leave your feedback. Noting our long standing relationship, we are disappointed to learn that you have become dissatisfied with the service provided by our property management team; this is especially disappointing as you had left such a positive review in regards to our service previously.We understand you have liaised with the team on all issues raised and have come to an agreement on those. If you would like to discuss anything further with us, please do not hesitate to get back in touch and we would be more than happy to help. The Ascend Team
★★★★★ 4/5
TrustpilotQuick and clear responses to queries
Quick and clear responses to queries. Helpful with any questions answered simply which I always find best They are also very responsive to any issues repairs at the property I rent.An excellent and well mannered professional I dealt with today.
Darren · 27 June 2023
Agent replied · 12 June 2024
Thank you very much Darren!
★★★★★ 5/5
TrustpilotOutstanding Experience
I have been dealing with Ascend Properties for about 2 months, and could not ask for a better experience! Specifically, my Property Manager, Aleaya Afzaal, is very friendly and responds to my requests quite promptly and with genuine care.
Mohamed · 22 June 2023
Agent replied · 12 June 2024
Hi Mohamed, Thank you for leaving us a lovely review and the kind comments about your Property Manager. We will be sure to pass this onto Aleaya!
★★★★★ 5/5
GoogleWhat a breath of fresh air to find a letting agent that is honest ,trustworthy and reliable .
I would not consider using any other agent for rental or management of my properties .
The team go above and beyond in the level of service they deliver .
Don’t waste your time trying any other agent .Go to the best first .
Connell · 14 June 2019
Agent replied · 12 June 2024
Thank You for your kind comments
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
