Ascend reviews

★★★★★ 1/5

Trustpilot

Ascend Properties has been extremely…

Ascend Properties has been extremely disappointing. I would strongly advise people to be very careful before using them as letting agents. About four years ago, they used my professional services and I was never paid, despite the work being completed and repeated attempts to resolve the matter. I am still owed money to this day. I dealt with someone named Lettie regarding the matter. Based on my experience, I would personally not recommend their services and would advise potential clients and service providers to do their due diligence before dealing with them.

Thabo · 11 August 2026

★★★★★ 5/5

Trustpilot

Viewing Agent Megan Very Good👍

Me & my partner had a viewing in Padstow Nottingham. The lady Megan was showing us around. She was extremely professional, friendly, and helpful throughout the house-viewing process. She was patient, knowledgeable, and very understanding of our needs. She made the whole experience easy and stress-free. She showed us many properties that we asked to see.. 😊

Sam · 11 September 2026

★★★★★ 5/5

Trustpilot

We can’t thank Ashton enough for…

We can’t thank Ashton enough for everything she’s done to help us get settled into our new-build property. From the very beginning, she has been incredibly supportive, organised, and proactive. Any issues we raised were addressed promptly and professionally, which made the entire process so much smoother and far less stressful.

Samantha · 2 March 2026

★★★★★ 5/5

Trustpilot

My experience with ascend properties…

My experience with ascend properties has been great. In particular, Alexander Keane has been brilliant, addressing all maintenance issues promptly and offering great services and in depth updates throughout the entire process. he’s been a pleasure to correspond with and overall I’m very happy with the service received.

Bryony · 24 February 2026

★★★★★ 5/5

Trustpilot

Ask for Rev, excellent communication skills and goes above and beyond!

Dealing with Rev made the whole rental process an absolute breeze. She lined up a bunch of properties that met with our needs and preferences saving both, myself and my partner, time that would’ve been wasted endlessly scrolling ads.. She hit the nail on the head with the final house we viewed and paired with being a charismatic person, she is the reason as to why we went with Ascend!

Zac · 27 April 2026

★★★★★ 5/5

Trustpilot

Property well maintained

Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Property inspection is very fast as well max 10mins or less.

Oge · 20 February 2026

★★★★★ 1/5

Trustpilot

I'm disabled and on section 8 back in…

I'm disabled and on section 8 back in January when I tried pay my rent the app I have to use to pay my rent on wouldn't allow I tried to reach them by phone text and email and no one would ever answer me back this went on for like 2 months then 3 days ago I get a note on my door telling me I have 4 days to get out I'm confined to my bed and if I get out anywhere it's in a wheelchair and I have no where to go

Angdaw · 11 March 2026

★★★★★ 5/5

Trustpilot

yearly property check

Had our yearly property check today. Sean is quick and efficient at his job he is always polite and respectful of our home. Very pleased with him. Highly recommended

Vicky · 20 February 2026

★★★★★ 5/5

Trustpilot

Agent was really helpful in finding me…

Agent was really helpful in finding me a good place, been communicative through out and sorted any issues as and when. Think he was called Adam Fairhurst

Matthew · 27 February 2026

★★★★★ 1/5

Trustpilot

Just wants your money, Then more money. Don't use.

My partner and myself lived in an ascend new build property for roughly a year. It was an awful experience that we hope never to repeat and I'd warn anyone away from using them as we had our concerns ignored and then a massive bill just to get away clean. We had multiple issues arise over our stay that went ignored and pushed on the back burner as ascend claimed "it's part of the home setting in its first year". Which I'd agree with if we were talking nail heads and cracks but we had door stops popping off walls, painting that'd been missed or was mi's-coloured, gaps we could see through on windows to the outside etc but we didn't push because we thought they'd deal with it at the end of the year. End of the year comes and they still haven't scheduled us in for maintenance and wanted to put our already expensive rent (£1110) up by another £250 without any explanation given as to why that was warrented. So I tried to dispute it and got threatened with legal action immediately as they claimed I was outright refusing to pay it when I was only after an explanation for the increase, so we decided to move.

Brandon · 21 August 2026

★★★★★ 5/5

Trustpilot

Amazing letting agent

My experience with this letting agent has been top tier from start to finish, they have been there for every need and have managed to help in every situation.Big thanks to Lee at Ascend who has gone above and beyond with everything he has done while we have been staying in our property and has gone above and beyond when helping me and my housemate.Ascend really does stick out as an agent that sets the mark.Thanks again! Joshua

Joshua · 18 April 2024

★★★★★ 5/5

Trustpilot

Sean was really nice person

Sean was really nice person . He only spend 5 minutes . Thanks for been so polite at the visit .

Emin · 18 February 2026

★★★★★ 5/5

Trustpilot

I am a Tenant and moving to another…

I am a Tenant and moving to another Ascend Property next week. I have found Ascend Properties to always be helpful, polite and giving first class service at all times. I have never had any problems with them. A special mention is needed for Will Kent, Annie McGloin and Izzy Brady for always giving a constantly high level of customer service and doing so in a friendly and efficient way. I would fully recommend Ascend Properties to family and friends.

Kevin · 17 July 2026

★★★★★ 5/5

Trustpilot

Sean was quite friendly when he came…

Sean was quite friendly when he came for the house inspection and he made it an easy process.

Muna · 27 February 2026

★★★★★ 5/5

Trustpilot

Great company all staff are amazing…

Great company all staff are amazing especially Adam friendly helpful and nothing to much trouble

Llsa · 25 February 2026

★★★★★ 5/5

Trustpilot

I have been a tenant with Ascend…

I have been a tenant with Ascend letting agents for over two years under the care of Faye Newton, I have had three occasions to report faults and they have been resolved quickly and without fuss. The contractors used by Ascend have been excellent and Faye ensured permission to commence the fixes was quickly obtained and that I was kept informed of progress.

Christine · 25 February 2026

★★★★★ 5/5

Trustpilot

100% Recommend Ascend thanks to Rebecca and Emma!

Rebecca at Ascend has been very helpful and understanding during the whole process of me finding the right property. Her communication with me has been excellent and she has kept me updated throughout every step. This has been a really smooth and pleasant experience especially as this is my first time private renting an apartment. Emma at Ascend has also been very helpful during the process of background credit checks,paperwork etc. I really appreciate how regular the communication has been as I’ve not been left in the dark about anything. I would 100% recommend anyone going with Ascend to look for a property and I would recommend Rebecca and Emma along with the rest of the team as everyone I’ve encountered has been so polite and helpful.

Dawn · 15 August 2023

★★★★★ 5/5

Trustpilot

Thankyou Rebecca/Ascend!

For my first time renting a property and finding the right estate agency I can honestly say I’m pleased with the help I have received from the staff at Acsend. Especially Rebecca Evans who I’ve been most in contact with over the last week. She has been so helpful and lovely answering any questions I’ve had and making me feel at ease with the viewings/information of the property. Also, any communication from her has been at a fast pace and has gone smoothly. Just want to say thanks so much Rebecca for your patience and help we’re very appreciative.

Molly · 29 June 2023

★★★★★ 5/5

Trustpilot

Exceptional Service....

I would like to take this opportunity to thank Mark Lewin for his dedication, help & support in managing my property portfolio. His professional approach & sound advice is definitely commended, easily contactable, efficient, reliable & very knowledgeable. As a landlord, I am delighted to be working with the team at Ascend Properties, dealing with experts who I can truly trust; it gives me a peace of mind & confidence working with professional agents in handling my property affairs, definitely highly recommended!!

Suzanna · 29 June 2023

★★★★★ 5/5

Trustpilot

Aleaya Afzaal is wonderful and…

Aleaya Afzaal is wonderful and efficient. I had been chasing money I was owed and it caused stress to me. Aleaya seems to be a new member of staff because I had not had dealings with her before. Aleaya is fantastic and so helpful. She sorted my refund right out and I am very grateful to her. Aleaya is an asset to Ascend. Thank you!Additionally, I have very fond memories of my cute little flat I had with Ascend and I’ll forever remember it. Thank you Ascend.

Miss · 22 June 2023

★★★★★ 5/5

Trustpilot

Excellent support with move in

Aleaya was super helpful regarding our moving in issues! She was on hand to answer my calls and was quick to arrange contractors to fix odd bits, keeping me in the loop at all times! She provided us with all the contact details we needed to directly contact property management and caretakers ourselves.The team are really responsive and have made the whole move-in process straight forward and effortless. I couldn't fault Ascend so far and have no concerns getting support should we need it in the future.

Rebecca · 21 June 2023

★★★★★ 1/5

Trustpilot

After living in the property for 8…

After living in the property for 8 months I was advised Gas safety certificate was due to expire , Gas engineer came and tried to isolate boiler as flu was not correct as it was white and should be black for UVrays easy fix would be black tape but we had to take extra time off work to get this done , when the gas fitted arrived the persimmon joiner did not turn up so I did the joinery work , Gas fitter complete job and phoned his foreman to sand /cement around flu this has still not been done until my tenancy had ended on 14/5/26. I had read reviews regarding getting deposit back which seems to be a real problem , I was not getting caught out and left the house immaculate until the report from there surveyor came through and believe me they are an absolute disgrace, the property has been lived in for 13 month by a family of 4 and they expect it to be handed back in show room condition, this is a persimmon home I had to get it cleaned the 1st day I moved into property as it was dusty and dirty , property looked fine at 1st viewing but on looking you can see nail heads from plaster boarding that hasn't been skimmed over ,plastering in hallway is shocking on close look and I'm meant to put these right , I'm an empty homes supervisor previously a property renovator, all toilet seats should be replaced for hygiene purposes not at this company I would stay well clear and I hope someone from Ascend replies to this review

Tom · 21 May 2026

★★★★★ 1/5

Trustpilot

This is a warning to anyone who goes…

This is a warning to anyone who goes with Assend living, don’t do it . It’s impossible to get your full deposit back , they take weeks to get it assessed then give you a massive bill . They have no intention of giving you the deposit back at all . It’s a joke and disgusting how they treat their tenants. I even arranged a pre check to come and look at my property and they didn’t even bother turning up to it and then gave me a bill , which was 85% of my deposit absolute scam . Tell you what you want to hear and drag there feet giving you any money back . Been 3 weeks now and I had to chase them , got the bill yesterday and now I have to make a complaint to someone else which will take another few weeks . Just a disgrace how they operate, anyone leaving Assend god help you . Boycot this company

Geoff · 7 May 2026

★★★★★ 1/5

Trustpilot

I’m a landlord and this is a warning to…

I’m a landlord and this is a warning to avoid using this letting agency for potential landlords or tenants. It’s one failing after another, it started with ascend charging me too much for management and after I raised this with them I got my refund back! Furthermore I was getting paid late, in the end after many many hours of emails and phone calls I eventually got a resolution. Lastly we had to put in a claim for some of the deposit due to damage in the flat, the information sent to tds was wrong and for the amount Claimed was one third of what I got, the information to the tds wasn’t even properly put in as a claim… lastly and this one is the worst… you can’t get hold of the pertly managers unless you hound them daily! The complaints team are bias it seems they side with their own( shock horror) judging by my experience of others and myself here! No need to waste time with apologies or to discuss further as I don’t have time… just one word of advise for potential landlords is to AVOID

Rajiv · 6 March 2023