Ascend Lancashire reviews

★★★★★ 1/5

Trustpilot

I’m a landlord and this is a warning to…

I’m a landlord and this is a warning to avoid using this letting agency for potential landlords or tenants. It’s one failing after another, it started with ascend charging me too much for management and after I raised this with them I got my refund back! Furthermore I was getting paid late, in the end after many many hours of emails and phone calls I eventually got a resolution. Lastly we had to put in a claim for some of the deposit due to damage in the flat, the information sent to tds was wrong and for the amount Claimed was one third of what I got, the information to the tds wasn’t even properly put in as a claim… lastly and this one is the worst… you can’t get hold of the pertly managers unless you hound them daily! The complaints team are bias it seems they side with their own( shock horror) judging by my experience of others and myself here! No need to waste time with apologies or to discuss further as I don’t have time… just one word of advise for potential landlords is to AVOID

Raj · 6 March 2023

★★★★★ 5/5

Trustpilot

Faye was courteous

Faye was courteous, responsive and concise as always.

Emmanuel · 25 February 2026

★★★★★ 1/5

Trustpilot

Terrible deposit response time

Terrible deposit response time. Had to pay for a notary to sign a statutory declaration. They took over the time they had to respond to sorting out the deposit. I initially disagreed with the deductions but they said they would let the deposit service handle it and no response since. I chased them up when I decided I didn't want the hassle of going through the dispute process which they where counting on. I would warn people to stay away from them as they will try there best to take all of your money but tell you before hand that "I think you have a good chance of getting all of your deposit back".

JOSEPH · 16 April 2026

★★★★★ 1/5

Trustpilot

Extremely, unethical property management company

Extremely, unethical property management company!-From the top, extremely dishonest business owner / broker, Mr Boone, and, General Manager. -Orchestrated a constructed eviction by denying my valid RA, for afternoon maintenance due to disability. -The converted, detached garage never had a situs address. So, no 911 or mailing address. -The mailboxes did NOT lock, habitability violation. The neighbors stole our mail and, packages. -Raw sewage overflowed into the main houses yard for about 6 weeks. -Ascend would NOT keep the main gate locked with a vacate, main house. -My toilet did not flush for over 30 days. -There was no address in either structure: main house and converted garage. Deliveries were problematic. -Broken glass and goat heads littered the yard. -A registered sex offense lived nextstore yet, Ascend advertised the rental as good for children on a corner lot with no locking gates. -Refused to issue my security deposit even though I left it better than I found it. -Mr Boone called me, in the morning, denying my valid RA, expecting me to delete a truthful Google review to be “issued funds” (censorship). I refused.

Lara · 14 October 2024

★★★★★ 1/5

Trustpilot

poor service

went to view a house and contact will kent via email. while emsiling him he stated that he couldnt find my name on the system. he then said he had spoken to his manager who is happy to go ahead with the application, then the next day after numerous emails of him asking many questions regarding my credit file, he then said i would need a guarantor, but then i said i shouldn't do as i dont have any ccjs ect. he then said that i need to view the house again but could not do the viewing for over a week later. it honestly seemed like he just could not be bothered to but my application in. what a failure to a company.

Chris · 17 March 2026

★★★★★ 4/5

Google

I had an appointment to view a house in Burnley today but when I went to view it there was nobody there. I phoned the office and a very nice lady gave me Abigail's number as she was the one dealing with it. I phoned and left two messages on Abigail's phone asking what was happening. I waited half an hour then left. I phoned again a while later and this time Abigail returned my call saying that everyone had been contacted yesterday and had their appointments cancelled. I told Abigail that nobody had phoned me and I had no missed calls or voicemail messages that day. Abigail said she would phone me back when she stopped driving. I waited for 3 hours then decided to phone Abigail again. This time she didn't answer, just sent a text message saying that it said in the diary that they had phoned and left a voicemail yesterday. I find this odd as I had already told Abigail that I had not had a missed call or a voicemail. I can only think that they must have phoned the wrong number. I had no apology from Abigail and can only say that this is very disappointing and certainly isn't the way to treat people. Since I wrote my review yesterday Abigail has been more than helpful and apologised for her mistake of phoning the wrong number. She has been very helpful today, meeting up with me to view a property and doing her upmost to help me to find the right house. Thanks to Abigail for all of her help. I have now changed my review from 1star to 4stars. Much better service today👍👍👍

Patricia · 13 June 2022

★★★★★ 5/5

Trustpilot

Mark Lewin

Ascend have looked after my rental property for several years and I rate them very highly. In particular Mark Lewin who is always on hand, answers emails promptly and has recently gone above and beyond when I needed his help. Even though I only have the one property and my account is probably just a drop in the ocean compared to others, he is always helpful, friendly and courteous.

Sue · 23 June 2023

★★★★★ 5/5

Trustpilot

Louise has gone above and beyond to…

Louise has gone above and beyond to help me and I appreciate this so much, she is by far one of the best people I have met in life that even stayed extra to get me sorted to her I wasn’t just a customer I was a person in need and she has a heart of gold.

Chan · 18 August 2026

★★★★★ 5/5

Trustpilot

We had an amazing experience from start…

We had an amazing experience from start to finish Rev Uppal was nothing but amazing to us, she made our dream come true, answered more then enough questions we had to ask, spent more time that she definitely should have with us. Professional through out and soo friendly, We are soo excited to move into our home and that’s all thanks to Rev.

Jamillah · 16 April 2025

★★★★★ 1/5

Trustpilot

Viewed the property

Viewed the property, new build loved it. Filled in all the applications made them aware at the beginning about our landlord situation they said it was all ok as long as we had a guarantor which we did! We paid out holding deposit that they asked for (£220). Great we got our promise on the house when to go and collect our keys etc. I emailed them 3 days before we moved in to pay deposit etc. To my surprise she said we were no longer allowed the property due to bad reference from our landlord which we had already told them about! The house was already back on the market also! And was told that we wouldn’t be getting our £220 back. When I said what about our guarantor? she said she has already closed our application? Absolutely shocking so dishonest and just want to take people’s money.AVOID AT ALL COST!

Callie · 17 July 2024

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague. No problem until it’s time to get your deposit back, then it’s hell on earth. When we moved into the apartment it was dirty, having clearly not been cleaned. We left the apartment spotless and were deducted several hundred pounds from our deposit for ‘cleaning and redecorating’. Despite repeatedly engaging with the estate agent and supplying evidence to prove the fees were incorrect, the agent took weeks to respond, was unhelpful in assisting with the process, and it took over 2 months to get our deposit back, which was still reduced by £200 for no reason at all, but by that point we were so fed up and didn’t want to go through an extended TDS process. Unconditionally avoid, they make their money from screwing you over on your deposit.

James · 20 December 2025

★★★★★ 5/5

Trustpilot

Ascend/Rebecca Review

The whole experience with Ascend has been brilliant, Rebecca has been really helpful from the moment we shown our interest and has supported us with all our enquiries. The viewing also went great Laura was really polite and made us feel at ease while viewing the home, thankyou for all your support throughout this process it’s been highly appreciated!

Mathew · 30 June 2023

★★★★★ 5/5

Trustpilot

Mark Lewin has been managing our…

Mark Lewin has been managing our property for some years now and we have always had brilliant service without exception. Friendly & informative, Mark ensures we are up to date on developments or any issues & always responds to queries promptly. Mark’s expertise has made being a landlord hassle free - we know our property is in good hands.

Debra · 27 June 2023

★★★★★ 5/5

Google

Claire at rent smart in Burnley is an absolute gem . I am in a situation where I need to move ASAP and Claire was very understanding of this . Right from the beginning of seeing the property she helped me every step of the way . Claire went out of her way to take my anxiety away and made sure the process was quick but done correctly. She informed each time I needed to provide something and I now have the property I really wanted and liked . I cannot thank her enough she has helped through a very hard stage and now I can be happy again in my new rented property. Rent smart are fantastic and I advise anyone to use them as they go the extra mile to help . Helen c

Helen · 13 June 2020

★★★★★ 1/5

Trustpilot

We moved into a property managed by…

We moved into a property managed by Ascend Properties in August 2024, and the experience has been extremely disappointing from the very beginning. When we arrived, the premises were in a shocking condition. The house was dirty, most areas had clearly not been cleaned, including the outside, and the kitchen looked terrible. We sent photos immediately, but our complaints were ignored. Three weeks later they sent someone who only looked around and did absolutely nothing to fix the issues.

Caroline · 12 December 2025

★★★★★ 5/5

Trustpilot

Best Service so far

I wanted to express my gratitude to our housing agent. Rebecca has been amazing at communicating with us and providing information. We are still waiting to get approval from the reference team but so far everything has been great. Hopefully, everything goes smoothly and we will get the house😁. Rebecca made us feel really comfortable throughout the journey.

Shiva · 26 June 2023

★★★★★ 1/5

Trustpilot

Zero stars

Zero stars. Terrible company. Try to take your full deposit and more. Threaten with litigation even though we are with the TDS. Falsely trying to claim for cleaning when the property was left in good condition. Quoted an incorrect tenancy agreement trying to get a full month’s rent out of me rather than half ref leaving mid-month until I quoted the correct agreement. Incorrect amounts of money quoted in TDS and emails when trying to negotiate. Misleading information trying to throw you off track. Clearly not professionally knowledgeable staff. Very poor customer service. Increased rent by 10% and did not give the option to renew annual rental term, with only monthly rolling offered, not in line with tenancy agreement, this enabled them to increase rental over the odds at a later date. Ok when you are in the property but absolutely awful when you leave. Modern day pirates. Gardens flood and very poor quality fixtures, fittings and flooring. Scunthorpe Lakeside. Very untruthful uncaring staff and company. STEER CLEAR!!!

Sandra · 27 November 2025

★★★★★ 5/5

Google

Would highly recommend rent smart. The lady thay got my and my partner into our property Claire was a very help polite and fast working person. She got us into our house as fast as she possibly could. Adam the man who showed us around was very helpful gave us all the information we needed. The house was fully cleaned and redecorated before we moved in the property is a very nice warm and homely place to live in. Would highly recommend rent smart to anyone that is looking for a nice new property

Bethanie · 14 June 2019

★★★★★ 1/5

Trustpilot

Dishonest company - avoid at all costs

My friend moved into an apartment in Liverpool in May. The apartment had a Juliette balcony which was broken upon viewing but the member of staff assured my friend it would be fixed before she moved in. Fast forward 2 months and despite repeated attempts to get it fixed the “Senior Property Manager” Liam Eadsworth has displayed a complete lack of urgency or concern to get it fixed. I have multiple emails from Liam stating he was aware of the faulty balcony door for YEARS and it’s never been fixed due to the cost of getting it fixed. As this was the case then WHY wasn’t this disclosed in the advert? It’s simply dishonest and unethical to mislead tenants in such a way. Not only is my friend unable to use the balcony but Ascend actually sent someone to nail the doors together as a temporary fix so now there’s no ventilation in the property! The apartment has been over 30°C on hot days. It’s absolutely horrendous and not fit for purpose.To quote the original listing “the open plan lounge/kitchen/dining room sees plenty of light and opens up onto your very own Juliette balcony - so you can experience the breeze and buzz of the city”. Ironic… Not at any point is there mention of the balcony doors not working.Please whatever you do, do NOT trust these charlatans. They will take your money and as soon as an issue arises they’ll run for the hills!**Response to Ascend 21/11**Firstly if a repair or replacement balcony door is not possible why are you now advertising the same property without mentioning the fact you can’t even open the door and make use of the balcony? This is just simply dishonest practice. The replacement hasn’t been “refused” - you even stated it was a matter that the landlord didn’t want to pay for a replacement due to the cost so don’t blame building management on this.Secondly we reported Ascend to the council for breach of contract. Ascend sent a £20 portable fan, I would hardly call that an air conditioning unit. Ascend also tried to charge my friend a removal fee for not taking the fan with her upon vacating the property! They have also now sent an email to my friend to say they will be charging a “light cleaning fee” despite the flat being left in the same condition as the first day she entered. They still have yet to disclose how much they are going to charge however this will indefinitely be disputed upon receipt of bill. Just an awful company to deal with..Update 23/10: The level of corruption from this company is off the scale. My friend has now received an email to say they will be deducting £160.00 from the deposit for a “light clean” and also a further £20.00 for not removing a fan which not only did THEY provide but also they said when questioned about it they would retract the fee for! Please anyone reading this do yourself a favor and avoid dealing with these charlatans.

Andrew · 23 October 2024

★★★★★ 1/5

Trustpilot

Extremely unprofessional, left us nearly homeless

We applied for a property through Ascend Living, paid a holding deposit in full, and completed all referencing. Just 2 weeks before our move-in date, we were informed that the current tenant had not vacated and no confirmed move-in date could be provided, leaving us with no choice but to withdraw our application.

Lin · 23 May 2026

★★★★★ 5/5

Trustpilot

Great team! Will definitely be recommending! Amazing experience

This was the smoothest, stress free and helpful process we have been through! We were kept up to date with every part of the process and all our questions were answered in a timely manner! Louise the referencing coordinator was absolutely incredible, I felt comfortable and confident when asking her anything and she always covered everything for us! Also Olivia M was amazing when we called to advise we are interested in a property we viewed she was quick in sending over all required documents and was keen to help! Tom also at the Leeds branch who I spoke to first was fantastic and knowledgeable! Great group of people would and will be recommending friends and family!

Phoebe · 22 September 2025

★★★★★ 5/5

Google

A huge thank you to Adam and the admin team! The entire team have been exceptional. As a young person and new to renting, their service has been brilliant and very helpful in advising and explaining the process. Highly recommend Rent Smart for all ages and price ranges. They really go out of their way to arrange viewing around work which for someone who works 9-5.30pm is highly advantageous and appreciated.

Shannon · 13 June 2020

★★★★★ 5/5

Trustpilot

Great service

We recently got a rented property through ascend. Everything is good and process was smooth. Emma and Christine were immensely supportive. Kudos to the entire Ascend team.

Haider · 28 October 2025

★★★★★ 5/5

Trustpilot

Seamless and effortless

Have found Ascend extremely easy to work with and they do a great job managing our property portfolio across many cities. Mark Lewin is a great manager who provides a seamless and effortless experience which is important for us as we are located internationally.

Robert · 30 June 2023