Every review we hold for the Lancashire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Great experience with Alexander.He was quick to answer any concerns I had and was always willing to go above and beyond for us.
Beca · 26 February 2026
Agent replied · 5 June 2026
Thank you for taking the time to leave a review.
We’re really pleased to hear that you had a great experience and that Alexander was quick to respond to your concerns and willing to go above and beyond to help. Providing helpful and responsive support is something we always aim for.
We’ll be sure to pass your kind feedback on to Alexander. Thank you again for sharing your experience.
★★★★★ 1/5
TrustpilotAbsolutely appalling when it comes to…
Absolutely appalling when it comes to returning deposits, over critical checks not taking into account wear and tear etc. I would highly recommend avoiding unless your happy to be contesting money your rightfully owned. Zero stars would be the best I’d award this company
Roy · 18 May 2026
★★★★★ 5/5
TrustpilotWe're in safe hands with Ashton Bristowe!
Had a small issue with one of our appliances - nothing was too much trouble for Ashton, she arranged for someone to have a look straight away and chased to get it sorted promptly without us messaging her. Confident we're in safe hands and she always goes the extra mile.
Chris · 16 March 2026
★★★★★ 5/5
TrustpilotOlivia M really made our experience…
Olivia really made our experience stress free from the beginning. She was really friendly during the initial viewing and then throughout the whole application process. We viewed the property and was in within two weeks. Straight forward and as mentioned stress free which is what you want when moving! Thanks
Mairead · 11 March 2026
★★★★★ 1/5
TrustpilotUnethical Deposit Retention Policy
Disgruntled · 18 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave a review.
We're sorry to hear that you feel this way about your experience with Ascend Living, particularly as your tenancy has now ended.
While we appreciate that deposit disputes can be frustrating, we respectfully disagree with the allegations made regarding our conduct and business practices. These claims do not reflect the standards we strive to uphold.
As the matter is currently being reviewed by the TDS, it would be inappropriate to discuss the specifics publicly. However, we can confirm that the proposed deductions were based on evidence gathered at the end of the tenancy, including identified damage and cleaning requirements.
We agree that referring the dispute to the TDS is the appropriate process and welcome their independent assessment. We will respect and abide by the adjudicator’s decision.
Throughout your tenancy, we endeavoured to provide support and assistance whenever required, and we are sorry that your overall experience has not met your expectations.
We remain committed to treating residents fairly, acting transparently and following the correct procedures when disputes arise.
We wish you all the best for the future.
★★★★★ 1/5
TrustpilotAvoid at all costs
I’ve decided not to let with this company, because if my experience just trying to book a viewing is this bad I can’t imagine what it would be like as a tenant. I was supposed to have 3 different viewing on the same property, each one has been cancelled with no notice, and not even an apology. Every time you have to speak to a different person they just ignore what’s happened, or outright deny it, when you send them written proof they stop communicating in writing and only want to talk on the phone. By the looks of other reviews they offer an incentive to people to leave a positive review just as they’ve moved in. The prices of the houses are also wildly overpriced (£4-500 more than a property the same size in the same area) and it’s clear that they don’t have an understanding of the area they’re letting in (they just kept saying “we’re from Wolverhampton we don’t know the area”).
Georgia · 12 December 2023
Agent replied · 12 June 2024
Hi Georgia,Thank you for taking the time to leave us a review. However, we are sorry that your experience has not been positive on this occasion and we’d like to look into this further for you.You will see we have sent you a request for more identifiable information via Trustpilot as we are unable to locate you on our database using the details provided within this review.If you wouldn't mind getting back to us, it will allow us to locate your records so we can investigate this further for you. Thanks, The Ascend Team
★★★★★ 1/5
Trustpilotavoid at all costs! liam and his manger are liars
Absolutely rubbish company! Avoid at all costs!! They are a bunch of liars and only think about themselves Liam the estates manager is a absloute person that does not have people skills and just thinks about him and the business and out to rob you and your money. they have a few properties but if these guys are going to be the people that manage it trust me avoid at all cost horrible comapny fix up your company
Kieron · 23 January 2024
Agent replied · 12 June 2024
Hello Kieron, Thank you for your review and I’m sorry to hear your experience wasn’t positive.I can see from your account there was a proposed deduction for rent arrears and some minor issues found at the checkout inspection. You did not agree with these deductions and you received your full deposit, less rent arrears from the deposit scheme.Should you wish to discuss further, do not hesitate to contact the property management team. Kind Regards, The Ascend Team
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐
We are due to move into our ascend property in the next few weeks. So far so good! Elliot has helped me and my partner all the way through and answered all of our questions and guided us through the process with ease. 5/5 ⭐ 😊
Demi · 30 March 2026
★★★★★ 5/5
TrustpilotBig thumbs up
I’ve worked with Ascend, more particularly Mark Lewin, for 4-5 years managing two properties in Liverpool. I’ve been super impressed with Mark, he’s always responsive, very helpful and manages the properties in a practical manner. Would highly recommend.
Sachin · 30 June 2023
Agent replied · 12 June 2024
This is such a great read, thanks for leaving us your amazing feedback!
★★★★★ 5/5
Trustpilot200% Recommended Ascend Properties
I recently had the pleasure of staying at Ascent Properties, and I wholeheartedly recommend it to anyone looking for a comfortable and enjoyable stay. From the moment I arrived, I was impressed by the quality of service and the overall experience.The accommodations provided by Ascent properties were exceptional. The room was clean, spacious, and well-appointed. The amenities were modern, and everything was in perfect working order. I appreciated the attention to detail and the comfortable furnishings.Your quick response wins my heart, Once again Thank you for everything you do to make this a great living environment. I'm proud to be a tenant under your care, and I hope our positive relationship continues for a long time to come.
Nikita · 13 October 2023
Agent replied · 12 June 2024
Hi Nikita, Thanks so much for your kind words, we're glad you're enjoying renting with us!
★★★★★ 2/5
TrustpilotDisgusting Service 🤮.
Really not happy about the service what so ever, I was originally speaking with will who showed us a 4 Bedroom house that was available and we were first in line to have it. (Still Available Now)
Kieran · 5 May 2026
★★★★★ 5/5
TrustpilotAscent
We came to the area to rent a property due to my husbands work.
Dee · 19 February 2026
Agent replied · 23 February 2026
Thank you so much for sharing your experience.
We’re delighted to hear that Ashton and the Ascend team have been so supportive since you moved in. Knowing that families like yours feel cared for and supported, especially with the challenges of a new build and shift work in the NHS, really means a lot to us. It’s wonderful to hear that any issues were resolved quickly and smoothly, and that our contractors were professional and approachable as well.
We’ll be sure to pass your kind words on to Ashton and the team, they’ll be thrilled to hear them. Thank you for trusting Ascend!
★★★★★ 5/5
TrustpilotSuperb business
Superb business that I have worked with for many years now. All team members have looked after my interests very well, and in recent years Lora Barker has been superb in all aspects.
Allan · 27 June 2023
Agent replied · 12 June 2024
Thanks so much, Allan! We will be sure to pass on your kind comments to Lora and the team too.
★★★★★ 5/5
TrustpilotMy company has worked with Mark from…
My company has worked with Mark from Ascend for several years now and we've always been happy with the level of service, quick response time and proactive ways of working that Ascend offer.
Spencer · 26 June 2023
Agent replied · 12 June 2024
We're delighted you're happy with Mark as your Portfolio Manager and the overall service we offer, thank you!
★★★★★ 5/5
TrustpilotWe had the pleasure of dealing with Rev
We had the pleasure of dealing with Rev, who was a star throughout the whole initial process, answered all our questions swiftly and made sure that we were happy and comfortable with the whole process.
Zain · 6 May 2026
★★★★★ 1/5
TrustpilotI’ve been a tenant of ascend for coming…
I’ve been a tenant of ascend for coming up to 2 years now and unfortunately I find this company very abrasive.
Miss · 12 August 2026
★★★★★ 2/5
TrustpilotThe house has remained cold .
The house has remained cold since we moved in as the back door to the garden and the front door to the house hasn't been fixed as we have a child with a heart condition we end up taking him to the hospital regularly during winter because of sickness an ill health due to not being warm from cold to a cold home .We have rising damp in the living room and kitchen which had not been properly looked at .i have Filled in some gaps with foam but as I'm not a builder I do not know what I'm doing as there's alot more to secure the house.We however have been helped with some repairs but as above the main repairs either get ignored or need reporting over and over again and still four yrs here nothing has been done .However Liam Eadsforth an team have been very helpful passing on fixflo and trying to get help.
Ben · 23 June 2023
Agent replied · 12 June 2024
Hello Ben, Thank you for your review and we’re sorry to hear you’re having problems in the property. Having been a tenant with Ascend for a number of years now, we’re glad to see all previous maintenance issues raised by yourself have been resolved within a timely manner. Looking at our records, you raised the issue mentioned within your review on the 7th June 2023 and we have arranged a contractor to attend next week to review the situation at your property. As soon as we have the contractor’s report, we will discuss any recommendations with the landlord. We will of course keep you updated as usual and make you aware of any next steps. If you have any additional queries in the meantime, please do not hesitate to get in touch and we’ll be happy to assist. We’re glad to see you’ve had a positive experience with your property manager Liam and the rest of the Ascend team. Kind Regards, The Ascend Team
★★★★★ 1/5
TrustpilotTo all Young/ new renters
To all Young/ new renters: DO NOT IGNORE THIS REVIEW.Avoid this letting agency like the plague, as tempting and attractive the reduced rent may seem, it certainly isn’t worth the mental distress. From the complaints team to the account managers, namely, LOUISE GORTON, are absolutely useless. They will exploit you and withhold your deposit from you at the end of the tenancy. You will make a number of complaints regarding faults in the property only for said faults to come out of your deposit. This company feeds off young and inexperienced renters, do not become victim to this and rent elsewhere!!!!!Renters are bribed with a 1 month rent free raffle to leave a 5 star review on company page, be very wary!!!
Y · 20 June 2023
Agent replied · 12 June 2024
Hello Yaf, Thank you for your review, which is a disappointing read. Ascend strongly refute the allegations made. We work really hard to provide excellent customer service to all our tenants. Unfortunately upon you vacating the property, works were required which have been proposed as a deduction to your deposit. We have advised you of these works, along with a report including photographs comparing the condition of the property when you moved in, versus when you vacated. Our team, along with our complaints manager has been in touch with you to discuss the concerns you have raised. Our team have clearly explained the process for the return of your deposit, and directed you to the deposit scheme where your deposit is held. As your complaint is now regarding time frames for the deposit scheme to assess your dispute, Ascend are unable to assist. We therefore recommend once again you contact the deposit scheme if you are unhappy with their timescales. Ascend run various incentives and competitions for tenants. Whilst Ascend ask for reviews in return for an entry into a prize draw, we do not require the review to be a particular star rating, we are simply requesting feedback for our service.Kind regards, The Ascend Team
★★★★★ 1/5
Trustpilot“Chaotic Operations and Poor Tenant Care Standards
I joined Ascend Properties with genuine optimism and wanted the role to work. Unfortunately, my experience was one of constant confusion, inconsistent communication and a serious lack of operational structure.
Emma · 28 May 2026
★★★★★ 1/5
Trustpilot****REAL NIGHTMARE****
My ****NIGHTMARE**** started when moved into one of their properties in WALSALL 4 weeks ago. Although I was advised that the house would be professionally cleaned before moving in, the house was dirty and the carpets ***FULL OF DOG HAIR*** from the previous tenant. Entering the house an intense ***DOG WEE SMELL*** will welcome you. I have a child in the property with severe asthma and pet allergies. I requested for the carpets to be changed. After confirming in writing that they would change the carpets, they refused to do so and suggested I change them at my own expense.Also, the ****DISHWASHER DOES NOT WORK**** and there is ***DOG POO*** all over the garden and the turf is dead. They still have not fixed any of the issues.Moving out of the property is unfordable for me now and would be too stressful for my child. They are being ****HEARTLESSLY UNEMPATHETIC****
Aissa · 27 April 2023
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review. However, we are disappointed to read that your experience has not been positive and we’d like to look into this further for you.You will see we have sent you a request for more identifiable information via Trustpilot as we are unable to locate you on our database. If you wouldn't mind getting back to us, it will allow us to locate your records so we can help make sure any queries are rectified for you.The Ascend Team
★★★★★ 5/5
TrustpilotThanks Mark
Ascend are always great to deal with and Mark Lewin in property management is particularly great. Quick to reply and always resolves any issue quickly and efficiently. Thanks Mark!
Azim · 23 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to write this wonderful review, Azim!
★★★★★ 1/5
TrustpilotAvoid this letting agency!
Have used Ascend for 4 years to manage my flat in Liverpool. During the pandemic they found poor tenants with minimal vetting, carried out no inspections (even after restrictions were lifted).After I made my own inspection I had to alert them to the problems they were missing. When the tenant left my place in an aweful state, their own agent admitted this was terrible.Finally, I received demands from debt collectors for unpaid council tax bills from a void period that the agent never passedon to me. Ascend claim they never received the 3 reminders from the council and refused to take any liability for their mismanagement. I lost £600 in fees and a significant knock to my own credit rating. The response below from the agency is a beautiful example of how they just brush off their poor service and responsibilities.I have tried to escalate my issues regarding the unpaid bills and each time their response is that they never received bills that were sent to them by the council and they have no knowledge or how they could have been missed. My assessment of them is fair and has not changed! A large agency that likes to charge management fees but doesn't actually manage. Stay clear - I'm sure there are better options out there!
Customer · 16 March 2023
Agent replied · 12 June 2024
Thank you for responding to our request for more identifiable information so we can look into this further for you. We do sympathise with the obstacles you have faced with tenants during your management service, we are understandably limited in our control over how a tenant acts once committed to a tenancy, but we do appreciate the feedback. As we use an external referencing agent for all the referencing of new tenants, the vetting is uniformly based from the same criteria, and it would therefore be impossible for any tenant to receive differing or minimal screening. We do regret that interim inspections had to be placed on hold for a time during the pandemic, this was a business decision taken to protect the welfare of our staff and customers, they have however since been reinstated at the agreed frequency under the terms of the Managed Service Agreement.We note that you have raised the same concerns over penalties incurred for your liability on unpaid council tax during a void period through our internal complaints procedure, which has already received fair hearing and wasn’t escalated any further by yourself, but we welcome you to contact the team should there remain any questions on this.Kind Regards,The Ascend Team
★★★★★ 5/5
TrustpilotRyan really responsive
Ryan really responsive, every time there is an issue.
MR · 19 February 2026
Agent replied · 23 February 2026
Thank you so much for sharing your experience.
- The Ascend Team
★★★★★ 1/5
TrustpilotStill waiting after 5 weeks for someone…
Still waiting after 5 weeks for someone to come out to sort electrics out. We have reported this so many times followed the correct procedure, promised someone would be in contact. Said it had been through as an emergency. ?!
Julie · 27 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
