Countrywide Lanarkshire reviews

★★★★★ 5/5

Google

Well from start to finish we have been impressed with Countrywide in Burnside. From the first email we were impressed. Shona is an excellent communicator and we never had to wait long for replies be it direct through a phonecall or email. Audray wowed us with her manner when coming to value our place. She was relatable and easy to talk to. She is why we chose Countrywide; she knew what she was talking about. Fiona was great with arranging the viewings for our flat and was also an excellent help when we asked for advice to buy a house. The whole team went above and beyond to help us sell and buy. We sold our flat in less than a week and they got it on the market fast as well. We had lots of questions and none were deemed silly; everything was responded to with patience and in a professional manner. Shona kept us up to date on everything and even in the wait before the moving date she kept us informed and checked in. Would definitely sell through this team in Burnside again. You won't go wrong if you choose them to sell your home.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 14 June 2021

★★★★★ 5/5

Google

From the initial visit right through to the sale of our house and beyond, the team have been wonderful! I cannot recommend them enough. My house sold very quickly and Shona, Jennifer and Nicole kept me constantly informed about viewings and everything I had to know throughout. When I’ve called there’s always someone on hand to help and it’s dealt with immediately. This team are second to none! A special thanks to Shona who I’ve mainly dealt with, she’s always lovely and made the whole process stress free.PositiveResponsiveness, Quality, Professionalism, Value

Maria · 14 June 2021

★★★★★ 5/5

Google

Couldn’t rate Countrywide Burnside highly enough. They’ve helped us so much selling my dad’s house and their customer service and care is exceptional. Every member of staff we have came in contact with has been on the ball and extremely diligent. Prices are very competitive but more importantly they have been outstanding estate agents and can’t recommend them enough.

Fiona · 28 September 2025

★★★★★ 5/5

Google

I used Countrywide to sell my property in under one week. The service was excellent and all agents extremely professional. I was kept up to date with interest at all times and the marketing to advertise my flat was fantastic. The company used to take photos and video were also exceptional and I was very pleased with the outcome. I would definitely recommend Shona and the Countrywide team to anyone thinking of moving home.PositiveResponsiveness, Quality, Professionalism, Value

Morgan · 14 June 2021

★★★★★ 5/5

Google

After living in the same flat for 21 years I used Maria when I was searching for a new property and had been in Countrywide's offices. You pay for her service but dont let that put you off - I know the mortgage lenders pay them if we buy a product, but having also spoken to another "independent" lender the deals that Maria was showing me worked better for me - in fact the deal we settled on will take several years off my mortgage term - which the "independent" didnt show me. Maria worked hard to get me a good deal, never pressured me into buying any product I didnt want, got all the paperwork sorted in quick time, always really prompt at responding to emails and calls, even helped me by negotiating with the other agent listing the property I wanted. I would not hesitate to recommend Maria at Countrywide - total star, and absolutely lovely to boot!

David · 14 June 2020

★★★★★ 5/5

Google

Countrywide North Burnside were everything and more than you could ask for from an estate agent. Prompt, courteous, professional and supportive throughout the entire sale process they were always at the end of the phone to help with sound advice. Although slightly more costly than some local competitors, this level of service is well worth the cost. Highly recommended. Thank you

Chris · 16 April 2023

★★★★★ 5/5

Google

My experience of selling our property through Countrywide North, Burnside, was first class. Staff at the branch were very professional and prompt in dealing with any enquiry I had, which was reassuring going forward. In particular Shona Paterson, Branch Manager, was great to deal with. Overall, I would highly recommend Countrywide North as a great Estate Agency to sell or buy your next property with.PositiveResponsiveness, Quality, Professionalism, Value

John · 14 June 2022

★★★★★ 5/5

Google

5 star service from Shona and her team. We actually sold our house via another estate agents and only came to know Shona as we were buying a house from her. Her service far exceeded our own agent who seemed to forget about us along the way. She kept us up to date and just checked in regularly to ensure everything was on track. We had been looking for a while for a house and dealt with a number of different agents so we know the standard being offered and can therefore highly recommend Shona who’s service exceeded all.

Michelle · 15 June 2019

★★★★★ 5/5

Google

Excellent service and such a lovely friendly staff team over at Burnsude. Shona is clearly excellent at her job and wasted no time drumming up interest in my property. Girls (Nicole and Jennifer i think 🤔) were also very helpful and lovely each time I spoke to them. Overall very positive experience and would definitely use again. Highly recommend selling your property with this branch 100% due to the staff.PositiveResponsiveness, Quality, Professionalism

Elaine · 27 August 2021

★★★★★ 5/5

Google

What an amazing team 🌟 from start to finish everything went really flawless 🌟 all the girls were so friendly in the burnside agents and done their jobs to perfection 🌟 we were so impressed they kept us up to date with every move and showed our home to its best in the pics 🌟 photos and videos for tic toc were just amazing 🌟 the photographer and the surveyor were also friendly and professional 🌟 i honestly can’t praise them all enough 🌟 thank you for not only selling our home but getting us our forever home 🥰🌟❤️

Lorraine · 28 September 2025

★★★★★ 1/5

Google

Disgraceful customer service. Reached out to them on multiple platforms did not get back to me once on either of them. Utterly unacceptable and unprofessional.

Adnan · 10 April 2026

★★★★★ 5/5

Google

Cannot thank Audray & the whole team enough for their advice and guidance. Thanks especially to Mollie for making it as painless as possible just for keeping me sane through the whole process. Highly recommend

Joanna · 16 April 2024

★★★★★ 5/5

Google

I’m really happy with the service from Shona and the team. My partner and I viewed a lot of properties in the Cambuslang area via Countrywide Burnside and they offered us great customer service with regular contact and helped us find our dream home which we move into in March.

Nicole · 16 April 2023

★★★★★ 5/5

Google

From start to finish the team at Countrywide have been fantastic!! They were honest with me in terms of my expectations for the home, and were very responsive whenever ever I needed to get in touch. I would 100% recommend Countrwide. In particular it was great to work with Shona throughout my process. Thanks for all the help team!!!!PositiveResponsiveness, Quality, Professionalism

Christopher · 14 June 2021

★★★★★ 5/5

Google

Cannot recommend Lyndsey and the team at Countrywide highly enough. Their customer service is excellent, professional and friendly. I spoke to Lyndsey on the phone to arrange a viewing and it was very easy and straightforward to arrange it quickly and at time that suited us. We are delighted with the service we have received and even more delighted with the house we have bought!

Emma · 14 June 2020

★★★★★ 5/5

Google

We were delighted with the service from Countrywide Burnside. They were incredibly thorough and really went the extra mile. We were pleased with the whole process. The team at Burnside kept on top of all the appointments, cancellations and so on. We were glad we chose them and would be happy to recommend them.

Elise · 16 April 2022

★★★★★ 5/5

Google

Thanks so much Shona and Lyndsey for the attention and promptness you both gave for selling and buying my new house. You were on the phone every day with viewers for my property and kept me up to date with the new house I was buying. Thank you again. I would recommend your estate agent to anyone who was buying or selling their property.

Ally · 15 June 2019

★★★★★ 5/5

Google

My experience with countrywide burnside was great start to finish as I used them for the buy of my new family home and the sale of my previous property, this was pretty straight forward and any questions I had I phoned mollie and she was extremely helpful and also gave the best advice, I wouldn’t hesitate in using countrywide burnside again.

Graeme · 20 September 2024

★★★★★ 5/5

Google

Shona and the team couldn't have been more helpful from start to finish regarding sale of my property. Marketing very professional and I was kept well informed throughout the process. Would highly recommend them as an agent.

Ross · 16 April 2023

★★★★★ 5/5

Google

Thank you so much to the team at Burnside for making one of the most stressful experiences in my life run a little smoother. Right from the first visit, I found all staff to be professional but to also have that personal touch. Special mention to Shona and Fiona who have been fantastic throughout. Thank you.

Nico · 15 June 2019

★★★★★ 5/5

Google

Thank you Shona and Mortgage Advisor Andrew for helping me to get New home very quickly and all process was very easy and smooth I highly recommend for buying home

Suresh · 14 June 2023

★★★★★ 5/5

Google

Excellent experience with a friendly and approachable staff. From the initial visit where Audrey had prepared a package showing the sales or a similar nature they had achieved. The staff in the office kept up to speed with everything. From being on market till closing date was quicker than we imagined possible. A stressful situation made easy by attentive and professional service

Blair · 18 May 2024

★★★★★ 5/5

Google

Countrywide Burnside truly do put the customer at the heart of everything they do. Shona and the team pull out all the stops to be the driving force behind excellent customer service. A huge thank you for the hard work that the team constantly deliver.

Elaine · 14 June 2021

★★★★★ 5/5

Google

Thank you Shona and Mortgage Advisor Andrew for helping me to get New home very quickly and all process was very easy and smooth I highly recommend for buying home

Laxmi · 27 April 2023