Trusted Agent profile · Lambeth
★★★★★
1,445 reviews across 2 platforms
Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY
Stirling Ackroyd's office in Lambeth, at Room 2.08 Tintagel House, is rated 4.4 out of 5 across 1,445 reviews on two platforms, including 132 Google reviews rated 4.8.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and responsive
I’ve been a landlord with Stirling and previously Beresford for years. Karina is a great property manager and has helped us with some really tricky issues over the years and is always really helpful and responsive!
5/5
TrustpilotGreat service
Georgia recently contacted me about flat rental .Her pro active approach really impressed me and we decided to use the agency as a result .
Hi ShahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotMiss Victoria of stirling Ackroyd
I am very pleased with Stirling Ackroyd estate agents as they found a new tenant for me as soon as the previous tenant gave a notice to end the contract . The whole process was smooth and with out any hassles .I was especially impressed with Miss Victoria Aderibigbe who was so sincere ,polite and always ready to help to her utmost . She has got very good communication skills and always true to her word . I must also thank Mr Tom crow for being helpful at every stage of tenancy ,A Bhat
5/5
TrustpilotGreat agent , been dealing with Joel Gooden
Been dealing with Joel Gooden. Great knowledge of the industry, always comes across friendly and professional. Readily available to answer any concerns/questions. Highly recommend the agent.
Hi Ash.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRebecca and the team were fantastic…
Rebecca and the team were fantastic throughout the entire process, from finding a tenant to arranging the check-out/in & inventory, pat tests etc. I've been using Stirling Ackroyd for approx 20 years and they continue to maintain a great level of service.
1/5
TrustpilotWon’t be renting through them again
One of the worst estate agents we have rented through. We were first managed by Red Bear Property Management who were then taken over by Stirling Ackroyd. When we first viewed the property at Madison Heights, South Wimbledon the agent told us the scaffolding would be down by the end of February 2022. We took the tenancy on in presumption of this. This was not the case and the builders were actually building another floor on the existing building. The agent did not say a single word about this when we first viewed the property. For our whole tenancy (12 months) we were living on a building site. For about 2.5 months of this, there was blue film all on our windows and we had leaks in our balcony. We moved into the property without it being professionally cleaned and it was left in a disgusting state by previous tenant. Don’t know how we were allowed to move in. Took almost 2 weeks to get our deposit back from the agent who then deducted £58 to change an oven lightbulb. Slow communication from agents. Definitely won’t be renting through them again.
5/5
TrustpilotExcellent service
As a first time buyer who didn’t know anything about the process, I had a perception that it would be extremely long and stressful. My experience was the total opposite. Joanna (Jo) and Victor from the outset were absolutely amazing! I remember viewing the property with Jo and the discussions we had about how much potential the property has in comparison to what it is now. The level of education I received around the entire buying a property process was very helpful, and allowed me to stay abreast of what I had to do and what to expect. We built a professional rapport, their communication skills were excellent from the outset, the time in which it took for Jo and Victor to respond to my queries was quick. I would definitely recommend them, and will be using their service again in the near future!
5/5
TrustpilotNot the usual BS you get from estate agents…
I have had a lot of bad experiences with estate agents in the past (generally with them talking down to me & making up BS just to get you to work with them) I have had a pretty traumatic couple of years with an abusive husband & Dan really put me at ease & spoke to me like I was actually human. He was very down to earth & gave me honest advice & help on my situation. He was not pushy in any way & I felt like he actually wanted to help (rather that just get a quick commission).
1/5
TrustpilotLong term tenant - Service so poor it led to me leaving the country
I rented the same property through Stirling Ackroyd for 9 years. The first 7 - 8 years were fine, the odd minor issue but all dealt with. In the last 9 - 12 months the customer/ tenant services was appalling. Stirling Ackroyd left a message on the wrong number (mine) and that’s how I found out the property I had been renting for around 8 years was being sold. No apology for the way I found out4 months later I got a call saying the property was sold as of that week and that the landlord was happy to keep the rate as it was for another year. Was rushed to sign the contract, which I did, just for it to then be voided and changed to a 6 month contract as the new landlord wanted to increase the rate. Understandable from their side, terrible communication from Stirling AckroydRequested a 1 month extension which was approved but only if I agreed to paying more for the last 3 months of the existing contract too. This was communicated on the 2nd of Aug and was meant to kick in on the 1st of Aug. As per Strling Ackroyds tenancy agreements, rent should be in before the 1st so this was not a reasonable askJust over a week after signing the extension, I got another call saying the landlord had agreed to the extension at a higher rate for the last month only, which would’ve saved me 550 pounds. Which contradicts the previous messaging/ the contract. I got an apology from the head of renewals but nothing from the estate agent themselves (they offered a signed letter which is pretty useless) and nothing from the points of contact that made the actual mistakes. I am not sure who actually ended up with the “extra” money I paid but I wouldn’t be surprised it is was Stirling Ackroyd due to the number of “admin errors” made. They did offer to help me look for a new place to rent/ buy but as you can probably guess, I am never working with these guys again.
1/5
Trustpilotdisappointing
I recently had a disappointing experience with this agency.
5/5
TrustpilotWow: estate agency service as it was always meant to be!
Wow, this is how Estate Agents were meant to be. They exceeded expectations in speed, efficiency and helpfulness. I had historically used a rival Big Name agent who over promised and under delivered. These guys blew them off the park. I suspect they will be extremely successful and frankly, good luck to them.
1/5
TrustpilotAwful
Awful. They are only interested in taking your money. There is no service or customer care. I would never recommend them.
5/5
TrustpilotExcellent Sales & Letting service
My experience with Stirling Ackroyd Sunbury branch goes back 12 years when I purchased my first house through the Sunbury branch.I consequently moved area with work 9 months later and rented out the house through the Sunbury branch.In October 2022 i sold the house, again through Sunbury branch.During all these years I have experienced consistent professional and very efficient service.On both the rental and sales sides the staff have always gone beyond whats called for on many occasions. They always regularly update me on the progess of any situation. They have been so helpful and friendly and deal with all queries in calm manner no matter how busy they are. I have always been treated like a valued customer. I would highly recommend Stirling Ackroyd in Sunbury.
1/5
TrustpilotI do not recommend
Extremely awful communication with that company. Tried to sign the contract as a new tenant, we agreed to do that and Sebastien Lewis told me that he will send me email the same day. He did not. I tried to send emails, I called and he kept saying that he will send the email same day. He never did. 2 MONTHS LATER I received an email from them to send them filled form ASAP. Ridiculous.
5/5
TrustpilotMr Casini Bikram
While not having met Mr Casini Bikram face to face, I have been dealing with him over the phone for several months. I can say that he has been helpful, has a positive outlook and has a good manner. Overall my experience with Sterling Ackroyd has been a good one. They rented my flat within a day at the full asking price. And fingers crossed the tenants seem to be good, compared to the previous ones through another agency. Well done!
5/5
TrustpilotConsistently professional and friendly
We decided to use Stirling Ackroyd as our lettings agents due to the great service we've received from our main contacts Georgia Buckle and Sam Humphreys. They both have that invaluable human touch and approach. Professional, yet friendly. Georgia has kept in touch for well over a year, but never driven a "hard sale", only been there for a quiet nudge and been able to give great advice. When we finally decided to put our flat on the marked, the process couldn't have been quicker or smoother.
5/5
TrustpilotI would like to thank Alex for the time…
I would like to thank Alex for the time and dedication given during our call into the arrangement for the property view. Professional and friendly to talk with.
5/5
TrustpilotWe have worked with Bonita on multiple…
We have worked with Bonita on multiple occasions and it is a pleasure liaising with her. She is always polite and clear in the action she requires us to take. She is always available to answer queries we have when necessary’
5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service from Nadine, so helpful and always kept me in the loop with the whole process of my rental! I will definitely be keeping my property in her safe hands, thank you Nadine
5/5
TrustpilotBrilliant estate agents!
Brilliant estate agents! Hade the please to buy a buy to let with these guys. Smoothe transaction and an excellent front and back office to make it happen. Thanks Spencer and Kieran will be using you again!
5/5
TrustpilotAlex was a great help in arranging a…
Alex was a great help in arranging a valuation appointment, answered all questions I had. Was also very polite and professional and really enjoyable to talk to
5/5
TrustpilotKarina has been managing the property I…
Karina has been managing the property I rent since I moved in last year. She has been super helpful with all my questions and queries and very quick to respond to all matters. Thank you Karina!
5/5
TrustpilotBest agency
Matthew Brennan is the property manager in my current rental apartment and it was probably the best experience I've ever had with letting agencies! Any basic or maintenance inquiries are processed and resolved quickly and professionally. I'd definitely recommend this agency to anyone who wants a positive renting experience!
5/5
TrustpilotReally helpful and friendly service…
Really helpful and friendly service from David Harvey. I have high hopes that we'll find the property we're looking for.
Hi Rosie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire - Customer Engagement
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