5/5
TrustpilotHelpful agent
Jake Ryan is really patient, helpful and attentive to all my queries. As a first time buyer, I feel comfortable to share my requirements without any hard sell
Trusted Agent profile · Lambeth
Stirling Ackroyd Nine Elms and Westminster reviews in Lambeth
★★★★★
1,445 reviews across 2 platforms
Room 2.08 Tintagel House, 92 Albert Embankment, London, SE1 7TY, Lambeth, SE1 7TY
Stirling Ackroyd's office in Lambeth, at Room 2.08 Tintagel House, is rated 4.4 out of 5 across 1,445 reviews on two platforms, including 132 Google reviews rated 4.8.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Nine Elms and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Reviews
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat positive experience
Great positive experience. Patient and understanding. I used the Sunbury-on-Thames office and found them to all to be very helpful and accommodating.
5/5
TrustpilotGreat team
This is my second time dealing with the letting team at Stirling. I chose them to let & manage my flat. The first prospective tenant offered the full amount & took an 18 month lease! So literally one day of marketing it was gone. Fabulous service. Knowledgeable, professional, friendly & above all available for queries & help & advice. My dealings were with David, Greg & Siobhan a fabulous team headed by Billy.
Agent replied · 23 October 2024
Thank you Kerry for being a loyal customer and taking the time to leave a review
5/5
TrustpilotJoel in head office is a pleasure to work with
Joel in head office is a pleasure to work with. His communication and professionalism are refreshing. He’s always ensures that I am kept up-to date on the properties I’m interested in!
Agent replied · 23 October 2024
Hi Wendy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Lettings Agent
Alex was really helpful and worked hard to find us a flat. Honest appraisals. Great advice. Quick responses. Pleasure to deal with.
5/5
TrustpilotEternally grateful after an eternal search
After looking for a flat for what felt like an eternity and experiencing a string of frustrating agents, I was immensely happy and relieved to work with Will. He was professional and efficient from the start and I felt like I was in safe hands with the handling of finding a new home. From the viewing to getting the keys he was helpful and friendly going above and beyond to get us in.
Agent replied · 23 October 2024
HI Bronwyn, thank for leaving us feedback, it always makes us happy when we can help someone find their perfect home
5/5
TrustpilotHave been working with Stirling Ackroyd…
Have been working with Stirling Ackroyd for 3 years now in the same flat. The renewals are easy and Abby is always willing to help. They answer your queries quickly and are patient with you if you need additional information or have questions. I would definitely work with them again if I were to move flats.
5/5
TrustpilotExcellent service
Originally spoke to Ellie who made an appointment for Rominder to see me with regards to letting my property. Rominder was very polite and helpful. My experience from the onset has been very good.
5/5
TrustpilotThe service rendered was top notch
The service rendered was top notch. Mr. Casini made it easy for me. I’m pleased with the service. I’ll sure refer Sterling Ackroyd Estate Agents to friends in the future. Thank you for all you do.
5/5
Trustpilotgreat service always
THE STAFF ALWAYS GIVE GOOD ADVISE AND SERVICE,
5/5
TrustpilotMs Sandra Holmes is very kind and…
Ms Sandra Holmes is very kind and helpful she knows her job very well and understanding.
5/5
TrustpilotI would highly recommend Sterling…
I would highly recommend Sterling Ackroyd to friends and family. I spoke with Alyx from head office and the service I received was great, I couldn’t of asked for anything more when contacting an estate agents to look for properties to match my search requirements.
1/5
TrustpilotAbsolute scammers
Absolute scammers! The original name of the company was Townedns ( check their reviews in Trust pilot) and because the have totally lost their reputation they decided to change the name to Stirling Ackroyd! Lied from the very beginning of the contract. When it came to maintenance it was absolute nightmare. We have been waiting for fridge replacement 6 months and at the we got ew fridge that was half of the original fridge size. We have been fighting for 1 year, 1 year, can you imagine , to get 1 sqm of shower ceiling that was moulded to be decorated, silicon, also moulded to be changed, they have sent 4 different people to finish the job alm of the absolutely out of the depth. 4 people to finish job for one for not more than a day. It turned out that they have charged the Landlord thousands for that , can you imagine! I would never ever recommend such a scammer even to my biggest enemy!
5/5
TrustpilotFreddie has been incredibly helpful
Freddie has been incredibly helpful. He organised valuations, gave me sensible advice and regularly checked in with me: never pushy, always polite and well informed.
5/5
TrustpilotGreat Customer Service from Abhijit Gooptu (Abby)
The Process could not have been made easier for me. Working with Abby was a positive experience. Communications were clear and timely. No surprises.
Agent replied · 23 October 2024
Thanks John, we will pass your good review to Abby
5/5
TrustpilotWilliam was fantastic to work with -- …
William was fantastic to work with -- very responsive and flexible. Would highly recommend using this service and especially finding a flat with William!
Agent replied · 23 October 2024
It's a pleasure Ms Patnaik, thank you for your review
1/5
TrustpilotI strongly recommend against entrusting SA with your rental property
I strongly recommend against entrusting Stirling Ackroyd (prev Townends)with the management of your rental property. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a postbox between landlord, tenant and contractors without any of the management you pay heavily for. Their contractors are overpriced and distance themselves from any accountability to you as the landlord.I was stuck with this shocking level of service for 3 years.Please think again and consider a small local agent whose staff cannot disappear within a large organisation.
1/5
TrustpilotFull Lettings Service - Poor
I had a tenant who stopped paying over 5 months ago. Lettings Team could not get hold of the tenant as she was in USA did not respond to emails or mobile messages. After 2 months of rental arrears a section 8 was about to be served by Stirling Ackroyd as a Full Management Client which after review by my solicitor, it contained errors so another one had to be served a month later. I requested on numerous occasions to view the property again the tenant did not respond. Stirling Ackroyd had to be emailed, called on several occasions and I had to visit the branch to escalate the viewing request.I have had to deal with 5 people at Stirling Ackroyd on serving of notice, viewing request, tenancy arrears and lettings over the past 4 months .The tenant finally responded a few weeks ago on the request to view the property. On visiting it looked as if she had left.Last week I asked if Stirling Ackroyd could confirm if the tenant has moved out. I am still awaiting a response back if the tenant has moved out. I raised a complaint over 4 weeks it is still not resolved due to Lettings Team and Tenancy Teams been on holiday at Stirling Ackroyd.
1/5
TrustpilotThey have been owing us £600 for more than a month!
We've been renting through Stirling Ackroyd since 2014 and the overall experience wasn't the greatest but eventually, they helped with all problems we have had with our flat. However, we moved out of the property exactly 1 month ago and they still owe us over £600 which is an amount equal to what we overpaid for our last month in the flat! Our property manager promised us to receive this within 3-5 working days and even though I've called them numerous times, they always say someone will get in touch but they never will. They hold our money and there's literally nothing we can do about it. Think twice before using them as when a problem arises, they will simply ignore you!
5/5
TrustpilotI had a great experience speaking with…
I had a great experience speaking with Ciaran, such a lovely, helpful guy! He was really professional and made the whole process easy. I really appreciated the excellent customer service. Thank you
5/5
TrustpilotI just moved into a rented property…
I just moved into a rented property through Stirling and it was the most easiest process with great customer service.I dealt with Bekky in the move in team however Bethany also assisted a lot for any questions I had.Would recommend to friends and family
5/5
TrustpilotAs a portfolio buy-to-let investor
As a portfolio buy-to-let investor, I have relied on Gavin as my trusted residential lettings agent for over 15 years. I cannot imagine going to another agent as Gavin, Siobhan, Jad, and the rest of the team are exceptional at their job. Their dedication to serving landlords and tenants equally, ensuring that both parties are treated with care from the outset, is truly impressive. In fact, my tenants are so satisfied with their experience that they wouldn't hesitate to recommend the team to their friends and family.
5/5
TrustpilotGeorgia is great!
I am just getting started, but Georgia has been an absolute gem.
5/5
TrustpilotExcellent service with Stirling Ackroyd!
My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Stirling Ackroyd Nine Elms and Westminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
