Trusted Agent profile · Lambeth
★★★★★
1,052 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE, Lambeth, SE11 4QE
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 295 Kennington Road, is rated 4.3 out of 5 across 1,052 reviews on two platforms, including 222 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotVictry is very efficient
Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!
Dear Edel, Thank you for taking the time to leave a wonderful 5* review. Victry will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah has been very helpful
Abdullah has been very helpful, has very good knowledge of all aspects of rentals. He is polite and good with communications.
Dear Nilam, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleExcellent service from the whole team. We were looking to buy are first apartment. After our first enquiry, Joe identified exactly what we were looking for. We had an offer accepted for a different apartment than the one we oringinally enquired about, which was actually better suited for us. Very happy with the whole service.
Dear Giovanni, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPhoebe is prompt with her responses and…
Phoebe is prompt with her responses and helps us with our day-to-day needs in our rental property!
Dear Jess, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleWe recently found a place to rent, with the help of Salvatore at the Marsh & Parsons Kennington office. After a discussion with Salvatore about what we were looking for he went away and came back with the perfect property - ticking every box and then some. I couldn’t have imagined anything better. He was then both swift in getting us a viewing of the property and incredibly helpful with the process of making an offer, and all of the admin thereafter. It’s been as painless a process as I could imagine (an added bonus)! Salvatore has also come across as genuinely helpful and interested in finding us something we wanted and then supporting us in securing it; and very honest! Not at all in line with the usual stereotypes of estate and letting agents. Many thanks!
Hiya George, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Salvatore and the rest of our team in Kennington. All the best, Marsh & Parsons
5/5
TrustpilotThank you Nara for your efficient…
Thank you Nara for your efficient support!
Dear , Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotProfessionally dishonest con-artists
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant checks (amazing how you do all of these tenant checks, but YOU are the ones that should have to do these to prove YOU aren't lying!) she gets told a DAY before moving into an unfurnished property that the old tenant's furniture still hasn't gone yet. She had arranged removal vans to move her furniture in. She is never able to properly get hold of an agent, and when she does, now she's signed the contract, their attitude unsurprisingly changes from nice to smug and unhelpful. The fire alarms are broken as well in the property and this will be reported to the local council. You have the cheek to take £20k of my mum's money two months in advance and treat her like this. I had to console her as she was crying for most of a day due to the stress this caused. You disgraceful people, you should be ashamed of yourselves.Lie 1: Told at signing of tenancy, and reaffirmed a day before moving in: "The broken curtain pole will definitely be fixed"Actual: It hasn't been fixed at all. Still broken and health & safety risk.Lie 2: "The house has been professionally cleaned" (as is required under the terms of the contract)Actual: Oven is filthy - I wouldn't cook food for my worst enemy using it. Stains over carpets. Inventory clerk told us that there was actually no professional clean and it was just somebody hoovering for a bit. There were half-empty wine bottles left by the previous tenant and other empty bottles of things left all over the place.Marsh & parsons response smug and dismissive and maintained that a "professional clean" had been done. Luckily we took photos.You need to sort out these failures or face an official investigation from ALTA.
1/5
TrustpilotDishonest and spivvy
Marsh & Parsons let a flat for me in 2016 and 'their' tenants terminated in December 2016 and left the UK; I re-let my flat through another agent and the tenancy started in February 2017. One of the Marsh & Parsons tenants contacted me from Sweden in February 2019 to ask as a favour for a copy of the signed electronic version of their former lease held as an office copy by Marsh & Parsons. I obtained it and forwarded it to the former tenant. Within two weeks I received a demand from the Marsh & Parsons credit controller Joshua Albright for fees of almost £8000 for the period from December 2016 to date based on 'evidence' he had that the tenants were still in my flat and were still paying the utility bills! This was complete rubbish and a try-on and I openly copied the correspondence with Marsh & Parsons to the subsequent letting agent as confirmation. My last email from Albright was to demand a copy of the subsequent 2017 lease as 'proof' which he also copied to the subsequent agent - an accusation of dishonesty copied to his competitor which amounts to defamation. I referred the matter to Marsh & Parsons CEO Patrick Littlemore and of course have not heard a peep from either of them since - perhaps they are in financial difficulties and are trying anything to shake out cash....Definitely to be avoided and I trust they won't be around much longer.
5/5
TrustpilotMy experience with Marsh and Parsons property manager
My experience with Marsh and Parsons has been very good. The best property manager I had is Will Whitty: since the beginning of my last tenancy he looked after every single object my previous tenants kept and left in the house, reminded the new tenants all the necessary checks for the house and was so patient when they didn’t answer him. Unfortunately he faced the worst tenants I had, but I have never seen him concerned, even when the missing payments started he wrote me immediately, even before I realised it! Never had someone so fast and efficient. He started the procedure to evict them from my property as soon as I told him and he never wasted time. An example of excellent management!
5/5
TrustpilotMy unexpected request was made easy…
My unexpected request was made easy beyond words; Baran Mehmet was efficient and quick. Satisfied with Marsh & Parsons on this point!!!!
4/5
TrustpilotAbdulla Leghari was very helpful and…
Abdulla Leghari was very helpful and proactive. He found the right person when I needed help with an issue.
Dear Francis, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleAlfie was fantastic showing us around a property - knowledgable, patient and informative. Thank you!
Dear Molly, Thank you for taking the time to leave a wonderful 5 star Google review. Alfie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTor was very efficient renewing the…
Tor was very efficient renewing the lease on my property. Thank you.
Dear Marina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotSpecial Thanks
Special Thanks to Geena for efficiency and prompt response to my query.
Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you, Will!
These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.
Dear Victoria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGeena was great
Geena was great! Very helpful, willing to get information and clarity from both parties.
Dear Karan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJordann was prompt at helping me with…
Jordann was prompt at helping me with my queries and was super helpful. Thank you!
Dear Anou, Thank you for taking the time to rate your service with Jordann. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotBaran was very easy and clear to talk…
Baran was very easy and clear to talk to and helped solve my request swiftly. He emailed me the summary I requested within 15 minutes of our phone call. Many thanks
5/5
TrustpilotEllie is very professional and…
Ellie is very professional and efficient at her job and has made my life easier as a landlord.
Dear A Patel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleGreat help during a stressful time. Fatima was very friendly and understood our requirements for a place perfectly!
Dear Aditi, Thank you for taking the time to leave a wonderful 5 star Google review. Fatima will be thrilled to read your kind comments. Kind regards, Marilyn Plews, Customer Relations Team
5/5
TrustpilotExemplary Manager
Edward is a dedicated and supportive professional who exceeded my expectations.
Dear Vasso, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotProperty Manager
Property ManagerAbdullah Leghari has been a responsive and helpful property manager - many thanks for your support!
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotSuper responsive
Daniel has been very helpful and responsive throughout the process!
Dear Susan, Thank you for taking the time to leave a lovely review regarding Daniel. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service
My property manager Abigail is very responsive, polite and efficient. There's not much more I could ask for!
Dear Emily, We really appreciate you taking the time to leave such lovely comments about Abigail. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
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