Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe M&P experience
The employees of M&P are clearly well trained and 'know their job' but what makes them 'great' is their enthusiasm and politeness even when the client is in the wrong or just ignorant about housing matters. They take the strain out of negotiations and use initiative in recommending what's inthe clients best interest
Mr · 23 June 2024
Agent replied · 25 October 2024
Dear John, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotTatiana has been a great help and is…
Tatiana has been a great help and is always very respectful and easygoing.
Kieran · 12 January 2024
Agent replied · 25 October 2024
Dear Kieran, Thank you for taking the time to leave a lovely review regarding Tatiana. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharlie Caine has been brilliant from…
Charlie Caine has been brilliant from start to finish- top marks
Holly · 24 February 2024
Agent replied · 25 October 2024
Dear Holly, Thank you for taking the time to leave a wonderful 5* review. Charlie will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDerbhla is the most helpful agent I…
Derbhla is the most helpful agent I have met lately
Aina · 8 March 2024
Agent replied · 25 October 2024
Dear Aina, Thank you for taking the time to leave a wonderful 5* review. Derbhla will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy manager Geena was such a star
Tenancy manager Geena was such a star! Quick responses and very helpful.
Julia · 25 January 2024
Agent replied · 25 October 2024
Dear Julia, Thank you for taking the time to leave a wonderful 5* review. Geena will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJordann was very helpful
Jordann was very helpful, quick and responsive and kind! Thank you Jordann!
Consumer · 22 January 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful guidance
Helpful guidance from Jordan Webb, the tenancy manager - thank you Jordan.
R · 22 January 2024
Agent replied · 25 October 2024
Dear R Knight, Thank you for taking the time to leave a lovely review regarding Jordan. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotReplacing the fridge
We had an issue - our fridge broke down - which needed to be resolved urgently. Our contract was very helpful in arranging first a diagnosis and then for the fridge to be replaced. She was always available by phone, was responsive and kept us in the loop on developments. Thanks to her only in little over a week we now have a working fridge.
Zsuzsa · 18 September 2023
Agent replied · 25 October 2024
Dear Zsuzsa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
Customer · 29 March 2022
Agent replied · 25 October 2024
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
★★★★★ 1/5
TrustpilotSTAY AWAY AT ALL COSTS!
STAY AWAY AT ALL COSTS!Professional scammers. They have reached out today casually informing us that our landlord (who lives overseas and therefore relies on their advice) requests a rental increase of 35% (!!!!) vs the rate agreed as part of our contract 9 months ago. They’re threatening us that he might serve notice despite being happy with us as tenants. The requested price is higher than a much larger flat in a better location on the same street which is listed on M&P website so they know for fact that the request is off market. STAY AWAY. THESE PEOPLE ARE CRIMINALS.ANSWER TO THE BELOW: we have sent you a detailed email and forwarded the conversations we are having with your agent. I’d expect you to look into this fraudulent behaviour as a matter of urgency. This is literally legalised extortion!! Can’t find a better name.UPDATE: the situation is getting close to the limits of legality. After days of back and forth when the agent went from being extremely aggressive to pretend he was on our side and it was solely at the landlord discretion that the increase in rent was completely off market, the same M&P agent is now offering us viewings of new flats after we have pushed back to a new (unacceptable) renegotiated price increase of +20% on top of what we pay. it is clear this is a scam organized in order to potentially earn new fees from both ourselves and the landlord (subject to them being able to find a tenant willing to pay the same price for a flat 40% smaller vs another property in their portfolio on the same street). TO ALL PERSPECTIVE NEW TENANTS: STAY AWAY FROM M&P!! we have invested time and money in order to make this flat our home since we had signed a 3yr contract. We could not imagine that after only 9 months we would be blackmailed to spend >20% more on our rent which is something we are def not willing to do.
LDB · 29 March 2022
Agent replied · 23 November 2024
EDITED: Thank you for your emails via our customer service line. We are continuing to investigate this matter internally, and we will get back to you when we have some more information. Thank you, Marsh & Parsons*Hello, thank you for taking the time to leave a review, providing excellent customer service is important to us so we really value your feedback.I'd like to look in to this further, could you please send over some more details to our customer service team and we can look in to this? The email address is - customerservice@marshandparsons.co.uk Thank you again for your time, Marsh & Parsons.
★★★★★ 5/5
TrustpilotExcellent service and professionalism
Victry has been very proactive and extremely professional in dealing with my queries
Liliya · 15 December 2023
Agent replied · 25 October 2024
Dear Liliya, Thank you for taking the time to leave a lovely review regarding Victry. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotAbdullah has been very responsive and…
Abdullah has been very responsive and patient and responsible. Way better than the previous manage r
Zheng · 3 October 2023
Agent replied · 25 October 2024
Dear Zheng, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleWe had a viewing with Lorena yesterday and she was lovely! She very kindly accommodated to a later viewing for me and my boyfriend and was very kind while conducting the viewing. She answered all our questions and made us feel heard. I would 100% recommend
Ines · 22 September 2024
Agent replied · 22 October 2024
Dear Ines, We really appreciate you taking the time to leave such lovely comments about Lorena. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley
★★★★★ 5/5
GoogleMaliha Hayat is the Best! She found me the perfect property.
Thank you so much.
Alpha · 23 October 2023
Agent replied · 22 October 2024
Dear Alpha, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
Trustpilothelpful and polite
Abdullah has been very helpful in managing my property and I am pleased with the service.
Charlotte · 24 September 2023
Agent replied · 25 October 2024
Dear Charlotte, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleJoel managed the sale of the property we just bought. Excellent service was provided throughout. Often a lifeline through the silence of the legal process, his help and communication were highly valued throughout what was a lengthy and often stressful process (through no fault of Marsh and Parsons). Would highly recommend.
R · 24 June 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAlfie was really nice and professional, big thank you
Asia · 25 February 2024
Agent replied · 22 October 2024
Dear Asia, Thank you for your review. We take on board all feedback and appreciate you taking the time leave us 5 stars. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotNara was very helpful!
Nara at Marsh and Parsons was so helpful throughout what would have been a very stressful experience with a tenancy changeover. She worked up until the last hour to help get things confirmed for us to allow us to move in that weekend. She was very responsive and answered our multitude of questions!
Miss · 13 May 2024
Agent replied · 25 October 2024
Dear Emily, Thank you for taking the time to leave a wonderful 5* review. Nara will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika was incredibly helpful and…
Weronika was incredibly helpful and prompt when helping me today!
Madeline · 29 January 2024
Agent replied · 25 October 2024
Dear Madeline, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
Trustpilot15 yrs of excellent management
M&P have managed my flat for ca. 15 years - over all this time they've done an excellent job. Will Whitty (my most recent property manager) always acted professionally, efficiently, and very effectively helped smooth my eventual sale of the flat. Thanks and best wishes...
Peter · 18 September 2024
Agent replied · 25 October 2024
Dear Peter, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
★★★★★ 1/5
GoogleArrived to a flat viewing and the estate agent didn’t bother showing up. Arrived 10 mins late, but I sent an email beforehand to advise of this. No one even tried to call me. Would recommend potential buyers look elsewhere.
Nikita · 2 December 2024
Agent replied · 29 December 2024
Dear Nikita, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations
★★★★★ 5/5
TrustpilotEllie has been very helpful
Ellie has been very helpful, thank you!
R · 13 March 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotMarylebone Property Managers
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
CGH · 21 February 2024
Agent replied · 25 October 2024
Dear CGH, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleAlfie was great and very informative during our viewing
Christopher · 26 January 2024
Agent replied · 22 October 2024
Dear Christopher, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
