Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I had an excellent experience with Marsh & Parsons when moving into our new flat. Lorena, in particular, went above and beyond, promptly addressing all our queries and being an incredibly helpful and supportive presence throughout the process. Her exceptional service made the entire experience seamless and stress-free.
Lauran · 9 January 2025
Agent replied · 11 January 2025
Dear Lauran, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
★★★★★ 5/5
GoogleAbsolutely phenomenal service. Thank you Joel for everything and a MASSIVE thank you to George for your impeccable professionalism, listening to what we wanted and using your knowledge you delivered. Thank you. Highly recommended will definitely be coming back!
Wsh · 26 October 2024
★★★★★ 5/5
TrustpilotEllie Hodkinson was excellent
Ellie Hodkinson was excellent. She was very efficient, took initiative to secure higher rental income and concluded the renewal agreement seamlessly
Alexandros · 15 February 2024
Agent replied · 25 October 2024
Dear Alexandros, Thank you for taking the time to rate your service with Ellie. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleThe lettings team were extremely helpful in our search for a home, they were very friendly and approachable throughout the process.
Thank you Fatima and Maliha!
Mio · 23 October 2023
Agent replied · 22 October 2024
Dear Mio, We appreciate you taking the time to leave a great review regarding your experience with the Kennington team, and hope we can help again in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin Popalzai was incredibly…
Jasmin Popalzai was incredibly efficient and helpful.
Offshore · 22 October 2024
Agent replied · 23 November 2024
Thank you for leaving a wonderful 5* review. Kind regards, Lesley
★★★★★ 5/5
TrustpilotResponsive and Proactive
Phoebe is was wonderful. Always responsive, proactive and generally, great as a trusted hand for our property management.
Christine · 11 April 2024
Agent replied · 25 October 2024
Dear Christine, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleI am highly recommending Marsh & Parsons Estate Agents, in particular Fatima which is kind, professional and very helpful! :)
Caroline · 25 February 2024
Agent replied · 22 October 2024
Dear Caroline, We really appreciate you taking the time to leave such lovely comments about Fatima. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin Popalzai
Jasmin Popalzai, M&P's Tenancy Manager provided me with everything I needed through the end of my 18 month lease term. Her professional and sincere attitude made the process extremely easy for me. All you really from real estate agents while renting is that sincere and hardworking attitude - which Jasmin demonstrated. I would definitely use M&P for my next lease or purchase. Thank you.
Inanc · 9 May 2024
Agent replied · 25 October 2024
Dear Inanc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 4/5
TrustpilotOur property manager
Phoebe has been our property manager since March 2023 and she is helpful and responsive in solving various issues at the property for us.
Kat · 20 November 2023
Agent replied · 25 October 2024
Dear Kat, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotJasmin was very responsive and handled…
Jasmin was very responsive and handled my query with professionalism. Would be happy to work with her again!
Wendy · 27 March 2024
Agent replied · 25 October 2024
Dear Wendy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleGreat communication and super helpful staff, particularly Alfie G - he was quick to respond and is always friendly and keen to help. Definitely recommend
Fergus · 23 October 2023
Agent replied · 22 October 2024
Dear Fergus, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotWeronika Feedback
Weronika is very professional, proactive, keeps us fully informed and is extremely personable to deal with.
Tim · 3 May 2024
Agent replied · 25 October 2024
Dear Tim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotDecent agency; Emmanuel Parker showed us flats that met our requirements and was responsive throughout.
They were keen to show us the flat virtually, sent all the details promptly and did not try to rush us into making a decision. Although it is still early in our collaboration with them, we have no complaints so far. I hope it stays a positive interaction. We have been dealing with Emmanuel Parker, who has been of great help. He shows genuine interest in customers' needs and is easy to communicate with.
Ioanna · 26 September 2023
Agent replied · 25 October 2024
Dear Ioanna, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat property management experience
Cameron M has been looking after our property for a few months now and he's been great at keeping on top of the recent work needed on the property and making sure the work gets done in a timely manner. We've had bad experiences in the past with some property managers, but Cameron has really put in a lot of time and effort to help us with our issues.
Lisa · 17 January 2024
Agent replied · 25 October 2024
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleMaliha and her team were exceptional and went above and beyond. Highly recommended. They make being a landlord easy!
Yazdaan · 25 February 2024
Agent replied · 22 October 2024
Dear Yazdaan, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotElisabeth Passa is a very good property…
Elisabeth Passa is a very good property manager - very responsive and helpful. Just what a landlord needs!
Roy · 15 March 2024
Agent replied · 25 October 2024
Dear Roy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
GoogleJoe was great. Showed us around a lovely apartment. Very informative!
Nat · 24 July 2024
Agent replied · 22 October 2024
Dear Nat, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotWill Whitty was incredibly helpful at…
Will Whitty was incredibly helpful at what was a stressful time for me. He was attentive and responsive and worked hard to resolve my queries.
Matthew · 8 October 2023
Agent replied · 25 October 2024
Dear Matthew, Thank you for taking the time to leave a wonderful 5 star review. Will will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleJoe was absolutely phenomenal and was a fantastic host!
Lollie · 23 August 2024
Agent replied · 22 October 2024
Dear Lollie, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotJordann
Jordann was very helpful throughout the whole tenancy, managing our flat! Also helped us a lot regarding our references!Thank you!
Ivana · 19 January 2024
Agent replied · 25 October 2024
Dear Ivana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
★★★★★ 5/5
TrustpilotCharles Caine has been an absolute superstar!
Charles Caine has been an absolute pleasure to work with throughout my tenancy and processed my change in sharer very quickly and seamlessly.
Karen · 9 November 2023
Agent replied · 25 October 2024
Dear Karen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
TrustpilotTenancy management
When I rented out my flat, through Marsh and Parsons,Will Whitty was my tenancy manager. Will was extremely kind, helpful and efficient. Many Thanks Will.
Lorna · 20 September 2023
Agent replied · 25 October 2024
Dear Lorna, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
★★★★★ 5/5
GoogleAlfie was super helpful - the process was v smooth and quick, so happy with my new place!
Mimi · 25 February 2024
Agent replied · 22 October 2024
Dear Mimi, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alfie. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team.
★★★★★ 5/5
TrustpilotAmazing Experience!
Jasmin who worked on my tenancy was very engaging and understanding of my situation and she worked very hard in order to make the process efficient and streamlined. I am very thankful to her for being empathetic and understanding of my situation and working on all my queries promptly and making the most of my experience with Marsh & Parsons.
Divya · 20 June 2024
Agent replied · 25 October 2024
Dear Divya, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.