Trusted Agent profile · Lambeth
★★★★★
1,052 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE, Lambeth, SE11 4QE
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 295 Kennington Road, is rated 4.3 out of 5 across 1,052 reviews on two platforms, including 222 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Kennington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotI am a landlord and have been dealing…
I am a landlord and have been dealing with Anne Angus, who is absolutely brilliant.
Dear Patrick, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asha
5/5
GoogleSuper helpful for helping me and my flatmate get our new place sorted. Alfie is a top man and one of the best in the business.
Dear Seon, Thank you for your kind comments regarding Alfie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team.
5/5
TrustpilotGreat Property Manager!
Abdullah has been the best property manager I’ve had by far at Marsh & Parsons. He’s responsive, organized, and has a great attitude. M&P is lucky to have him as an employee!
Dear Kim, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotHORRENDOUS experience - please think twice before using this agency.
My partner and I had an awful experience purchasing a property through Marsh & Parsons and one I wouldn't wish on any future buyer. The agency made the entire process extremely stressful, caused unnecessary frustration and lied to us.The property was advertised as 'Share of Freehold' and we proceeded with offering over the asking price to secure the property. Once accepted, we worked extremely hard to ensure there was no delay in exchanging (as neither party had a chain). However, when all the documents started to come through, it became very apparent that we were purchasing a leasehold property and not freehold.As first time buyers, we were extremely concerned by this as we had increased our offer and stopped looking at other properties to proceed with the property. When I raised these concerns about the false advertisement of the property, I had the displeasure of speaking with branch manager John-Paul who was extremely hostile, very aggressive and shouted down the phone. In addition, our estate agent Jonathan who we had previously built a good relationship with equally became hostile and blunt. They claimed our conveyancer was a liar and our solicitors were 'banned from Marsh & Parsons' for giving false information to us. This is incomprehensible as the communication between our solicitors and the vendor's solicitors was the same message - we were purchasing a leasehold property.Marsh & Parsons kept reiterating the same message - the management company of the flat we were purchasing was in the process of purchasing the freehold and ultimately we would have a share in the freehold via the company. However, this is ridiculous to say as this 'freehold' could take one year or one hundred years to come through. We received no information about this nor that it was progressing in the background. Marsh & Parsons took no responsibility for this and eventually altered their advertisement of the property however we received no apology nor condolence for their misselling of the flat.There were various other incidents that happened in addition to the above - not receiving any communication from Marsh & Parsons once we exchanged, old furniture being left in the property post-completion (having been agreed by the vendors to be removed) and not being given the correct keys to open our front door on completion.To add further insult, I sent a formal complaint detailing our experience to the Regional Sales Director two weeks ago and was told this would be investigated. The last communication I had with him was on March 23rd and I've not heard back since.The whole experience has been terrible and we feel completely let down and missold by the agency. To put it simply, we feel like a number.I hope this review will give an insight into Marsh & Parsons and they can learn from their huge errors. We will be taking further action in the matter whilst we await a response from the Director.
5/5
GoogleExcellent service, Joe was so helpful and informative of the property and was extremely polite and friendly !
Dear Alanya, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJoe is apot on showing properties and understands.your requirements first time. Professional, punctual and highly recommend.
Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJasmin Popalzai was very helpful in…
Jasmin Popalzai was very helpful in answering my questions and I appreciated her prompt response and proactively calling me back
Thank you for your lovely review regarding Jasmin and your recent experience with Marsh and Parsons. We wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
GoogleMaliha provides an astute, clear, decisive service, clarity is very important to me and she provided this in detail when I was looking for a house nearby. I highly recommend Maliha to be your guide to find the best suited flat/house for anyone!
Hiya, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Maliha and the rest of our team in Kennington. All the best, Marsh & Parsons
5/5
GoogleLorena was really great and proactive at helping us with our flat search!
Dear Henrietta, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley
4/5
TrustpilotMarsh & Parsons helped me find a great…
Marsh & Parsons helped me find a great flat in Pimlico which I have lived in for 9 years. Their staff have been considerate and helpful in avoiding inconvenience when arranging viewings towards the end of my tenancy. The check out process was professional and my deposit was returned promptly. They have an excellent range of properties and I have no hesitation in recommending them.
Dear Phil, Thank you for leaving a wonderful 4* review. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotThe Managing Agent that looks after the…
The Managing Agent that looks after the letting of my property in Maida Vale on behalf of Marsh & Parsons is extremely efficient, competent and sensible. The only reason I have only given 4 stars is because his predecessors have not been anywhere near as reliable. I feel confident in leaving him to manage the tenants and the letting process, knowing he will bring things to my attention when required, but is proactive on matters that don’t need to involve. I feel kept up to date with letting regulations, and my tenants are kep t happy
Dear Perse, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAbusive agent
If you are a tenant, run.- Carefully check your checkin inventory report, as the partner they use is extremely casual in the checkin but super detailed in checkout. I am glad I did take pictures and asked for revise when I moved in, otherwise they are gonna to charge me for the inferior quality that the property originally is.- They may boast that they manage the property you are going to rent. It might be another red flag as well. On average it took me 3 emails to get them response to any requests. I asked for a repair for an item upon moved in, and I only got the repair done 7 months later.- Poor and rude communication. They tried all the way to force you signing a renewal since they could get commission. Rent is their only interest, and they only see landlord as their client as they couldn't care less for the tenant. The only way I know they want to end the contract is by receiving endless email/ phone calls and even whats app message to request viewing of the property from them.- Abusive behaviour. They brought more than 5 parties of people in a day, and most of the notice is within 24 hours. I have whatsapp message sent to me 3pm and asking for viewing at 5pm in the same day.- No respect to tenant. Besides constantly bringing endless people to view the property, they completely ignore some basic manner. Touching property everywhere, opening your wardrobe, cabinet and left it open, "testing" light by switching on and off and mostly left it on, also used you as free consultant asking you where is the washing machine etc as they know nothing about the property. Btw they also don't bother to wear masks and having hand sanitizer during viewing either.- Providing you misleading information and tried to put you in a bad position. When you are in contact with them please must keep everything in written, cause they would even deny things they've written and trying to make you to pay for their failure.- I've informed them about my moved out date while they never bother to inform me when is the checkout inventory, neither did I hear anything about deposit return. I have to chase them endlessly.Good luck with them.
5/5
TrustpilotProperty manager
Phoebe has been our property manager for a few years and consistently does a good job for us.She is responsive to the tenants and our needs.She is also a good mediator.
Dear Nicola, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWeronika Lajborek was very responsive…
Weronika Lajborek was very responsive and helpful in helping me deal with a utility company over past meter readings. 5 stars
Dear Richard, Thank you for taking the time to leave a wonderful 5* review. Weronika will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotJordann has helped sort out issues I…
Jordann has helped sort out issues I was having with my rent and smoothed the process so I now get my income more quickly. Thank you Jordann
Dear Nicola, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley Alford Customer Relations Team
5/5
GoogleAlfie has been brilliant, he helped us get our offer accepted on a lovely flat, very grateful!
Dear Rachel, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotGenuinely wish I could put 0 stars
Genuinely wish I could put 0 stars. Hands down the WORST real estate agents I’ve ever dealt with in my entire life. I would never ever rent or even look at anything to do with Marsh and Parsons. The worst part is it was not only 1-2 estate agents it was multiple over 2 years of non stop headaches and problems. All they care about is money. My house flooded as well as having the worst mice infestation you will ever see and rather than help me they tried to make me live in the flat even though it was deemed UNINHABITABLE. ALL the estate agents I dealt with at marsh and parsons (and there have been many) are void of conscience. They need to be shut down. Worst estate agents EVER. If you value your sanity and your value of life do not work with them.
Dear Zeina, I am very concerned to read your 1 star review. I am unable to locate you on our database. We would like to look into this matter further. If you could provide us with more information at customerrelations@marshandparsons.co.uk, I can look into this for you as we would like to make things right. Many thanks. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotOwain had been nothing but helpful time…
Owain had been nothing but helpful time and again
Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards Hayley
5/5
TrustpilotTor is refreshingly proactive
Tor is refreshingly proactive and responsive - a rarity in this sector. Tor achieved a good and quick result with my tenant. Highly recommend.
Dear Freya, Thank you for taking the time to leave a wonderful 5* review. Tor will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleRecently came to Marsh and Parsons to let my property, the lettings team were truly outstanding! My property let above the asking price to a lovely couple. Thank you Maliha!
Dear L G, Thank you for your kind comments regarding Maliha and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotDO NOT RENT A PROPERTY WITH THIS COMPANY
DO NOT RENT A PROPERTY WITH THIS AGENCY. They are liars and manipulators. My agent convinced me that the landlord agreed to a few conditions before I signed the contract, and then completely disappeared when it was time to meet these conditions! Also, my agent was supposed to meet me on the day I was arriving to the UK. She agreed to meet me on the 28th of august, not informing that it was a bank holiday. (It’s my first time living in london and I am an international student). Neither she, or this horrible agency were answering the phone, and there was no emergency contact. I was simply stranded at the airport with no where to go. I was forced to book a hotel. A respectable agency would reimburse the cost of the hotel because of the inconvenience and stress the agent’s mistake has caused. All the offered when the agent answered 3 hours later was an apology. Not only that, but they stopped answering after giving us the keys, and left us to deal with an uncooperative landlord that I deliberately breaching the contract (mould, not cleaned, stained). I have tried to come in contact with the manager of the agent but I have received no response. DO NOT USE THIS AGENCY.
Dear Amina, I am really disappointed to read your comments. I’m keen to review what went wrong on this occasion. Please could provide me with more information regarding which office you were in contact with and email me at customerrelations@marshandparsons.co.uk. I will ensure this is raised with the Director of the office. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotI had a great experience with William @…
I had a great experience with William @ Marsh & Parsons. They are incredibly responsive and always got back to me very quickly, which made the whole process smooth and stress-free. The team is thorough and professional, paying attention to every detail and ensuring that nothing was overlooked. I highly recommend them for their efficiency and excellent customer service.
Dear Megan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotAbdullah Great Mediation Skills
Abdullah was very good at mediating between the tenant and the landlord on some maintenance work and make sure everything was done in time and efficiently
Dear Daniele, Thank you for taking the time to leave a wonderful 5* review. Abdullah will be thrilled to read your kind comments. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAlfie was very helpful throughout the process - we are looking forward to moving into our new home!
Dear Amy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley , Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Kennington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lambeth.
