Trusted Agent profile · Lambeth
★★★★★
1,052 reviews across 2 platforms
295 Kennington Road, London, SE11 4QE, Lambeth, SE11 4QE
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Lambeth, at 295 Kennington Road, is rated 4.3 out of 5 across 1,052 reviews on two platforms, including 222 Google reviews rated 4.9.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
Daniel was excellent helping to sort our situation in a short time-frame - easy to contact, always helpful and very efficient. Thanks for all your help!
Dear Lucy, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley, Customer Relations Team
5/5
GoogleJoe is great. He has shown us around several flats and is always polite, knowledgeable and accommodating.
Dear Clare, Thank you for leaving a Google review for Joe in our Kennington office. Kind regards, Lesley
4/5
TrustpilotMarsh & Parsons
Marsh & Parsons is a responsive estate agent in particular Abdullah Leghari has been an incredibly helpful Property Manager during my time at one of the properties he managed! I would recommend him!
Dear Abisola, Thank you for taking the time to leave such a great review, your comments are really appreciated. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotHow are this company still running?!
Terrible service! Tenants were given their full deposit back without permission from the landlord and before the flat was checked after their move. We have had to clear all the broken furniture they left, pay an electrician to rewire the flat after they tried to rewire it themselves(?!), replace broken door handles and sockets and it needed a deep clean as the place was so filthy! Marsh and Parson would be better saving the money they pay to advertise on the tube and using it to better their service for both landlords and tenants!
5/5
GoogleFantastic work from Maliha, Lorena and Keiandra letting our property in Kennington! They were a pleasure to work with, and went above and beyond in terms of their responsiveness and communication. They worked very hard to get lots of appropriate viewers through the door quickly, and achieved a price above original asking in the slower pre-Christmas market. Would very strongly recommend!
Dear James, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley
5/5
GoogleAlfie was fantastic. Super attentive, informative and made the process as easy to understand as possible. As a first time renter, I couldn’t have asked for anyone better.
Dear Jamie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.
5/5
TrustpilotGreat and efficient staff
Great and efficient staff. Was easy and pleasant to work with.
Dear Akilla, Thank you for taking the time to leave a 5* review. Kind regards, Hayley
5/5
GoogleJoe was great, he showed us 3 flats in the kennington area. Was helpful and informative!!
Dear Sanyam , Thank you for taking the time to leave a lovely review regarding Joe. Kind regards, Lesley
1/5
TrustpilotA Revolving Door of Lies and Incompetence
I've been a tenant in a property being 'managed' by M&P for 11months. Since I've moved in they've been nothing but unhelpful and facetious. I've had multiple other agents over the years with only minor issues that have been resolved in a reasonable time. M&P have regularly lied, lacked effective communication and had a revolving door of incomptent employees involved in the management of our property. I feel all these problems are down to lack of employee training and no sense of responsibility to their tenants and landlords. We've been lucky to have a helpful landlord, hence we've bypassed M&P to get anything done. This started when it took them 2 months to get our boiler/heating fixed after we moved in December 2022. Whilst they were contractually responsible for communication between tenants and the landlord, we've had to go around them to get anything done. They continually lied to the landlord and us regarding the progress of issues being sorted. If you're a landlord do not enagage with this company, they will provide zero value for your rental property. If you're a tenant looking to be supported by M&P, lower your expectations or find a property being managed by a competent company. I can't imagine there's a company less ethical or functional in this market than Marsh & Parsons. The senior management of M&P should be ashamed of themselves for allowing the neglect of so many tenants and landlords.REPLY TO M&P AUTOMATED RESPONSE:Do not be fooled for this automated response trying to discredit this review. We had no heating for weeks in freezing temperatures due to the neglect from M&P. This is one of many issues we've had with them.
Dear Kieran, Thank you for getting in touch and providing further information so that I can locate you on our system.I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley Alford, Customer Relations Team
4/5
TrustpilotChange of Tenancy; Giles- Property Manager
Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.
Dear Dan, Thank you for leaving a 4* review. We look forward to seeing you again in one of our offices. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOur experience with our tenancy manager…
Our experience with our tenancy manager Giles made everything so much easier. He is a fantastic communicator and has always been incredibly efficient during what can be quite a stressful period.
Dear Mary-Jean, Thank you for taking the time to leave a lovely review regarding Giles. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleLorena was super helpful and is an incredible asset to the team !
Dear Lucy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley
5/5
TrustpilotNatalie Weale, Marsh & Parsons: 5 stars
Natalie Weale was supportive, flexible, amiable and professional. Her intervention brought satisfaction to both tenant and landlord with regard to the renewal.
Dear George, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotManagement Team were very professional
I had initially left a review regarding receiving unsolicited calls from a member of their team after stating multiple times that my partner and I would not be progressing with buying a home at this time.
Dear TL, Thank you for taking the time to leave a lovely updated review regarding a member of our management team. Kind regards, Lesley
5/5
TrustpilotAbdullah has been very helpful when we…
Abdullah has been very helpful when we needed certain things fixed / get a set of extra keys. Great liaison between me and the landlord who is abroad.
Dear Ekaterina, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
GoogleWe were unsure about almost everything when we started the process but with the help of Maliha at Marsh and Parsons all of our fears were alleviated. She was really friendly, helpful and professional throughout. She went above and beyond the call of duty and made our lives so much easier. I wish all of my dealings with estate agents were of the same standard. We managed to find a lovely place to call a home relatively quickly and without any issues. We cannot express our gratitude enough.
Dear Yusuf, Thank you for taking the time to leave a wonderful 5 star Google review. Maliha will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotMr. Abdullah has been a God sent manager to me in terms of maintaining my property. There is no other way l could have been happy if it hadn't been for him. I couldn't thank him enough.
Mr. Abdullah has been a God sent person to me in the business. He helps me to oversee the ups and downs of it hook or crook. God bless him for this 🙏.
Dear Victor, We really appreciate you taking the time to leave such lovely comments about Abdullah. They will be so pleased to read your 5 star review. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleJoel was amazing, really great estate agent! Showed us so gems this morning. Thank you
Dear Mia, Thank you for leaving a 5 star Google review. Kind regards, Asma
5/5
TrustpilotMy contact person in solving my problem was Mr A Leghari.
My contact person in solving my dispute with my ex tenant was Mr Abdullah Leghari. He was very good at communication and keeping me informed about the progress of my case which wasn’t easy to solve. He is very patient ; polite; calm; composed and VERY efficient. He didn’t give up and managed to solve the problem perfectly after not easy negotiation between myself and the client. I am very happy with his help! Thank you.
Dear Bea, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh and Parsons have done a stellar…
Marsh and Parsons have done a stellar job managing our rental property over many years. Phoebe has been attentive and efficient and handled all issues that have arisen.
Dear K Keenan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAbdullah Leghari has been extremely…
Abdullah Leghari has been extremely helpful and responsive, never failing to answer any questions in a timely manner. Thank you!
Dear Nawar, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Negin, Customer Relations Team
3/5
TrustpilotRollercoaster but issue resolved eventually
Communication initially was bumpy. It would be great if tenants are informed by Marsh and Parsons proactively on who the person is, within the organisation, that is managing the flat so that they know who their point of contact is when they need to raise a concern or an issue. I had to go by my nearest office after emailing a person who had left the business to even get the name of the employee responsible for my flat. Then, I kept emailing and calling for 6 weeks to ensure action was taken towards resolving the issue I had with my fridge. It would be great if for certain issues (like the appliances are broken or about to break, a serious security or health and safety issue is about to occur if action is not taken within a specific amount of time etc) the agent managing the flat on behalf of the landlord, had the freedom to make decisions without getting the green light from the landlord. My fridge was precariously hovering above my freezer for 6 weeks and the landlord was nowhere to be found. I didn’t know when the fridge would fall on the freezer creating all sorts of problems and health and safety nightmares and I was told nothing could be done because the landlord was not responding to any emails or calls. Eventually, the flat manager did his best to find a next of kin for the landlord to get permission for the issue to be addressed. So I am really grateful for his perseverance and for eventually, solving my problem. However, I am still quite afraid of how long it might take to address any other issues that might arise. I have faith though that the flat manager will do his best to help me. In my previous flat, the company managing the flat was so good at addressing issues that I never had to wait more than 10 hours to have someone come look at the problem and solve it. As an example, I had a problem with a rat that appeared in the evening in a cupboard under my kitchen sink. By next day at 6am, the exterminator had come and resolved the issue. Same when my stove broke down. I had a new stove installed two days after. This is the level of service I would love to see from Marsh and Parsons too.
Dear Paraskevi, Thank you for bringing this to our attention, I can see that you have now left an updated review where Abdullah has been able to resolve the issue with your fridge. I'm glad this was able to be resolved for you. Kind regards, Lesley Alford, Customer Relations Team
2/5
TrustpilotTenancy experience
Whilst all the direct processes with Marsh and Parsons went fine, we ended up having a terrible experience with our landlady. Unfortunately, M&P didn’t offer us any support on this front and it really felt like they were totally on the landlady’s side, in the end they did what they could to get us out of the property. After speaking with others, it seems like it’s a known issue that our landlady could be extremely difficult. M&P really need to consider who they work with and ensure tenants safety and well-being is considered, and not just the opportunity to make more money.
Dear Anonymous, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@marshandparsons.co.uk I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotKyrsten was a gem
Kyrsten was a gem, really knowledgable and quick to reply. Thank you for helping us find a new flat!!!
Dear Emma, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
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