Marsh & Parsons Clapham reviews in Lambeth

★★★★★ 5/5

Trustpilot

Dedication and prompted action.

Our property in Battersea has been managed by Marsh & Parsons over a year and our property manager is Abdullah Leghari. I'm pleased to provide feedback about our property manager, Abdullah. He has consistently demonstrated dedication to his work and has shown great efficiency in promptly resolving issues. His commitment to maintaining our property is commendable and greatly appreciated.

Sara · 27 September 2023

★★★★★ 5/5

Google

Sarah was fantastic to work with. She showed us around some homes and we ended up purchasing one of these. She was incredibly helpful, knowledgable and responsive from start to finish. We haven’t always had the best experience with estate agents but Sarah is friendly and easy to work with, and we never felt pressured into purchasing. Thank you for all your help - we love our new home!

Caitlin · 24 November 2022

★★★★★ 5/5

Trustpilot

I cannot thank Tatiana​​​​ Rodrigues…

I cannot thank Tatiana​​​​ Rodrigues enough for her help. Her swift response to my emails was brilliant. I so appreciated that nothing was too much trouble. She is a breath of fresh air. An absolute joy to deal with and made it simple and so easy to make arrangements for the reletting of my flat.

Customer · 11 December 2023

★★★★★ 1/5

Trustpilot

My experience with Marsh & Parsons has…

My experience with Marsh & Parsons has been disappointing, particularly regarding professionalism, communication, and the way tenant concerns are handled.

Joseph · 4 August 2026

★★★★★ 1/5

Trustpilot

Worst estate agent ever!

Worst estate agent ever!I was a tenant at a property in London. M&P were only concerned with getting fees. Property is in a poor state. Regular issues with damp and mould which would go unfixed for months/years. At one point we were without hot water for 3 to 4 weeks.At one point, after telling them there was an issue with a leak in the bathroom they took months to do anything and only did because the fuse box was tripping as water had got into an electrical socket. If anything had been plugged in that could have ended very badly!!I felt we cared about looking after the property, but the estate agent didn’t. Not sure how aware the owner is, but property needs to be completely stripped back. Electrics, plumbing, roof, kitchen, bathroom etc etc need replacing. Plant roots are coming through walls. So all the pointing needs replacing. Estate agent is totally aware of all issues. I wonder if the landlord knows. If it were my property I would care!! The house must be devalued at least 200k below other houses in areas because it will take a lot to put right. If M&P had fixed things when we told them they wouldn’t have built up to a massive issue which they now are.Avoid as a tenant if you want an estate agent who will be responsive,Avoid as a landlord if you want to protect your investment.

MJ · 22 February 2021

★★★★★ 5/5

Trustpilot

Nora was absolutely excellent

Nora was absolutely excellent: very quick and approachable. The 5 star is for her.However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.

Marie · 14 March 2024

★★★★★ 5/5

Google

I had a great experience with Patrick Stewart - he was always easy to access and really helpful in answering all my questions and liaising with the solicitors. Kept regular check ins with me and guided me through the process as a first time buyer. Would highly recommend Patrick and the Marsh and Parsons team!

Sophie · 24 November 2023

★★★★★ 5/5

Trustpilot

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and informative. She provided me with all the necessary details and guidance to ensure a smooth transaction. I really appreciated her support! Rest of the staff at M&P could be a bit more communicative

Matthew · 10 October 2024

★★★★★ 5/5

Trustpilot

India was attentive and knowledgeable when helping us find our forever home.

We worked with India to find our 'forever home'. She listened carefully to our needs, wants and wishes and presented properties which ticked lots of boxes for us. She was attentive and knowledgeable throughout the process.

Kaycee · 8 November 2024

★★★★★ 5/5

Google

Marsh and Parsons were very helpful in our search, specifically Sarah! Compared to other estate agents who sent us on viewings with very inexperienced people who knew nothing about the properties, Sarah was well researched and actually took time to understand what we specifically wanted before showing us properties.

Matt · 28 March 2024

★★★★★ 5/5

Trustpilot

Great experience could not recommend more!!

My experience with Tenancy Manager Giles was really great. I was waiting for my tenant to pay rent and spoke with Giles who went above and beyond to chase the tenant and get everything resolved. He kept me in the loop the whole time and made me feel very secure in what was going on. Fab!!

Emily · 25 October 2023

★★★★★ 1/5

Trustpilot

Meilssa Polvan

Meilssa Polvan, an agent at Marsh and Parsons gave me good advice for saving money by saying to get my friend to move my stuff as opposed to hiring a removals company but she was expecting me to cover the void period of £250 for the landlord. Her justification for the latter is '£250 is not a lot of money'.Furthermore, Melissa Polvan was very pushy in getting me to sign the contract using manipulative means amongst other things were were distasteful.Stay well away from March and Parsons.

Vishal · 30 November 2020

★★★★★ 4/5

Google

Marsh and Parsons once again quickly let my flat at a good price and giving me a choice of tenants, from which I think I have found some great and conscientious people to live in my flat (thanks Sebastian!). Emma Proctor is great at getting things sorted and overseeing the process. As with everything, make sure you stay in touch and up to date with how things are going, plus ensure they are aware of any times when viewings are and aren’t appropriate, and things will go smoothly. Thanks to all there.PositiveResponsiveness, Professionalism, Value

Richard · 24 November 2020

★★★★★ 4/5

Trustpilot

We recently purchased a property…

We recently purchased a property through Marsh and Parsons Willseden Green. We dealt with an agent called Henry who was absolutely fantastic throughout the whole process! Initially Henry showed us a few different properties to try and get a feel for what we wanted, we found him to be very knowledgeable about all the properties and when he wasn't sure about something, would get back to us promptly with the information. We always felt like Henry would show us properties that we would actually be interested in, not just anything in our price range. We had obviously seen properties through other estate agents, but Henry was by far, the best of the bunch and personable. Even when we had to take a break because of lockdown Henry was patient, didn't bombard us with calls and emails and actually contacted us back when we said he should! We would thoroughly recommend him and will be contacting Marsh and Parsons again when we decide to sell.

Dexter · 23 September 2020

★★★★★ 5/5

Trustpilot

Good service

Everything has been smooth with M&P since we moved into our flat. Abdullah has been particularly helpful in answering/responding to queries when needed and has always been polite. It is much appreciated when oftentimes property managers in London can be confrontational or aggressive, M&P have instead been no trouble at all.

Ben · 29 January 2024

★★★★★ 1/5

Trustpilot

Dishonest, Negligent, and Entirely Landlord-Focused

My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected.The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns.Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional.When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable.I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience.I am extremely surprised by the volume of 5 star reviews and question the integrity of these.

Emma · 19 December 2024

★★★★★ 5/5

Trustpilot

Edward was efficient and easy to work…

Edward was efficient and easy to work with

Gray · 23 June 2026

★★★★★ 5/5

Trustpilot

They hire good people

Jasmin​​​​ Popalzai is our replacement tenancy manager and she quickly got up to speed with our paperwork as our previous manager left suddenly. Jasmin is friendly and communicated well which is really important when dealing with clients.

Sam · 4 October 2024

★★★★★ 5/5

Google

Really smooth process with Marsh & Parsons. Tobi was brilliant at guiding us through what can often be a stressful process. Professional and friendly advice, Tobi was able to help us secure a great flat and remained responsive and on hand for any paperwork queries. Really refreshing to have a personable experience.

Georgina · 29 December 2023

★★★★★ 5/5

Trustpilot

Recommend M&P to use!

Derbhla was an amazing property manager to me whilst I was living in a property managed by M&P. She responded to requests quickly and was very accommodating to help wherever she could, going above and beyond at times. Would recommend M&P and Derbhla highly and had a great experience with them.

PA · 19 January 2024

★★★★★ 5/5

Google

I’m so happy with M&P and especially Sarah. Very proactive, filled me with confidence and sold my flat! Head and shoulders above the other estate agents I’d tried. Would definitely recommend them.

Barbara · 15 December 2024

★★★★★ 5/5

Trustpilot

Help with moving properties

In the process of moving out of my property, Marsh & Parsons were brilliant to deal. I’d particularly like to thank Daniel Leung from the Hammersmith office, who was very responsive, and put my mind at ease with the process of moving out :)

J.D · 2 June 2024

★★★★★ 4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

★★★★★ 5/5

Google

Hannu was a very experienced, professional, and knowledgeable letting agent. He provided us with great advice about the rental market and insight into the property. We would feel very confident that we would be able to find the right property for us by viewing other properties with M&P after this experience.

Katy · 29 December 2023