Trusted Agent profile · Lambeth

Marsh & Parsons Clapham reviews in Lambeth

4.3

★★★★★ Great

1,053 reviews across 2 platforms

28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB

Part of Marsh & Parsons, see every office.

Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,053 reviews on two platforms, including 235 Google reviews rated 4.6.

Google logo

4.6 / 5

235

Reviews on Google

This office

Trustpilot logo

818

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Baran was very helpful and professional…

Baran was very helpful and professional when I contacted March & Parsons office to enquire about invoices. He explained everything in details and sorted my issues. Good customer experience.

Mahmoud · 5 June 2026

5/5

Google

Special THANKS to Micheal Atwood for his exceptional approach and correspondence during the process from day 1 till handing over the keys. Such a pleasant and unforgettable memory ! Thank you Mike !!

Vrij · 19 July 2025

Agent replied · 11 October 2026

Dear Vrij, We really appreciate you taking the time to leave such lovely comments about Michael. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley

5/5

Trustpilot

Brilliant Client Service

I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!

Jenico · 11 January 2024

Agent replied · 24 October 2024

Dear Jenico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford Customer Relations Team

5/5

Google

Ollie was super helpful. Answered all my quieries in person superbly and promptly when emailed. He has a fantastic intuition when it came to offering on a flat I liked and helped guide me through the process extremely attentively. Would recommend him highly if you're looking to rent in the area!

Henry · 21 November 2024

Agent replied · 10 December 2024

Dear Henry, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Google

Sarah was a delight all the way through the process. As a first time buyer, she spoke to me regularly and was very happy to explain many of the processes. She was prompt to reply. Dealing with Sarah , I was one of the easiest parts of buying my first home.

Neha · 19 November 2024

Agent replied · 23 November 2024

Dear Neha, Thank you for your kind comments regarding Sarah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley

5/5

Trustpilot

Excellent communication and build good relationships

M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!

Lorraine · 15 January 2024

Agent replied · 24 October 2024

Dear Lorraine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Liz · 27 July 2026

Agent replied · 24 September 2026

Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

Agent replied · 28 May 2026

Dear Savan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024

Agent replied · 24 October 2024

Dear Spyros, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kyrsten, and hope we can help again in the future. Kind regards, Lesley, Customer Relations Team

5/5

Google

It wasn’t an easy process for us but we always felt like we were in good hands with Marsh & Parsons. They were proactive, helpful and reassuring. We got regular updates and good guidance throughout. And it was a genuine pleasure dealing with them, in particular Tom Harvey & Sarah Hickmott.

Nick · 25 October 2024

Agent replied · 23 November 2024

Dear Nick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie

5/5

Trustpilot

Elisabeth Ppasa, outstanding M&P Manager

Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.

Tsegaye · 26 February 2024

Agent replied · 24 October 2024

Dear Tsegaye, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Please to deal with

Special mention to Phoebe Negueroles - she is very quick to deal with any queries and questions we may have, and puts us as tenants at ease - which is all we could really ask for.For someone who asks a lot of questions, it's really lovely to have a managing agent that takes action.So thank you Phoebe, people like you give Marsh and Parsons its good name.

Charl · 19 December 2023

Agent replied · 24 October 2024

Dear Charl, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

I rent my flat out with Marsh and…

I rent my flat out with Marsh and Parsons and they are so professional to deal with. They give a very good service which is a real peace of mind.

Jez · 21 August 2026

Agent replied · 24 September 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Very responsive

Charlie was very responsive when we were chasing down an old electrical report in order to exchange on a flat. Many thanks Richard

Richard · 19 June 2026

5/5

Google

I've never met such a helpful, hardworking and welcoming estate agent. Throughout every step of the process Hannu was incredibly professional and considerate of our needs. What really set him apart was his commitment to going above and beyond- he didn't just meet expectations but exceeded them every step of the way. This man deserves a raise, I'd recommend him to anyone!

Alice · 28 March 2024

Agent replied · 23 November 2024

Dear Alice, Thank you for your kind comments regarding and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team

5/5

Trustpilot

Ash Hutchings Review

Ash Hutchings from the Head Branch of M&P was super helpful in a Change of Occupancy process I was doing. There were many delays in the process for various different reasons and Ash made it his mission to keep the process moving quickly, understanding my frustrations and doing everything he could to make the situation as easy as it could be. Thanks so much Ash!

Jane · 23 January 2024

Agent replied · 24 October 2024

Dear Jane, Thank you for taking the time to leave a lovely review regarding Ash. Kind regards, Lesley, Customer Relations Team

5/5

Google

Going with Tom and Theo from M&P to sell my flat was the best decision I made. From the outset Tom gave realistic and practical advice, he clearly knows the market extremely well, and then he and Theo absolutely delivered on that advice. Theo was particularly responsive and diligent once the flat was under offer. He worked so hard to ensure it completed. I was quite skeptical about estate agents but both Tom and Theo completely changed my mind - they are brilliant and I would highly highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Liz · 24 November 2022

Agent replied · 23 November 2024

Hi Liz, thank you so much for taking the time to leave us your kind review! We're delighted that you are happy with your experience and will be sure to pass your feedback onto Tom, Theo and the rest of our team in Clapham. All the best, M&P

5/5

Google

We worked with Joe Kayll at the Clapham Branch of Marsh and Parsons for the last few months. By far the most professional yet approachable estate agent we dealt with across 3 months of looking for a place to rent. Any time of day Joe was willing to take a call, answer a text or respond to an email to help us with our search. He provided sound advice with considerable knowledge of the market, area and tips for securing a place. While we didn't manage to find anywhere to rent with Marsh and Parsons, we felt that the service Joe provided was so fantastic that we wanted to give a review anyway. I would highly recommend Joe to anyone looking to rent a flat in this area. Managed to hit the perfect balance of building rapport with clients while also remaining completely professional and offering genuinely useful advice.

Max · 24 November 2022

Agent replied · 23 November 2024

Hi Max, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Joe and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Google

Having just completed with Marsh and Parsons I can honestly say it was a pleasure working with the team in Clapham. I mainly dealt with Patrick who was my personal agent and from the very beginning, he was charming personable and completely honest. Fighting my cause on a lot of actions and without any bias guiding me through my first ever purchase. Even when Patrick was away, the service from the rest of the team was extremely helpful and friendly. I couldn't recommend them enough!

Pres · 24 November 2022

Agent replied · 23 November 2024

Hiya Pres, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Patrick and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Trustpilot

Giles Grainger - the property manager that you want!

Have been working with Giles Grainger on my rental property. Had plumbing issues for over a year and due to the multiple change of property managers, the issue fell into a blackhole and cost me money!! This all changed when Giles took over. He had laser focus on the issue, prioritised the matter and got the problem fixed. This is what you need from a property manager - THANK YOU Giles.

Kwokker · 20 March 2025

5/5

Trustpilot

Ellie was amazing

Ellie was super super helpful and explained everything in a very ‘user friendly’ way. She was great to deal with and I couldn’t recommend her more. She was very calming and reassuring and advised me of all the options without trying to push me in to anything. I found her extremely honest & helpful. Eryk was also helpful.

Zsa · 4 June 2024

Agent replied · 24 October 2024

Dear Zsa Zsa, Thank you for taking the time to leave a lovely review regarding Ellie. Kind regards, Lesley, Customer Relations Team

5/5

Google

Saadat was very helpful and everything moved along very quickly

Orla · 16 January 2026

Agent replied · 16 April 2026

Dear Orla, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Great Experience

I’ve worked with Marsh & Parsons for a number of years and can say nothing but great things about the service being provided. My most recent point of contact, Owain, has been exceptionally helpful with his knowledge and understanding of lettings.

Kimmoy · 29 May 2026

Agent replied · 24 June 2026

Dear Kimmoy, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Thank you to our Property Manager

Thank you to our Property Manager, Abdullah Leghari, for his consistent care of our property, and consideration for our tenants. We have had many maintenance issues, due to other flats in the building. Dealing with the Building Management and Insurance Company was a slow and frustrating process. We would like to acknowledge Abdullah for his role in resolving these problems.

Karen · 19 April 2024

Agent replied · 24 October 2024

Dear Karen, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley, Customer Relations Team

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