Trusted Agent profile · Lambeth

Marsh & Parsons Clapham reviews in Lambeth

4.2

★★★★★ Great

1,026 reviews across 2 platforms

28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB

Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.2 out of 5 across 1,026 reviews on two platforms, including 210 Google reviews rated 4.6.

Google logo

4.6 / 5

210

Reviews on Google

This office

Trustpilot logo

816

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Debbie is fantastic

Debbie is fantastic.

James · 26 May 2026

Agent replied · 28 May 2026

Dear James, Thank you for taking the time to leave a wonderful 5* review. Debbie will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

We approached Marsh & Parsons to sell our property after a disappointing and unsuccessful experience with another well-known local agency. From start to finish M&P gave excellent advice, listened carefully to what we wanted and acted accordingly. When a family emergency derailed proceedings they were patient, kind and considerate in their dealings with me. Tom Crabtree in particular is excellent and followed the process through to successful completion at the price we wanted. I recommend him and Marsh & Parsons unreservedly.

Caroline · 16 September 2025

Agent replied · 23 September 2025

Dear Caroline, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Lesley

4/5

Trustpilot

Excellent property management!

M&P provides great property management services. As a tenant, I felt that the property manager was accessible and attentive to things that needed fixing. The communication is clear and timely and they employ excellent third-party contractors to get the job done. Definitely would recommend a M&P managed property; Derbhla is a star property manager!The renewals negotiations team is another story as they obviously favor landlords and the outcomes can be unfair for tenants. They can for sure benefit from taking a page out of the M&P property management team's book on communication as well as on how to better their interpersonal skills working in a service industry.

MR · 18 August 2023

Agent replied · 24 October 2024

Dear MR, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

I have been working with Marsh &…

I have been working with Marsh & Parsons, and in particular with Baran, for the management of my property. Baran has consistently provided an excellent level of service: professional, responsive, and highly reliable. Communication has always been timely and clear, and every issue has been handled efficiently and with great attention to detail. I truly appreciate his support and would highly recommend both Baran and Marsh & Parsons to anyone looking for a trustworthy and proactive property management service.

Stefano · 16 June 2026

5/5

Trustpilot

Given a quick notice, it was welcomed with quick kindness.

I’ve been given a quick notice, so obviously I started to panic, but I reached out to a de people and somebody gave me Charmaine’s contact details. She put me at ease and moved with such diligence and got me in touch with the right people. And she was funny, so that definitely didn’t hurt.

Elle · 17 April 2026

Agent replied · 28 May 2026

Dear Ellie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Hayley

5/5

Trustpilot

Weronika was extremely helpful and…

Weronika was extremely helpful and polite and dealt with my problem fast and efficiently. I was frustrated about a problem with a broken boiler in the flat M&P let for us and she was very professional and got on it straight away. I'm grateful for her taking the time to step in for a colleague who was off sick as I'm sure she had her own clients to be dealing with too!

Frances · 8 February 2024

Agent replied · 24 October 2024

Dear Frances, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

An excellent experience.

Marsh and Parsons have been managing my property for several years . My current agent is Nayara, who I have to say goes above and beyond. She is extremely responsive to the tenants and to myself. Her attitude is wonderfully positive and "can do". I wouldn't hesitate to recommend her.

Sarah · 22 May 2026

Agent replied · 24 June 2026

Dear Sarah, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Google

Tom is such a good negotiator. He helps me selling my flat with good communication all the way through to the completion date. I have been using different agents before M&P but they are not as good as Tom. I am really happy with the way that they deal with customer. Really recommended. 5 stars +++

Suree · 10 November 2024

Agent replied · 10 December 2024

Dear Suree, We really appreciate you taking the time to leave such lovely comments about Tom. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley

5/5

Trustpilot

Elisabeth Ppasa - Amazing property manager !!

Elisabeth Ppasa has been my property manager for a while and previous to her I had a couple of others. She is by far the best one, very professional and courteous and friendly and always replies on time and always is there to lend a hand when I need help with something. I really hope that she remains as my property manager for as long as possible.

Afshin · 27 April 2024

Agent replied · 24 October 2024

Dear Afshin, Thank you for taking the time to leave a lovely review regarding Elisabeth. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Marsh Parsons (Debbie Lewis)

Debbie Lewis has always been very professional and great at responding promptly to any issues I have had regarding my rental property management. Communication is always very good and I have recently had a good/smooth experience with re-letting the property to new tenants. Highly recommend Marsh & Parsons.

Kirsty · 28 May 2026

Agent replied · 24 June 2026

Dear Kirtsy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Google

We could not recommend M&P more highly. We used them for the sale of a leasehold which has been seamless from start to finish. Jack was a particular star - finding us a great buyer within 2 days of the property going on the market. He's been attentive, responsive and extremely knowledgeable. We wouldn't hesitate to use M&P again and would recommend to everyone we know! Thank you!

Ally · 28 March 2024

Agent replied · 23 November 2024

Dear Ally, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with Jack couldn’t have been any better and the team in our Clapham office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

5/5

Google

Michael was readily available and supportive throughout the process and I'd happily recommend him if you're looking to buy or sell a property.

Shane · 16 November 2025

Agent replied · 16 April 2026

Dear Shane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

1/5

Trustpilot

Abysmal service

Abysmal service. Took them 2 years to do the first inspection despite continuous chasing. The contractors they use for any work (MasterFix - google them) are terrible, expensive and also pretty useless. Theyve made the whole property rental process miserable and I cant wait to be done with them.To make it even worse, instead of addressing the issues and trying to fix it, they reported my original review for containing the name of the property manager who is beyond useless.

Daniel · 28 May 2023

Agent replied · 24 October 2024

Hi Daniel, thank you for your feedback. We’re sorry to hear that your experience with Marsh & Parsons has not met your expectations. Please may we ask that you send more details to our Customer Service Team at customerservice@marshandparsons.co.uk so that we can investigate this matter further. Kind regards, Marsh & Parsons.

5/5

Trustpilot

Baran was very helpful and professional…

Baran was very helpful and professional when I contacted March & Parsons office to enquire about invoices. He explained everything in details and sorted my issues. Good customer experience.

Mahmoud · 5 June 2026

5/5

Trustpilot

Brilliant Client Service

I've been renting out a single property for some time but I'm not a professional landlord. Recently I needed help working through the finances. Aklima (my Client Accountant) patiently walked me through everything and then generated all the documents I needed, on the spot. Everything was understood and in my inbox in a couple of minutes. What could have taken hours took a 2-minute call. Could not be happier!!!

Jenico · 11 January 2024

Agent replied · 24 October 2024

Dear Jenico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford Customer Relations Team

5/5

Google

Ollie was super helpful. Answered all my quieries in person superbly and promptly when emailed. He has a fantastic intuition when it came to offering on a flat I liked and helped guide me through the process extremely attentively. Would recommend him highly if you're looking to rent in the area!

Henry · 21 November 2024

Agent replied · 10 December 2024

Dear Henry, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Lesley

5/5

Google

Sarah was a delight all the way through the process. As a first time buyer, she spoke to me regularly and was very happy to explain many of the processes. She was prompt to reply. Dealing with Sarah , I was one of the easiest parts of buying my first home.

Neha · 19 November 2024

Agent replied · 23 November 2024

Dear Neha, Thank you for your kind comments regarding Sarah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley

5/5

Trustpilot

Excellent communication and build good relationships

M&P have always demonstrated excellent communication and as a landlord have been with them for many years. Most recently, Jordann has been particularly efficient and listened to my wishes and wants, suggesting an appropriate way forward and taking prompt and agreed action. This is fundamental when maintaining positive relationships between tenant and landlord, especially if there is a small hiccup along the way, which inevitably there will be!

Lorraine · 15 January 2024

Agent replied · 24 October 2024

Dear Lorraine, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Having struggled to sell our flat with another estate agent, we switched to Marsh & Parsons and were incredibly happy with their service. They were both helpful and communicative, offering great advice/opinions and keeping us in the loop on how the sale was progressing at every stage. A massive thanks to Mike, Tom and Jack, as well as the rest of the wider team who helped!

Michael · 17 June 2025

5/5

Trustpilot

Working with estate agent Debbie Lewis for my rental flat

I've liaised with Debbie Lewis for the past five years and have only had a really good experience. Always quick to respond and with a thorough approach to anything that needs sorting in the flat.

Liz · 27 July 2026

Agent replied · 24 September 2026

Dear Liz, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Hayley

5/5

Trustpilot

Responsive

Been a tenant for a few years now and the team is responsive and helpful in tackling any issues or queries - as well as open to feedback. Charlie recently helped me with a leakage issue swiftly and has been friendly and helpful in communicating

Savan · 15 May 2026

Agent replied · 28 May 2026

Dear Savan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Kyrsten went above and beyond to help.

Kyrsten went above and beyond to help me. I needed some urgent help for a legal matter and required relevant documents. Kyrsten not only found the appropriate files in no time, but also managed to find some versions that I imaged would not be available. Overall, extremely satisfied by how quickly and efficiently all of this was done.

Spyros · 3 July 2024

Agent replied · 24 October 2024

Dear Spyros, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Kyrsten, and hope we can help again in the future. Kind regards, Lesley, Customer Relations Team

5/5

Google

It wasn’t an easy process for us but we always felt like we were in good hands with Marsh & Parsons. They were proactive, helpful and reassuring. We got regular updates and good guidance throughout. And it was a genuine pleasure dealing with them, in particular Tom Harvey & Sarah Hickmott.

Nick · 25 October 2024

Agent replied · 23 November 2024

Dear Nick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Katie

5/5

Trustpilot

Elisabeth Ppasa, outstanding M&P Manager

Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.

Tsegaye · 26 February 2024

Agent replied · 24 October 2024

Dear Tsegaye, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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