Trusted Agent profile · Lambeth

Marsh & Parsons Clapham reviews in Lambeth

4.3

★★★★★ Great

1,051 reviews across 2 platforms

28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB

Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,051 reviews on two platforms, including 235 Google reviews rated 4.6.

Google logo

4.6 / 5

235

Reviews on Google

This office

Trustpilot logo

816

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Lambeth office, from every platform, shown as written. First names only.

5/5

Trustpilot

Help with moving properties

In the process of moving out of my property, Marsh & Parsons were brilliant to deal. I’d particularly like to thank Daniel Leung from the Hammersmith office, who was very responsive, and put my mind at ease with the process of moving out :)

J.D · 2 June 2024

Agent replied · 24 October 2024

Dear J.D, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team

4/5

Trustpilot

Abdullah has been very responsive…

Abdullah has been very responsive despite all the issues I had. He has given me a lot of advice. He was also very quick to answer the issues. Only issue is that I had a very good contact with Abdullah and he was promoted to another area so he is not dealing with me anymore.

Pascal · 27 September 2023

Agent replied · 24 October 2024

Dear Pascal, Thank you for taking the time to leave us a 4 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Hannu was a very experienced, professional, and knowledgeable letting agent. He provided us with great advice about the rental market and insight into the property. We would feel very confident that we would be able to find the right property for us by viewing other properties with M&P after this experience.

Katy · 29 December 2023

Agent replied · 23 November 2024

Dear Katy, We really appreciate you taking the time to leave lovely comments about Hannu. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

We have just completed a purchase through Marsh and Parsons Clapham office. From the initial viewing right through to the handover of the keys, the service from Patrick was exemplary. Friendly and knowledgeable at all times, and helpful through the many legal complexities which had to be managed before getting the sale over the line in the nick of time! Couldn't have asked for better.

Gareth · 24 November 2022

Agent replied · 23 November 2024

Hi Gareth, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Patrick and the rest of our team in Clapham. All the best, Marsh & Parsons

5/5

Trustpilot

Been managed by Owain for several years…

Been managed by Owain for several years now and he has always dealt with queries with the urgency they require in a professional manner. He's made life renting with Conran much easier.

Vic · 17 April 2026

Agent replied · 28 May 2026

Dear Vic, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Hayley

5/5

Trustpilot

Great responsiveness

We have moved in for three month, I've been impressed with Marsh&Parsons responsiveness and proactive approach. A big thank you to Phoebe Negueroles, our property manager, she consistently replied to our inquires and efficiently addressed any issues that arose. Her effective communication has contributed to our positive experience in our new home.

Zhou · 4 December 2023

Agent replied · 24 October 2024

Dear Zhou, Thank you for taking the time to leave a wonderful 5* review. Phoebe will be thrilled to read your kind comments. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

Great experience with the estate…

Great experience with the estate agency. Rented a wonderful property. Well run. The agent Ollie was very accommodating and did his best to support me to secure a good home. Very grateful. Love my new property.

Natalia · 29 September 2024

Agent replied · 24 October 2024

Dear Natalia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, lesley

5/5

Trustpilot

Having just completed my sale

Having just completed my sale, I am writing a thank you very much to Neela Patel, my state agent. She gave me a sensible and professional advice about the market, discussed fully the offer a d the entire process and even after the offer was accepted, she kept me well informed. Even to help push a few answers from the seller solicitor!! This experience would have not been the same without her help and support, and I am very grateful to have met such a professional agent.

Marisa · 27 November 2024

Agent replied · 24 December 2024

Dear Marisa, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley

5/5

Trustpilot

Professionally Run Agency

Been working with Marsh and Parsons for over a year now, they have performed well managing my rental property in London. They have been both efficient and thorough. Abdullah Leghari is my main contact and I have been very pleased with his support. Would recommend using these guys for rental or sale or your property.

Scott · 15 September 2023

Agent replied · 24 October 2024

Dear Scott, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

A huge thank you to Hollie for her incredible patience and personalized service in helping us find the perfect place. In such a competitive market, where estate agents often don’t have the time for their clients and properties move quickly, Hollie truly stood out. We’re so grateful for her dedication and support throughout the process.

Matt · 22 April 2025

5/5

Google

We had many viewings with a great agent called Kai. He was very kind, professional and friendly and did everything he could to support us in finding a property which would match our requirements. Thank you Kai!

Federica · 11 October 2025

1/5

Trustpilot

Do NOT rent with them if you value your money, health, and time

I rented a property through Marsh & Parsons (M&P) at their Clapham branch. During the tenancy, M&P was responsible for the maintenance of the flat, yet we consistently dealt with issues such as recurrent mouse infestations and hazardous mould, which were never properly addressed.The issues persisted even after the tenancy ended. Despite vacating the property nearly two months ago, I am still awaiting the return of my deposit. It seems M&P and the landlord are cooperating closely, leaving me without transparency. I have been asked to pay again for cleaning the property after a company recommended by M&P did the original cleaning and the money was sent directly to M&P. Most concerning is that M&P reported a lower deposit amount to the Tenancy Deposit Scheme than what was stipulated in my tenancy agreement, and they are not amending this error despite my request that they do so.I strongly advise caution to anyone considering renting through Marsh & Parsons. My experience has been deeply frustrating, and I hope others can avoid similar difficulties.

Roy · 22 November 2024

Agent replied · 24 December 2024

Dear Roy, I am sorry to read your 1* review comments. I understand that our head of property management has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations

5/5

Trustpilot

Problem solved!

Debbie solved a problem for us that had been going on for some time!

Katie · 17 August 2026

Agent replied · 24 September 2026

Dear Katie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Hayley

5/5

Google

From the very beginning, Saadat has kindly and patiently answered all of our questions and supported us throughout the process. As this was our first time moving to London, we were understandably a bit stressed and cautious, but his help, responsiveness, and continuous support made a huge difference for us. Having had a negative experience with an estate agent in the past, we were genuinely very happy this time. Thank you very much. 🙏🌟🌞

Tuğba · 16 January 2026

5/5

Trustpilot

Nara Bolor-Erdene's excellent service!

I'd like to compliment Nara Bolor‑Erdene for her excellent handling of all my property management concerns. Unfortunately, I've had a few issues at my property recently, but Nara's clear communication, efficient follow up emails and calls with handymen and plumbers, along with her very fair handling of all quotes, has taken much of the stress away from me. Nara has a polite, calm and empathetic nature over the phone and over email, which makes me feel as if she genuinely cares about my property issues and that she is invested in getting my problems resolved. She is a brilliant asset to the Marsh & Parsons team.

NK · 15 November 2024

Agent replied · 24 December 2024

we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley

5/5

Trustpilot

Efficiency

My Experience with Marsh and Parsons has always been great, id like to thank Victry Simbo from the Tenancy management team for her efficiency and attention to detail when dealing with every and any issue.

Jacob · 25 September 2024

Agent replied · 24 October 2024

Dear jacob, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley

5/5

Trustpilot

Michael has been very considerate and…

Michael has been very considerate and helpful.

Rajinder · 11 June 2026

5/5

Trustpilot

Whilst I would never recommend Marsh…

Whilst I would never recommend Marsh and Parsons to a peer I can say hand on heart that Victry is the exception - she solved a clerical issue that had been running for 10 months with the previous manager in 1 week. She is exceptional.

Harry · 28 March 2024

Agent replied · 24 October 2024

Dear Harry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Elizabeth has been very helpful

Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly

Bridget · 4 March 2024

Agent replied · 24 October 2024

Dear Bridget, Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team

2/5

Trustpilot

Could have better manners

Got rescheduled a couple of times without any proper reason given, and there hasn’t been a single apology throughout, even though it always happened at the last minute.

Ha · 2 May 2026

Agent replied · 28 May 2026

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Hayley, Customer Relations

5/5

Trustpilot

Giles was very helpful

Giles was a fantastic property manager going out of his way to ensure a problem with the boiler was quickly resolved. He has an efficient and warm communication manner and was very helpful in getting the problem solved in a timely way. Serena

Consumer · 29 April 2024

Agent replied · 24 October 2024

It’s great to hear that you have had a brilliant experience with Giles. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

To whom it may concern: Appreciation

To whom it may concern:Dear Sir or MadamI would like to thank Harry Bunn the Tenancy Manager for his patience andassistance in re- organizing an inspector to come to our rented flat at very short notice. It was extremely helpful to me and I was impressed by Harry’s help and attitude.Yours FaithfullyFinola Chatamra

FMP · 20 September 2023

Agent replied · 24 October 2024

Dear FMP, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Harry, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team

5/5

Trustpilot

I’ve had a great experience with Eryk…

I’ve had a great experience with Eryk at Marsh & Parsons. He helped me secure reliable tenants quickly and has managed communication smoothly throughout. Eryk is always responsive and clear, and he works efficiently between me and the tenants to ensure everything runs well. Highly recommend!

K · 22 June 2025

5/5

Trustpilot

Professional, courteous and impressive.

I have been working with M&P for 9 years and my experience with the company is well above the expectations. Very professional people dealt with me in detail and very courteously. I am always impressed with their professionalism. All paperwork is flawless and they always answered my questions in detail and kindly. I have met many great people during my time with M&P, latest addition to my list is Charlotte, Claudia, Kellan and Baran Mehmet. I applaud you all.

Anne · 14 November 2024

Agent replied · 24 December 2024

Dear Anne, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley

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