Trusted Agent profile · Lambeth
★★★★★
1,051 reviews across 2 platforms
28 Old Town, Clapham, London, SW4 0LB, Lambeth, SW4 0LB
Marsh & Parsons's office in Lambeth, at 28 Old Town, is rated 4.3 out of 5 across 1,051 reviews on two platforms, including 235 Google reviews rated 4.6.
Every review we hold for the Lambeth office, from every platform, shown as written. First names only.
5/5
GoogleMy local M&P branch in Clapham Old Town consistently goes above and beyond. They're incredibly reliable and always deliver on their promises. A huge shoutout to Sebastian and Natalie for their patience and hard work, they truly make a difference!
Dear Sergei, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotA great property manager, hopefully for you too
This review is more so for our property manager, Elisabeth Ppasa, than for Marsh&Parsons, who like any other real state agency, probably has it's equal share of flaws and good practices.If you do get Elisabeth as your property manager, she is extremely reliable and responsive. If you do run into issues or have questions about your property, she will be extremely dilligent in addressing and solving them in what her ability and scope is concerned. We feel very reassured having her as our first point of contact.
Dear Camillo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
5/5
TrustpilotAbdullah Leghari has been very helpful
Abdullah Leghari has been very helpful, polite and responsive to the challenges or issues I have had with the property he manages. In my experience renting in London for the last 9 year it is very rare to find someone who provides this level of service.
Dear Aine, Thank you for taking the time to rate your service with Abdullah. We appreciate you posting this. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotTraumatised Experience: Be Cautious
Whenever I walk past Marsh and Parsons on the street, I shudder inside. I moved into a rental property on October 1, 2023, and throughout the process, they lost my documentation twice and sent me two incorrect contracts to sign. As a result, I didn’t get the correct contract until one month before my move out date (July 2024). When I asked for a housing reference, they said they would only quote the one month.They refused to inspect the property before I moved in, and when I pushed back on the misquoted rental duration, they replied, "Really, we shouldn't be providing a reference at all given you sublet the property for 8 months without consent," despite having back-and-forth emails with them about the move-in since September 1, 2023, and paying rent on time every month. Even now, they are still harassing my ex-housemates and me, requesting we pay a cleaning fee that they initially said the landlord had agreed to cover (and we have email evidence of this).Honestly, my experience with this company has been traumatizing. No matter how glamorous or gorgeous a property may be, I would never deal with Marsh and Parsons again.
Dear Erin, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, lesley, Customer Relations
5/5
TrustpilotFive stars for M&P!
My local M&P branch in Clapham Old Town consistently goes above and beyond. They're incredibly reliable and always deliver on their promises. A huge shoutout to Sebastian and Natalie for their patience and hard work, they truly make a difference!
Dear Sergei, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotTop-notch property manager
Abdullah is by far the best property manager I've ever had- he always picks up his phone, is quick on emails, and keeps the ball rolling whenever an issue needs to be resolved.
Dear Kim, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley
5/5
TrustpilotHelpful team and answered my questions…
Helpful team and answered my questions when needed
Dear Matt, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
1/5
TrustpilotM&P rental service a disaster
Do not use M&P to let out your properties. I’ve used them for years and the service was ok until they developed a new co-coverage model where they have a team of people cover you instead of one person for each property. Absolutely awful experiences on properties I let through them under new model. Key information not communicated (delaying moving in date for tenant despite dated contract signed) and then being inundated with non-sensical emails from people relating to property issues they have no clue about. It’s so bad I am going to sever my relationship of 15 years with them. Whoever designed the pooled coverage model is a COMPLETE IDIOT as it does NOT work for landlords. I hope someone senior sees this review as the pooled model is a DISASTER for landlords
Dear James, I am sorry to read your 1* review comments. I understand that our head of department Charles has already been in touch to discuss this further with you. Kind regards, Lesley, Customer Relations
5/5
GoogleJust wanted to say thank you to Hannu for all his advice and expertise. He was incredibly patient and helpful, answered all my questions and provided great insight. Great service like this makes entering the property market far less intimidating - very grateful!!
Dear Nikita, Thank you for your kind comments regarding Hannu and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat support
Edward was quick to respond to an urgent situation at the flat. He provided sound advice, took prompt action, maintained clear communications and saw the situation through to its completion. It was reassuring as a landlord to have Edward’s support - thank you!
Dear Nicki, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleI had a fantastic experience finding a new flat to rent in Clapham, thanks to the exceptional service provided. A special mention goes to Oliver Handley for his unwavering efforts in helping me secure the perfect apartment that matched both my location and budget preferences. His dedication, professionalism, and attention to detail truly stood out. I couldn’t be happier with the outcome and would highly recommend their services to anyone searching for a new home to rent.
Dear George, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
2/5
TrustpilotWarning! Not recommended for landlords or tenants!
Terrible response time for handling issues after moving in. The check-in process was a mess (they wanted to delay it, despite our movers stamping at the door!), the check-in cleaning was awfully poorly done and the windows and gutters were NOT cleaned as agreed upon. It’s been almost a MONTH and this is not resolved. The check-in clerk discovered mould all over the property, which is problematic for my husband with asthma and our young children. The realtors have not responded at all to our complaints about this. The only reason I do not give a 1 star is because they were very eager and proactive to have us sign and easy to deal with during the search process. After signing and paying the deposit, everything stopped. As a landlord, I would not want this company dealing with my house. They did not check the basics in the contract were lived up to, the property has dilapidated in their ”care”. Reports to the landlord were met with surprise ”I had no idea!” which is a very bad sign. Would NOT recommend to tenants OR landlords.
I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley, Customer Relations
5/5
TrustpilotDebbie Lewis - Professional and Reliable Support
We have had a great experience with Debbie Lewis and entire Marsh & Parsons Team, who has been managing our property for the past few years.
Dear Paras, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Hayley
5/5
GoogleI’ve recently had the pleasure of working with Sarah to find a property to buy, and I can’t recommend her enough. Sarah is extremely knowledgeable, organised and a great listener - which is really important when helping somebody find the right property to buy. She was unfailingly professional, patient and lovely, and gave me great advice. She’s also got a great dry sense of humour, which I loved!
Hi Emma, thank you so much for taking the time to leave us your positive review! We're delighted that you were happy with your experience and will be sure to pass on your feedback to Sarah and the rest of the team in Clapham. All the best, M&P.
4/5
TrustpilotQuick Action
I was in need of some quick data ,so as not to breach the 31st January income tax payment deadline.Although I left it late, Phoebe was upto the task, for which I am very grateful.I have found her to be always polite and prompt
Dear Jim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleAmazing service ! Hannu went out of his way to get a smoke alarm on his own dime to make sure the move on happened . Seb was always on the phone updating me through the process . So good!
Dear Mark, Thank you for your kind comments regarding Hannu and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotNara has helped oversee a change over…
Nara has helped oversee a change over of tenants along with all the administrative details of that. And made it seem effortless and easy. Good communication and attitude all round. Gets the job done - simple.
Dear Christina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotI really rate M&P's property…
I really rate M&P's property management. Charlie Caine is extremely professional, efficient and easy to deal with. I own another property somewhere not served by M&P and it is a completely different story! I'd highly recommend them to any landlord wanting quality management that removes the stress from property ownership.
Dear Olivia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleMarsh & Parsons has proved itself to be a reliable, trustworthy and efficient estate agents. Hannu Tam is a valuable asset to the team, who provided me with regular updates on my letting journey, responded to all inquiries promptly, and reassured me every step of the way.
Dear Lucy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Hannu. Please do not hesitate to contact us again. Kind regards, Lesley Alford, Customer Relations Team
1/5
TrustpilotAvoid Marsh & Parsons Lettings
They are a load of crooks. They recommended a tenant and gave her a glowing review but it turned out she was out of work and had just been evicted from her previous flat. She then got about a year in debt with us before we could get her evicted. The local branch were just interested in getting their new business commission at all costs. Then their dodgy solicitor would admit no liability and said he would fight it to the end, knowing that the general public do not have the finances to spend £1000s on solicitors and court hearings. Avoid Marsh and Parsons.
Dear Trevor, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Lesley
5/5
TrustpilotSupport with move out
Michael was great to communicate with about moving out of my apartment. We had quite a few questions and requests, and he handled them swiftly.
5/5
TrustpilotTor Ziegler-Evans was efficient
Tor Ziegler-Evans was efficient, understood what needed to be done and executed with aplomb! Thanks, we were happy with this renewal, which we negotiated September through October, not a specific date as the form is asking for below... all good, these things take time to be done right!
Dear Kathleen, Thank you for taking the time to leave a lovely review. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotThe experience with Marsh and Parsons and Abdullah…
The experience with Marsh and Parsons is very good and especially the service from Abdullah is extraordinarily nice. He responded to my request very quickly and managed all the things in a very good order. Besides, he is very helpful and always put customer’s needs at the forefront.
Dear Gong, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotBaran has been very helpful throughout…
Baran has been very helpful throughout our tenancy transfer. While we haven’t yet completed the process, I’ve found him to be very organised and proactive so far!
Dear Aifric, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Lesley
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